Brooklyn Paw House

sherice duprey

2024-04

Ive been taking my dog here for years, since before they moved to their other location and recommended them to multiple people I know. Unfortunately I was extremely late on my 4:30 appointment today and tried to ask if I could bring my dog in for a later time or reschedule at about 4:56. They were just very nonchalant and unsympathetic because I wasn’t able to call 24 hours before my appointment. I’m personally disappointed because I’ve had many fine grooming with them and I never asked for my money back, just for my $49.00 to please be applied to another appointment. The owner informed me that my deposit would be given to the groomer to compensate for their time (time they didn’t spend grooming my dog). After supporting them for years and through covid, I would expect more empathy.

Latifa Sandvig

2023-10

After having terrible experiences at other groomers, we are happy to say we have found our furever groomer Jenny! Our girl has never looked better. Jenny was super sweet and listened to all of our preferences not missing one! There is not a hair out of place, just a flawless job I must say. We picked up our baby in less than an hour and a half, no cages here so your fur baby goes from one station to the next! Chloe did not want to leave after her hair cut and was so excited to see the dogs upstairs who were there for day care! If you are looking for a perfect job, this is your place.

Celeste

2023-05

Excellent grooming services! We just moved to the neighborhood and needed to find a new groomer after our long time groomer passed away. We are so happy we found BK Paw House. Not only was the groomer kind and compassionate but they groom only one dog at a time so your pup gets undivided attention. My pup came home looking beautiful and smelling fresh with adorable bows in her hair. The cut was exactly what I asked for! She got the deluxe groom and her nails and ears were impeccably trimmed and cleaned. I am so happy with the service we received and will be making this our new groomer. Thank you Brooklyn Paw House!

Wendy-Ann Olivier

2023-10

My dog Lily gets her grooming at Brooklyn Paw House. All of their groomers are excellent and Lily never fusses to go with them. I highly recommend.

Jennifer Burgos

2023-05

Jaxton was extremely matted, he gets temperamental when getting groomed as well and after many failed appointments at other places who refused to take him. 🙄 We were finally able to get groomed with Brooklyn Paw house. I'm so pleased that they have weekend openings as I work during the week. The staff was very pleasant. They evened called to let me know that he needed more time. I was nervous they were calling to pick him up, because he couldn't finished. They were done the time they said, he looks like himself again!. So pleased they took their time with him. Even with his snippy self. His groomer who I didn't get her name. But your a blessing!. Thank you!! We will be back!

Natasha Bradley

2022-05

I love Brooklyn Paw House and so does my pup. I live in the area so it’s nice to have a place that I can go to for everything with my busy schedule. I’ve used their grooming, daycare and boarding services. My puppy is only 6/7 months and never wants to leave when he comes here lol. He even starts to pick up the pace when we’re walking over once he recognizes that we’re going there! Staff is amazing too. It’s great to know that my pup is always in good hands.

Rosa Carmichael

2023-05

Took my dog ziggy here for the first time, they blew away my expectations with his hair cut! I ask for a bit of a particular hair style for him since he is a chinese crested powderpuff, but they really nailed the look exactly how I wanted it. I used take ziggy to groomers in manhattan which are very good but nearly double the cost and I live really close to Brooklyn Paw House, so I will only be coming here from now on! Plus front desk staff were lovely, just a great experience :)

Karen Leu

2023-07

I had a little bit of trouble finding the entrance as I didn't see a sign but luckily the lady flagged me down. I asked for a lion cut with full mane and to leave the tail for our long haired cat. I don't love having her shaved down but the vet recommends it. The groomer did an excellent job and she came out perfectly smooth! The first groomer we took her to did a patchy job and left streaks and I thought that was just how cat grooms go... Not so at Brooklyn Paw House! Very happy with the professional groom and good price.

Julie Snyder

2019-05

Such a great addition to the neighborhood! I like their space, so open and welcoming. Nicely decorated and they carry a good range of products in their pet boutique, including dog and cat food, toys, leashes, cbd for pets, treats, vitamins...they even have hand made pet clothes! Self serve wash station is awesome. Their groomers are magicians who transform mops into cute lil doggos. Seriously. Go check it out. Bring your pooch. They have treats. 🐶🐕🐩. They even have treats for humans. ☕

gerri

2023-05

I bring my dog here for regular grooming and leave him at daycare as needed. He has always been well cared for. Jennie does a consistently good job (he’s a poodle mix); outcome is always exactly what I requested and no nicks/cuts. I can also rely on my dog being ready for pick up on time. It’s a bonus that the owners are a local family that have been a part of the community since before their store opened. 10/10 recommend!!!

olivia.

