BJ's Wholesale Club

A A

2024-03

We generally avoid going to this store unless we really need something. It's out of the way, the drive through the old mall roads are full of potholes, all of the carts are outside in the cold/rain/snow, the music/PA system blasts you away the minute you walk in, the phone salespeople jump on you when you pass by, they are always out of coupon items, it's difficult to get a roasted chicken, there are long lines with limited self-checkouts, and sometimes only one or no cashiers, the service desk can be very slow, esp. with new members, and then the receipt checker we usually encounter feels it necessasry to delay almost every time with chit-chat with the people in front of us.

Justin Foote

2024-05

Absolutely rude and unprofessional lady in the deli. I went to order some cold cuts not an attitude. I would suggest that if you're having a bad day to take it home and not bring it into the workplace, especially if its your job to interact with the public.

David Beecher

2024-03

We mostly go there for gasoline, but they do have good deals on a lot of things. However, as a club store a lot of times you have to buy things in large quantities. Overall, always a positive experience.

Gina R.

2020-05

I think BJ's is one of the best wholesale stores.Thier memberships are very affordable and they often have special deals/promotions for new members. Members receive a coupon book every month that gives extra deals on tons of products throught the store! You can not beat some of the prices when you use coupons!I really appreciate how clean the store is. They have a huge variety of awesome products. Thier seasonal items are great, and I have found some fantastic deals on toys!There has only been 1 or 2 times I have been in the store that I haven't left with a belly full of samples.The gas station has gas that is comparable to other stations, if not cheaper. Certain products in store offer $.10/ gal. It's easy to knock off $.60/gal per visit!I also really appreciate how you can pay with any charge or any other payment option. Staff is friendly and helpful. Checkout is super quick.

Mike Mastracco

2024-03

Many new items every time I walk in to the store..... Many seasonal items for every single season of the year.... A very good deli and a good bakery....

Kiki Ellis

2023-11

I like the store and everything. My only concern is the older man that worked at the gas station was awfully rude. We were late to the gas by 2 minutes and he came out agitated saying "can't you read? We are closed we don't want you here after close" he could simply said hi sorry we are close but we open at this time in the am have a goodnight! I would suggest looking into nicer employees

Chris S

2023-08

If you’re a truck driver avoid this place. They treat you like a criminal and take far too long to unload. This place is a joke!

Sam

2023-10

My family has been members for quite sometime. Almost 20 years. My parents go in there and constantly spend money and are loved by all who work there. But for some reason Adam the cashier wanted to give my parents attitude that day and slam the register and act beyond unprofessional. I investigated and asked the workers there, they say he hasn’t been there long an his attitude has been poor since the start. I’ve contacted BJs multiple times and visited the site 2 times and have gotten 0 reply on if anything is going to be done. Now, my mother feels uncomfortable going to a place where she WAS treated like family because she is a proud Muslim woman but customers as well as Adam ganged up on my parents as they were cashing out. I refuse to do bad reviews on places and companies but when you are ignored for so long and shoved to the side especially at an establishment where they know you by name. Hopefully this will reach someone that actually cares.

Tyler Buffham

2023-11

They tell all employees that they're all held to the same standards no matter what but then go behind your back and keep people who are constantly late for their shifts and sit around on their phones all day and fire you instead.

Tom

2023-12

There’s always a line out the door because they hire 80 year olds to check every single item on every single shoppers receipt because people used to steal printer ink.

Amber Garcia

2024-04

If the gas station is open until 9pm than there needs to be someone to take cash until 9pm.

Kellie

2023-10

Store’s always clean and organized, employees are nice! I love that they have self checkouts and the app is super convenient.

Giovanni Muratore

2023-08

Membership- buisnessEven without paying taxes on some things the price of things here is incredibly high. It doesn't really save much.Similar pricing to if you were to just buy several of the same item in a store.Stores got zero semblance of structure. Candy with clothes, cleaning supplys with coffee. It doesn't make any sense. Lots of emptyness in the meats not much choice,Produce is decent but expensive.Just not what I expected MUCH cheeper for me to utilize wholesalers like sysco.

Erin Dowd

2023-11

I really like BJs, good prices, good gas prices; but if you go during peak hours, it is VERY CROWDED, very difficult to even wait in line for gas, they only have 1-2 cashiers, very limited self check out, lines are very long

Phyllis Henderson

2024-02

Some prices higher and some lower than other clubs. Carries some products can't find elsewhere

Elizabeth G.

2019-05

I brought tires to be put on to rims today. I cannot recommend these guys enough. They were polite, helpful and super fast. They went far above and beyond what I expected of a tire changing place, letting me know what costs were and were superb in the handling of my tires and rims. To have a set (4) tires removed from rims and a new set installed they honestly took 10 minutes at the most. All three workers went right to work! They worked safely and efficiently. Thank you guys! I will be back the next time I need tires balanced and mounted!

Mary Midlar

2022-05

I went to BJ’s just to pick up stuff to make a beef stew. The Butcher came out and greeted me with a good morning, can I help you find something? I told him I was looking for stew meat. He asked me how much I wanted and then he said he would make me some. So very nice of him to do that on a busy Saturday. Great customer service

Timothy Mahyna

2019-05

This store is excellent. The staff is very friendly and helpful, the free snacks are a nice perk always something good to try. The store itself is spotless very clean and you can't beat the price on propane refills. Gas prices are very fair also. For the 25 dollars I paid for a years membership I can't beat it. Best Bjs in the Syracuse area.

