Rite Aid

Justin S

2024-01

It’s hard to write this review considering how nice this store is. I used to love coming here.However, my last two experiences were extremely negative. The staff and management is unnecessarily stingy - especially when it comes to (appropriately) using “any product” coupons they don’t personally agree with (even if the register takes it) or for using coupons for items on sale - which is allowed under Rite Aid’s coupon policy.The cashier decided AFTER my card was entered to start a problem and question the validity of the “hang tag” coupons that were for any brand product. She showed no interest in hearing me out. Vilifying customers trying to dispute an honest concern is unacceptable.I imagine this is probably a push from higher up to limit coupon use - even though manufacturer coupons are a form of payment and the store gets reimbursed for them. When I politely brought up these issues to the manager - he said the clearance items are expiring and they will either be sold at that discounted price (with no other coupons) or thrown out. So instead of getting $2 less than the discounted price, Rite Aid would rather get nothing and throw it out? Make it make sense, please.During this discussion with the manager, he arrogantly and apathetically said the East Aurora store does things differently than other local stores and that is why other Rite Aid stores are closing down and they aren’t. While my goal is to never get anyone in trouble, I found the response narrow-minded and unhelpful.Using coupons does not make a store close down. But you know what does? Bad customer service. Therefore I will not be returning. And seeing the other reviews, it looks like I’m not alone.

natalie flanigan

2024-04

Pharmacy is horrible. At noon told twenty minutes for script to be done go to pick up at 2pm, after they are closed for lunch…. Oh sorry, it's not ready that will be another twenty mins. Thanks, I don’t have another twenty minutes. I’m on my lunch break. Yes, I asked if app would be updated when it’s ready. Response sometimes it is! This is what happens when large health insurance companies don’t participate with the local pharmacy!!

Heather Berner

2024-03

Pharmacist is rude. On this particular phone call, doesn't explain anything and apparently can't calculate simple math, I know rite aid the corporation is to blame for this. Employees are over worked they all need a break and some humility.

Kelly Pajak

2023-10

Went to get two scripts today and called three times no answer. Get inside 7 people in front of me. Fine can get busy I get it. The reason I called I wanted to see if they were done. After waiting in line for 18 mins. I went to the cashier and she said the scripts hadn't been filled yet I said that's why I tried to call and an older lady cashier said well I'm here what do you want me to do? I said to answer your phone and say sorry busy please call back. But instead, ignore calls. Unprofessional and rude. staff talking about me while waiting for the script. Instead of reading the complaints and trying to justify your cashier's actions talk to her or fire her. She shouldn't be in customer service. Miserable older women get more staff and fix drive-through. On top of that had to wait 10 mins. Fire her. And they didn't have one of my scripts.

Lisa Darling

2024-02

If I could give this a place a zero star I would I'm a RN that knows the rules on how scripts can be filled, they always have excuses on why they can't fill mine when I need it filled & the negative attitude they give, I have a pharmacist friend that works with another rite aid & she said ea is notorious for that, there are some nice great workers but unfortunately there's more attitude ones than good ones my suggestion find a different local family owned pharmacy where you get your medications without attitude

Ky

2023-09

The pharmacy technicians at this location are horrendous to try and work with. They are completely ill-mannered and downright aggressive and mean. I tried to go in and pick up my script and it wasn't ready or in their system yet. That's fine, it happens. But the way the older female pharmacy technician chose to go about the issue and treat me is insane. I simply told them I was switching pharmacies because this location seems to have constant supply/demand and customer service issues. She then took it personally and raised her voice at me aggressively saying it was "my doctor's fault and not hers". When in fact my doctor has no control over her crazy behavior, and that's what the real issue was. I simply told her "it's actually insane how this place treats their customers, that's the real issue", and left.

Kathy Meyers

2020-05

I received a text from Rite Aid yesterday morning that a prescription that the doctor had sent was ready. They gave me an option of paying for it at that time with my name and birthdate. I did that, presuming that I would have a specific place to pick it up because the paperwork had already been taken care of. I needed to go into the store for several items. To my surprise I had to get into a regular line to pick up the prescription. When you go to Rite Aid they’re pretty careful about waiting on the window that cars drive up to. I have never understood why they are more important. I waited for several minutes and was finally called to the register. She found my prescription and proceeded to ask for my date of birth and so on. I said I did this online. You have my date of birth and you have my money. Then she said well you have to talk to the pharmacist. So I disagreed that I did not need to because the prescription was at least 10 years old and had agreed with me all that time. She was very rude and basically said well if you want it you’ll have to wait to talk to the pharmacist. Proceeded once again to help at least two people at the window in their cars. She came back and I had probably already waited about eight minutes at that point and then the pharmacist proceeded to tell her oh you don’t I don’t have to talk to her. No apologies. And then she rolled the prescription up with her bare hands in a plastic bag. Also she did not have a face mask on. Thankfully I did. I have never had a bad experience at Rite Aid before but this person took her time about helping me. She was rude to me. And the option that I thought I had opted for to stay safe simply not done at all. Very disappointed with the Rite Aid in East Aurora.BTW I am 70 and did not appreciate the lack of safeguards by the person in the pharmacy register.

