Friendly's

4 (959)

1700 Burrstone Rd, New Hartford, NY 13413
(315) 733-4508
friendlysrestaurants.com

Claimed
American restaurant
Diner
Family restaurant
Hamburger restaurant
Ice cream shop
Informal chain serving signature ice cream treats alongside American classics like burgers & melts.

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Dragons_of_magic girl

2024-04

Went here with my family, the wait staff were very friendly and when food came back with an error she went back and made sure it was right. I got the turkey club and it was really good (it's half eaten in the photo, there were 4 pieces of sandwich) I got a brownie sundae as well, though I forgot a photo. Food was delicious and still warm.The bathrooms were kinda gross, but usable, toilets were clean but floor was a bit yuck. Also all floors could have used a once over for dropped bits and pieces, but tables, booths, and silverware were very clean

Adam Hovak

2024-03

We don’t eat at Friendly’s all that much but we definitely go in for the ice cream. I’ve been taking my kids since they were young and sometimes we eat ice cream for our meal (but don’t tell mom). Unfortunately the place hasn’t had many improvements in the last 10 years but the wait staff is friendly and they still serve the Reese’s pieces Sunday! For the uninitiated, the large sundae is only 50 cents more than the medium!

CJ Pritchard

2024-02

Been sitting here for 15 minutes. Place is dead. Still haven’t been waited on? Ice cream always hits but come on. Wake up. Place is so dirty as well. Also monster mash was a joke tbh. “Depends who makes it” says the waitress.

Barbara Bidwell

2024-05

Nutrition info is listed, so close sides to make a lower salt, less fat meal. Good for dining alone, w/fast service & free senior coffee. Seemingly clean in all areas. Naturally, the variety of ice cream combos is great!Dietary restrictions: They will make substitutions, but this is not a go-to place for those who have special diet needs.Parking: Not easily accessed for handicapped client traveling alone b/c doors are heavy.

Stephanie Warren

2024-04

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anita Bell

2024-04

My friend and I enjoyed our sundaes. However after l received the bill and tipped the total was 24.95 yet when I looked at my bank account they took the 24.95 plus another transaction for $4 more . I was not happy. I don't know what they did but I don't think I will return. If you do go I wouldn't use your debit card. They obviously don't think you'll check your account.

Kathy Happle

2024-02

We had a nice meal and it was very good. Then we waited a long time to get a box and my friend wanted a happy ending sundea in a small small cup of chocolate with peanut butter sauce. She received what looked a very large medium with peanut butter cups and chocolate sundae. Then it was almost 8 dollars instead of maybe 3 for a small. I asked the waitress why she didn't get a small like she asked. She said what she ordered doesn't come in small. So next time we're not ordering any ice cream.

John Smith

2024-04

Listed beers were all out. Wings were not cooked to the same quality as at other locations. Seating could have been better. Server seemed to disappear for 30 minutes. Did she go on break in the middle? If so should've asked someone else to help. Buffalo poutine was very vinegary. Both versions came out luke warm. Side salad was overwhelmed by the amount of onions. Which I like but just wow. Has been much better on past visits

Rebecca Meiner

2024-01

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Mel M

2024-02

Ordered kids menu double sliders with french fries and received single sliders and macaroni and cheese. I told the waitress but instead of fixing the bill she was going to bring french fries out. Told her don’t bother. She brought the bill to show the order was for double sliders but instead of trying to explain again to her they weren’t double sliders or event the fact that we did not order side of mac and cheese ( but charged for it) decided to just get his kids sundae and leave. We had already been there too long waiting. Then upon paying for the bill realized the bill she had previously given me was less than what I actually paid. Not even sure why it was different, a dollar or so more but didn’t want to stay any longer so just will never ever go back again. It’s really a shame how this friendlys has gone downhill. The restaurant itself is run down. Ceiling is disgusting and walls are dirty.

