Zen Animals

Tasha Leary

2024-04

I took my mini poodle here on 4/19. This was Nala’s first time ever getting groomed. I was very nervous at first, especially after reading the reviews on here. But someone I knew had referred me, so I definitely took a chance. Nala looked so cute with her haircut + bath! She came out looking like a whole new dog. The staff is friendly & the place was clean. Will definitely be returning.

Dashing Design Diva

2024-05

I was looking for a grooming place for my nine year old Yorkie. I came across Zen Animals and decided to give them a try. I loved that the name was "Zen" and that it is Woman-owned ☺️. Appointment making was easy and they called to confirm. The place is indeed very zen and clean and smelled amazing! They have a no-cage doggy daycare and the pups seemed very happy. When I came to pick up my fur boy he looked so handsome and the young lady at the front desk asked if I wanted to put some smell goods on him and he still smells fabulous hours later. He seemed very relaxed and content on the walk home and he's so calm now that we're home. I even got a little discount for being a first time customer. I'll definitely be going back. Can't wait to try out doggy day care!

Karen Sepulveda

2024-04

DO NOT BRING YOUR PET HERE. I had my dog groomed here and it was a horrible experience. The appointment booking process was awful, a mess! The only way they accepted payment was through zelle…which is sketchy for a brick-and-mortar. And the treatment of animals here is horrendous. Its ironic that its called Zen Animals because there is nothing zen about this place. As soon as you walk in the dogs are going crazy, they don’t want to be there. When I picked up my dog, she had bloodshot eyes from being strangled while grooming. When I sent a picture to the owner and asked what happened, they said it was just a “cherry”. “ dogs get them all the time and they should go away soon” I know what a cherry is. This was not a cherry. The amount of long term damages choking can cause on dogs is very scary and can shorten their life span. These unprofessional people, who service animals, are not even trained to manage the animals they are servicing. Its disgusting to treat animals like this and even worse trying to lie about it and pretend it’s not a big deal. I was soo heartbroken to see my dog when i picked her up. DO NOT TRUST THESE PEOPLE.- just to follow up on this, my dog has had issues with her trachea and issues breathing ever since her visit here. If you value your dogs life do not bring them here!

Prince Bartholomew

2024-01

THE GOOD:Large clean place, no odor, no cagesFast service ~ 3hoursEasy scheduling onlineTHE NOT SO GOOD:Large place with many groomers. It was a little impersonalBecause of this other reviewers suggest inconsistent experience sometimes great, other times not goodMY SUGGESTION TO CUSTOMERS:Know your groomer and have a relationship with them like your barber or hair dresser... Don't just go to anybody and don't forget to tip!MY SUGGESTION TO BUSINESS:See my suggestion to customers above and take a hint!

T. Webb

2023-05

I will never take my dog here again. My double coated Schnauzer was completely shaved down to his skin. The cut was uneven and absolutely horrible. He had been coming to Zen for months before this happened. The justification that I was given from the receptionist was that the I usually bring him on the weekends and today I had go on a weekday. She said that the groomer on the weekend was better with his breed. Regardless of what day I bring him in, I should be able to expect the same level of service. I specifically asked that his eyelashes not be cut and those were also cut off. The groomer said he accidentally cut them off when cutting his face.I will acknowledge that the I spoke to the owner who apologized and tried to resolve it by offering some free services in the future but I am honestly so horrified that I’m afraid to take him there again, even if it’s free.My dog had some matting in his under skirt and that was communicated to me so I agreed to having that cut down. I never agreed to all the his fur being completely removed and cut in uneven patches. When I spoke to the owner she said that the receptionist noted that I requested a blade 7. I don’t even know what the heck a blade 7 is to request that. Am I a barber to ask for blades by name. That makes no sense. The receptionist miscommunicated and this led to my dog looking unrecognizable. More importantly. I am concerned that his coat may never grow back in the same way.I’ve attached photos of grooming that was done on my dog at Zen before. And photos of that happened this time. Never again.

Betty Wilson

2023-11

Today I took my pups to you for grooming and tooth brushing! I am sad to say that I have lost confidence in your careful treatment of my pets! Previously my puppy’s claw was cut till it bled! I let it go and I thought we would utilize your service again.However, today, my puppy’s right ear was bruised awfully and His right eye was sorely irritated almost shut! I’m also sad to say that I trusted your technicians and did not check him over before I left the shop!I truly believe that you are liable for the way you handled the our pet today!

