Nature's Way Pest Control - Upstate NY

JCL

2024-03

Top notch professionalism!!! Jordan from Nature’s Way came out exactly when expected with a courtesy call before arriving! He thoroughly walked me through the services offered and helped me arrive at plan for my home that fit exactly what I needed. With extremely friendly and knowledgeable service like this, it gives me incredible confidence my pest concerns will be a thing of the past. No wonder they’re the best! Hugely appreciated and thank you very much!

Elizabeth Cotton

2023-11

Regretting using this company and will be looking into others. Called to get information on process and pricing, set date and told they would be there between 8-12. At 12:10 I called to inquire about status and was told it was scheduled for between 12 - 4. No apology for the miscommunication; I said to to the individual I’ll continue to just sit around and wait and she responded “ok”. Should have been my first clue.Decided to proceed with rodent elimination and sealing of my house. They came and put down their system. I wasn’t home at time, assumed we were all on the same page. They were given payment information that day.Over a week later I noted payment hadn’t been processed, so I call to inquire about that and when they will be back next to check activity. I’m told next scheduled visit is well into Nov!!!! I have a very active mouse investigation, initial meeting indicated they would check activity weekly.As for payment, they had the information and the individual was going to check with someone else as to why it hadn’t been processed, as they had the information.Never heard back from them. Called again today and spoke with a manager, expressed my concerns. He again insisted their system would drive the mice out but they only come out monthly to check on status. Meanwhile we had a mouse in our fireplace looking back at us 🤬🤬🤬 but sure their system will work. He was going to speak with billing department to inquire why payment wasn’t processed and call me back this afternoon. Shocker………didn’t happen.I’ll be looking into other companies.

Stephen Young

2024-03

My initial experience with Nature's Way Pest Control was excellent. Nick called before his arrival to let me know when he would arrive. Nick was very professional and explained all of my options and answered all of my questions. After agreeing to purchase their services, he set up everything and also explained what he did, how everything worked and discussed the follow up services. I was very pleased.

Thomas Bendert

2024-03

I have found the service technicians to be well informed and diligent in their pest control work at our home. Their processes for booking appointments, obtaining service reports and facilitating payment are easy to understand and execute.

Marge Cross

2024-02

I continue to be very pleased with NW and my tech. We are making progress with the mice and may be able to start the closing of where they seem to gain entrance next visit! So happy to not be living in fear in my own home. Thank you for what you do!

Deborah Gorman

2024-03

We continue to be pleased with the service we get from Nature's Way. Garret has returned after several years of service to our home with his professional and pleasant manner.

Will Dwyer

2024-04

Couple of things - I checked the house the day before the technician was scheduled to follow up (Wed) and nothing had been caught in the traps. Then, the invoice said the traps were set for mice, when what I’m dealing with are rats. Could just be a misnomer, but having paid over 400 dollars so far, I was hoping for some results. Seeing nothing is disappointing.

Matt 1756

2024-02

I’m not sure how this company is with pest control but I would never use them for my attic insulation again. They had to come twice because they made a mistake the first time and the problem still isn’t fixed. I’m going to go with a different attic insulation company for any future issues. The biggest reason for this one star review though is the lack of communication. These people never get back to you. You have to call and call and keep on them to get any kind of information. Every time I called it felt like the receptionist had no clue what I was talking about. Everybody just seems very confused and unknowledgeable. It’s just very aggravating to deal with

Dustin Langworthy

2024-02

Great family owned company where you are not just a number but a family member that is look after by a group of knowledgeable techs that are friendly and are willing to help get your pest under control with organic natural ways that are safe for your family and your pets. Hire the Hero is the slogan of a great company.

Josephat Gregoire

2024-03

I found your company to be professional, competent. I especially like talking to an actual person. The service was excellent from the office to the techs. Very cordial and pleasant staff. Thank you for your service.

renata pilato

2024-03

Tony is great! and very thorough makes sure he touches base and gives us updates on what he's seeing. a definite asset to Nature's Way!!

Anne Westfall

2024-03

Addison is my contact with your company. I am extremely pleased with him and his friendly and professional attitude. I only wish i contacted the company earlier.

Ronald Bruno

2024-03

The roaches were removed from one apartment but not from the upstairs apt. which did not get treated each time that the others did. There was free access to that upper apt. every day of the week but I did not see any roach traps left there as in the other two apts.

