CVS

Eileen Updyke

2023-11

Abysmal. Wasted nearly 1/2 hour scheduling 2 people for flu & COVID vaccines. We arrived to be told that the pharmacy was closed due to staffing. Snotty attitude - supposedly communicated via text message. NOT.Arrived today to pick up a prescription - closed again.This appears to be specific to Robinson St. I rescheduled for the vaccines the same day on Front St and they were great. Friendly and helpful.I will NOT be dealing with Robinson St going forward

Mister Stax

2022-05

NOT RECOMMEND: My doctor filled two prescriptions and when I called to check because only one was processing they were very unhelpful said the one was too soon and when I said they were last filled together she said “maybe your doctor called it into another pharmacy” and I said I only use this CVS they just didnt care. Their system makes routine errors and they are unwilling to help! Been using CVS for two years and when there system screes up they wont help gonna be switching pharmacys for sure

Michelle Jackson

2024-01

Shelves are so Dusty. There should always be a person at the register when the self check out is closedStacy the Manager is very Rude, needs to work on her Customer Service Skills.

Lashawnda Bell

2023-10

The pharmacist that works at the Robinson location used to work at the cvs on state street. Her disgusting attitude did not change! Otherwise I don't have any issues, everyone else is pleasant.

the Gaming Whale

2023-05

Showed up to the store and they were closing 15 mins early and the managers became extremely rude claiming “we don’t have any customers” as 3 cars try to come here around the same time. Was my daily store for prescriptions or anything over the counter but not after this experience. only because they just wanted to go home early.

Thomas Finney

2023-05

This is, without a doubt, the WORST pharmacy that I have ever dealt with!!! Don't bother calling the pharmacy because they NEVER PICK UP THE PHONE!!! I've run out of one of my meds and have been desperately trying to reach them since they opened. No one will pick up the call! And I have waited on the line for 30 minutes each time! The last call they just hung up on me because it was the start of their lunch time! I will be taking my business elsewhere, not that it matters to them! Terrible Terrible service! If I knew what government agency to complain to about this, I would!!

Dana Sharpe

2022-05

Pharmacy cashier lied about something I know to be a fact. Then some fat ginger kid threatened me claiming he was the girls boyfriend. Then he laughed at me when I explained to the girl I was on Social Security. Way wrong answer to a proud retired Cheif Petty Officer. Literally not the first time this stores employees have lied to me. The other tech told me because I called the girl out on her lies that I wasn't welcome at this pharmacy any longer. I have been using CVS for 15 years and I am done. Pro tip, CVS don't make up lies because you don't know the answer and especially don't lie if you are not sure the customer knows you are lying.

Sarah Anthony

2023-05

Staff is typically friendly. Be prepared for them to ask you to use self check out tho instead of doing their job as a cashier. Pharmacy has always been great for my use.

Brandi Weiss

2022-05

My cat has been taking medicine for her seizures and we ran out of refills, so CVS told us they had to contact the vet and have them OK us getting more refills, and to wait until Thursday for them to be ready. We waited until Monday and got no calls or info on the medication, and when we called the vet, they said nothing was ever said to them. So we were watching our cat twitch and have episodes while cvs didn’t even communicate to the vet that we needed more medicine. We can not postpone our cats issues just because CVS is unreliable.

Dernip Drixon

2022-05

Every single time I go to THIS cvs pharmacy, for a very basic pharmaceutical supply, they tell me they're out of stock before I can even finish asking them. No problems anywhere else, but this one happens to be closest to my house. So, I keep trying and hoping to get lucky enough to not have to walk so far. It's got to be at least 15 times I've tried by now. Whomever stocks that pharmacy needs to step it up or be replaced.

Alli Nowacki

2021-05

I never leave reviews, unless they’re glowing positive ones because I want to help the business obtain more customers when I’ve received remarkable service, but I am so incredibly upset over the poor treatment I received at CVS on Robinson Street after — having them be my family’s and my own preferred pharmacy for my entire life. After I finish writing this review, I’m finding out how to have my prescriptions transferred and never going back.I have gone into the Robinson Street CVS countless times throughout my life, and RARELY have gone to others as this is where my prescriptions are, and I just like going to the same place. Tonight, I needed to go run out and get some nail care items I forgot earlier when shopping for my roommate and I’s well needed “self-care” night; after weeks of working long hours and six days a week taking a toll on our bodies. I spent $100+ dollars today getting everything we needed, but forget to get some nail polish and oils. Imagine my surprise when I’m calmly looking at different nail products in the back of the store and an employee comes over to ask me if I’m finding everything okay, and when I replied that I was just deciding, made sure to inform me not to open up and use any of the products. I assure her that I would not do that, at which point she tells me that “Well my employee saw you opening them up and painting them on.” ..... I was honestly stunned. I had no idea what to even reply to this ridiculous accusation because I had been looking at CLEAR COATS (which is right next to color polishes) this entire time, and very clearly have unpainted nails! Everything in my hands was still in its plastic packaging, there weren’t even colors that I COULD have painted on my nails, and even if I had, she could see clearly my nails were bare. I told her “Yeah, no. I would never do that.” and then she found an empty package in the section (which was a mess, and clearly not been cleaned or organized in a long time) and asked me if it was mine. Again, I was pretty shocked, because I had already told her twice I was just looking at nail products, so her question seemed pretty stupid based on my previous responses, but at this point I wanted to just get what I wanted and to leave as nowhere else was open past seven on a Sunday night, so I just told her no. I got the bare essentials I needed, leaving behind $30+ products I was considering buying as well (when I moved I lost all my beauty products, hence needed to re-purchase everything).I really regret not making a bigger deal about this. I have been shopping in this CVS regularly for over 20 years without any issues. The only difference is I’m usually quite dressed up, and as I was just running a quick errand out tonight I was in leggings, a rocker tee, and a backwards Lebanese pride baseball cap. I was definitely looking more run down that usual, but do I really need to be dressed in business casual to not be accused of stealing THREE times?!This was supposed to be a well-needed relaxing night for me, and instead I’m sitting here furious at the disrespect I was show and the fact that I am no so angry I have to go through the annoying process of notifying all my doctors of a change of pharmacy and changing the routine I’ve had every time I needed my medicine for over twenty years.Shame on you.

