CVS

Eugene Drozdetski

2024-04

Consistently terrible experience at the pharmacy. Lines counting 10 or more people to pick up prescriptions. There’s usually 5-6 people behind the pharmacy counter but maybe 0.5 actually helping people. Set aside a good hour to pick up a prescription.Update in March 2024: nothing has changed. Lines 10 people long. The guy behind the counter has had a bad cough for about a year now, no mask, coughs on everyone and everything. This is a sad joke.Update in April 2024: what past sins have I committed that resulted in me having to bear witness to the Ardsley CVS pharmacy? A line of seven people long this time. Again, one person assisting customers and a whole bunch of pharmacists in the back most definitely NOT assisting pharmacists. This place is a nightmare hellscape.

Rachel Levine

2024-02

The pharmacist was endlessly patient with a customer who was so rude to her. The pharmacist appeared Asian. /‘And when the customer said something along the lines of “you should send the texts differently” and the pharmacist kindly replied “I don’t do that (meaning that the corporate offices send them) the customer said “in our language “you” means everyone. And the pharmacist didn’t miss a beat and continued to help her. These pharmacists put up with so much rudeness from the customers and are so overworked and all people do is complain. They make sure people get their medicine and now have to give vaccines as well. So I thank you for your hard work and patience.

Matthew Lang

2024-03

I never thought I’d be here writing a bad review for a cvs pharmacy but holy hell was that the most unorganized pharmacy I’ve ever seen. I waited in the pick up line for 20 minutes to be sent to the drop off line for another 15 minutes to have to wait another 10 minutes all for a Z-pack, medication that is prepackaged and just sitting on the shelf.

Jay TMG

2022-05

6/25/21 update. Sadly had to go get passport photo. Worst most unfriendly service. Didn’t understand the guy - what language you want…Spanish, Indian, English (I’m older and hard to hear). Place still looks like a bazaar, plus gaps in shelves, dirty floors….. go to Duane read.Like going into a 3rd world bazar. Low stock, out of stock, messy, completely disorganized. Worst manager attitude I've ever experienced. They charged $90 for a prescription I paid $43 for in FL. On the other hand, about what you'd expect in ardsley

Avinash Chandiramani

2023-12

Prescriptions are never on time even after calling, speaking to a pharmacist, and confirming when they will be ready. Switching pharmacies - it shouldn't be such a chore when better service exists in other places

nyah pineda

2024-02

my experience was great jazmyn was nice and patients and helped me look for things i couldn’t find and the checkout was nice and quick i willl be returning

Rory McNerney

2023-05

I’m kinda surprised by all the low ratings… yes they don’t have stuff in stock a lot but like, that’s life. One time I needed something and had to go to 4 different CVS stores before I could find it. It’s annoying but it happens 🤷🏼‍♀️. I haven’t gotten any shots at this CVS so I can’t speak on that but I’ve never had an issue with a prescription here. And the staff hasn’t been rude to me either. I work customer service so if an employee was giving an attitude, you probably were rude first. Don’t be a Karen, if there’s a problem ask for a solution nicely. It’s not hard to have manners.

Rudina Dega

2023-06

It is the worst experience in this pharmacy. The first time l walked in l faced with a rude cashier or whatever he was. His name is Mohammed. I got shocked to be honest . The reason l put the one star is for the service in the back of the pharmacy. They were helpful and help me out with my prescription.Hopefully they are going to change the service because nobody needs to be faced with unprofessional people in public places.

Lawrence Cabanero

2022-05

This CVS is terrible. Do not use their photo department. Twice I ordered cards/photos online and received email confirmation that they were ready for pick up. The first time, I showed up and was told they couldn't get the machine to print the cards correctly. The second time, they couldn't locate my photos in their pile of unorganized envelopes. Things happen, but both times I was treated completely unsympathetically, like I was a nuisance for even ordering anything and expecting my orders to be there. And yes, as others have said, they are always out of stock or do not carry items typically found in other CVS locations.

Gary Summers

2021-05

Haven’t used this pharmacy in a while but the last three times were a good experience. First time medication was ready on time, no issues, second time same - just fine. The third time pharmacy had issues getting rx from the doctor, but the pharmacist called the doctor and straightened it out, then called me as he said he would and I went and picked it up, I was very pleased. Otherwise store seems clean and stocked. I’ve have never had any issues here. Surprised at some of the reviews.

Dimitra Karabali

2022-05

This is by far the worst pharmacy I have been to. They have mixed up my insurance coverage several times, as a result medication prescribed by my doctor was denied. Nobody answers the phone, so each time this happened I had to spend a lot of time driving back and forth to correct their mistake. Several of the employees there (not all) are just incompetent and rude.

Keith Olwell

2023-05

Went here with my 10yo son to get his Covid booster. The woman doing the shots could not have been nicer and did a great job giving the shot. It was quick and pain free, which we appreciated.

Ken S

2022-05

30 plus minute wait on the phone just to see if an rx was filled is beyond unacceptable. I don't blame the pharmacy team. I blame corporate for not giving them the proper help they need. Especially now that they have to administer vaccines,do antibody testing and whatever other professional services they are offering for Covid. I'd stay far away from this place and feel bad for people who are forced to use this pharmacy.As a former employee I can tell you first hand this company is not how they portray themselves. Their only concern is the bottom line and they don't care how they get there. I feel bad for these young pharmacists as they risk their license every day working here. Insufficient staff,unobtainable metrics ,lack of support staff, premature burnout and the list goes on. Too bad insurance companies have put all the localindependent pharmacies out of business.

