CVS

Ϟ N7 ‎کorenz

2024-04

Today’s I visited 4 pm there’s 2 Ladies Showing too much Attitude And rude treating customers like Baggers CVS should Teach their staff how to deal with customersI have been a customer for the pharmacy at this location for a number of years. The workers are disrespectful, unprofessional and obnoxious.

Kris Stukes

2023-12

The female cashier with dreads may very well be the least helpful person I’ve ever encountered. I was purchasing lotion and of course I had to request help since this inexpensive, everyday-product is locked away. The female with dreads refused to let me physically handle the product and walked off telling me that the product would be waiting for me at the front of the store... I also needed to pick up items from the pharmacy, and would have simply paid for the lotion at the rear pharmacy register. This makes no sense to have to swipe my card twice given that I simply could've have paid for this item when picking up other items from the pharmacy. Blatant racial profiling. This place needs a complete staff overhaul.

Dedra Joseph

2024-02

I have been a customer for the pharmacy at this location for a number of years. The workers are disrespectful, unprofessional and obnoxious. They repeatedly violate my HIPPA rights. I’ve asked that my personal information not be discussed loudly for all to hear. However it is a continual violation. At one point I had my physician send my prescription to a Walgreens however the next month when I tried to get my refill at the Walgreens they told me the CVS Somehow interceded and had my prescriptions transferred back to them. For a short while they improved but as of lately there is more of the nasty, disrespectful behavior. They want your business but lack customer service. I have a heart condition and should not have to be stressed out each time I go to fill my medication. The supervisor whom I was told is named Darsh is a disgusting obnoxious banshee of a person that curses while she insults and jeers customers from behind the counter. Their incompetence consistently delays me from getting my medication which can cause me to end up in the hospital or can be life threatening. I’ve had more negative experiences with this particular establishment than I have ever had in my entire life anywhere . This should never be. A trip to the pharmacy shouldn’t be this stressful. This CVS can actually cause me a heart attack or stroke by delaying my medication as well as dealing with the stress and incompetence. I am definitely taking my business elsewhere. I must say that if I am lucky to run into them Mellisa and Anthony are kind, helpful and polite. After reading the other comments I believe this is more then a forum for venting it is a cry that their actions are affecting our health in an adverse way!!!

Betty Robinson

2024-01

I am unfortunately consistently disappointed in the service of the pharmacy dept. The lines inside and outside at the drive up are extremely slow. My Unithroid 25mg has been on order for close to 2 weeks. I was told on Saturday that it would be back in stock today on Tuesday late afternoon. When arriving at 5:30, standing online for 30 minutes I was told that it is still on order. I asked for it to be filled at another CVS and was told no CVS had stock. The pharmacist located 26 pulls in the Elmont supply and was willing to give me a partial refill but I would have to wait another 15 minutes to have it refilled. I agreed to the partial refill and am still waiting 20 minutes. Disappointing

Elon

2023-10

This review is due in part by the pharmacy. I am writing this review to express my frustration with the CVS Pharmacy on Dutch Broadway. I have been a customer of this pharmacy for many years, but I have recently had several negative experiences.The most frustrating issue is that the pharmacy never seems to have my prescriptions in stock. I have called ahead to make sure that my prescriptions are ready, only to arrive at the pharmacy and be told that I have to wait for them to be filled. This has happened on multiple occasions, and it is very inconvenient.On my most recent visit, I had to wait over 15 minutes on the line to speak to the pharmacist. Once I finally got to speak with someone, the pharmacist, Melissa, seemed to have an attitude. She was rude and dismissive when I asked her about my prescription.I am very disappointed with the service I have received at this CVS Pharmacy. I do not recommend this location to anyone.Here are some specific suggestions for improvement:Keep prescriptions in stock. This is the most important thing that the pharmacy can do to improve its service. Customers should not have to wait for their prescriptions to be filled, especially if they have called ahead to make sure that they are ready.Reduce wait times. The pharmacy should take steps to reduce wait times, such as hiring more staff or implementing a more efficient system for filling prescriptions.Improve customer service. Pharmacists and other pharmacy staff should be courteous and professional to customers. They should also be willing to answer questions and provide assistance.Reduce side conversations. Pharmacists and other pharmacy staff should avoid having side conversations with each other while customers are waiting to be served.I hope that CVS Pharmacy will take these suggestions into consideration and make improvements to the Dutch Broadway location.