Marilyn Wilson

2024-03

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Theresa marie

2023-12

11/17/23 delivery via door dash was prompt.Bacon mac & cheese burger & fries were freshly made, received very hot. Ice cream was bagged separately so it didn't melt. Everything was as requested & delicious. Thank you 😊11/15/23Ordered via door dash breakfast & they delivered another order b4 mine. Unacceptable I live so close, .08 mile, 5 minutes or less yet it took over 12 minutes...The food was very good other than cold eggs. Breakfast potatoes with peppers & onions are so good, nice chunks of peppers & onions! French toast was thick & delicious. They remembered to include butter, syrup, utensils. Very good overall. Will be ordering breakfast now that it's back!!

Farmahbane5oh

2023-05

Great first experience here. As soon as you walk in make sure you have room for ice cream! Cute tables, and environment. Food selection from burgers, to fork food. Ice cream selection is nice with customization.

Nancy Baker

2024-03

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Ethan Watson

2024-03

We sat there for over 20 mins before even being asked about drinks the one server did not seem like she wanted to be there and the other one he was very over friendly to the kids and kept apologizing for the food taking so long or about the drinks taking so long claimed they were busy but only had 4 other tables with people didn’t get our shakes until about half way through our dinner and the server apparently didn’t hear part of our order so we didn’t get that until 20 mins after the rest of the order… place is disgusting shoes stuck to the carpet and bathroom floors from the build up of whatever will never be returning to this place…

Nicole Abel

2024-02

I ordered DoorDash and they made the food completely wrong. After dealing with DoorDash (which was a NIGHTMARE) I called and spoke to the manager on duty, she was of little help so I waited until the following day and spoke to the store manager; who not only corrected the issue, but went above and beyond to ensure we were happy. We have ordered ice cream everyday for about 2 weeks now because sometimes you just have a craving for a Jim dandy and a build a sundae lolSo THANK you to the store manager for fixing the problem and making our day better :)

Johnny LaFaver

2024-01

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K R I S T I N A

2024-03

This place is so dirty. The lady making my ice cream yesterday had put some toppings in my sundae cup and then ended up eating some out of her hand. Nasty! Will not be going back here.

Paige

2021-05

Me and my daughter decided to go here to get some appetizers and ice cream one night when much else was closed. The food was good, though we only had the appetizer sampler. Ice cream was good, though I asked for a bowl and got a extra tall sundae glass. Also asked for light sauce and it was loaded. The waitress was okay. I had to ask 3 separate times for a children's menu and crayons for my daughter, finally getting up to get them myself from the hostess stand. The tables were not clean, including the one we were seated at. This is despite the restaurant being practically empty. The menus were disgusting. Clearly super dirty. Despite the fact that right now, restaurants are recommended to use throw away menus, or at the least required to sanitize the menus after each use. Something they clearly didn't do in the slightest. Crayons were also reused, despite again, it being recommended they not be right now.

Raymond Dewey

2023-11

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cory parrotte

2024-04

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Bruce Fike

2023-10

Best I can say is not what it used to be. Building has not changed since 80s. Sad thing is I love Friendly's and wanted it to be great. Staff was overwhelmed... Ice cream was smaller and not well made. Whipped cream was melted which means it sat for awhile. Took long time to get it. I will continue to try to support them as it is the last one around.

Svdshinxbi 1031

2024-04

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Lynnette Allard

2023-10

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Jean Allaire

2023-11

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Me and My girls

2022-05

I walked in after a rough day for an ice cream. I was greeted by Kayla (manager) who gave off so much positivity. I was served by Angela, quick friendly and an absolutely joy. I watched her do her job with such joy that I was slightly envious of the job I have. My ice cream was spot on (thanks Marquissa). I ate the whole thing, and I rarely do so. In the end, I walked out feeling better than I walked in.

Annette Dunn

2023-09

Kate was our waitress. She was very friendly and helpful. As I was eating she was working so hard. Always so busy but had a beautiful smile on her face. You should be glad to have such a nice young lady. Thank you, Annette DunnParking: Very easy to park. Spacious parking lot.Kid-friendliness: I saw families enjoying themselves.

Amy Holdridge

2024-03

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Rasha Tameemi

2023-06

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Bernice Weston

2023-09

We had Shannon as our waitress. She was very nice and welcoming and always had a smile on her face when she came to the table. When she wasn’t serving us she was working around the place, wonderful service, highly recommend coming here everyone is so sweet!!Hope you go,Bernice

Opening Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-10 PM

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