Juti Saw

2017-05

Have had numerous problems filling prescriptions with this pharmacy and Disappointing lack of customer service from the pharmacist staff. Recently I was told they couldn't order a prescription I've been filling at the store for years, and I asked if another CVS might have it available. I was told after they checked their computer that, no, it was not available. I called two other CVS pharmacies after returning home and talked with Front St. Location who told me they would order it and it would be available for me to pick up from Front St. the following day. The Robinson St. Pharmacy needs to reassess their attention to detail and overall customer service. Turnover rate of staff here is disappointing.

Adam Miller

2022-05

Shameful service. I had a covid test here and never received the results. They gladly took the money but then acted like they had no power or responsibility to provide the service. Their refusal to make good on their responsibilities ruined an international trip, cost me 2 days of my time and hundreds of dollars.

Raymond Osterhout

2020-05

My wife and I are in our 80's and diabetics. We have not left our home since the covid-19 instruction to stay home. CVS will not give us our prescriptions until we go to the store with the Medicare card in person. They have the card in their records for our other prescriptions that they have filed. The one place that should have our health concerns in mind is asking us to go out in the general public. It has been learned that it was NOT cvs that was telling my wife about the card, it was RIte-Aid. Sorry CVS.

Phil “Felix”

2022-05

Absolutely the worst turnaround ever … if I relied on them, I’d be dead … do not do business here! Waited 5 days for COVID test and no results yet … guessing they LOST the samples or perhaps the never intended to really offer the service… just grab the money and run!! DO NOT GO HERE …

Patricia Donahue

2019-05

They price their sales two hours early on Saturday nights then expect you to paywrong prices. Both original salesgirl and one closing were SUPER RUDE!!! THE CLOSE That the audacity to tell me she had been a District Manager at Walmart (right she left a $250,000 job to be a $13 an hour closer at CVS) not knowing I had been with Wal-Mart for years. Lol. I called Store Manager Linda Sunday morning, who said her Computer system was done. She stood up for Jenna something saying she was her best customer service person she had! Bahaha. She told me she would call me back. Nothing. On Wednesday, 3 days later, I called and asked for the real DM to call me and now Sat. Night nothing. I have been seeing Rick, the pharmacist at Helen and Main St. for almost 15 years (even switching stores to follow him due to him helping me with my medication yet I am treated like a pos from 3 nasty women that act like they own that cvs. Yet alone a CMS that can't even return his calls in the 24 hours requested? Yes it has been over 24 hours not counting Thanksgiving. I will never step foot in that he'll hole again. Besides being dirt and the people trying to get out early setting sales early to get out early! Best check right prices not have a sick customer running around to show them THEIR MISTAKES. I have over 40 years in retail so didn't need no kids schooling me. Just wanted right prices and to get out of there. They all need to be fired!!!

Susan Johnson

2023-08

Some items were in the OTC catalog and available for purchase, without the OTC label. So you couldn't purchase them through the program

Sarah Kuhl

2013-05

The drive thru pharmacy noticed my dog in the passenger seat and gave her a couple treats. To me, it shows that a business still cares about customer service. Very impressed and kinda touched by the whole thing. I will continue my business with them for a long time!

handsome Johnny

2023-05

Terrible service, if you ever tried to call there and speak to a pharmacist you know what I'm talking about. It's a joke. I can't believe they pay those people to work there. Disgusting laziness...

Faith Hinkey

2023-05

This is the worst pharmacy. I called to find out if they had a medication on hand and was on hold for 45 minutes! I hung up. I hope they go out of business and loose their jobs. Ridiculous!

Jane Weber

2022-05

Waited behind 4 cars for 25 minutes only to find out my 4 prescriptions ordered 5 days ago were not filled! And then, one was out of stock and had to be ordered. Not happy with this CVS anymore!

Lawrence Lally

2023-05

Very dirty store and can never find any help. The sign at the register states, stand here and wait or help yourself to the self serve checkout. That's not how a customer should be treated. A very poor and inexperienced manager must be in charge of this store.

Adam D.

2021-05

Horrible pharmacy. A worker stole my prescription and blamed it on me. They would not refill and I was stuck going 1 month on a half a prescription. No help from manager. Thieves work here. Not a surprise in Binghamton.

Jhomo O'Connor

2017-05

Most of the times..No one greets you and they act like they can't wait till their shift is over

LMS NY

2018-05

Considering the company reduced workforce hours, they do a great job helping customers! Always friendly and smiling! Lines are short compared to walmart and grocery stores!!!

Kimberly Santiago

2016-05

Worst CVS I've been too! They gave me the wrong medicine and told me I needed to get a different perscripion and sent me 10 miles away to a different CVS to pick it up!! I will never come back to this cvs.

Robert Krom

2022-05

Don't waste your time with a Covid test from here they are a joke says 1-2 days its been 4 days and then they call and say it could be longer.... go to a reputable health clinic instead

Joel Nelson

2017-05

They don't always have the information that you've already given them. So that's f wonderful 😒 but! Most of the staff is very helpful. So that actually IS wonderful.

Mike K

2023-05

Lazy shitz can't answer the phone, never have prescriptions ready always have to wait.

David Leathers

2018-05

I've never had a problem here. It's a good CVS.