Tops Friendly Market

MakeMenStrongAgain!

2024-05

They don't stop the teenagers who shoplift then go into South park high school two and a half hours late.. these are the people who will be responsible for the stores closing but they'll blame everyone but themselves...dont keep having kids if you don't know how to raise them.. Teach them if they steal nobody will have fresh food and medicine.

Monique Clark

2024-05

Whomever is writing the reviews for Tops on South Park St is just telling total lies. There's absolutely nothing fresh about the seafood, I have yet to see a seak in the store, and the deli department has nothing but old cold cuts to the point that they're brown😭

Pat Totalynah

2024-04

HR's Rita laughed at an employee for quitting the job after the employers refused to sign documents of an injury that occurred. Do not work for this garbage person or this store.

D B

2023-05

Customer service desk is overwhelmed and they only have one person working. Manager not there and won’t train no one to help behind the desk which results in people standing in line for almost 20-30min. They need help at customer service. So if you running errands or need faster service that Tops is not the one to got to

N A

2024-03

Called to make sure the deli was open which it was. Get there and the deli is closed.

Sheli Weiglein

2023-08

This particular store has gone downhill. The shelves are pretty bare and the meat department is never filled up, they are often out of many types of meats which is very frustrating.

Adam Pumm

2023-05

Came here just for celery Sticks. They have zero pre-cut celery sticks in stock. And they want four dollars for a normal head of celery. Left empty-handed, thanks for nothing tops you reminded me why I hate this place and don’t shop here

Dawn KristeSis

2023-05

Regularly shop here, staff friendly and amazing. Usually shop for neccesaties and they have a variety of vegan and vegetarian options available. They have alot of grab and go meal and snack options from sweet treats to the donut case.

danielle Riley

2023-06

This tops is where my fiance shops like every other day lol. It has kind, helpful employees!!

Thomas Boris

2023-08

There have been 2 times where I shopped there and brought it home to find it was almost a month expired. It was a pack of turkey sausages and one of the yogurts.

Max Hour

2018-05

Great store and friendly staff. Super clean. I took away a star because people are always smoking out in front (employees included). Employees should have a back smoking area away from a public entrance and customers should have to be 100ft of the entrance. It should also be enforced.

cassie Brenner

2021-05

⭐Staff are nice and courteous.⭐they cash checks that are valid with valid id.⭐They have never discriminated to my knowledge.⭐Its clean & well stocked⭐ staff are extremely helpfulShop here vs thruway mall

William Urban

2022-05

This store never fails to disappoint me. Cust service is tolerable but by no means good. The self check outs never work correctly. The employees are usually rude or simply ignore you. I only go if I have no other option.

Samantha

2020-05

This location is great as everything is pretty easy to find and it's close to home, but the employees as far as my experience aren't super "friendly" And seem to not want to be there. Please remember you're at your job and be mindful of your customers. Everyone has a bad day here and there..but if you don't like your job than find one you will like and save yourself and the customers the trouble of a bad attitude.

Jacklyn Chevalier

2016-05

They remodeled it and it looks amazing. Seems like the food is fresher as well, I'm assuming it's under new management.The only thing I wish they would do is keep the car cleaning bins at the fuel pump filled with cleaning water and napkins (there never is)

Lisa Young

2018-05

If it wasn't for a Western Union site there - I would have never entered. Not very clean and way too cluttered for comfort! They do have some very nice employees though... Hope they appreciated.

Donna Sommer

2017-05

The employees at this Tops are VERY UNPROFFESIONAL! I have been there numerous times when a female cashier at the self checkout was on her cell phone or having inappropriate conversation with the security guard. The employees at the customer service desk are also unfriendly. I moved to the area and was happy there was a market so close to our new home, after a dozen or so visits to this store my fiance and I decided it's better to travel further in order to experience good customer service and selection.

Clarissa Jones

2013-05

I have to agree with the comments that are negative. I live close to this Tops and this is the one that I frequent. I find the store an abomination. The cashiers will argue with you when they are in the wrong and the managers are also the same. I had an experience recently I went to this Tops with my daughter and instead of the cashier opening up a register she commenced to chat with her friends and when this was addressed lied and said she didn't say what she had. The manager was informed that the bathroom was atrocious instead of apologizing argued about whose fault it was that it was in the condition it was in. This is the worst Tops I have been to. It is a disgrace. There are never enough registers open. It just sucks the big one and not in a good way. If you have a car and are able to go to another then do yourself a favor don't go to this one. I neglected to say the one positive thing about this store is the deli section employees they are helpful and don't have the same attitude as the cashiers. This is the one positive thing about this store.

Maria Cataldo

2018-05

It has less choice than other Tops. It is a lower income area so that is likely why. The staff is friendly except for one lady in the carry out cafe when I asked for condiments. She is pretty rude and I avoid that area completely when she is there. It is kept up well. I wish the prices were more competitive.

Irvin Green III

2019-05

This place what to say. except they have the city in a grip only real grocery store in city and prices are to high. They have fifteen check out lines and only two open. It's ridiculous, I went to get three items and was in check out line for half an hour before I got to cashier. On another visit was in line so long my ice cream melted and that was all I came to get. DON'T GO unless you have no other plans.

