Tim Hortons

Jim Thehat

2023-12

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J l

2024-04

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Kaushalya Lakshmanan

2024-03

Tim Hortons is one of my favorite places to go for coffee. But during this visit the decaf coffee was cold and not fresh at all. It tasted like it was sitting in the pot for a while. So not very happy about this visit. The place looked very modern and clean. Hence the 4 stars.

Joe Dries

2024-03

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Duane Engle

2024-02

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Joshua Laraby

2023-07

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A10ION-LLC Brady

2023-06

3.8⭐'s-Good ☕ coffee. Better than other TH's around. Fast, and polite. They don't just do their job; they give you A service you rarely get today. Leaving you with a good experience.Kid-friendliness: Donuts and donut holes that any child is going to enjoy, and ask for more.

Paul maksimchuk

2024-04

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Elizabeth Edgar

2023-05

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Melinda Neal

2020-05

I love this place best coffee in the world right here at tim Horton's. Although time to time u get people that mess your order up but all in all best place to get coffee 🍩 s and food

Dave Lindberg

2023-11

Day 4: Servers are passing off dark roast plus top off with regular coffee as dark roast! GOOD BY TIM HORTONS! I tried, I really did.Day 3:Waited 10 mins for a large cup of dark roast coffee.Day 2:Tim Hortons, if you advertise dark roast (the best tasting of all of your coffees) then you should always have it. It doesn't cost much to have extra dark roast ground coffee on hand. Are you still a "coffee shop"? I'm not going back!Day 1:15 min wait to get Dark Roast coffee. Another location that has too long of a wait for Dark Roast! I got to the window, I paid for a large regular coffee, as dark roast would take too long, they had a medium. I said I ordered a large, I got a 'look' from the server, she said 'wait one minute', no thank you for your patience. Then finally got a cup of coffee. Elasped time: 15 minutes. I guess I should have asked for dark as it would have been done by the time I paid.

Christopher Shabazz, Sr.

2023-06

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Nina Kelly

2023-05

I got some drinks and some of them were messed up. I called and I was unable to go back because I couldn't leave work, the district manager was there she remade all my drinks and brought them to me! What wonderful service, she went way out of her way!!!!!!!!!! Side note, I have been going to this particular Tim Hortons on and off for the better part of a year, that was the first time my drinks ever got messed up, and the fact that she did that was just amazing and so sweet.

Jessica Pugh

2023-05

I never do reviews on places But this was ridiculous and unacceptable and could have been avoided. The drive thru employee handed me my ice cap knowing there was a crack on the side. I thought she was being nice giving extra napkins after she wipes the cup but as soon as I grabbed the cup from the other side the napkins she had in place fell and the coffee just started leaking out of there all over my pants. They did not offer to reimburse me my money for knowingly giving me a cup that was broken. No apology just saying hope you have a good day! They seemed to care more about just getting people out of the line then the actual customer and fixing a problem before hand and not wait for the customer to notice it. I will not go through this location again.

Ron Just Digging Life

2023-12

Drive thru cold coffee. Wife likes them. Fast and easy.

Megan M

2023-10

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Nate Sharp

2022-05

Every time I go they try to not give the chips for a meal. Often times they "forget" what I ordered. They are consistently out of donuts. When ordering a certain kind of donut I have found the associates making fun of the way people talk in the drive through across the entire staff. Incredibly uprofessional unlike the one that is just up the road in Spencerport. New management is needed here.

Brody Mulligan

2023-08

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Anthony Green

2023-05

Actually ended up walking out without ordering anything. I don't know if its true of other locations, but this Tim Horton's doesn't offer sugar-free syrups for their coffee. I have been to plenty of coffee shops in my day, but all of them have had sugar-free vanilla at the least. Considering medical conditions like diabetes and othere, I find this to be a poor business decision to not offer alternatives. Because of this, I probably won't visit another Tim Horton's in the future.

Dan The Driver

2022-05

Tried to order online and the website kept hanging up, it wouldn't accept my card, it took forever to send the verification email....etc. I am from out of town and there are no Tim Hortons anywhere near me so why do I even need an account to place an order? I gave up after 20 min. So I guess my first (non) visit to a Tim Hortons is also my LAST. Never again!!!! I equate a poorly designed website as being on par with poor food, at outrageous prices I might add. Just not worth the aggravation!!!

Caryn A

2020-05

I have had mixed experiences with this location. The coffee is always good, so that's a good thing. There are times when I stop at 3 on a Tuesday with 2 people in the drive through line and it takes 6 to 7 minutes to get a cup of coffee.

Peggy Baird

2020-05

It was 8 o'clock this morning (Mother's Day). The young lady that waited on me, already wasn't in good mood, no smiles not the least bit friendly. I ordered a dozen donuts, all the same kind, not too complicated. Then I ordered a box of 6 muffins and 4 of the same donuts. I knew what I wanted so my order was not difficult. The box would not close properly and she mentioned it was because of the muffins. I was traveling alone with them and asked if she could maybe tape them. She did but I am sure she commented on it in the kitchen. She is going to have a long busy day. I hope she finds her smile. This last problem is on you Tim Hortons. You can't make boxes so that they close with muffins in them?

Adam Antine

2021-05

Clean, modern, spacious and kind service on my visit.

Santino Morales

2022-05

Brockport Tim Hortons custom service is sub par at best. Our order was incorrect. We offered to wait or come inside to fix the order and instead were treated very rudly by a young lady at the window. We apologized for the inconvenience and the Tim Hortons employee responded "im not sorry" I think I will take my coffee needs to Duncan Donuts or anywhere else in the fact.

Christine Wagner

2023-05

Didn't have much of anything and was so rude when our van broke down and said they can't hand out warm water for the van. We won't go there every again.

Purple Azalea

2021-05

Businesses has become slower for some reason... We had a great place in line this morning, only 5 cars in front of us and it took FOREVER!... WHY???last week for at least a day if not 2, their communication was down for ordering... We didn't know what was taking so very long that day,(15 min.+), until an employee came outside on break and told a bunch of us that the intercom system was down.... No signs, no other way of knowing this. ... Guess we'll have to go elsewhere for a time.....

Spencer Grande

2022-05

Usually everything is really good, but the past like 8 times I've gone in, I've gotten coffee and it's had so many coffee grounds in it I could hardly tell what was mocha and what was grounds. Severely disappointed, and I'm probably going to avoid coming to this one from now on. I feel like I wasted my money here.

Mark Vosburgh

2019-05

Love the coffee. Most have large number of employees at any given time but are excessively slow at taking walk-in orders and are even slower at filling them. 20 minutes to get a breakfast sandwich and a cup of coffee is too long at a "fast food" restaurant.

Bob H

2017-05

I visited this Tim Hortons around 9 AM on a Saturday. The drive through was very busy but it was not too bad inside of the restaurant. The staff was well trained attentive and friendly. I had a good experience and would return.

D Cook

2022-05

Let's start with the line every single time I drive through. Moves slow, and once you get your order, it's under cooked, incorrect and made poorly.Just one example, panini was not crispy and no lines. Not sure they even used the press.Ordered a pumpkin spice iced latte.Received Caramel and was mostly Syrup. Couldn't even drink it.The worst thing is when they put multiple doughnuts in a bag on top of each other so they all stick together.I've had enough with the lack of care with the orders.Management needs to monitor their workers and address these problems or I will not be giving them my hard earned money.I have already told everyone that I knew these issues so I'm sure I'm not the only one complaining about this.Come on Brockport!