Derek Virginia

2023-07

Thank you Dawn and Ash for the great job today,,,, they were awesome at helping out and went above and beyond with their customer service today!!! Great store!!!!

Daniel Frateschi

2022-05

I have always purchased my tires from BJ’s Clay. For the first time, I had an issue. Thanks to the store manager Kennedy, Tire manager Frankie and his mechanic Vitally, the situation was resolved better then I could have asked for. Best place to buy tires!! Thank you

Denise Cyr

2019-05

I would drive from our area in Southern New Hampshire to shop here. Neat, clean store.Excellent jacket, vest lines, tops etc for women, men's sneakers by Avia. Priced better than other big box stores.Fantastic cheeses, cold cuts and meat section. Produce looks great. High marks for appearance and quality.We had a 3 month promotional membership. Just ask, come in and look around!

Charles Rush

2015-05

I went to BJ's for two years and went to them a couple of times with a concern. The first time was about their bottle return machines at the front of the store. You opened a door and put one bottle in and closed the door and waited for it to cycle. You can imagine how frustrating that would become. I went to the desk and they gave me a phone number to call. I called and I was told that that the machines belonged to a vendor and they had no control on them. They must have thought that I was stupid. Really, you have no control on your vendors. I would have thought that you would have put pressure on them to change their machines to ones that other places use that are user friendly. The other time I went to them with a concern was about their price of gas. A number of times I could have gone down the road a few miles and got gas cheaper and I didn't have to have a membership either to get it. Their answer was that they send someone out every morning to price gas in a 5 mile circle of their location and price their gas accordingly. I finally got fed up with their answers and have gone to Costco. On gas buddy today Costco gas is $2.12 a gallon and BJ's at the store we went to is $2.42 a gallon. Granted it is probably 8-9 miles away but their is such a difference. I came to the conclusion a while ago that BJ's just doesn't get it. Maybe if enough people leave BJ's they might start to see the light.

Megan Mcgraw

2022-05

I called the bakery to see if it was possible for them to do a birthday cake for the following day. The woman i spoke to on the phone had the worst attitude about it. I will not ever use them for a cake again amd I really like the cakes they do and have gone there many times for cakes but I am positive I can get a great cake withoit having to deal with that kind of service.👎

Anthony Gonzalez

2019-05

Excellent customer service, helpful, knowledgeable, friendly staff, extensive variety of products, great deals on gas for buying certain items, they accept manufacturers coupons on top of their own BJ Coupons. Which makes their already low prices even lower. The wait time on the line is really quite easy, you might spend more time loading your things on the register coveyor belt than on the line, cause the big heavy stuff stays on the cart. They have several self check out lines, but I prefer the warm friendly cheerful staff at the register. The only problem you're left solving on your own, is getting everything to fit in the trunk after finding so many irresistible deals. The only way arround it is to shop online and pick it up at the store. Your personal shopper will pick out the best items on your list, the freshest best looking fruits and produce and check expiration dates just like you would. Then pick it up at the time you set up. It will be ready and waiting for you. Just dont wander inside, you will just end up buying more things that catch your eye and tempt you with a great price. Otherwise you will have to try and make all of the extra items fit. But with a little self control, its a pretty sweet deal to have a personal shopper do all the work for you, and all you have to do is show up, get home and take all the glory. So to be fair, I give them an honest review of my experience, to show them the honor and Absolute respect and recognition that they deserve. Thank You for your outstanding service. Sincerely, Anthony.

Ran Collins

2022-05

Today (Friday, March 19) I called with an inquiry, and I spoke with a B.J.'s Club representative. It was such a pleasure to be helped by such a nice, helpful, polite, professional, and friendly employee. Talking to Holly was like talking with my sister or with a trusted friend. Thank you for hiring such nice and competent people. Customer/member, Ran Collins

K Bocinski

2022-05

Nice shopping club in a rather remote spot behind a couple of restaurants and a defunct mall. Club is clean and well stocked. Rarely a line for gas. Road into the complex is terrible - full of potholes and no directing signage.

donna lord

2023-08

Has the best prices on gas and meats!! Also great bulk prices, we just don't need bulk.

Rob Hut

2020-05

Had a coupon for 25 off membership from BJ's, they wouldn't honor it the store. The associate was no help, called for a manager she finally agreed to allow me to buy paper towels at discount price but would have saved more money to buy from Walmart in Oswego and not waste time or money driving there. Looking at prices they are not worth it. Sam's is much much better but Syracuse store closed. They are open in FL. Won't return to BJ's NY or FL.

Sean Rancier

2016-05

I do like the store, but BJ's has not done enough to the prices of their products to warrant a continual membership. This store is clean and does offer samples of their products on occasion. I would prefer a Costco membership, but this store is more centralized to the Liverpool/Clay/Baldwinsville area.

Kathleen Guerin

2018-05

Absolutely, positively happy with BJ's. Love the fact they are carrying Jones of New York clothing. Found everything I went there to get plus alot more. The prices at BJ's are great. Thank you for a nice place to shop. A very satisfied and happy customer