4.6 (55)
13311 20th Ave, College Point, NY 11356
(718) 321-1295
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Stacey O'Neil
2023-12
Love the service here ! The staff take great care of your pets. It’s easy to make an appointment online and customize the grooming experience you would like for your fur baby. Must show up to date vaccines before you can drop off your dog.
Stephanie DeNardo
2024-03
Maddy did an amazing job on my dogs. I usually try to go to the little neck location but since they have been so hard to get an appointment, I will definitely be taking them back to this location
Nora Antonucci
2024-02
grooming department, Melissa is great!! very kind and lovely with people and pets.my Augie loves her.
Sally Alder
2024-03
They didn't cut her hair well, I also paid for shampoo and they didn't put it because it smells the same as I wore it.
Juju Hu
2023-08
I am writing to complain about the poor customer service I received at your College Point Queens NY location on August 8, 2023.I have been a loyal Petco customer for over 13 years, and I have never had a problem with your grooming service before. However, on August 8th, I had a very negative experience at your College Point location.I made an appointment for my dog, a 2-year-old Alaskan Malamute rescue, to be groomed at 8:30 AM. When I arrived at the store, I was told that the groomer was running late and that someone else would check me in. I was not given an estimated time of arrival for the groomer, and I left my dog with another groomer and instruction what I needed for my dog.I don't know when the groomer arrived, and she never contacted me with any issues.When my husband picked up our dog, he was very unhappy with the groomer's work and attitude. The dog's nails were still too long. The groomer also told my husband that we should never bring our dog to Petco again due to our dog was aggressive/uncooperative/difficult to groom. This is not acceptable and horrible attitude. When I dropped my pet off, I explained to the other groomer that our dog was a rescue dog and this was our dog's first professional grooming session. We are loyal Petco customers, and we have never had a problem with your grooming service before.I would like to speak to a manager about this incident. I am requesting a refund for the grooming services that we were not satisfied with. I hope that you will take my complaint seriously and take steps to ensure that this does not happen again. I would like to continue being a loyal Petco customer, but I need to be assured that my dog will receive the quality of care that I expect when I bring her to your store.Thank you for your time and attention to this matter.
Jessica Rodriguez
2023-11
Melissa was great with Snow.He looked so handsome when she was done with him. She’s the best!!!
Evie Efkarpidis
2023-12
We absolutely love Melissa!! She does a great job every single time.
Carolina Almonte
2023-11
We had Melinda work on Luna over the summer and this Saturday. She’s great and aware of Luna (Siberian husky) very welcoming and attentive
Katalina
2023-05
I haven't had my pups groomed yet by Jenna, but I am really looking forward to it! Jenna was awesome when we stepped in with questions about their grooming packages, experience with dachshunds, etc. Jenna just has good animal-lover energy and happens to have a love for Doxies too, which was the best!!! Will update once we get services, but she specifically is who I want to see my dachshunds from now on!
Yarimar Hernandez
2024-03
My dog looks beautiful thanks to Melissa 🐕
Amy Williams
2022-05
This was my first experience with this Petco location, and I was extremely pleased. Jenna was amazing and did a wonderful job giving our XL girl a bath. It's not such an easy job wrangling such a large dog, but Jenna was unfazed, and even seemed to enjoy working with our dog. I will definitely return to this location and request Jenna as our groomer.
Shell Ace
2021-05
Wasn't sure what to expect when I brought my 5 month old puppy in for grooming at Petco. Happy to say when I picked her up I was completely Wow'd by how she looked. Joey was the groomer who took care of her and he did a fantastic job. He groomed her exactly how I wanted and she came out happy & prancing because she knew she looked good. Highly recommend.
IRIS FLORES
2022-05
I've been taking my little one for grooming with Rommel and he is fantastic! The first time I took her she was a little nervous but now she feels comfortable with him. I shop at 20th avenue and also at 75th street and both sites have very helpful staff. We are very satisfied with Petco!!!
M C
2022-05
Joey L. does a superb job with my puppies grooming. He looks and smells fantastic! Thank you for the great service. We'll keep coming back!
Deborah O'Connor
2022-05
Following are the reasons I was very satisfied with the service that I received from my last visit to PETCO. VIP service offered; therefore, my dog did not experience extra stress of being held in a cage. Romel was on time and he provided an excellent, short haircut as directed. I was very pleased with the experience this time. Thank you, Petco.
Chris Ledesma
2023-07
No other groomer was able to cut Nina’s hair until now. Romel did an amazing job
Jackie Herrera
2020-05
The staff was welcoming and warm as soon as we walked into the store. Kudos to the staff for being so knowledgeable and attentive, we just got a puppy and had a ton of questions throughout our visit and grooming and everyone was wonderful.
luz castro
2021-05
I would use other services. my puppy came out scratching her ears also when we walk in my puppy was crying when we saw her she wanted to get out of there immediately and usually when we take her grooming she’s happy to see us when we got into the car she was sad and dint want to drink water which is so weird she would always come happy and playing around.horrible service
Dollextrem Muñeca
2021-05
my pup was extra cute after his visit to Petco grooming, the employees was very friendly helpful professional and did an amazing job with my fluff ball ...
Nora Antonucci
2023-09
Melissa is friendly and kind . Great customer services
Christine Orphal
2021-05
Our groomer Joey was so polite, nice and caring to our dog. He was the best we've ever encountered.
Breezy
2021-05
She is still shedding after the groom and the special de shedding package. I just wish they would have taken all the hair out the was no longer her current coat.
Viviana Rincon
2020-05
Love Erika!! She’s gentle on my shitzu and he comes out just the way I request for his grooming to be
Dee Philips
2021-05
Joey was amazing with my Sunday and Chloe, he did a great job.
Tai-Anne Bishop
2021-05
We have a very difficult long haired dog who sheds a large amount, and the groomers always make sure they get rid of as much of her undercoat as possible.
Irma Cambi
2021-05
Groomer was very understanding kind and she did an excellent job with my dog.
I Engers
2021-05
Groomer Ramel is very professional and fast and listen to my request when it comes to grooming my doggy, love it
J Wen
2022-05
Lots of toys for puppies and kittens.The fishes and birds are cute too. Yes
Debbie Delgado
2021-05
i really trust my pet's groomer. i am very happy to take my pet there.
Ray M
2022-05
Cled for a grooming appointment, and they gave me an appointment to make the appointment...Smh... that's a waste of time.
| Monday | 8 AM-6 PM |
|---|---|
| Tuesday | 8 AM-6 PM |
| Wednesday | 8 AM-6 PM |
| Thursday | 8 AM-6 PM |
| Friday | 8 AM-6 PM |
| Saturday | 8 AM-6 PM |
| Sunday | 9 AM-6 PM |
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