3.7 (76)
4118 NY-31, Clay, NY 13041
(315) 715-0112
stores.staples.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Russ
2024-05
Staples is far. better than anytime I used Office Max. The rewards program is far superior and points etc are available immediately. Use a lot of ink and am able to turn in more than 10 per month. This store and the online response is excellent.
Cheryl Leavens
2024-05
Last week I had to mail a package back to Amazon at the Staples on 31. Megan was so helpful as usual. She always has so much patience with me and she's so sweet. If you're older and have any questions about returning anything ask for Megan.
Phyllis Henderson
2022-05
The employees are knowledgeable and helpful. Every employee greets you, very friendly. Some great finds in sales and clearance. Wish they had a better selection on tablets though,but this a corporate thing not store level. Store is clean and organized.
Rick Jennejahn
2023-11
Frustrating Experience! After getting both copy services and purchasing some some small items over the past couple weeks, spending hundreds of dollars, my experience today was the final straw. Waiting for cashiers while the customers queue, associates are lazy, self-serve copy machines don't work, prices are high and the service overall is just generally bad. If you shop here, plan extra time and a frustrating experience. I for one, will no longer shop or seek services here. Something is just 'off' with this location.
Marissa Smith
2023-05
No greeting no acknowledgement NOTING. I got completely ignored for 10 minutes. I get its a busy season. I understand your under staffed. I don’t understand forgetting your manners. All I needed was a I’ll be right with you, give me sec, hello, literally ANYTHING. But nope couldn’t even give me the common decency of that. 0 out of 10 would not recommend.Also she helped a guy that wasn’t even there when I came up but apparently he was more important than me🤷🏼♀️🤷🏼♀️🤷🏼♀️Absolute garbage.
Jake Simpson
2021-05
I received excellent service at Staples. Tyler helped me to pick out the most comfortable desk chair for my needs. He's an excellent salesman, and we were able to have a great conversation. I'm very satisfied with my purchase and I plan to buy my ink from Staples from now on.
Arthur boss_777
2023-12
The stupidest Staples I’ve been. The printing machine doesn’t work. Only one. The staff is so slow!!!!!
Geneane Tomasulo
2017-05
Andrew in the print center provides the best customer service I've ever received. I do not have a printer at home, so I frequent this print center often and every time I come Andrew is beyond helpful, always smiling, and makes my experience excellent.
Rob Culkan
2023-07
Madison was very helpful on choosing the best office supplies that fit my need. Thanx Robert
David Schnoor
2022-05
Specifically the printing department staff was terrible. Went in to print a larger document and have it bound. After previously having a phone call telling me to bring in a flash drive for easiest experience and I could print it myself I went to the store to do so. I asked an employee in that department if I was in the right spot as she started saying yes the other employee yelled at me "No you can't do that here." And that was all that was said until I asked if she was talking to me. After some back and forth it seems there is only one person who can work the printer and they don't work until tomorrow morning. Now if at any point in my prior phone conversation it was conveyed that there is only a single staff member that can print or when one could come by to print or even foregoing all of that something other than yelling at me no I can't do that with no explanation or courtesy I may have done business there but based on my experience I won't. Your mileage may vary and again this was specifically the printing department I cannot speak to the rest of the store or staff.
Neena Bartolo
2018-05
Staff was very helpful. I was looking for a way to unload photos from my phone onto a flash drive. With the help of their very knowledgeable IT person I had a solution and what I needed was ordered. It was not expensive.
christine bushnoe
2023-06
Customer service was awful, and rhe woman waiting on me was very rude. I will definitely not stop there again!
Eric Naslund
2018-05
Nicholas, the tech center supervisor, who was also in the print station, was excellent! He did a great job and acted very professional. I look forward to going back to this Staples again.
Daniella Estrella
2023-05
Nate was incredibly fantastic!!! He went above and beyond while taking care of me. Thank you so much!
Anthony LaPadula
2022-05
Staff was very rude and unhelpful. Told us to wait for an employee because we couldn't do self copy, and that employee got mad at us for not doing self copy to begin with. Please learn how to hire friendly and helpful employees.
James Cleary
2021-05
Excellent first time experience at this store. Very pleasant staff. The sales associate Robert was knowledgeable and helpful. Thank You Staples of Clay.
Jacqueline Parks
2018-05
We often stop here for office supplies, especially when we have coupons. They have a great selection. The staff usually leaves you alone, so if you want help you have to ask.
Dana Salce
2021-05
This store should not even have 1 star! The manager at the store on Sundays is the worst guy I've ever dealt with and he needs to be fired immediately! The worst customer experience and they need to remove the old bothered workers on the floor!
Andrea Bechy
2022-05
I went in to mail a package with Fed X, Bryan helped me get it done, he was very nice and helpful, Thank You for all your help!
Kimberly Lindsey
2021-05
Megan was so helpful when I needed to get something printed asap! Clay store is always my go to when printing! Thanks!
Salman A
2017-05
Excellent customer service, and great prices on discontinued products. Staples could do better with lower prices on printer ink--wishful thinking. LOL
Stephanie Mathews
2019-05
The technicians have been able to help me with the couple of issues I've had with my laptop and necessary coverage against spyware and malware. Thank you Devon!
B D
2018-05
This place SUCKS!! They don’t help you with ANYTHING! Don’t buy anything from there. Don’t buy any warranties or anything!! Their laptops SUCK!! Had a problem with it since I bought it for college! That was in August! 😡😤
Jim Napolitano
2019-05
Excellent help on figuring out which streaming product to use. Price for the Amazon fire stick was less than expected.
Haley French
2021-05
I ordered some last minute business cards and they got them done extremely fast and the guy at the counter was very nice!
Skylar Reynolds
2019-05
Store is fine, 2019 and still no baby changing stations though! Knocked down a star for that and one for a dirty bathroom.
Brian Sorbello
2020-05
Printing services are amazing, and the employees and staff are very helpfull and kind. Orders are always ready on time
John Prochaska
2020-05
Absolutely horrible, wiped my hard drive clean while attempting to transfer data to a new one. 3 weeks of trying. Calls are returned.
Ashlee Elizabeth
2018-05
Great staff, huge selection of office and school supplies. I don't go anywhere else for my business supplies.
Nathan Beaman (Srosski528)
2017-05
Bought a basic fountain pen for under $20 and a bunch of other items for really good deals.
Monday | 9 AM-8 PM |
---|---|
Tuesday | 9 AM-8 PM |
Wednesday | 9 AM-8 PM |
Thursday | 9 AM-8 PM |
Friday | 9 AM-8 PM |
Saturday | 9 AM-6 PM |
Sunday | 11 AM-6 PM |
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