2024-04

Wish I could give 0 stars really, dog started coming home with small cuts at first until one time he came home and his foot was bleeding non stop. The groomer never once let us know if he was nicked during his appointment and when we called to say what happened all she did was give us a number for a vet.

Sergio Mendez

2023-11

Paw house has always been a place that I feel can be described in two words “trust” and “care”. My experience boarding my Bernie was very good and my pup came back happy and content. My cat Bussie goes for nail trimmings and I have witnessed how they deal with my scamp of a cat. Great staff. Attentive to animal and pet parents.

Mo Bets

2023-05

I tried 2-3 places in Brooklyn, I refuse to bring my dog to other place but Brooklyn Paw house. Great staff, owners are understanding and caring. My dog loves is here, they do not take any dogs they first go though an evaluation which I appreciate because not all dogs are friendly with others! Def will be back!

Ray Michaud

2021-05

This is hands down the best place to bring your pets to get taken care of. They staff is so amazing and helpful. They went above and beyond providing me with professional advice on what I should do for my puppy's first grooming. Never tried to over sell me on anything, just what they felt was the best route to start introducing my pups to getting groomed They cared so much about making it an enjoyable experience for my pups it blew my mind. One of the owner stayed in touch with me and helped me get a sooner appointment that was more accommodating to my scheduled and situation. My puppy's look amazing they did an outstanding job.If this is your first time being a animal owner. Their website is so detailed with step by step instructions on how to register and create a new account and upload all of the necessary documents. My puppy's have found a great home for their grooming and caring. Also, Brooklyn Paw House offers so many more services than just grooming. Go stop by and introduce yourself to the lovely staff and after a few minutes you will fall in love and know that you have found a great place to bring your animal companion's. A+++

meagan simms

2022-05

This was our second time visiting. I am always hesitant to have my baby groomed outside of his vet because of his heart failure and temperament when it comes to his paws, but what an amazing experience he had again! He didn't even want to leave! I'm so thankful and pleased!

Reginia Mayers

2023-10

The groomer exceeded all my expectations. They were professional, attentive and gentle with my furry friend. My Daisy looks and feels fantastic after a grooming session. I highly recommend it! 🐾 🚿 ✂️

Roman Stolper

2021-05

Fantastic grooming experience! My dog is anxious around strangers but they knew how to handle him. When I came to pick him up, he looked like a movie star, and smelled like heaven. They even gave him a little scarf (which he now loves to play tug with). Can't wait to go back.

Harsha Kumar

2024-04

Keep in mind they told me I need to pay extra next time if I'm late to pick up my dog. I'll be looking for another place for grooming.

Stéphanie Thomson

2020-05

Our nervous little rescue dog Rosie hates going to the groomers, but the people at Brooklyn Paw House take such good care of her that we know she is in great hands. They also run low-cost vaccine clinics every month or so, which is great for the local community. The only one-star reviews on here are fake (notice how the reviewers don’t have photos and have only ever given one review each?) so you can ignore them. Five-star service, five-star staff. We love the Brooklyn Paw House and we’re so glad they’re in the neighborhood.

Fivel Rothberg [he, him]

2020-05

Lovely owners Kena and Ash make this place special. I've been using their dog walking service, Ditmas Paws, for a while and got to know and trust them then. They work incredibly hard and are just solid, creative, kind humans. Wish there were many more people like them in the world.

Lea Swift-Edmond

2023-11

Very unprofessional. I showed up for my grooming appointment and the store was just closed and no one ever reached out to me or responded to my calls or texts. They even confirmed with me the day before and I am still charged for the downpayment. I have been trying to get in contact with them for about a week now and still no response from the owner about resolving the matter.

