Karaz Shoes

4.1 (29)

120 Genesee St, New Hartford, NY 13413
(315) 797-0025

Claimed
Shoe store

From the business

  • Small business

Service options

  • In-store shopping

Reviews

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Hannah Reece

2024-03

I’m a runner and a business professional, the right shoes matter. I was impressed by the quality and caliber of their care & service. I will continue to support this local business and I’m looking forward to their Spring curation!

Carol Hadcock

2022-05

Excellent experience today. Brought an elderly friend today for new supportive shoes. Claire helped and was so attentive and caring to my friend, answering all her questions and giving her several choices. She went out of her way to offer suggestions and choices. The gentleman there was very kind and supportive as well. If you want service, a good fit, and care, Karaz us the place to go.

John MacKenzie

2024-01

Very helpful, excellent selection, very knowledgeable about their products.

C P

2017-05

The gentleman who assisted me in finding the right fit for me in Dansko shoes today was very helpful! I was a tough customer as it was hard finding the perfect fit. But, he was patient, kind, and he didn't give up :-) I got a lovely pair that I'm incredibly happy with! They have a very nice selection of shoes and exceptional customer service.

Meredith Leland

2021-05

I've been a loyal Karaz customer for years! If I need classy shoes for a special occasion, comfortable shoes for work, warm, sturdy boots for walking the dog, or just something fabulous for fun, Neil and Claire always find the perfect pair for my imperfect feet.

Lisa O

2022-05

I have to admit I’m a little surprised to see all of the glowing reviews about the customer service at this store after my experiences with Karaz Shoes. If I were rating the quality of the shoes they carry- 5 stars all the way. However, the female owner of the store has a long way to go with her customer service skills before I can rate this any higher (I only gave this 3 stars because her husband is very knowledgeable and my past experiences with him have been more respectful and helpful). For reference, I’m the kind of person who makes a point to “shop small” whenever possible and support local businesses instead of Zappo’s or Amazon. I was actually prepared to order some specific shoes through this store today if they didn’t have them in person because I knew they carried the brand. However, when I asked to try on a pair, she handed me 1 shoe to try on (which I found odd since most people’s feet vary slightly and shoes can fit differently) and walked away. She could clearly see I came in wearing sandals, and instead of handing me a ped to try it on when she gave me the shoe in the first place, she slapped the basket of them down a few minutes later and said, “You know, you really should wear a ped to try those on”, as if I carry some around in my purse. I was so turned off by the way I was treated (despite previously having spent hundreds of dollars in this store on Taos shoes and boots, Uggs, Dansko, and Pikolinos... I was ironically wearing a pair of Danskos I had previously purchased there when this transpired) that I no longer feel compelled to purchase through this store rather than Nordstrom’s or Zappo’s. If you want to compete with online retailers, then create a welcoming environment in your store instead of acting like I’m inconveniencing you when I need basic customer service.

Annoying Crow

2019-05

BEST PLACE TO BUY FANCY SHOES CAW CAW

Kelly Janovsky

2019-05

You would not be surprised if you know me that walking into Karaz is a religious experience; the smell of the leather and the styles that are not afraid to come out and play! Did it again today; walked in with one pair of shoes on and out with another! There may also be a Christmas present or two for someone very special .....😜

Hannah Audette

2021-05

The owners were very personable and very knowledgeable! 10 out of 10 recommend shopping here! On a side note prices are very reasonable and I will be shopping here again!

Dan Maynard

2023-05

Very helpful and knowledgeable staff- great selection for quality shoes, boots, hiking shoes and sandals.

Robert Bishton

2023-05

You will not find more knowledgeable people to assist you with the correct fit than the folks at Karaz Shoes.

corean green-sutton

2023-05

Quality shoes nice styles for woman 0& men

FisherF70FTW

2019-05

Very nice experience. The owner seemed very knowledgable and professional.

Jacqueline Gamble

2019-05

Great selection & great customer service!

Dolores Anonymous

2020-05

Beautiful, well made shoes.

Deb Blair

2020-05

Love there shoes. Never sore feet

Beth Mosher

2019-05

Nice selection of good shoes.

Tim Dittfield

2019-05

Very friendly service.

thomas netzband

2019-05

wide range of products and prices

JA Scotto di Carlo

2019-05

High end brands

Opening Hours

Monday Closed
Tuesday 11 AM-5:30 PM
Wednesday 11 AM-5:30 PM
Thursday 11 AM-5:30 PM
Friday 11 AM-5:30 PM
Saturday 11 AM-5 PM
Sunday Closed

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