HEP Sales / North Main Lumber

Michael Broughton

2024-02

This store has come a long way in the last year or so. It used to be a mess, disorganized with lots of missing basic parts and fittings, but it's much better now. There is a guy Keith working there who is knowledgeable. They have a lot in stock and the prices on things like fittings or pipe are very often 30-50% less than Lowes. They also beat Lowes on blown in cellulose insulation. We are building a house and have gotten quite a bit from this HEP.

Michael Tenkate

2023-05

I stopped today and there were 4 associates at the front counter who were all having a personnel conversation for 5 minutes while I stood there. Finally one of them waited on me, clearly annoyed that I was there. When I tried to describe the vent pipe I was looking for me he was rude and condescending because I couldn't remember the exact name. I was looking for a vent pipe for my range hood which is a seven inch pipe for a 48 inch range hood. He tried to convince me to reduce the seven inch pipe to a six inch pipe then reduce that to a four inch pipe and put a dryer vent on it. I said that won't work. He replied oh it'll be fine. You don't have to be a Code Officer or Math Major to know that's nonsense. Between the rudeness and the plain out bad advice I left the store disgusted today. I try to shop local but part of the reason to shop local is friendly and knowledgeable service this has not been my experience at this store. Had I not understood how terrible that advice was I would have gone home and installed it and would always be upset not knowing why it wasn't working.

Otto Aagaard

2024-01

Had what we needed and sales person directed us to appropriate isle. In and out in 5 minutes.

E

2023-05

This store is great for certain things that you won't find at Lowe's. Most of the staff are knowledgeable trade guys who will answer questions from amateurs like me, give advice and point you in the right direction. I've had good luck here over many years.

Darryl Hall

2019-05

I was in there two weeks ago for a bathroom exhaust fan not one person ask if they could help me find what I was looking for, and asking them where find them no offer to help of any kind. Several items have been bought there over the past 20 years. But not any more. Ps my wife stopped in there today for roofing nails with no greeting or even can I help you find something. Not good business!

Jason 'Morvan' Monastra

2023-09

Great place, quick service, decent price. Good local store.

Jon “Jons” R

2019-05

Have always been helpful. The transformer in my heating unit went and took the board out with it. They had the exact board and a better transformer in stock. 3 days later the burner would not turn on. Figured out that the limit switch was also bad, it did run for 2 days which had me scratching my head initially, they had 2 high temperature limit switches that would both have worked as replacements. If you have a few questions about your project this is the best place to go.

Adrian Mitchell

2017-05

I have used North Main Lumber to supply me with materials for several of my large home projects from additions to siding, and I'm pleased with their service. Their prices are comparable to all of the larger building suppliers in the area. My materials were delivered in a timely manner, and stacked in an organized fashion.

Thomas Andrews

2021-05

They have a well-stocked Retail Store in Friendly staff I always find what I need there and the prices are good too

Kirstem Clark

2020-05

Well never go back to the cortland store 3 employees n not one would take the time n try n help me find the part I was looking for. You would think with lowes down the road they would try harder.

John Zanewych

2022-05

great place to shop for really good deals especially if you need a booster pump

james knight

2019-05

Impressive selection and great services. Their not too far out of town and quick turn around.

MADDOGG MAXX (Maddoggmaxx)

2021-05

Love the place people know there stuff and there all willing to go above and beyond

christine mccutcheon

2021-05

Great service! They load the wood right on to your truck!!

William Wood

2014-05

get a web site designer, a 2nd grader could do a better job////

Daimon Lambert

2023-05

Great place for lumber and plumbing.

Daimon Lambert

2020-05

Great place and price for lumber.

Scott Fenstermacher

2019-05

Greatest of help people know what they are talking.

Greg Cliff

2021-05

Great service and prices

Michael Gailor

2021-05

Sales associates are not trained!!

Dan Tinker

2021-05

Always very helpful

Lynn Williams

2022-05

Great staff