Lame Laundry

2024-03

WARNING do not bring your animal here if you love them. And if you love your sanity, stay away from this place. They are a mafia institution and will extort you of your money. I was given a quote of less than $300 for a hand stripping appointment, and I was extorted for $480 from Gabriella. She is a corrupt lady and her businesses as well. They will be reported to the Better Business Bureau and there is nothing Zen about this Bus they are a corrupt institution and they didn’t even do my dogs ears but got $500 from me. I think they’re running another type of business behind the scenes. They never even asked for the vaccination records, they are not doing things according to help and safety regulations.

Yasmin Paz

2022-05

I specifically requested a trim for Max, and they gave him a full hair cut. They don’t know how to follow directions on what the pet owner wants, I showed a photo of the style I wanted. Not even close! Not to mention, how unprofessional and suspicious I find that they from the start say “we don’t accept credit card” but when they saw me having trouble with the payment then they were willing to accept it. Nevertheless, the extra $25 charge for few nots, shouldn’t that be included in the price? And you can not argue this with me. I shower Max every week, and I make sure his nots are fully gone. So I doubt he had that many to charge extra. As a grooming business owner you should know the challenges you face with pets, and charging extra for each little thing you find down the road seems very unpleasant to me. Long story short… I paid $175 for a hair cut that could’ve cost me $80 with a local groomer. Max didn’t even smell like anything, no perfume, nor like shampoo.

Fatima James Miller

2023-05

I have a 16 year old Bichon Frise named Foo Foo, an 8 year old Shitzu named Prince and a 4 month old Poochon named Bruno. My boys love Zen Groomers. Foo Foo and Prince have been going to Zen for more than a year. And my 4 month old, Bruno just had his first grooming session yesterday. Zen Groomers are totally worth it. I've taken them to several Groomers in the past and each time, they've been either scared to walk in, crying alot, and just trying to find ways to leave. This is the first Groomer my dogs haven't tried to fight to leave. They seem happy when I pick them up and even show love to some of the staff. The receptionist are really kind and take the time to ask specifically what we want and they never disappoint. My boys come out looking and smelling clean, and well groomed. Receptionist also offer to apply free fragrance oil to your dog if you like. I would highly recommend Zen Groomers. I was skeptical at first to try a new Groomer since I value the quality of care my boys receive and want them to receive the BEST. However, after trying them out, my boys first experience was great. I'm happy to bring them back to their new Zen Grooming home and I know my 16 year old can be a hand full lol. So I'm grateful for the work they provide. You can't tell me, my boys aren't cute and well groomed!! 😍P.S. the owner Gabriella is awesome. She's very attentive and responsive to phone calls. If she's unable to answer, I always get a text requesting if I need anything and to check in with my visit.

Pretty Drill

2024-02

Im so sad but relieved to see all of the negative reviews about how badly pets have been treated under this places care. I was bringing my dog here for a while until about 8 months ago when I had the worst experience. My dog is older and deals with intense ear infections which Ive always mentioned in my services here. This one particular session the young ladies in the front NEVER COMMUNICATED that with the groomers in the back and they manhandled my 10 pound shihtzu. They also recorded it to show me when I picked him up which was of him crying and screaming in pain because they were not being sensitive to his left earlobe. They also charged me an additional fee saying he was being difficult. When I asked if anyone ever mentioned anything to the groomers in the back about his ear condition they said the young lady had left for the day and didn’t leave any notes. I payed the bill and left in tears. I actually came here today to rebook and give them another chance since it was the only groomer I had ever taken him to since I adopted him 2019, and they could have just had a bad day, but seeing all the very recent reviews about mistreatment has not only prompted me to go elsewhere but to also speak up about what I experienced. Compassion, patience and kind hands are definitely needed in that place.

