The Home Depot

Daniel V

2023-07

Overall a very clean and pleasant Home Depot to shop at. Everyone is super nice to you and helps you find what you need. We got our paint shaken and on our way in just a few minutes. Seamless checkout process too. Plenty of parking!

Noah Danaher

2024-05

I will say the people in the plumbing department were amazing but when we got over near the appliances and cabinets. My mom asked the older gentlemen for help in looking at the cabinets so we get over there and he answered like two of her questions and is already trying to run off after we came across him literally just sitting there doing nothing. I am a retail assistant manager and I’m not saying he wasn’t nice but what on earth was he in a hurry for other than to go back to doing nothing. Could’ve been dusting or sweeping and keeping busy but was sitting there and then when asked for help couldn’t seem to stay to answer all of my moms questions completely unacceptable.

Erin Manzer

2023-07

Ordered a 7.3 stainless steel mini fridge from Home Depot. It gets delivered and this is what it looks like. Called the local store and they told me they can’t do anything. That I must call the company customer service. Of course they tell me I need to repackage it back up and UPS will pick it up. But that they can’t do an “exchange” in the system to reorder one as this one came with about 12 dents (see photos). I was surprised it came a day early but once seeing the way it was delivered I was appalled. So now of course after UPS picks it up then they’ll with in the 5-10 business days refund the money. But no worries! They said we could spend another $300 to order another one today while waiting for the “new” one to be order and just hope that it doesn’t happen again. The customer service rep told me it was “very rare” for things to come damaged so she was sure it wouldn’t happen to the second one. Such a great thing for a mainly applicable company to leave at the door.

Lisa Giannone

2024-04

John C was incredibly helpful to me. He took the extra step to assist and clarify everything for me.Having an employee who is both caring and knowledgeable is truly appreciated.Thank you once again, John.

M Hasanuzzaman

2024-03

Very disappointed. Order kitchen backsplash tiles, which came completely different than the store sample. Brought the issue in attention to the sales associate, she told that she will ensure there is no restocking fee charged. You know what, they charged $96 as restocking fee and trying to convince me they have not charged it. How ridiculous it can be. This is stealing money, that's all. Stay away from this store.

Joe Payne

2024-02

I bought a dish washer here about 6 months ago for about 600 bucks. Over the weekend and error code popped up on it and I called the home Depot where I purchased it. They told me numerous times that a manager would call me back and they never did. Finally I was told to purchase another new dishwasher from them. They wouldn't help me even troubleshoot the problem. They just told me that their warranty was only for 90 days. I was suggested by a friend to call sears to have them service my dish washer. The repair man called us to troubleshoot the problem and helped us fix the problem OVER THE PHONE! We were never gave them a dime and gave us the time of day to call us back. I have plans to do major renovations on my house this spring and need 10s of thousands of dollars in material to complete my renovations. I was planning on utilizing Home Depot for the materials. I will be taking my business elsewhere because these people can't even be bothered to return a damn phone call. Take your money elsewhere folks, they don't deserve it.

Dominick Mamone

2024-04

Home Depot is the greatest place to go to get supplies for the projects that I do around the house. They have everything and great prices.

Frank Dearstyne

2024-05

Always a great place to get great things; wish prices weren’t as steep

Jan Burdo

2024-02

SAve yourself some total grief and go somewhere else if you are ordering anything for your kitchen. Especially kitchen cabinets.Went to place order at 815am as that is when we start work, and we get "i am sorry, no one is at that desk until 10:30... SERIOUSLY????? Most business/contractors start their day at 7am. NOT 10:30am. Next, Order was done at the 1st of November and we specified we needed "stock cabinets" We were told cabinets are coming in 2-3 weeks. We call after 4 weeks and are told the color you wanted is not stock so they wont arrive until sometime in January..... Then when we ask about other stores having what we need, stock is not held unless paid for. We paid for the originally order. When they checked, no we didnt.... Receipt sent showing paid in full and then told we had 3 different quotes for you for the same thing... SMH at this point... Finally they said the cabinets are arriving on 11/30 and it will take a couple of days to stage them before pick up and they will email us. NO email as of today. Sent an email with order # requesting an update on when we can pick up the cabinets, and the reply we get is "i dont handle missing items. You have to go to the customer service desk. What items were missing from your order?"........... Go to the store, speak to the Assistant Manager and we are now told, cabinets wont arrive on the 7th...This whole ordeal is a nightmare, it is costing ownership money, staff time, and now because of this our job is behind schedule. Thank you Home Depot for nothing!!!

