Lowe's Home Improvement

drew savoie

2020-05

I'm particularly fond of the Rome Lowe's. They seem to have adequate and helpful associates who are eager to help. Even if you are just passing one of them they always ask if you need help finding something. The cashiers are always polite and friendly as they are efficient. We were able to get all of the supplies we needed to build a small deck in just one weekend with all of the pieces being in stock in the store. Oftentimes many places don't have enough material to make that possible.

Tara Thurston

2024-02

If I have to check myself out, then let me . Don't hover over me . And may be your associate should speak.. hello, and thank you. It would be nice since I just checked myself out. By the way, the slat bags scan. I don't need you to punch in the number in . And act like it was an issue.

Andrew Antonio

2024-05

Found what I needed. Easy check out. Huge inventory!

Jerry Reed

2023-11

At one time, they had staff to assist. Good luck finding someone today who can actually answer questions. The only person I could find is the one cash register supervisor posted at the self checkouts. Another retail disaster!!

bret griffing

2023-05

“ this store is very strict with military discount” is what I was told when their system failed to find me. Presenting military ID and VA card means nothing. I recommend finding a better store that DOES support our troops

Wendy G

2019-05

What can i say, i just hope Lowes can lower their price because is getting higher never lower. The location is clean, neat, organized. And their staff member knows what they are doing. Excellent customer service.

Arlette Camacho

2023-05

Has everything for home 🏡 love all the plants

Rudy Ballard

2023-12

All self check out. Not great for store that sells so many items in mult lots. Will now take more business to such stores like Jay K lumber.

Marshall Kirkland

2024-04

I've never really been a Lowe's fanboy but this one's pretty nice

Huaguang Wang

2023-10

I can't think of a worse word to describe the customer service staff at this store. The two women in the returns department were downright rude. When I went to return the goods, I said "hold on", and the woman with short yellow hair and glasses yelled at me: don't say hold on to me, I heard it too many times today" what's the hack? You are a customer service person, not my boss. In fact, I purchased the Levolution Plastic Tile Spacer gun a day ago and it broke after two uses because of the poor quality. I contacted the manufacturer of this product The customer service, the customer service told me that Lowes will definitely return my money. But in fact they will not, they will only push the blame, they will only yell at the customers. Friends, don’t go to this terrible store again. This is new A disgrace to this great community in hartford.

Kristin T (crazy girl)

2023-11

Ida was very helpful! She put something aside for me so I could purchase the item at this store, due to my Lowes being out of stock

Tracy Noble

2023-07

Ellis, the Electrical Floor Supervisor is awesome. We were looking for a gazebo and couldn't find an associate in the garden section. He came right over to help. He even called 2 other stores to see if they had the gazebo. He was so helpful, thank you again.

Billy Reynolds

2023-05

TERRIBLE CUSTOMER SERVICE at the front CS desk by associate VAL (5:45pm, 3/2/23)! My cousin bought a hot water tank from Lowe's 5 days ago, and it leaked all over his hardwood floors!! Now, they have to buy new flooring!! 😡🤬 When he called two days ago, to find out what Lowe's would do for them, the manager on duty gave him the "run around" and wasn't sympathetic whatsoever!! They came in yesterday to exchange it, and employee Val, at the front CS counter was very rude, and threatened to call the manager on duty to kick out my cousin and his GF. Is that how you treat loyal customers??? The product that YOU sold to my cousin failed, and he was VERY inconvenienced to have to bring it back, but no one seemed to care!! Lowe's definitely should have treated these customers a lot better than they were!! Although, the other employees at Lowe's are "customer friendly," as I've had good experiences with many associates at the NH store! Val should not be working the main CS desk...she's NOT customer friendly! Remember...there ARE other stores (Home Depot, etc) similar to Lowe's, and we'll be glad to give them business instead!! I'm sure you know that NO ONE is more important in the store than CUSTOMERS....ALL customers!! Thank you.

Samantha Cross

2024-02

Bought a DeWalt heated jacket. Works Great for outside Jobs.

M

2023-08

Bought some grade 8 bolts and nuts. The nuts cross threaded immediately and were machined wrong. Went to JayK and got nuts, they worked perfectly. Lowes is a joke for hardware and lumber. If you're looking for a gym membership, look no further. You'll be chasing people down to get help. Cheers!