Danielle I

2023-12

The pharmacy staff was very helpful in filling scripts that were unavailable at my regular store.They made time to fill them right before closing. Melissa, the pharmacist, was extremely kind and took time to explain my medications.

Michele Hill

2023-11

Service in the pharmacy department drive-thru was unsatisfactory. They do not open at the hours they have posted. The posted hours state they open at 8:00am; however I waited outside for ten minutes online before deciding to come inside to pick up my prescription. While on line I saw the young lady actually open the drive-thru window for customers at 8:13am.Employees can be seen playing around behind the counter even though a long line of customers is waiting to be served.This CVS pharmacy used to offer exemplary service. A change in employees is noted and perhaps responsible for the decline in customer service.

Tameka Jackson

2023-10

I am writing to express my extreme dissatisfaction with the service I received at your CVS store located at 1797 Dutch Broadway on October 2nd, 2023.I arrived at the store at approximately 6 pm, utilizing the drive-thru to pick up my prescriptions. Unfortunately, I was left waiting in the drive-thru line for 15 minutes without any communication regarding the issue. It was only when I reached the window that I noticed a sign indicating that the drive-thru was not operational and customers should enter the store. At this point, I approached an associate named Mahti, who was closing the gate to the window from the inside. I inquired why no one had informed those waiting in line about the situation, especially considering there were at least three cars behind me.Mahti directed me to speak with a manager, and Jade came over. As I was explaining my concerns, Jade abruptly walked away and had Mahti close the gate on me. This left me with no option but to enter the store to seek assistance. Inside, I encountered a lengthy queue of 12 people ahead of me at the pharmacy counter. This experience was not only frustrating but also raised questions about the customer service standards at your store.I believe that customer service should prioritize clear communication and empathy. It was disheartening to see that no one from your team had taken the initiative to inform customers waiting in the drive-thru about the situation. The associates should consider how they would like to be treated in such circumstances.I am hopeful that you will take this complaint seriously and address the issues I have raised. I understand that situations may arise, but better communication and a more considerate approach from your staff could have significantly improved this experience. I trust that you will take steps to prevent such incidents from occurring in the future.

Tabitha Rios

2022-05

I find it extremely disrespectful to those who make appointments to have to wait on a line this long. The signs are confusing and say to drive to designated parking spot when really they are allowing testing at the window And that’s why it takes so long. So even if you show up 15 minutes prior to your appointment as recommended your still not seen at the window until after your set appointment time, why require appointments at all.

Sergio Hernandez

2024-03

Worst cvs i have ever been . System constantly going down will have you on waiting on the phone for 30+. Switching to another cvs now

Paulie D

2024-01

This store was amazing a few years ago everyone knew you. Now it's all new people who don't know what they are doing, extremely long lines and virtually nothing on store shelves

Sarah Artis

2023-07

Terrible customer service , management encourages the poor behaviors and choose to dismiss you when you ask for help. It’s unsettling because this would never happen at the CVS in valley stream . I wonder why ??? Race place a huge part !!!! I am a nurse and I a juicing business and they treat me as if I came off the street ( even if I did ) customer service should be a routine experience so customers can continue to shop at this location . I am a loyalCustomer for 9 years and since the management has change so has the quality of my shopping experience.

Marvane Lynn Joseph

2021-05

I like to go to CVS becase you can find medications when you are not feeling well . And everyone that work here are really friendly. If you are looking for something there then just ask the workers that works here and they will give you whatever you need. I

Cryssi Leumas

2023-05

Great gift ideas and a good range of makeup and skincare products.Customer Service was amazing.

Lisa A

2023-10

The Pharmacy at The Elmont location is very disappointing. I refill my prescription on the CVS app and always says in process and when I go there later in day it’s never ready. They wait until you arrive to fill order.

Luther Lawton (Luther Lawton)

2023-10

I use to like this pharmacy but time has changed service issues can be better. These workers look unhappy when the workers are unhappy the customers going to be unhappy let's fix the problem please

Emancipate mental-Slavery

2023-06

I'm in CVS pushing for customers service waiting & NO ONE Show up and I see employee walking around talking to each other and no pay me no attention are help me and i am waiting and no one came to help me i end up leaving because i have been waiting a long time for someone to come over and help me It's a shame and unprofessional so many employee on shift and not one of them could help me!!! very unprofessional all I see is these employee walking around talking and laughing it's disgusting!!!

