Empire Visionworks

Cody pitcher

2024-04

The associate named Corrie there is one of the best that I have ever experienced as far as quality service customer service and caring attributes. This man is very good at his job and a complete asset to the vision Works team. Great job my friend. Great job vision Works

Mary Jane Barnes

2024-03

I had my appointment at the New Hartford empire visionworks. It was the most extensive eye exam I have ever received. All staff members for professional, respectful, knowledgeable and displayed exceptional customer service. The doctor showed the photos of my eyes and explained all areas of the eye we were looking at. She patiently answered all questions and indicated what I might be looking at in the future regarding my eyes. Overall, I would recommend this business to all my family and friends.

Bernie Winch

2024-05

This was my first eye exam at 48 years old, the staff, the Dr himself, everyone was so thorough,I felt comfortable, there responses to my questions were responded with knowledge and put in terms I understood, everyone was smiling and it was contagious, I would give them way more stars if I could, thank you so much for everything especially the very easy and same day appointment,

Rusty Chapman

2024-04

Excellent, attentive, courteous, and friendly. I have been getting my eyewear here for more than 6 years. Always very helpful and detailed in their explanation of options.

Aggie Barry

2024-04

Visionworks was much more than I expected. What a great job by everyone I encountered. Friendly, knowledgeable and well run. Thanks for the great experience.

Julie Minic

2024-04

I felt that my needs and my wants to pick the right frames for myself was easy to decide, because speaking with one of the ladies that helped me made it easier for me to pick, she listened to what I was looking for.

Amy Reeder

2024-01

All the associates and people at the store were very friendly. Got me in and out very quickly. Did not like that the doctor was not there physically. Did not feel comfortable asking questions through a tv

David Scarlino

2024-04

Excellent thorough exam. Results were explained.I was very pleased with my experience there.

Lisa Stafford

2024-04

Walked in without an appointment and they took me right in and I was there less than five minutes when somebody saw me and took care of my needs right then and there!

mark nassimos

2023-11

New Hartford, NY 💯👍good courteous staff! Stay away from North Utica, NY felt very disrespected. Will definitely be back to New Hartford store!👍💯

Margo Hart

2023-08

The service was great and Joe was wonderful and took great care in making sure I was able to get exactly what I wanted! I will always return for more glasses to the New Hartford Store off Commercial Drive! Go and enjoy and tell Joe, Margo sent you ... Enjoy looking great in your eye wear!

Michael Vallese

2023-06

Very lucky to get a cancellation or I would have had to wait a month or more when I truly needed an upgrade in contacts. Techs were knowledgeable, helpful efficient, professional and personable. Do not like the idea of a tele doc at all. Prefer up close exam for obvious reasons.

Mark Ruhnke

2023-09

Great store. Easy to get glasses and quick repair/replacement of frames if needed. Other places make you get an appointment, come back several times. I am staying with Vision Works

Arlette Camacho

2023-05

This was my first time virtual (Doctor physical not there ) on my eyes , had a good experience. I was a bit scared . Almost all staff are very nice and helpful, from the front desk young gentleman to the lady that does the 1st step with you and those machines very nice ppl. Very respectful and have that willing to assist , then the next step is the lady that sets up the doctor call in the computer very nice and also she was willing to help very respectful . Then doctor Jaime Anderson very professional doctor . She was had always a smile and was very patient with me . The final step was not very well the lady that does the final step ( when you pick your glasses and the she measures the size of the glasses ) absolutely not friendly at all . She was not nice when you ask questions , she is rude , I ask a question related to my rx prescription ( that if she can check if doc gave me same rx prescription due to that what doc told , just to check so I can be sure no change at all ) well she answer me that what ever the doc tells me its is what it has to be , I said just want to confirm . She took my glasses and went to a room and came back she states there is a minimum change . I told her doc said that i should stay with same prescription can you please check that with the specialist ( well when i was telling or asking her she left me there talking on my own ) she is so rude and at the beginning when I just came in, that was another customer he had another issue with his glasses, falling his glasses off his glass frame, and it was his third time there this lady Laura P the one that I’m telling you she’s very rude and she was so rude to him as well. I was surprise the old men was still talking nice to her . Her name is Laura P . I would of give a 5 start to this place but because of her cant do that .

Hilda Jordan

2023-05

Unfortunately they only had 1 optician who is lacking in customer service skills and the equal treatment of individuals. My mother and I selected frames and were told to sit and wait. Ten minutes later she proceeded to fit/fix another customers glasses who came in after us without any acknowledgment of us being before her. When I asked for our prescription back she made rude faces and denied caring for the customer. She said we could wait another two minutes to be seen by her. We were the only visible women of color, black and Latina in the office. The front desk staff was polite and did their best to navigate what resulted in an awkward and unnecessary engagement. We hadn’t gone to this location in years fearing this service and will not be returning again.

