2.7 (66)
1070 Genesee St, Buffalo, NY 14211
(716) 894-6565
riteaid.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jessica Willoughby
2024-01
The drive thru is always closed. They do not answer the telephone. It takes 3-5 hours to get your prescription filed. They are very rude and not compassionate to your medical issue at all. Terrible customer service, worst ever.
Bflo. Tank
2024-01
These people are so SLOW and DUMB!! I AM TIRED of paying 5¢ for a CHEAPASS BROWN BAG that tears up BEFORE I get out of the store... They even charge 5¢ when you pay with your EBT CARD.
Erin Seaton
2023-11
They never answer the phone!! I'm diabetic and need my pen needles for my insulin which they were supposed to have ordered a week ago and they still haven't said that they're ready! This pharmacy is the actual worst. No wonder rite aid has gone bankrupt.
Natividad Salinas
2023-11
They never have your prescription ready on time and they act like they don’t care and then blame it on corporate. Y’all are playing with people lives. Today is my last time dealing with RITE AID Walgreens here I come!!!!!
md abdul
2024-04
never pick up the phone.service is very disappointed
Nandi Koy
2023-09
Wonderful staff but one employee by the name Ms Tiffany went far and beyond to make sure I got the medicine I needed since my local location that I go too was out! Appreciate staff that goes above and beyond 5 stars
Care Mads
2023-06
Run absolutely horriblyPhone is rarely if ever picked upThey will say they've put your prescription in for delivery, but it does not show up and they will claim you didn't call and ask for delivery.Incredibly slow.Awful customer service.Apparently allergic to answering the phone
Mr Feroz Khan
2024-01
Every time I go to get medicine, I always have to wait, and I never get medicine right away too bad service
Prince of Love
2024-02
Slow people and the pharmacy is difficultHow much they have no experience in their work
John Halas
2023-05
Staff consistently friendly. Orders processed accurately and quickly, even at obviously busy times! Staff are proactive in offering other services like vaccinations or reordering medications about to be due for refill. Store is always clean and uncluttered!
Lonelle McGee
2023-08
The general shopping area is quick but the pharmacy is a pain don't call because they don't answer and if they do to you your medication are ready you will still have to wait for about 15 minutes so plan ahead for the wait.
Lynne Richardson
2023-05
Excellent Customer Service!!! The Cashier was very very kind, patient and helpful! I wished, I had paid more attention to her name so she can be properly recognized by management. The store was also very clean and organized!
Mr Chowdhury
2023-05
Worst Riteaid ever very slow service. They always keep short staff. Always closes the drive thru because they don’t want to have proper staffing in place. Yet they make so much money from us.
Tah Za
2022-05
Wasted $9.78Went there to take passport picture, first picture that was taken wasn't accepted by the post office (cause too bright and too close). So when I went back and let the manager know and she put the blame on me by suggesting since I accepted the photos it's my fault. The regular employee was very nice and they agreed to take it again, but once I give that to USPS it was still too bright (said post office lady). So I decided to take the photo taken by post office which is $15 not go back and argue with that horrible manager.My issue is, if you claim to take Passport Photo then at least you should know the requirements put by the government. Why make people go back and forth and waste their time and energy.
Gina Baughman
2021-05
Call me 20 minutes after I picked up my prescription to tell me it was ready after waiting 3 days for their phone call! Employee told me while in the drop off line to please use the pick up window. I was trying to get the prescription filled. I tried to tell the employee this he walked away from the window. Another time my husband went to pick up my medication they gave him a hard time. I had to go with him to pick it up. Funny there wasn't a problem while he stood next to me!
Dayona Daniels
2023-08
Get a different place for your meds!!! They play in your face an the phone number doesnt work . They be in the store an watch it ring!! So disrespectful and unprofessional.
Cleo E
2023-05
Jashalyn, the cashier, was super friendly and sweet! I was having a bit of a rough day… and as simple as it sounds, the interaction with her made my day a little better 💛
Bivakar Chakrabarty
2024-02
Employees are very friendly and helpful
David Harzynski jr
2020-05
So rs f operation are from 9am-9pm. What's the point of opening the store without money the drawers. And then the manager persisted and acted as if it's my fault. Gave me a huge attitude. Extremely unprofessional.
Syda Ahmed
2022-05
DON’T use this pharmacy for your medicine you’ll never have it on time, all the employees are rude specially the one on pharmacy short Asian girl she is very rude all the time, if she don’t like her job she shouldn’t work here. DISRESPECTFUL Behavior
Shandaliea Sanders
2023-05
They won't even pick up the phone I called the pharmacy six times and those six times my calls were ignored
EPL Emon
2023-07
Very bad customer service I have ever experienced!!
Milton Davis
2023-05
Store was not crowded. Good customer service.
Sam Yaman
2023-05
They don’t answer the phone and they close window of driveway. It’s ridiculous.
Nural Islam
2022-05
The pharmacy never answer phone call. And all sarvice areverry bad in this location
Gabrielle Birmingham
2022-05
It was okay , I love the ppl that handles the meds they are so awesome!!
Robert Caggiano
2023-05
Friendly staff, somewhat clean store. But, lots of items still in boxes and not on the shelves.
Zina Croom
2023-05
The customer service is the worst I ever seen it 💯🤔😳
Craig Nagele
2018-05
I went to get my son's script a few days late cuz it's not my rite aid, and someone else signed for it. Now he has none... Sad!
ahmed eman
2020-05
naver got medicine ready on time always something missing or few more minutes it’s sucks.
| Monday | 9 AM-9 PM |
|---|---|
| Tuesday | 9 AM-9 PM |
| Wednesday | 9 AM-9 PM |
| Thursday | 9 AM-9 PM |
| Friday | 9 AM-9 PM |
| Saturday | 9 AM-6 PM |
| Sunday | 9 AM-5 PM |
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