Amaya Tee

2023-06

If I could give you 0 starts I would. BEAWARE : may potentially be mistreating animals. I booked a service for my cat to be groomed, he came back to me with a weird substance on his nose they could not explain, PATCHY AND limping on his back right leg. You can literally tell they just held him down shaved a little and then gave up. He’s a long hair breed and looks very patchy now. The owner gives child vibes, and the people she has working in the shop are also disorganized,young, or simply oblivious. The cashier over charged me for the service she claims by accident only for my cat to be returned to me VISBALLY WITHDRAWN AND UNCOMFORTABLE aside from his coat looking a HOT MESS. He’s been groomed here before and I did not have this experience with him. I know my cat. Well enough to know that he was bothered/hurt while there. The owner threatened to not give me a refund if I posted a honest review of what happened. What type of business is this? At first glance I was very happy to start grooming with zen animals, after this experience I WILL NEVER RETURN AND WARN OTHER PETOWNERS. WATCH WATCH WATCH THEM when they service your pet do not leave their side, ENSURE they are not being mistreated with people you thought you could trust. Not to mention, the services anit cheap!

Carmin Sherlock

2023-08

I walked by Zen Animals at midnight and saw a severely distressed dog sitting on a ledge alone by a window. The dog was barking and howling incessantly with its ears back. There were multiple piles of feces and pee on the floor of its enclosure (photos below). I saw one empty water bowl. I was really horrified to see a dog being neglected and put under such stress, and I am writing this review because if this were my dog I would want to know what went on while I was away.The website advertises that “caring pet handlers are on site 24 hours,” but no one was attending to this dog or cleaning up its waste. I would feel extremely uncomfortable sending my dog here for overnight boarding.

Nyasha Salmon

2022-05

This is the most unprofessional, inconsiderate, rude animal service business in Brooklyn. My sister took her dog there today to get groomed and specifically stated how she wanted her dog to be groomed. She stated that she wanted a little bit of hair clip from the top in a teddy bear cut and for his body to be cut down But not low (she even picked the fur length). Unfortunately, my sister’s dog is a rescue dog so he was a bit matted however upon discovering that he would need to be shaved lower than her original request no one from the establishment contacted her to let her know that he would be shaved bald. Not only did they groom her dog poorly but they claimed he had an ingrown nail that they removed which resulted in a lot of bleeding. This is completely untrue as my sister’s dog was recently seen at the vet and all his nails were fine. I believe they cut his nail too deep which caused severe bleeding as they was rushing and not paying attention to what they were doing. My sister and her son left the establishment crying. The owner and manager refused to apologize or compensate my sister for this huge inconvenience and the trauma her dog had to face. PLEASE I REPEAT IF YOU LOVE YOUR PET PLEASE DO NOT BRING YOUR PET HERE!!!!!! Horrible Service. See photos below. Future customers beware!!Update- regardless of the response received from the owner the experience was terrible. Similar to all the other negative experiences received by other customers. If these groomers have over 25 years of experience why are there so many instances (future customers please look at the negative reviews) in which they have injured people dogs like they did my sister’s dog. Terrible experience. Do not bring your dog here these groomers are not experienced and the owner covers for them when mistakes are made!! Unacceptable.

Paige Wood

2021-05

Archie had an amazing grooming experience yesterday for his very first haircut! They took their time and gave him a lot of breaks to play with the other dogs so it was a fun time for him! He is 5 months old and behaved very well they said! Would highly recommend Zen Animals for anyone looking for top quality service. 🌿🐾

Amanda Rivera

2021-05

We went for the first time on 11/2 and had such a great experience. The owner, Gabby, is very friendly and really values her salon/customers. She made scheduling an appointment really easy and answered all my questions. The gentleman who groomed Luna did a great job, despite how difficult she can be. I will continue to bring my fur baby back, thanks again!

Savannah Greene

2021-05

I bring both of my dogs here for grooming and they always do an excellent job. I really appreciate that they take around 4-6 hours for each pup; giving them little breaks between to avoid stress. Highly recommended!*My only comment is I wish they replied to calls.Here is a before and after of my dog bobby who was absolutely filthy from rolling in the dirt with his overgrown hair.

Sheila Haya

2024-02

I have tried about 5 different groomers in my area and none were able to accomplish what Zen animals was able to do.I have a full size bernedoodle (about 75 lbs) and he is squirmy. I am so so happy with the results and I can't wait to come back!Zen animals has gained a regular with me!SH - Bushwick

Chantel Kemp

2023-05

Love this place!!! They have holistic and clean products and my puppy Paige always looks very happy after her cleaning appointments!

