T-Mobile Authorized Retailer

J Sc

2024-04

Was told phone plan would be 110 a month with new phone, get the bill it's 201 dollars. Previous plan was 51 dollars a month. Was also told samsung 6 watch would cost 36 dollars to cover taxes (No mention of down payment at all, asked very clearly EXACTLY how much money I needed to bring, response from Dan was 36 dollars to cover the taxes.) Then price would be split over 24 months, took day off of work and upon arrival the owner/manager Dan tries to push a different worker on me to give me the bad news. At cashout was asked for a 286 dollar down payment. Tried to upsell me on home internet as well. Felt like I was at a shady car dealership. Go to Walmart, might take longer but atleast the prices are laid out clearly and honestly. To their credit they atleast gave me a credit in bill, not without a complaint though. Also, even after the credit, the bill was still higher than the 110. Can't wait to receive next bill and see what that one looks like. Can only imagine.

Sheikh Jamil (SJ)

2024-01

Went in to get info about adding a new line with a new device today. Kareef was the rep we had the pleasure to talk to. It was an absolute pleasure. The whole experience was so pleasant that I didn't wanna go out empty-handed. Ended up buying a new iPhone and added a new line to my plan.

Michele Bounds

2023-12

I cannot even begin to tell you how absolutely amazing the help I received from Stephanie. She helped me fixed all the little things on my phone. I couldn't use my home button cuz my phone didn't have one sh showed me how to use the accessibility option Iso I could have a back button. She also helped me with my warranty exchange and is helping my wife find a new phone to better suit her needs. She has been a saint to T-mobile since she has been there.

Laura Glenn

2023-05

I stopped in recently to purchase a new phone and put it on my plan. Hannah helped me pick out one for a great price and helped me set it up. She knew what she was doing and I feel very confident in her help. The other employee in the store was also very friendly and greeted me as I walked in. The employees are great and I’m content with having t-mobile even more now.

Amanda Bingham

2022-05

I stopped into T-Mobile on Grant avenue today to switch my service and buy a new iPhone and I felt compelled to acknowledge the impeccable customer service. It’s too common to feel like you’re just receiving a sales pitch but the employees at this location took the time to be attentive and make sure I left happy with both the service and the device I purchased for my personal needs. All while making me comfortable and even having a few laughs with the whole team! I wholeheartedly recommend this carrier and more specifically this location. Hannah was fantastic. She was very professional and I could tell she was knowledgeable in her field and that made me trust her. I look forward to dealing with them in the future.

Nicole Romulus

2023-05

Went into the store today to switch over to T-Mobile and was helped by Courtnee and the ASM. They were fantastic. Answered all our questions(more than once), they were extremely patient, knowledgeable and we didn’t feel rushed or pressured into anything. They really made the whole process smooth as possible. They went above and beyond in assuring all our questions were answered and making sure we were confident in our decisions.I had also stopped in earlier in the week before we were ready to switch over and was helped by Lauren. She was great also! Even knowing that I wasn’t doing anything or buying anything that day she still gave me her full attention, was patient, friendly and gave me all the information I needed to come back for whenever I was ready.I’m very glad we have switched over knowing there is a great team we can go to for any help/questions.

Eric Leach

2022-05

Best phone store experience I've had. Not just from one visit, I've been going here multiple times a year for about 2 years now. You will never leave the store mad and feeling trapped like you typically would with any of the other phone carriers.All the employees are great, but I've specifically been helped by Hannah about everytime which I'm thankful for. She is quick, efficient, and personable. I try to only go when Hannah is working.

Ronak Patel

2022-05

Stopped in to grab a case and screen protector for my iPhone after a drop did pretty good damage to both. Dan was excellent, he wasn’t trying to sell me the most expensive items but instead listened to the type of case I wanted. The one he recommend was awesome and it’s definitely a lot sturdier than my previous case. On top of that, he took a moment to look at my account to ensure I was satisfied and if I was maximizing all of the benefits offered by T-Mobile. Overall a great experience, I can’t recommend Dan and the rest of his staff enough. Please go see him!

Mith Maker_69

2024-01

They should be not selling Internet. They’re a phone company. We pay our Internet from these people all the time and what do we get the slowest Internet from the dollar store come on

Kimberly Dagnesi

2022-05

I was in about a week ago to get a new phone for myself and have my phone switched over for my son. I was greeted by Hannah and Daniel. Hannah did amazing with assisting me and my son and even stayed after hours as our phones were still being switched over. The atmosphere was great and everyone was very helpful, My son and I were both satisfied customers!

Franki Dines

2022-05

My husband and I stopped in to the Auburn store to upgrade our phones/plan yesterday. The Customer Service Dept called my husband to verify the upgrades and minutes after the verification call ended, everything the associate (Jordan) entered was wiped off the system. This lead to 3 hours (literally), of phone calls between the other associate, Hannah, the Store Manager, Daniel, and their Customer Service Dept. Over & over they called the CS Department just to be told my husband’s phone was previously turned in/upgraded. Apparently when the Destiny Mall store processed a previous upgrade for us, they made it look as if my husbands phone was turned in and replaced, rather than the actual phone that was replaced. I still don’t understand how that could happen considering my husbands phone was working… But after 3 hours, the upgrade was finally completed because of Hannah’s persistence and her diligence in not taking “no” good for an answer, as well as Daniel’s Managerial skills. All the while, Jordan worked on my upgrade, which went through without a problem. Daniel, Hannah, and Jordan are a credit to the T-Mobile name. They went out of their way to address the situation and took personal interest in making this right. Kudos to a great team!