Lak S

2023-05

Got my vaccine here, was a good place, but the staff has the balls to ask me to take my mask off when being carded and gets snippy with me when I get angry for having to do so. "You know I don't have to serve you" the cashier said when I uttered an exasperated "Jesus Christ" when asked to remove my mask. You don't have to serve me. And I don't have to shop here anymore.

Dawn

2023-05

I've always loved Rite Aid. They have just about everything I need when I don't want to go to a Walmart. And it's so close to my house. They are very helpful when I transferred my prescriptions from Hamburg. They made it so easy for me.

Kathy Baker

2022-05

My husband & I have been using this pharmacy for years & until recently they were decent. Currently just filled our last prescription as we have finally changed pharmacies. Can’t deal with the ineptness any longer when you are dealing with life saving medications. Last one took 3 weeks to refill a prescription. Called on thursday it wasn’t in stock, was told would be in stock friday now tuesday still no prescription. Constant follow ups, no answering of phones & huge delays are not what you expect out of a pharmacy. Do yourself a favor & go elsewhere!!

Michael Turansky

2022-05

Pharmacy response time is terrible. They take days to fill prescriptions. Most of the time you show up and your prescription isn’t ready. With 1 to 2 cars in the drive through you’re waiting 10 mins. After the 10 min wait they will most likely tell you to come back since they don’t have your order filled. I have never had this issue with Rite Aid at other locations. I don’t feel like driving out of town for prescriptions so i’m most likely switching to CVS since that’s the other major pharmacy in East Aurora. Hopefully CVS pharmacy’s department is managed better than Rite Aid.

V

2022-05

We used this pharmacy for years without issues. About six months ago we started having issues filling prescriptions. We got the text they were filled and then they weren't even started. Staff has been VERY rude. I've been told I can't wait for my meds because they are too busy to get to it today. This was four days after the refill was out in. This has happened on multiple occasions and nothing seems to be improving.

kelly dolan

2022-05

The pharmacy is the ABSOLUTE WORST! I don't understand what the issue is, never had an issue with other pharmacies like I do at this one. Called my prescription in for Nov 3rd, nobody told me I needed approval from insurance finally when I called on the 8th to see what the hold up was, they told me it needed approval. My insurance company approved it 24 hours later on the 9th. It's now been almost a week, nobody has called and the script isn't filled! Tried calling 5x over the weekend and they pick up and hang up the phone when your waiting on hold! Figured I'd wait and call back Monday. Well after sitting on hold for 10 minutes just waiting for a person to pick up, IT HAPPENS AGAIN!!! I have never had such a terrible experience, this place REALLY needs to get their act together, what an absolute MESS.

Joan Barten

2021-05

I love the East Aurora Rite-Aid. Employees are all great and friendly. Really good deals. I have been filling my scripts here for years, but Kenny, the pharmacist takes it up a notch. Helpful, friendly and professional. I have nothing but praise for the pharmacy operation. Store has been revamped and is always clean and product is faced. Only complaint is that when there is a boho or but 1 50% off second, often only one on shelf. But that is a minor issue. Overall outstanding.

Biattack716

2022-05

Why the hell is there only one pharmacy technician on deck and a Dr that barely helps serve customers. I wait for 30 minute line I want to switch to cvs these waits are ridiculous for anyone that has a schedule. Update 11/18/21 30 minute line on average it took 10 minutes to get through a car. How is this acceptable? My father couldn't get his meds yesterday because you people refuse to hire more workers

Brynn Patterson

2022-05

My last 2 prescriptions took over a day longer to have filled. I was emailed that it was ready on Tuesday at 1 and came to pick it up Wednesday at 4. It still was not ready and when I asked how long the wait would be I received a very rude response. I will be changing pharmacies.

timothy Joseph

2022-05

The pharmacy has become incredibly inept. I called my rx in and after a week of not hearing anything i went in. It wasn't ready. After i left the store i received a message it was out of stock. 2 weeks later after being out of my medication for 2 weeks it still was not ready. 3 WEEKS to get yoir medication. You can never get through on the phone and the line is a 45 minute wait most days. Do your job rite aid!!!

Leanne Hutt

2022-05

Absolutely terrible service in the pharmacy. You order a prescription and DAYS later it still is not filled, this happens EVERY time. Pulled up to the drive thru tonight and there were 3 cars ahead of us, it took 20 minutes for 1 car to leave, still had 2 cars in front of us and finally gave up and left. Going inside is not any faster. Do yourself a favor and go elsewhere, I am.

Dave

2023-05

Excellent pharmacy. They have improved. They were short staffed due to companies having stringent COVID-19 testing rules. Then they fit on board with vaccine mandates crime against humanity? According to science the mandates have damaged public's trust in medicine, science, vaccines .. . Yet the employees are excellent at Rite Aid now... They were behind schedule due to pandemic illnesses fears and staffing issues. Please everyone stop being rude complainers and give these hard working pharmacists and pharmacy staff the appreciation they deserve for working thru a difficult 2 years.