Paige Treen

2023-05

I waited 30 minutes beyond my appointment time to be seen and then was told it was a telehealth appointment, which would have been fine if they had working internet. Once I got in I waited for the internet to connect to the telehealth doctors not once but twice which took an extra 15 minutes. I was also put in the wrong room to wait while they yelled back and forth "where did she go?" and mind you I could not see because they had my contacts. Once I was done with the appointment they brought me to the front while I waited for my contacts to be ordered. I assumed the optician was with a patient and thats why I was waiting but it was actually an optician and another employee talking about their vacations. The icing on the cake is that now that I finally had my contacts shipped to me, they are the wrong contacts, so it was a complete waste of time. I am just going to order from Walmart, where I have never had issues like this. Not worth the headache to go to Visionworks.

Elizabeth Morschauser

2023-07

I couldn't ask for a better place to have my glasses done. In an unfortunate incident where a dog popped out my lens and chewed it along with the frame, I was able to get a full replacement under a warranty. I simply couldn't be happier.

Shirley Miller

2023-05

Recently lost my glasses and was desperate to replace them. The automated system was less than helpful but when I was able to actually speak to someone there, she was very kind and helpful. Gloria answered all my questions and made me aware of my options. Please appreciate her outstanding customer service! I sure did. Thank you.

Jess Lattimore

2024-02

The New Hartford Empire Vision Works has a friendly, knowledgeable, efficient, and respectful staff.

Jon Perez-Torres

2020-05

Office staff is always polite, professional and courtesy. This is my go to place when selecting glasses even though my insurance is not accepted. My glasses came in ahead of schedule and I received a call to pick them up. I trust the staff and their expertise that I brought my 7yr old son in, he had an amazing experience. Continue the great work and customer service. Definitely recommend!!

Asiana Smith

2020-05

I had an amazing experience at New Hartford Visionworks. This is my favorite location and I’ve been to several. The staff is so professional and knowledgeable about glasses. My favorite staff member is my optician Bianca G. she helps me stay trendy and picks glasses that always flatter me. She’s amazing, friendly and has such a great attitude. One of the main reason I come back every time. Make sure to make your appointment here, you won’t regret it.

Julie Pauley

2022-05

Even though my husband went in and made the appointment in person they call and threaten to cancel because I couldn't get to the phone when they called to confirm. Very nasty. He was just there...in person. You always wait way too long at every step with them. Our family is done with them. If our insurance doesn't work someplace else we'll pay without insurance. This place isn't worth the hassle.

Octoberhillfarm

2022-05

Dr. Booton is phenomenal…. Engaged my son immediately… got him interested… even gave him a history lesson on eye sight charts…. Great !!!

Victoria Migonis

2023-06

The problem is trying to get through to talk to an associate. The automated voice NEVER hears what has been spoken correctly.Then when you are finally directed to someone the phone is busy. The customer service people at the facility are wonderful.

Toni Wishart

2020-05

Went in for a quick adjustment and there was a slight wait. Seems like they have a large staff but there were so many people in the office waiting for an adjustment or to buy glasses I understood why I had to wait. When they did wait on me they were extremely polite and courteous. They even apologized for the slight wait even though they were crazy busy. They asked me to tell my experience online so here it us! I highly recommend this location. They do have some poor reviews online but I did not experience what was written. I think they are a high traffic location and try their best to meet everyone's expectations. I'll be a customer there for sure. During peaks times be prepared to wait at least 5-10 minutes

Joseph Robinson

2023-10

It was an excellent experience at the store. I was tired of getting constant texts after I filled out the first questionnaire as required.

Michelle Engelbrecht

2022-05

Extremely helpful and great personalities. I was new to a multi focal frame and he took the time to explain so much about it to me. Even shared his experience when he got his first pair. Checked about benefits that weren’t listed on the print out and was very honest with me about what I really did need and what I didn’t need to spend extra money on. Instead of trying to get more li he off of me. I respected that

Colin

2020-05

Great office. I’ve always been greeted immediately by the friendly staff and felt very well taken care. Wendy, in particular, is wonderful. She always does a fantastic job with adjusting my frames and takes the time to do it right. Highly recommended.

Jennifer Moreau

2020-05

I had a wonderful experience with my vision service at the New Hartford location of Visionworks. The team was a great help picking out and purchasing both glasses and sunglasses. I appreciated their teamwork to make sure each customer’s experience kept moving along. I will definitely be returning and will be recommending to others.

Cassie Smith

2020-05

Scheduling the appointment was quick and easy. Got there a little early to look at glasses selection. Super impressed! Made it difficult to pick, so I ended up with two pair. The staff were all wonderful and very polite. Would def recommend it to anyone!