Chris M

2022-05

Just switched to T-Mobile, Jordan was great!!! He was very patient with my husband and I, took the time to show us how to use our new phones. Also, helped us to switch all our data. Great job Jordon.

Ann Volo

2022-05

Daniel and Hannah were awesome! (Managers)They went above and beyond and set us up with phones and internet service. We felt really comfortable in the store in the Auburn plaza by Applebee's. They took their time and explained everything really well. We are saving a lot of money. We were very unhappy Verizon customers. And now we can't wait to continue our business with T-Mobile. So thank you for our positive experience. We will continue to recommend this store and service. Thank you again! Ann and Sam Volo

Adam Paradise

2021-05

Rob was extremely helpful! Made switching from AT&T very easy! Had my phone all set up and screen protector installed before I left, and I was able to keep my old prepaid number! Store was nice and clean, appearance of store stands out from the rest in the plaza. Definitely would recommend to anyone looking to make the switch and great customer service.

Mary Miner

2022-05

My husband and I came into the Auburn location last week And we both left with new plans And new phones. We were very satisfied with the professionalism of Hannah and store manager Dan. We would recommend switching to t-mobile to anyone in the market for great service.

Danny Marquart

2022-05

Best T-Mobile store I've ever been to in my life. Blows Verizon's balls right square off. Hands down best customer service, making sure I was taken care of and happy at the end of the visit. If you have anybody other than T-Mobile, curb stomp your phone, and join the John Legere cult, now that is HOT!

allison dimatteo

2023-05

Hannah, Daniel, and Kaylee were amazing at helping select new phone, tranfer data, get trade in and plans set, and just make everything simple. It was a total PLEASURE to have Hannah help us, and I hope she and her team stay here...need more TMobile associates like them!!!

Courtney Tuzzo

2018-05

Absolutely amazing experience! Helped my switch from Verizon be as painless and easy as possible! Very knowledgeable staff, and extremely friendly! Had a great selection of music playing and really just had an overall great atmosphere! I will definitely be recommending ALL of my friends and family to make the switch!

Sam Thoms

2022-05

I had a great experience today at this location. Two sweet girls helped me upgrade my phone, and I am very happy with it and my service. Thanks to Cody for your friendly and knowledgeable help, keep up the good work!

Pat Moylan

2022-05

Switched over our mobile service Saturday. Everyone was so helpful, especially Jordan. They got us signed up with their 55+ Magenta Max plan, new Motorola phones and even transferred our numbers so we didn't have to change our numbers.

Sara St Andrews

2022-05

My husband and I visited the store today for new phones and the customer service we had went above and beyond the call of duty. Not only did we leave with the phones we went in to get but also new home internet that we didn't know they provided !!!! If your family is looking for great service and actually customer service that will take the time to listen to your needs and wants I highly suggest coming to this wonderful establishment. I would like to thank Hannah and Matt for there help today !!!!!!! Keep up the great work !!!!!!

Jordan Dukes

2023-05

The customer service I received here was outstanding while passing through. Hannah was very helpful and went above and beyond to help with my technical problems with my phone!!!! Definitely recommend T-Mobile and Hannah for the outstanding service!!!!!!!

Not one of The young ones

2022-05

Hannah, Jordan, and Daniel were beyond helpful and patient! They went above and beyond for me! They were extremely friendly and I would recommend this store to anyone looking for a new carrier!

Nicole Moreland

2022-05

Gino is excellent and I couldn't be happier with my customer experience. I reach out for help on my account after two years and this guy not only remembers me, but remembers my circumstance and is able to help me fully in 10 min. It's nice to feel heard and taken care of! Thanks, Gino! You rock.

Anthony passarella

2023-05

Store was clean and staff was very attentive and helpful. Dan, Kaylee and Hannah were the associates that helped me. They have wonderful personalities and that store is lucky to have them.

Steven Reed

2023-05

T-Mobile has great customer service, Hannah always has a smile on her face and and is always happy to help me and my boy Dan does an immaculate job managing the store

Misty Kocsis

2022-05

We went in for new phones for our two boys and my husband, they all upgraded. Hannah helped us and she was fantastic! Super friendly and knowledgeable!

SmallCoatFatman

2023-05

Dan has great knowledge and helped me a ton when I went in with issues with my previous carrier. Very kind, polite, and knowledgeable. 100% will be returning soon.

Emily Ryan

2022-05

I had a wonderful experience at this location! Hannah went above and beyond to take care of everything I needed while I was in the store. The entire staff was very welcoming and I look forward to coming back here in the future.

Maria Ferrin

2023-05

Hannah, Kaylee, and Daniel were amazing. They were very patient and helpful! They explained everything to me and helped me with any questions that I had. Highly recommend going to see them!