Aurora Pet Hospital

M S

2024-04

This was a wonderful place when owned by Dr. Keem. Unfortunately, now it’s very obvious MONEY is the motivating factor. They no longer provide assistance to veterans, they over charge, add fees to everything, and price gouge for any service. They should be ashamed with their business motto and how they have treated long standing customers. Dr. Keen would have never.

Melanie Connelly

2021-05

Great pet hospital and staff. I have been taking my dog to the Aurora Pet Hospital since 2013. I am thoroughly impressed with the veterinarians (especially Dr. Meisner) and staff. They have always been receptive to any of my concerns and questions. My dog is very nervous and can be reactive under stress. They have worked with us and have made his visits positive. He actually seems to enjoy going to the vet. I am grateful that I take my dog to them for his medical care. I strongly recommend Aurora Pet Hospital to other pet owners for their pet care.

Carl Kustreba

2023-08

Been our vet for out diabetic cat about 7 years now. Great people. She's still going strong at 18 years now

Michelle Detwiler

2023-06

The doctors and staff at Aurora Pet Hospital are, hands down, absolutely wonderful. On the recommendation of a friend, I've been coming here for several years now with my cats (rescue and feral) and my dog, who also just today had dental surgery. Dr. Meisner and all the staff are incredibly kind, patient and professional....answering all my questions in a thorough and thoughtful manner, providing updates during surgical procedures and they truly care about the pets they provide medical services to. I think their prices are very reasonable. I simply can't imagine going anywhere else and am so thankful they are in my area.

Elizabeth Lockwood

2023-06

Loved Dr. Keen but service has gone down hill since he left. Was there on 6/9 for annual check up and shots - the staff tried to give my pup treats twice even though she’s severely allergic (in her chart- was actually diagnosed by the facility). Told me she looked great nothing to mention - now just over a week later we just got back from an emergency visit at a different vet to find out that some of her teeth are damaged and one so bad that now it’s infected and she’ll need to have surgery to remove it. Never not once in the past 5 years we’re her teeth ever mentioned as an issue or something we needed to keep an eye on. Disgraceful.

J J

2024-03

Amazing customer service. Friendly, caring staff. Very patient

Barbara Schang

2023-10

Excellent pet care. Very thorough & caring. They called to check up on my dog 2 days after her surgery.

Ian Lund

2023-05

I had my dog spayed here, they gave a high estimate of $450 and ended up charging $750, with hundreds of dollars prior to the surgery date for screening tests. The office said it was the "owners responsibility" to check on costs of each part of the procedure and not the vets to disclose said changes. The receptionist Jess than said that if I was "really concerned about money, than I should go to a different vet." It seems that every visit prior to this they were looking for ways to charge money for unnecessary tests. When I had initially made the appointment for my new dog I asked to make sure that my ex-wife wasn't listed as a contact, and they actually never called me for an appointment reminder but disclosed that they had contacted her anyway.

Dust Killi

2023-05

This place is absolutely awful. I cant believe how rude the staff are . Called them for vet records because I left for a better vet (any other clinic) and they were super nasty to my wife over the phone. I'm reporting this place.

Carl Miller

2023-05

Great service! Great with the pets and great with the owners. A little pricey, but I guess that's what confidence costs nowadays.

Jenna Orlikowski

2019-05

This is an especially caring group of doctors. I have brought my dog and cat here for several years. Ample easy parking. Clean and spacious waiting areas. The exam rooms are clean and do just what they should. When I lost my dog due to age related complications, they were amazing. They helped make good decisions. No games and no wasted treatments just because they could have. I highly recommend.

Brian Johnson

2023-08

Won’t sell a liver supplement to me because we’re not a patient. We have an elderly dog that needs it and we’re 1000 miles from home. It’s a shame they couldn’t make an exception.

Kirsten Chase

2019-05

Dr. Kim Meisner is exceptional! She really cares! The entire team makes you feel welcome and loves our furry kids! We have 3 long haired Shiloh Shepherds that were just professionally groomed by Sherrie at Aurora Pet Hospital. Sherrie was great!! Our dogs are immaculate now! They feel and look amazing! I recommend this vet and group all the time!

Erin H

2021-05

I've always liked this office. Recently, the customer service and staff have been rude and unprofessional. I told 3 different people that I've recently been unhappy with the customer service and felt like I was being brushed off when I had an issue with my dog... Not one person aknowleged my comment. Not one staff member who I spoke with said anything like, "I'm sorry to hear that you're unhappy" or offered to have someone speak with me about it. Three separate people completely ignored my concern. So unprofessional. It has really went downhill here lately. I have taken my pets here for over 10 years. Unfortunately, I can not put my trust in this office staff anymore.

Brianna Weyand

2021-05

I absolutely love APH, we take our dog here for all his shots and grooming. He isn't an easy dog and this isn't always an easy job so I commend them. As someone who works in the medical field, we should always be compassionate especially during covid. It is a hard thing to navigate around and everyone is doing their best. The front desk always does their best to find a day and time that works well with my schedule, the techs treat my dog as if he is one of their own and I cannot say enough good things about Dr. M- the best Vet there is!!

kl swa (BeautyIsAnArt)

2022-05

The vets are amazing- sweet, professional, extremely knowledgeable. The front desk staff is rude at best. Short, accusatory, and unmoving. It's like being in an abusive relationship - you have to deal with the rude and aggrogant front desk staff that will leave you feeling irrated and unwanted to then seeing the sweet and positive vet staff. It's like you have to prove your loyalty by overcoming your anger before getting to see the professional. If I hadn't been coming here for the last 20+ years, I would NEVER come back.

Jason Hawley

2022-05

Best place ever. They care about you and your pets and the girls in the office are just fantastic. I found them during end care for one of my dogs and they let me know where we were at every step and we're just as sad when they left is

Jessica Kirsch

2023-05

Always amazing service. So friendly and knowledgeable. I have nothing bad to say because they've always made it so easy.

Michael Faulknor

2023-05

The vets here were great and supportive while we handled the passing of our family's first cat. Would recommend their services to anyone and appreciate the timely help.

Sean Donnelly

2022-05

Been here 5 times b4. Felt like a blonde at a car dealership, my dog has a growth on his face, been there 3 years or so, now its a problem. I only go to the vet for problems not check ups, they knew about the growth, tell me to come in, I said ok, he also needs a new rabies shot. Before I knew what hit me I had a $375 bill w/o touching his bleeding face. I didnt have proof of getting his booster shots with me so I had to start from scratch as if my 8.5 year old dog was a puppy. They push/sell real hard but hesitate to tell you how much each "add on" is gonna be, I felt guilted into the shots and testing. Covid nonsense protocalls there, so I didnt have my gf to help remember what our dogs history is. Life gets busy and hard to figure out when we can make another appointment for him to get the main concern fixed. I show up for the booster shots, they are for Dhlpp? and lyme disease, $81, not rabies, Im so lost, dont sell me stuff he doesnt legally need. They want to do another blood test $160 because I waited 2 weeks to plan his surgery and they are 3 to 4 weeks booked, so dumb.