Ed Herrington, Inc. DBA Herrington's

Bob Newman

2021-05

Arrogant staff, unfriendly, no knowledge of customer.I have been a local resident/customer of this company for 17 years now. I have bought numerous products from their stores in both Chatham and Hillsdale, including multiple Marvin windows, doors, paint and tiles.Their friendly, customer knowledgeable staff, Scott and Chris, disappear without explanation; arrogant staff (gal handling window orders must be a member of the owners family) remain on site.I called Chatham store this week about material for a current renovation; got referred to the Hillsdale store. Called that store; referred guy told me to go back to the Chatham store and ask to get a product sample on loan to show to the contractor (who has an account).Next day, went to the Chatham store; spoke to the guy in charge. Identified myself as the guy who called the previous day about a product. He remembered the call. Related my conversation with the Hillsdale branch. Requested the product sample to borrow. Guy in charge refused; told me to have the contractor make the request.Today, I went on line and spent a thousand dollars ordering the product from a business in Wisconsin.

Carl Schroeder

2019-05

Friendly staff, great service, good product selection.

Gary

2019-05

Excellent service, the staff was great and had all the lumber that I needed. First time customer, but I'll be going there from now on.

Neil Anderson

2021-05

Great staff. Had what I wanted. Everyone wore a mask.

Mike Carlson

2019-05

Knowledgeable staff, good selection.

Deborah Wren

2018-05

Great product and customer service.

Caleb Rogers

2018-05

Great lumber and tool selection, free delivery

Maryellen Reidy

2019-05

Very helpful and friendly.

StuckwithNanna R

2018-05

Very helpful staff

WILLIAM Love

2019-05

Always very helpful

John Kline

2023-05

Always good