TOPS Friendly Markets

Noel Morningstar

2024-03

I hate to say that I'm am very frequently let down by Tops' produce section, but I am.I just bought a nice quantity of Brussels sprouts from the East Aurora location because they were on sale. I guess you get what you pay for.I understand that trimming Brussels sprouts is a part of the preparation process, but as I did so, I ended up having to discard about half of what I bought because they were all blackened inside.It's really disappointing.Their produce department needs to step up their quality control; this isn't the first time I've been let down.

Swiwin Turbines

2024-02

Lipstick on a pig... Multi million dollar upgrade was 10 years overdue. I went shopping with my wife last night. The place looked as though there is a storm coming but there isn't. Shelves not stocked.. We managed to find some weepy spinach at best. Is this the best you can do? Maybe spare the cosmetic $$$ upgrade and invest in good help or treat the people you have better and they will like their job better... How about a cashier open at night? You have plenty of workers standing around on their phones...We haven't been in since this "Grand Reopening" was announced... Huge flash in the pan...

M K

2024-03

Cashier was absolutely miserable checking us out. She was huffing and puffing the whole time, and she broke our produce bag and made me go grab her another one! Sje also threw our bag of ice into our cart. After we cashed out, she threw and slammed her "closed" sign on her register and rushed to break. You need a break after only being open 2 hours? If you're that miserable at your place of employment, find another one.

Jimmy Serret

2023-12

Store 118 Customer Service Employee was not customer friendly at all! This store needs more than just a make over. Maybe you should consider Newly trained employees.

William Pierson

2024-02

Local resident shopper trying to get a few pre-storm rations, including milk for our one year old. The local news stations said Tops would be open til 7. Show up at 6:30 and it’s lights out! We need better options in EA. Cmon Wegmans, let’s go! Thanks for nothing TOPS.

Evan Roden

2017-05

Although it may look nice from the outside and have okay prices, don't be fooled. The store smells like rotten food, and sometimes they forget to check the expiration date on products before sale. I have unknowingly purchased expired milk before. Their produce is low quality, and the produce is often covered in bruises. I gave this a mediocre score because their prices are better than the competition. This store is often understaffed during busy times.

Rachel Holierhoek

2023-08

This would be a much higher review if not for the horrible customer service we received at the deli counter. We stopped at this store after 5 hours on the road to purchase lunch. A deli counter had a wide variety of subs and wtaps, among other things, to offer. We stood at the cash register under an order here sign for a very long time. The entire time, a woman was in the food prep area, wiping down surfaces. She looked at us repeatedly but never said a word. I called to her and asked if we could order wraps there. She came to the cash, got a pen and notepad and started to take our orders. Then she said it would be about 15 minutes. There were no other customers, so we said, "Really?" She responded that it would be at least 15 minutes before the person who could make the wraps would return from their break. What the hell? How rude to let us stand there all that time, take our orders, then tell us we couldn't even think of having any food for at least 20 minutes or more? This was just ignorance on her part. Then, she pointed out ready-made sandwiches in a case across the way. We spent 30 minutes in this store for no damned reason other than staff behind the deli counter was completely untrained in customer service and couldn't be arsed to save someone the bother of standing there for 10 minutes while she "not my jobbed" her way through the day. Other than that, the store was clean, bright, and well stocked, though the prices were pretty high.

Ky

2023-09

The lady working the self checkout was absolutely miserable and rude. She had a short brunette hair cut with blonde highlights and was older. She acted like helping me was the hardest task and just kept gossiping with her other coworkers. Seeming visibly annoyed whenever someone needed help at self-checkout. Do better. I will not be visiting this tops any longer, the teenagers working here treat people with more respect than any adult I’ve come across.

Nancy Foley

2024-02

No employees look or act like they’re glad to be there. Too bad. Sad.

Dawn

2023-05

I have always loved shopping at Tops but the Tops in East Aurora is the nicest one I have been to. It's set up more like Wegmans and I love that my bank and Starbucks are both inside! The store is very clean and always stocked with the freshest fruits and veggies. The only bad thing I can think of is that there's no gas station to redeem my gas points at!

Scott Kornacki

2024-04

I love the cookies 🍪 -P.S Colin not Scott

Josh D

2023-05

Whoever is in charge of purchasing needs to do a better job. They are always out of everything pre, during and post pandemic. The meats are terrible. The selection is limited. The prices are ridiculous even if you’re a member of their special club. I hate going to this store and I will take the extra 15 minutes to go to Wegmans from now on. Not worth the “convenience” of being close to home if they never have what I’m looking for.

Marie Emmanuelle Brown-Cashdollar

2022-05

First as a shopper, I only buy simple things like chips, candy, chapstick, or rolls. And every time I’m happy with my purchases.Second, having worked there, I must say the bad reviews are as expected since customers in this town and surrounding areas (wales, west falls, etc…) thinks everyone needs to treat them like loyalty. If I had to count the number of customers who were just plain nasty over the tiniest thing I would be rich.With that said, there were quite a few awesome customers but those customers did not come in enough to not let my and other employees morale dampen.Bottom line: if you don’t like Tops, stop shopping there especially if you are going to come in and make snarky remarks to the employees how Wegmans is better and they wouldn’t do that or treat you like that. And every place makes mistake so stop BEING NASTY to the employees for those mistakes.

Joseph Lucckino

2023-05

One of the only tops stores that is way, overpriced, and customer service is a joke. They need 10 managers for each department, instead of taking a waste of money and putting it back into their employees.