Francis McInerney

2022-05

Easily the worst brand experience you can have with a pharmacy. The robocall answering system is designed to handle questions very few would ever ask and cannot get you the help you need. A total turn off. Why would anyone use a pharmacy this badly managed? CVS needs a massive corporate makeover.

Larry G

2021-05

The pharmacy deserve a 0 star. They messed up my prescription, when inquiring, the guy had an attitude, and claimed he was the manager. I got text message saying the prescription was ready, website showed refilled ready to pick up. But when we first time pick it up, they said come back in the afternoon. When went back again they couldn’t find it and said I didn’t have a refill, my doctor had to send prescription again. When telling him the CVS website showed it was just refilled, he said he didn’t see that they had a different system.

Car Pelleteri

2023-10

I love CVS. They typically have great inventory and for those if you don’t know, it’s really really worth being in the member rewards program.

Kyle McNamara

2021-05

North Koreans have better pharmacies in prison camps. If you need something from the pharmacy, be prepared to not only wait forever, but to more than likely have problems.I have gotten the same medications every month for years, and it seems to be a problem every other month. I never had problems like these at other pharmacies, but unfortunately my insurance only covers CVS, so I'm stuck.The rest of the store is a run of the mill CVS. That's the only reason it gets 2 stars. The pharmacy gets 1 star from me. I would've switched to a CVS farther away already if COVID hadn't made it difficult.

Krasivaya Ulibka

2023-05

Just got harassed by the male pharamacist who originally ignored me and then shouted at me:’ Pay attention and get off the phone!’ A female pharmacist didn’t even pay attention and i guess they all think that’s a proper way to talk to customers who use your pharmacy every month. Shocking it is still in business. A male was white older man with a ponytail.

Joseph Punzalan

2021-05

Usually my experience with the pharmacy is good, but the most recent one was horrible. Customer service was 0. I was asking questions why my refill was not processed and I was talked down upon and the male pharmacist was rude. He was not helpful at all.

Maria Mirto Brill

2021-05

Be careful here. The employees are not enforcing COVID protocols for customers entering the store. One woman entered without wearing a mask and walked up and down the aisles. No employee said anything to her. I noticed it and told her to put a mask on. She ran out of the store and came back wearing a mask. Equally, there was a man checking out wearing the mask under his chin. The employee at that check-out said nothing to him. I mentioned it to management. His response: "sorry." This same employee is stationed at the front of the store. Presumably, he has a role in making sure those that enter and check-out are following guidelines. He does not do it. Instead, he plays on his cell phone.

NY Bullish

2021-05

I have been delivering subscriptions for a service, ALL over westchester county; i went to this pharmacy to pick up a delivery, when i tell you the slowest movement out of every pharmacy locally i mean SLOWEST MOVEMENT out of any pharmacy in lower westchester. 3 people were working 2 were moving at snail pace not even helping anyone, and when I mentioned how slow the young lady was moving and implying to move faster, she got extremely defensive and disrespectful, and incredibly unprofessional. Im not sure what business she usually works in, because in all my years dealing with customer service, ive never been so disrespected and talked down to by anyone and if she felt they were moving at a appropriate speed why was she so irate and out OF LINE with her communication skills. I wish i woulda got her name she was younger with short hair to her shoulders and it was very very curly. If i could never step foot in there another day of my life, I wouldnt, and if i could recommend any other pharmacy in existence i WOULD, and id go as far to say i look lesser upon cvs company as a whole now after my interaction with her.

Son of Sammy Davis

2023-05

Great store. Everyone is always nice and they usually have everything in stocks. I think the bad reviews come from the entitled ritzy customers that live in our area. I've seen them so many times be belligerent,rude and illogical towards staff. Been going here for about 4 & a half years and it's been great so far.

Sharad Dabral

2022-05

Booked Moderna booster on line and after reaching store was told they only have Pfizer! They are quick to text you about pick up this and that but in this they could not send a text informing me so I did not come stand in line and waste my time . Hated it. Maybe they are toooo big now.

CorreyHope Kustin

2014-05

Clean and well stocked shelves which is what is expected at CVS. Helpful staff can make check out fast & easy. Good snacks and I like to stop by on the way to the movie theater just a bit further North on the way up the Saw Mill. Average waiting time to fulfill a prescription and if the doctor calls in ahead of time- it's waiting for you.

Dena Carroccetto

2022-05

There has never been a time that I am able to get through on the telephone-EVER. I’m on hold for upwards of 40 minutes and still no answer even when I select the option for a physician’s office. This is completely unacceptable. Emails are unanswered, telephone is unanswered and furthermore medicines that are out of stock take 4+ days to restock and fill. Is this some kind of bad joke? Who is in charge of this debacle?

Maja Simic

2021-05

This pharmacy deserves 0 stars. Terrible costumer service. They don’t contact physician’s office on time fo refills and would tell you that they contacted and that doctor didn’t respond which is not the case.

Michael Helmer Lund

2021-05

Very unprofessional. Had made a 3pm appointment online for flu shots for me and my kids. When I came (on time) I was told that the pharmacist has gone to lunch and we had to wait 30 min. Never going there again

lei G

2014-05

i agree with the other review. the indian looking manager Hary really is a douche. arrogant, does not know anything about good customer service and making customers feel horrible about shopping there. I don't why they made him a manager.

Alisha Hoosain

2024-02

My experience at this store was great

Julia Kalmanson

2023-05

The pharmacy hours keep shrinking. Unusable for any working person.