Flubby Flubberton

2023-12

Generally well kept store..good customer service. The cart retriever telling me that the cart corral was not for carts and they need to be brought back upfront in a ridiculous attempt to avoid his job was a little much....probably not a great idea discouraging people from placing carts into the corrals as opposed to leaving them all over the lot.

Michelle Geloso

2024-04

Always has what I'm looking for, from random tools to bed risers, and for decent prices. I absolutely love the Ryobi tool line!

Kevin Henry

2023-05

Always go to Home Depot for everything. Their staff is just ways beyond Loews in my opinion ( look for the older guys for extra help ) and always friendly and helpful. Also like their bigger equipment the best, just bought a Troy Built riding mower and is awesome 😎. Also just purchased a 8' by 10' shed from there and Tuff shed had a local construction company come put it up.

Kelly Place

2024-04

Great place for flowers and plants and about anything you need.

Phillip O.

2023-05

Good prices and decent product selection.Customer service is mediocre. It's hard to find someone if you have a question. They're not usually knowledgeable about technical issues, in fact some can't even tell you which part of the store to look in, but they're *usually* nice.On my most recent visit, the woman who "helped" me at Customer Service was rude and unhelpful, for no good reason.

Alex Fisher

2024-03

Good place to get lost in my opinion but employees look lethargic

lori foradori

2023-08

I had a fungus problem with my plants. The Lady that i talked to did not want to answer my questions. She said she was not here for that, they were there to sell items. She reluctantly to me to scrap them and she walked away. I was set back by her coarseness. She was very rude

Nam Cao

2021-05

One lady was trying to help me, but wasn't able to. She asked the worker that was in charge of the department, and it seemed that person didn't want to be bothered. I walked by a couple minutes later, and that person was just preoccupied with her phone. It didn't seem work related.

William Roberts

2023-05

delivery team went to wrong street/house and then said they won't return today to drop off even though the washing machine is still on the truck said i have to wait maybe wednesday? but i have to wait for truck to return and unload to reschedule... very disappointed with this policy/way of calling this customer service. we erred but we wont make it better. great policy Home Depot!!!

Marcy Albano

2022-05

We were very disappointed with our visit today. We were purchasing bark mulch and while the price was awesome, there was no way to purchase the mulch that was on sale online for pick up. The clerk did offer to have someone help us load our 20 bags, but we waited 10 minute and no one came. We are so grateful to a complete stranger that was not an employee of Home Depot that offered to help us load when he saw us struggling.

Catherine

2024-01

Great store lots of products very helpful salesperson

judie Minard

2023-05

I recently went Home Depot Clifton Park, Mr. Alonzo was such an amazing Manager. I was so upset. I called the store was told to come in. To go there and have the woman at the register a customer service tell me that they couldn’t help me. I was getting ready to leave and I asked to see a manager. Mr. Alonzo met me at the front of the store to deal with my situation! I have to say he was caring, and so patience and understanding that he went out of his way to do what he could to help me resolve my problem. I haven’t seen a better Home Depot with the customer care as he truly deserves 10 stars and I can’t thank him enough for his help! Thank you ALONZO 😊

Wendy Degero

2023-05

Awful customer service that needs to be looked into. Lani was incredibly rude and unkind. She didn’t want to do anything and even forgot a piece of my order. Every time we come in, as very long time customers, she always seems disgusted by us. My parents don’t speak English well so I mostly speak for them, and she was not happy. Really needs to be reevaluated. Lani was so unhappy that we are customers. Absolutely gross