Nancy Micciche

2023-09

Kyle in the sandwich meat department is an awesome young man and he really knows how to cut sandwich meat the right way thank you so much you made my day

Rusty shackleford

2023-12

Shouldn’t need to sign up for card to get the sale price

svetla Sokolov-Moreland

2022-05

I never bother with reviews because I don't have time, but I have to do this one. With every visit to the store I am horribly disappointed! Never fails! The worst customer service, terrible produce... I can go on and on! I avoid going there but sometimes I am pinched for time and it is so close to my house. I always drive to other stores no matter how far they are! I don't understand how is this Tops store still in business? I wish I don't have to go there ever again!! And it seems that they just don't care!

K Jstone

2023-05

Review for the bakery—ordered a cake for my son’s birthday and asked for a monster theme. They nailed it and made a delicious cake that was so monster-y adorable!

Madelaine Martin

2020-05

This Tops is really well stocked and the staff is so nice. Veggies and fruit are fresh. There is always meat on sale too. I regularly can find deals like pork rib roasts for $5 each! Unbelievable value.

Shannon Meerboth

2022-05

Worst tops ever. Grossly understaffed and the employees will literally stand there at the SLOWEST pace and ring every item out one handed to ensure that you are stuck waiting for a good half hour to 45 minutes just to get cashed out!! Not joking save yourself the frustration and shop at Wegmans y'all.

kristabelle

2020-05

My favorite part of the EA Tops is probably the floral section. They have beautiful flower bouquets here. They also have a small selection of houseplants too. I've gotten a few great plants from here. Really awesome balloons too.This store is small. It gets a little crowded when its busy. That is probably my least favorite thing about this location.

Joseph Butler

2022-05

Like to thank the bakery staff for doing a great job our sons birthday cake!! They had 1 days notice to make a "mario" cake. My son was thrilled an we were too! Great Job!!

Sara Siepierski

2020-05

It's a nice supermarket but on the smaller side. However sometimes I have no choice but to shop after 9 or 10 p.m. and tonight was the first time an employee wouldn't help in checking out process. I asked for help but the employee said they couldnt! I had a lot of items and it took me over half hour with constant errors and waiting. It was an horrible aggravating experience. Any other time I have shopped in the evening the employees actually offered help instead standing there staring at me!!! If this is something new I'll have to shop elsewhere. Or maybe just bad customer service tonight.

Debi Garvey

2018-05

I can never seem to get the brand of kitty litter I prefer. Bulk food runs out of paper labels and twist ties alot. There's Tops brand half 'n half quart size only half the time. I assumed that the Bonus card informs the store as to what we buy, but they always tell us when the next truck will arrive. I live at the opposite end of the village, so it is a long haul to get down there. On the bright side, I am grateful for the organic section.

Tay

2022-05

I never leave reviews. and very rarely bad ones. But I repeatedly encounter horrible customer service, the produce is terrible quality and the prices are higher than most other places. unfortunately this is the only major grocery store in town otherwise, I'd never go.

Amanda Catalano-White

2021-05

Purchased the brand pawscout "smart" pet tag during the month of June 2020. However, due to my particular breed.... I found out at the vet the following day it is not good to put collars on English Bulldogs due to risk of them choking due to their neck size and how bulky they are. Nevertheless, I went to return it the following day with the receipt and was told that because of covid 19 they were not accepting returns. I can understand that.... However due to the length of their "No Return Policy" .... I put it on top of my refrigerator. Tonight (Feb 2020)I was cleaning saw the 35 dollar pet tag and went to return it; however when I got there I was told that they could not accept item because of "how long it was since purchase." I offered to give them my bonus card info so they could retrieve it in their system...offered to give them the card I paid for collar with and tried informing them of my prior attempt to try and return the day after purchase but was not able toom they told me "sorry" . I am upset because I paid for something that wasn't even opened or damaged in anyway still in original packaging.. So now I have a 40 dollar pet collar and they were unable to return even for store credit. Especially during a pandemic when money is tight (mother of 4 kids) and being out of work I would expect they would be understanding but no. They have product replacement/insurance for their merchandise..... Terrible customer experience terrible way to follow up with customers and out them first when they should be grateful I was choosing to spend my money at this particular establishment. I spend minimally 400 a week here. I will now be taking business elsewhere. Hope this helps anyone else who is so find of wegmans but lives in area that only offers Tops. I'll drive the extra 15imutes....

Daniel Schaub

2019-05

Never have a nice selection of salad mixes and when they do they are 2 days from expiring. They were out of fruit roll ups for my kids lunches and never have my simply orange juice with some pulp it's either high or no pulp. They are lucky their the only grocery store in East Aurora otherwise id got Wegmans more often!

Genevieve W

2020-05

Have found many items well past their expiration date.....prepackaged deli meat, yogurt, etc. I even brought this to an employee’s attention. I was concerned someone would not notice and get sick. Employee said he would take care of it. Before I left the store I went back to check and all of the meat was still on the shelf. Organic produce is always moldy, mushy or rotten. NEVER bags in the meat department. I always make sure to take one from produce because they are too lazy to refill the bags in meat department. Prices higher for poor quality and selection. Rude employees in self check out. Unless it’s an ‘emergency’, I try to go to Wegmans on Losson or in WS.

Jon Wysocki

2018-05

Same Tops quality to come to know and expect. Smaller footprint than most Tops stores, but still nice. Though I'm not sure why, I have found the prices on some things higher at this store than the Orchard Park store. Minus one star for that.

American Hillbilly

2019-05

Nice selection. Can find just about anything you want. A little pricey. Comparable to other large chain grocers. If you shop sales and use coupons you can get some good deals. Obviously, not as afordable as the no frills stores where you bag your own groceries. Much more product to choose from though!