Paula Quenelle

2023-08

We have been using your service for several years now and we have been super happy having Ryan as our technician. Ryan has always shown superior customer service and professionalism. We look forward to his visits and are very happy with the results of his work. We also love that the products your company uses are so safe and effective. THANK YOU!Services: Home inspection, Hornet & wasp extermination, General pest inspection

Jack Chlopecki

2024-03

Our previous best control company employee always carried booties , for their shoes, when they went into our cellar.

deborah oreilly

2024-03

The entire team went way above & beyond multiple times to get rid of some very determined skunks! There is no one I would recommend more than them to help you with whatever problems you may have!!!

Nancy Rine

2024-03

Well we contracted your company for mice and waspsBeen two months, still have wasps and mice.So not satisfied with your service

Kate Solisti

2023-05

Our tech, Dustin has been great. Our mouse population is receding and we are so grateful no toxins are ever used. The receptionist at the office is always friendly and helpful. We're looking forward to seeing our new tech, Ryan, every month and experiencing the non-toxic tick control. Thank You, Nature's Way!Service: Rodent extermination

Andy degeilh

2024-03

Second service call with Jim. He was great - knowledgeable and a great representative of your company. Thanks

erinl coon

2024-03

Awesome company. Love my tech, Garrett! Helpful and responsive.

ILENE TRUPIA

2023-05

Nature's way has been my pest control company for a few years now. I have never had a call back. This is a professional company that is responsive and tactful.My technician is respectful, takes off his shoes inside and never leaves a stone unturned.Lastly, I will recommending them when it is time for me to move.Services: Home inspection, Rodent extermination, General pest inspection, Mosquito extermination, Ant extermination

Layne Richard

2023-05

Nick does a persistent and thorough job of ridding my home from the rampant infestation of field mice I seem to have inherited when I bought it. He is also a personable young man who is very into natural solutions. I always look forward to his visits and know that I can trust his advice. He has added so much value to the company for his customers!Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, Bee extermination

William Murray

2023-05

We were out of our house for a year due to a flooding issue, and the mouse problem got out of hand. We chose Nature's Way Pest Control because of their environmentally friendly products and methods. It took a year for the issue to be completely handled, but now it has and we're satisfied with the results. The service has been consistently friendly and professional, with clear communication and dependable scheduling. Highly recommend.Service: Rodent extermination

Rosemary Berger

2024-03

Our service tech is Garrett Beaty. He is very professional, personable and does a great job of keeping our home pest free. We have had him treat our home for many years and we fully recommend him and natures way for pest control. I would rate him as excellent.Services: Rodent extermination, General pest inspection

Bob N Sue Sand

2023-05

Ryan is a very knowledgeable and professional representative. He is always courteous and responsive to our needs. Although he is not able to eliminate some of our problems, such as ants, he always tries and has been able to keep the problem under control. We are very happy with your service.Services: General pest inspection, Bug & insect extermination

Larry Vanderburgh

2023-05

The technician who services our house knows his business and our neighborhood. He is knowledgeable, honest, dependable and does not try to sell us more service than we need. He is always prompt and reliable. Couldn't ask for better.Services: Rodent extermination, Ant extermination

Jeff & Anne Walsky

2023-05

We have been using Nature's Way services for over 25 years. Services have been timely and most times very thorough and professional. We have always had yearly contracts for carpenter ants and mice. As of this fall we added treatment for voles. Any concerns that we ever had were addressed and maintained.Services: Rodent extermination, Ant extermination

Nicole Poulin

2023-05

Pros: making my initial appointment and moving it when it became necessary went smoothly. When the technician arrived, he was respectful of my home and what we needed done. He also took the time to explain how far apart appointments would need to be and the process he was using.Con: communication from the office could improve. I originally had an 8am-12pm window; at 11:30 I called to ask for an ETA and was told my appointment was moved to an afternoon window and no one had called me, which was frustrating because I had already been waiting all morning.Service: Flea & mite extermination

Marc Inger

2023-05

Entire team from Nature's Way Pest Control has been extremely professional and knowledgeable for the 2+ years that I have been a customer. The team in the office is always friendly, responsive and easy to work with for scheduling & payment. Team in the field, originally Brooke and now Brandon, are exceptional. Brandon consistently provides proactive recommendations/solutions/strategies while answering every question based on his valuable experience and knowledge. It's been a pleasure to work with Nature's Way Pest Control and would highly recommend them for anyone needing their services.Services: Rodent extermination, General pest inspection, Bug & insect extermination

Beryl Carlin

2024-03

I’ll healthprevents me from typing muchBut very happy nick is a splendid young manBeryl carlin