Melanie Borrero

2023-05

I don’t typically leave negative reviews especially for small, locally owned businesses but my experience with Brooklyn Paw House was really really poor.I was excited to bring in my puppy for her first ever grooming appointment and found the process of booking quite difficult. I had to call in a handful of times to complete the online registration and finish booking the appointment.My puppy has a mixed coat with long hair on top, short hair on the lower half of her body and feathering along her legs and tail. I booked a puppy groom & nail trim service that should have totaled $91 ($76 + $15).When we arrived the place was quite dirty and chaotic. The floors were visibly dirty, the phone was ringing off the hook, the front desk area was difficult to get to behind large empty shelves, the attendant did not greet us properly or seem to know what they were doing at all and it was extremely difficult to hear as there were several loose dogs barking incredibly loudly behind the desk making it impossible to carry on a conversation. I had to raise my voice and scream to be heard and check in for my appointment. The process was so jarring and poorly managed that I felt uncertain about leaving my puppy in their care. I was also confused as to why the other dogs were not properly enclosed in a separate area as this created lots of unnecessary confusion and chaos for both me and my puppy.When I arrived to pick up my puppy I noticed her top long hair was still pretty long. It looked like it had barely touched so I and asked if it could be cut shorter with clippers and they told me no because it would look patchy. Additionally they told me they needed to up-charge me for a full groom ($99) for some reason that wasn’t explained clearly. Wasn’t this something they should have told me and got approval for when I checked in? I know $8 is not a huge difference but this combined with the chaos from before and barely there haircut made it seem not worth it. Especially as a first time customer.I came home and immediately used clippers with a large long guard to finish the haircut myself and it ended up looking great (not at all patchy) so I feel pretty ripped off.Safe to say that we won’t be returning. I feel like I paid $100 for them to trim her nails and tail. The environment was chaotic, loud and uncomfortable. Luckily my puppy has a pretty good temperament but if she had been nervous or hesitant at all I don’t think this experience would set a good precedent for grooming appointments moving forward. I would not recommend using this place if you have a very reactive or sensitive dog.We’ll be finding a different groomer for her grooming needs moving forward.

Rolando Socop

2022-05

I refuse to take my puppy to any other location Brooklyn Paw house is amazing. The first time I walked in the door to multiple visits I have no been disappointed with service. Ash cares for pups and treats them with love and his wife is caring and listens to what you have to say and gives great advice. I will forever be part of this establishment. Keep up good work!!!

Ben Lasser

2023-05

This place is a community resource. Family run, and they treat your pets like family. Our pup is a regular in their daycare, boarding, and grooming, and I know I can trust them to care for her in whatever capacity I need. They have been a lifesaver on more than one occasion. Truly recommend then in every way.

Nicole Cruz

2023-11

Such kind people who treat dogs with love and care. I’m so glad I can bring my dog here and I really like this new location.

CindyAnn Nolan

2023-09

Have taken my dog there for three years since she was s a puppy. Very caring and friendly staff...they take good care of her when we board her. Highly recommend.

Susanna Combusti

2022-05

I live in the area and I've read wonderful reviews about this place, so I booked an appointment for my dog (basic bath + trimming). They have a pretty busy schedule so you might need to book a lot of weeks ahead but usually that's a good sign.Overall, my dog was treated very well: the person in charge of him was friendly, professional and did a thorough job.My personal experience, however, was not so great: I had to wait more than 40 minutes past the pick-up appointment time. No one called me to tell me that they were running late, neither they offered any kind of compensation.They have a strict policy in case a client runs late (and I agree with that) but apparently it doesn't apply to them as well.

Mariah Rollins

2021-05

I took my recently adopted dog Benny for his first groom there and they did amazing! The facility was clean, all of the employees were professional and friendly, and my dog looks and smells AMAZING. He came out in a bow like a present and it was the sweetest ever. I occasionally give him baths at home but they got him so soft and smelling so great without any anxiety. I can't wait to go back and I recommend highly!

Samer Atweh

2022-05

Great people and staff.. The owners r amazing. They truly care about the animals. The facility is spotless and clean. The staff is great. They did a great job on grooming our beloved Scottish fold. I travel over an hour away from Staten Island and wouldn’t go any other place.

Christine P.

2020-05

I like this place! So efficient, great customer service and amazing staff. They treat the dogs so wonderfully. Each dog has individual grooming appointments. Jennie did an amazing job grooming my toy poodle. He looks great! This is the first place that actually knew how to cater to his curly versatile hair. However, they can be a little more careful and gentle because I do notice some cuts on my dog but I know my dog is a bit difficult and doesn’t sit still and will bite strangers. I will continue to take my dog here and will recommend this place.