Jessie McNeese

2021-05

We have been bringing our greyhound here for years even before it was Zen Animals for boarding and grooming and we LOVE IT! The service is always incredibly friendly and our dog loves staying there when we're out of town. Gabriella is very responsive and helpful with any questions we've had. Though our dog doesn't have much to groom due to her short slick hair, every time we bring our dog home she smells FANTASTIC! As a bonus she's usually exhausted from playing with other friendly dogs and sleeps for a solid day. We love Zen Animals and recommend it to anyone in the Bed Stuy neighborhood!

Ana Hernandez

2023-12

Love the way they always groom my baby Nina, they leave her cute and smelling good.

Katelyn Lemay

2021-05

We rescued a golden retriever who came to us pretty severely matted and soiled. Zen Animals took great care of her, cleaning her up beautifully and removing all of the matted fur. When we picked her up she was so happy and not at all stressed— you can tell they really listen to what the dog needs. We will definitely be back for grooming and bath services and plan to try them out for daycare in the future as well. (Also I know our pup is very skinny in this pic. She came to us 2 days ago and we’re working to get her to a healthy weight!)

Kathy M

2024-04

They take 5 hours to groom ! And don’t inform you of delays.

T Mya

2022-05

Groomer Jonathan came to our home and took very good care of our Rottie, Cairo. Groomer Jonathan explained Everything that would take place during Cairo's grooming session, in order to that we would be pleased with the outcome. After Cairo's grooming session, he looked and smelled AMAZING!! I would definitely obtain Jonathan's services in the future. I highly recommend him. Thank you Jonathan and thank you to Zen' Holistic Grooming Services;)

Nathan Bassett

2022-05

Zen Animal Pet Spa has got to be the best animal grooming services in Brooklyn. I’ve taken my dog Brody there for the past year and each and every single time he comes home HAPPY, Healthy, looking and smelling his complete BEST. The owner Gabriella is there sweetest. She is always willing work with me in any way from advise about what’s best for Brody down to throwing in surprise discounts just to show her appreciation for her customers. This is truly a 5 star establishment.

Cris Q

2023-10

My experience here was bad my dog came out awful. Teeth looked great but he only had 6 anyways. But his hair cut was awful! His nails were still not fully cut it was still long had to do it myself. His paws was still matted after paying that much money... definitely not worth it.

RM77

2019-05

I dropped my dog off here for grooming and when I picked her up she could not open her left eye. The receptionist agreed not to charge me for the service as they injured our dog. Still unable to open her eye a day later, I took her to the vet who diagnosed here with a “severe” corneal ulcer requiring 4 medications, a week in a cone, three vet visits, and 3 and 1/2 weeks for her to heal. The vet confirmed with us that her eye had been scratched with a sharp object, possibly scissors.The shop owner agreed to pay the vet fee but only if we paid the $90 grooming fee accusing me of leaving the his business and “refusing to pay” despite being informed of his staff waiving the fee. It took weeks of conversations to get him to pay for the damage done to our dog. When he did agree to waive the grooming fee, it was on the condition that we would not be welcome back to his business.

Hannah Brener

2023-05

If I could give this place 0 starts I would. I have a Lagotto Romangolo NOT a doodle and despite me showing the person exactly how much to cut off they chopped all of his curls off. ALL of them and cut the hair on his face WHICH YOU SHOULD NEVER DO for a lagotto. The grooming is also unbelievably uneven and I can not believe that I spent $120 to make my dog look like this

Cleopatra Davis

2024-03

FeFe always looks and smells wonderful and the staff has always been lovely to us! I would recommend Zen Animals for that personable touch.

Tina Bilankov

2021-05

I’m finally happy with Tilly‘s haircut! Also, her hair is so silky and she smells incredible! Last but not the least, I can tell that she had a great time there!

Eva Hulsizer

2020-05

Such a special place, a blessed place. The owner Gabrielle is the purest of virtue, and kindness, a beautiful soul/person. You can know and trust your little fur children will be treated with love and kindness. My boy raffy loves his harness, and I love both the harness and the leash both purchased at dog wash n go- as a note he’s hard to shop for being a large 100 lb rednose pit. FINALLY we found the perfect harness bought at the best go to dog care pet supply shop in the Brooklyn!