Robert Dauchy

2023-12

Great place and employees who are so helpful in my purchase

Mahmoud Suhail

2023-11

I wish their prices are little lower or more competitive than Home Depot because their commodity is generally better

Frank Prestigiacomo

2023-07

I purchased thousands of items from Lowes in new Hartford NY. One year ago Lowes ordered a pella screen door for me. Unfortunately winter was approaching and the screen door was installed at that time. When attempting a install we realized the door was ordered wrong by Lowes. The manager refused to help me in any way. The 90 days should not apply because is was not my error. They really don't care about your business

Vic Nis

2024-01

If you're a man and you aren't a panzey here's the place to come they literally have everything

Lyn Fox

2023-05

new Hartford Asst Manager Rob Graham was great helping answer my question and finding my products. He is great customer advocate. I went to Home Depot prior because it's closer, rep ignored me, left me when another customer had a question. Home Depot staff are so rude

Matthew Stamp

2019-05

Didnt have the paint I was looking for but mike at the paint desk was full of ideas and my project turned out great!

Paul Vaeth

2023-07

I just had the displeasure of running into a Lowes delivery truck in the New Hartford Walmart plaza. Your driver was going the wrong way in a 'One Way' marked lane. When I pointed to the 'One Way' sign, the blonde hair goatee wearing driver smiled at me & gave me the finger. Real wise guy. Better remind him, driving improperly while in a company vehicle could end up costing Lowes & him a lawsuit.

Roberto

2023-05

Very shopper friendly compared to the Home Depot here in Utica. The store is always clean. Associates are friendly and ask if you need assistance. When you do ask, they also usually walk you to the area you need, which is even better. I’ve never had to deal with items being out of stock like at HD. A lot of the smaller parts like plumbing fittings and hardware are also very well organized. Most of the time, they are on the correct shelves/bay, etc. Keep up the great work NH Lowes!

Hilary Mazor Carroll

2023-05

Not in love with protection plan, refund/replacement policies or Management that says the manufacturer warranty must be used before protection plan purchased from this store. Manufacturer was horrible to deal with. All store associates know the manufacturer won't repair and yet we the customer are made to jump through hoops for months. One associate, Dave M, was fantastic to deal with and genuinely wanted to help us! He made the original sale for our dishwasher and went out of his way to get us a replacement for it when it it broke after only 9 months. He cared that we spent 2 more months dealing with a manufacturer that was never going to consent to repair. Yet our work order for a new install was canceled without notice or any member of Management being able to say why. Their only concern was that Dave didn't follow some sort of proper procedure. Idk how that's possible considering we heard him get some sort management "approval" for the order in the first place!I just bought my 2nd brand new dishwasher in less than 12 months with no discount or compensation of any kind. I couldn't take it home with me, because despite it being on sale, they had none in stock. The only person that seemed to want to HELP, apparently is going to be chastised for his amazing customer service and kindness, while every other person that my husband and I have dealt with in the last 3 months, at least 5 or 6 associates or supposed "bosses", has only said they can't do anything. So much for supporting excellent customer service.

Izet Hasanagic

2023-05

I shop Lowe's stores on a regular basis. The New Hartford store definitely needs to work on customer service. I walked through the entire store and saw many associates (dozen if not more). None of them greeted me or asked if I needed help. Utica store is different.

Dennis barretta

2023-06

Picked up assembled Blackstone and noticed blemishes before signing for it. Upon unloading we saw that the left front bar of griddle was bent from hole to corner, and the same side of the hood was twisted in the same area. Also had to tighten the hood attach points because they were loose.

Faye Killer

2022-05

This was a bit of a jaunt for us, but well worth the extra distance. Seeking a riding lawn mower, this was the only place in a nearly-90-mile radius who had stock. It was very busy, but we were helped quickly, and when the transaction became tricky, the staff was excellent. 10/10 would return here. Extra kudos to Samantha and the rest of the team at the service desk who assisted today!

Wuggin

2023-05

Great for flowers, and while I waited to pay, I was stared at by some workers while I was staring at a vacant register. One stepped up to the plate tho and let me pay there, huge shout out to them. Respect.

thomas netzband

2020-05

I needed a shop vac and the first place for that was Lowe's. You can find almost all your home improvement needs here. The Staff member I had contact with was very helpful and when I needed something lifted then he was there to help. He was very professional and it showed in his appearance.The product was in stock and fairly priced. There was plenty of parking, they take cash or credit. Well,worth the trip.

Anthony Batts

2023-09

New Hartford lowes horrible bad customer service will definitely file complaint with consumer affairs pay for delivery and and get bad quality will never shop this lowes ever again