Rachel Valvo

2019-05

I've always loved this Tops!! Been shopping here since I was a child, maybe 35yrs now?! Anyway, the store is always clean, neat, well organized- it's very easy to find exactly what I need and although some of the staff could use a few "people skills", there's always a manager willing to help when a problem arises!!

jasmine acevedo

2017-05

Nice, neat, and well stocked. Staff members are wonderful most the time. But security needs improvement. I've had a few times​ I've felt unsafe because of a few sketchy characters in the store.

Suzy Vergo

2017-05

Definitely not a top notch Tops. The bathroom is always deplorable. The last time I stopped in to buy a drink and use the restroom there was no toilet paper, no toilet covers, not even any soap and the room was generally a pig sty. I was SOL. As I left I saw another lady going to use the restroom and warned her of the dire situation. She just laughed and said she knows better and brings her own toilet paper. 😂😂😂 No kidding.

Colleen M.

2018-05

This location is on my way home, so I (used to) swing in.I happened to do a full-cart shopping one eve on the way home. The store was really busy so I didn’t expect to get in and out quickly, but... After waiting in the check-out lane for nearly 25 minutes, I ditched my cart (as did the guy in front of me..!) and left.The woman checking out in front of him needed infant formula. Her order was completely totaled and bagged, and she was waiting for a store employee to bring the formula over from where they keep it locked up.Again, the store was busy, but come on...! 25+ minutes..?!?I understand infant formula has a high rate of theft, and thus it’s kept locked up, but there HAS to be a better solution. The young woman was embarrassed, the cashier was also uncomfortable, the guy in front of me had already unloaded his entire cart onto the conveyor belt, and I would have gone to another line but the ones that were open all had 3-5 people already in them, and soon there were 2 people behind me.The guy in front of me turned around and informed me he had already been waiting nearly 10 minutes when I got in line.Perhaps they could have FINISHED her grocery transaction, started cashing out the guy in front of me, then when the sacred formula arrived the cashier could have scanned her out quickly and then done my order, (although we stood there for so long he could have scanned out 4 or 5 people!).I’m a business owner. I probably had between $125-$150 worth of groceries in my cart, as did the guy in front of me. After 20-25 minutes without moving, he ditched his cart and I followed about 30 seconds after him (... and apologized to the cashier as I said, “This is ridiculous, I’m done”). I also apologized to the 2 people who were still standing behind me - and moved my very full cart aside.Tops lost my sales and the guy in front of me - and had to pay employees to put everything back. Not sure if the people behind me bailed - or had saintly patience to wait for the formula to appear, and then for the conveyor belt to get cleared.Am I surprised they’re filing bankruptcy? Nope.Horrible, horrible business practices.I went home, cooled down and called the manager a little later. He apologized but didn’t seem to think Top’s “make-everyone-in-line-wait-while-we’re-super busy-and-take-forever-to-get-locked-up formula” policy was non-productive.Really? You don’t think you should re-visit that policy? Huh.If the infant formula is locked up over by the office, how about having the customer get in line by the office, (where they do banking, utility payments, lottery, etc...), and have them purchase the formula THERE! They can even take their carts full of purchased, bagged groceries over with them - there’s room!I still like Tops, but now drive past the one on South Park, drive past my home, and go to the one in West Seneca.If I ran my business this way I’d probably be filing for bankruptcy too.

Cheryl Covier

2017-05

I stopped in after working evening shift for a few items. The girl started announcing overhead "the store will be closing in 10 minutes..." okay I know they do that. Then she again announces "the store will be closing in 8 minutes..." then "the store will will be be closing in 6 minutes..." She was so annoying as if saying we don't want you here so get out. What would have taken me about three minutes to go in and get and pay for took longer with her unnecessary nerve wracking distractions every twominutes. Then the guard locked the door where my car was parked and would not let me out that side instead making me use the other door and walk around the entire front of the store to where my car was parked. Probably to beat the crowd of one other.

Junior Junior

2019-05

worst customer service around. manager seems like she has worse people skills then cashiers. and not mentioning names but theres one short girl thats a day time cashier her name starts with C n she treats customers absolutely horrible n makes paying customers that have been going there for 30- years considering wegmans. She was takin off the register for along time for rude behavor n vulgarity but for some reason management feels to put her bavk on again n now shes even worse!!! SOMEONE NEEDS TO FIRE HERE!!!

Custom Creator

2019-05

Terrible service, rude employees, bad management and close proximity to a public high school makes this place chaotic and a general bad idea to visit. My entire extended family drives outside the city to other Tops or Wegmans to avoid this location despite living one block away. That should give you an idea of what the experience here is like. Also should speak to the reason the place has never really been a success as far back as I remember and is closed early or on strange days when some other Tops locations are open later and on holidays.

Jesse Majewski

2019-05

Recently went into your South Park location, and needed some steaks and other various meats for a winter cookout with a bunch of friends. Your butcher, or whatever the proper terminology is was amazing! His name was Scott and I just want to let you guys know, you hired a good one! Tell that kid I said hi, I'll be back for sure!

kara pelz

2020-05

I went in there and witnessed over 17 people not wearing masks. One male and female who had two young kids in a stroller (all not wearing masks) were coughing on the produce wiping their noses the picking up things and putting them back down. Same thing with alot of the meat products. This was about a hour ago. The manager Phil didn't seem concerned about it and said they are allowed in without masks even after I informed him of what they did to the un packaged produce. I highly recommend you go there if you wish to kill you family because tops don't care about your health only your money.

Radsan

2018-05

Pretty busy, lines seem to always be full and long, but all in all It's not bad overall. The shelves are always full, the pastries are fresh, and the store is setup in a very logical manner.