Ad Durett

2023-12

Pharmacist very moody. Had a nasty attitude. They never answer the phone. Customer service 👎

Kay H

2023-05

This pharmacy is horrible DO NOT SEND YOUR THINGS THERE. They continue to mess up my child’s medications they gave me the paperwork for 2 medications that were not in the bag they told me everything was ready the day before when I called I go and the medicines missing from the bag and another one they said I need to get in contact with the insurance for I specifically called the day before to make sure I had to do nothing on my part and I was told it was ready. Then you ask to speak to a supervisor for further assistance no supervisors are available. Not to mention I had to pay out of pocket for meds that my insurance would have covered but they never told me when I called I had to call my insurance company so I had to take the hit because my infant needs her medicine. In addition they had the phone number on file a number I’ve never even heard of this is just todays visit. Every time it is a problem I it’s this pharmacy they can never get anything correct.

Garnet Morris

2022-05

This Pharmacy Staff is so inept and unprofessional. The line is always long. The staff, one girl in particular, is not afraid to use profanity with customers waiting in line.What irritated me the most is the case where my doctor’s office sent the prescription and I went to get it 24 hours later and had to wait to get it. I was told it would be ready in 30 minutes yet it took over 45 minutes. When I ask to speak to the manager, I was told that I have to come back tomorrow to speak with him/her.Can someone light a fire under the staff or please close down because the service is atrocious. This must be the only CVS that offer this kind of service.

Christopher Anosike

2023-05

This store rocks socks!!!!! As far as cleanliness and customer service go you guys do more for me. The staff makes you feel right at home. Thanks a lot and much continued success and progress for you.

Christian Cruz (CruzDaGr8)

2023-05

Horrible customer service. Horrible communication. My wife was on hold for more than 1 hour, I ended up driving to the location and the pharmacy was ignoring all calls. I do not recommend anybody come to this location at all.

Jessie Beale

2021-05

I corresponded back in September regarding my recent visit to store manager at CVS on Faison Rd. Mount Pleasant. Well I returned today and what a difference! The young lady was absolutely wonderful!! Compassionate, fun to talk to, made time for me and listened to me. Made my visit fabulous! I will return and hope she is there to check me out with my purchases. Unfortunately I already threw the receipt, it was 10/21/20 around 11a-12pm.

N Carby

2022-05

It doesn't matter if you visit the drive through or go inside, the wait for prescriptions is nothing short of ridiculous. Poor customer service all around! the installation of a Health Hub has only added to the chaos.

Abu Ali BH

2021-05

First of all they close too early, specially the pharmacy. The lines are long for no reason sometimes. The pharmacy window is very slow. Just removed more stars. They are the worst, drive thru register is always down. The cashiers are the slowest in the known universe. Stay away, far away from this this hell hole.

Rejomon Philip

2023-05

Would not recommend using the pharmacy here. They NEVER answer their phone. When you go in to pick u prescriptions it’s never ready. They’ll always say it’ll be ready in 20mins and you come back an hour later it’s still “it’ll be 20mins..”.

Zarish Fernandez

2021-05

Worst pharmacy staff. They make you wait for hours no matter if you go in person or drive through. On each client just to give medicines they take hours. Non professional staff. Need to change the whole staff. I guess there is no manager. They start making medicine when you go there. The medications are never ready. Never on time. Worst experience ever. I wish I could give a zero.

Gianella Balda

2022-05

I’ve been waiting here at the drive thru for 20 minutes (it is now 8:20) and it has not opened. Unless the drive thru has different hours than inside (which they should really put a notice about at the window), then this is really unacceptable. The pharmacy portion of this CVS has been disorganized for quite some time, so I am not surprised. Please do something.

A Singh

2023-11

Worst pokemon cards ever and bad pulls. Make good pulls next time.

Dominique Simon

2022-05

Unfortunately because of my insurance I’m forced to visit this location. They are so unorganized. It’s always a hassle for them to find my rx. Worst of all the drive-thru window is always out of order. Honestly I think the associates do not want to deal with drive thru. There is always a sign to come into the store