Marta Hildebrand

2023-05

Ordered a water heater online. Checked the boxes for delivery and that a signature was needed at time of delivery. Once delivery box was checked it said we would get a 30 minute warning before item arrived.Get home only to find out that the water heater was delivered to our front porch (the main reason we ordered delivery was so they could bring water heater to basement for us).When I called to complain that we never were given the 30 minute warning phone call, that we were less than 10 miles away and that we weren’t there to give a signature, I was told that it showed there was a signature at the time of delivery.I told them their delivery person lied and forged our signature (a felony) because we were not home-we were working.Left me on hold for twenty minutes plus as they were trying to get the Manager to answer the call.Nothing. Took my name down and of course I never received a call.Absolute horrible customer service.

Patricia MacLeod

2023-05

Unfortunately Google does not have a rating of zero stars. A couple of weeks ago my husband and I came to Home Depot to order three new major appliances. We walked around the appliance section, picked out what we wanted and after about 10 or 15 minutes of being there, began searching for an attendant with whom we could place our order. We had seen someone helping another customer when we arrived but by the time we were ready, he was gone and never had he approached us to see if we needed help. We waited 10 minutes for him to come back and I asked the lady in the next section where the blinds are ordered to call for an attendant to the appliance area. She did this reluctantly, clearly annoyed that I was interrupting her and her customer, and noone ever came. Another ten minutes went by and my husband went up to customer service and asked for an attendant to be paged and found out that the person we had seen, that never checked on us, had gone to lunch. They still paged another associate who never came. After waiting over a half hour for an attendant, we left. On my way out I asked the greeters in the front to let the manager know that he had lost a sale of three major appliances, and I told her what they were, and that we were going to take our business elsewhere. I don't know if she ever conveyed the message so hopefully the general or district manager will see this. I hate this store with a passion and reluctantly gave it another try in an effort to price compare and potentially save money. I have never had a good customer service experience in this store and I would sooner gouge my eyes out with hot pokers than return again. Good luck to all the suckers who like to pay for a lack of customer service. If you are smart, you'll cut your losses and order direct to consumer, go to an appliance only store, or if you have to, go to Lowes like we did.

Jeff Doran

2023-12

I have my own business so this is my choice for stuff I need

Thomas Craver

2022-05

It's the home Depot, what's there to say. For a quick trip, it's nice to have self checkout available. Some employees are great and friendly, but most seem hesitant to help or make eye contact or participate in helpful conversation.

Mary-Lou Epner

2023-07

Love H.D. Bought plants. Unfortunately had to return some but Tyler at Service Desk made the return painless and pleasant.

Kimberly Gardner

2021-05

Went to get a grill and the guy who came to help was so rude. He clearly just did not want to take the box down. He just kept saying it wouldn't fit in my car and used a nasty tone to speak to me. I have fit bigger in my car but he wanted me to order it online. I needed it right away so he suggested a truck but it was out. Appearantly you can not reserve it either so I will now take my business elsewhere that won't be so rude. This is the second major issue I have had with them. When delivering my fridge they took my kitchen chair and stood on it, I was standing right there he didn't ask, just did it. They then dropped the fridge in the middle of the kitchen, had me sign and as they walked out said "it doesn't fit". It did fit, a right fit and you had to back it straight in but it certainly fit. I'm done with the employees they hire. You clearly don't know anything and are not happy to help like it says on your website. Also it would have been nice to send this to you but there is not email for feedback.

BennRufus Hall

2023-09

Hate the Latham location. Nobody ever seems to know what's going on or where anything is. The Clifton Park location is much friendlier and more helpful

Dawn Carolus

2021-05

Helpful staff, great selection. Keeping items in stock that have been in high demand as people are staying at home. Also, I dropped 2 bags of soil off the huge pile of mulch I was pulling. An employee found them and brought them out to the parking lot as I realized they were missing. Much appreciated!🙂