Elizabeth Williams

2021-05

Waited in drive thru for over 15 mins just to drop off a script. Went inside to pick up. Stood in line for another 15 minutes, after having surgery on my leg. When it was my turn at the counter the cashier, Anita, called up someone that was 2 people behind me in line becuz she knew them!! Then she was extremely rude to me!! I will be switching to CVS pharmacy today!

Debbie H

2021-05

I've been getting both my husband and my scripts filled here for many years and have been pleased, but I have to say the service has gone down hill horribly , I was in the drive thru a few weeks ago and sat in my car for 12 minutes, rang the bell twice and never was acknowledged, so I get out of my car and go in there , there was one other customer in there, I go to the counter to get my script and because it is kind of pricey I asked the lady behind the counter if it would be cheaper to pay out of pocket, after rolling her eyes and acting like I was bothering her she tells me to go in the other line, so I do and was told it would be 12.00 more I tell the girl ok ill have to use my insurance again im told to go back in the other line, now keep in mind the other customer had been taken care of so I go back to the other line and stand there and wait and wait and wait for them to walk 4 feet over and cash me out. This whole ordeal of picking up the script took 45 minutes, needless to say I left there very agitated. Customer service was horrible ,,, So today I called the pharmacy to see if a script that was sent over by my doctor yesterday was ready yet and was told no, but she would let the pharmacist know I would like to pick up later and it would be ready by 4 , well guess what got to the drive thru at 5: 45 gave the lady at the window my name twice and she comes back and said they did not get it ready yet, but if I wanted to wait it would be about 20 - 30 minutes and thats exact,y what I wanted to do after working a 10 hour shift.. I'm seriously considering switching to another pharmacy, There are few Rude nasty women there

Kayla George

2023-05

This location is always so clean and organized, and every staff member I’ve encountered has always been friendly and helpful! Rite Aid East Aurora isn’t even the closest pharmacy to where I live but is always my go to place because they always have what I need and I can count on a quick in and out!

Jeff Wilkins

2021-05

I have reached the end with Rite Aid in East Aurora, NY. Today I pulled into the pharmacy drive thru with 1 vehicle at the window. After 10 minutes I honked my horn. If I wasn't blocked with a car behind me I would have long ago went inside. It was just under 12 minutes as next in line to get to the window. There is no way a car should be at a drive thru window for 12 minutes. Either the prescription is ready or it is not. The person responsible for that drive thru service has no business being in a customer facing service roll.

Jennifer Morgan

2018-05

Super slow pharmacy! I called scripts in 20 hours in advance and they were still not ready by 6 pm. and they acted surprised when I came to pick them up. I was told they would be ready by 10am! Even worse when I used the drive thru and they never have my debit card back and I went home to find it missing. They had it the entire time and didn't even have common decency to call me and say they had it!!! I had to call them and they acted as if this was no big deal!! Unreal the lack of customer service!

Phillip Payne

2019-05

Whatever you use to describe slow, frozen molasses, glacier, etc., this place is slower. Your prescriptions are never, never ready when you are told. Calling ahead does nothing to improve the situation, except maybe giving you the opportunity to roam the store and shop while they try to remember to fill the prescription. After the proscribed shopping you have to get back in line to see if, maybe, they are ready this time. Yes, the employees apologize and are polite but the problem is never, ever fixed. Picking up prescriptions is painful. Just checking out can be better, but that is also often slow and cumbersome.

Sharon Kielma

2020-05

Went to drive thru to pick up script. Was 2nd in line for approx 20 minutes with no movement. Why would you let a car sit at the window for 20 minutes? Tell them to come back, or wait inside. I was stuck between the car ahead and behind and could not get out of line. Finally the car behind me got out of line, so I did as well. Went inside to wait even more. Finally left without my script, when I went outside the same car was still at window. Very inefficient. So frustrating.

Todd George

2022-05

Rite Aid has some very nice people working there and a great variety to shop from for a smaller size store! I have picked up some really good deals on items that Rite Aid sells! And a few great deals too!

J L

2023-05

I like my Rite Aid store. The employees are very friendly. During the Covid pandemic, they struggled in the beginning just like everywhere else, but were working hard to turn things around. And they did!

Lyss B

2017-05

I've come here multiple times for my medicine and they have failed to ever give it to me on time. I would have my script sent 5 hrs before I'd even come to pick it up and they would always tell me to wait half hour or a hour it's ridiculous. only employee that has helped me was Beth very sweet and wanting to help get it done. I advise you to not go here not great business

Ronna Price

2015-05

Extremely slow service inside or out! The drive thru is set up so there is not a lot of room. If more than three cars, the entire area gets jammed up. Apparently the people working the drive thru cannot multi task. There needs to be two people working, one at the drive thru and one at the counter. If they are unable to do this then the drive thru should be priority to prevent traffic jams and near accidents.