Ace Hardware

Joshua David

2024-05

The Ace culture and customer first mentality are the reasons I love this place. Want to feel valued? Want to see an amazing selection of products? Ace is the place.

Ole Dread

2024-05

Well stocked and well maintained! Positive customer experiences are to be had in beautifully, staffed hardware outlet; attentive, polite, knowledgeable and best of all - willing to listen and learn with and from their clients.

Rebecca Cortez

2023-12

Found what we needed with help from their attentive employees. They are always positive, polite, and helpful. Good product selection. Love the organic creams and the knick knack section.

Eric Thatcher

2024-04

Very nice staff.They ordered my bluing. Right on time.Watch out for the burning Pinto outside.

Virginia Bustillos

2024-01

It was good. The associate was very helpful, she took to the product I was looking for.

Rusty Connor

2024-04

Had everything we needed and friendly staff.

Patricia “NativeQueen”

2023-10

Ace, the employees are very helpful. When you ask questions they try to explain it the way they can to you. That's where I mostly do my shopping for household equipment.

joytitus C

2022-05

Always clean inside. Very nice employees, always asking if you need anything & smiling (even at the end of their shift when you know they want to go home). I like shopping in quiet & peruse, so I just say no thank you most of the time. They are all very ready to help. I always love meandering through the middle of the store where they have decor, fun games/art kits, jewelry, lotions, BBQ sauces, etc. Most things are pricier in the store & garden sections, so it's good to keep a lookout for their weekly ads if you get something on a regular basis.

Serena Murillo

2023-12

Ace is definitely the friendly place! Always very helpful.

B M

2023-05

Great place for hardware and tools! Excellent staff! They bend over backward, so to speak, to make sure you get the item or information you're looking for, in the case that they might not have the item that your needing.

Jr Mz

2024-03

Really good friendly service.

Skid McMarx

2022-05

The size of this store is what first blew me away, then I noticed how nice everything looked. Despite being such a big, busy place everything is nicely organized and clean. The staff is very welcoming and knowledgeable, everyone went well out of their way to help me for the few days I was in town. I couldn't have felt more at ease, I truly appreciate how friendly and hospitable everyone was.

Max Davis

2023-12

The staff is always so super helpful.

little harold

2023-11

Thank you Wayne for knowing your stuff.Excellent service folks!

Susan Sedlacek

2024-03

The best service, great store

Nanette Day

2023-05

Edited to add: Unfortunately the service has not lived up to the hype. On three different occasions over the last year I have bought and paid for materials that their in-store systems showed were in stock and available only to have to go through the refund process when it was discovered that they, in fact, did not have the items in stock. One item we were told would be ordered and arriving within a week. Four weeks later, we were told that they still had not put the order in. I cannot support a business that says something is in stock, takes money for it, and then does not provide what was paid for, creating more headaches and wasted time for the customers.Original review: Helpful employees who make the effort to ensure that customers are finding what they need. Some items are hard to find because (according to staff) they are constantly selling out (which may be pandemic related), but overall they provide a good variety of products in a clean, welcoming, and easily accessible store. I have also ordered/paid online for store pickup and staff were very helpful in overcoming a minor hiccup during the ordering process.

Dorothy Gonzales

2024-01

Friendly staff and very helpful.

Stephanie Olsen

2022-05

The employees are very helpful. I was easily shown where the things I need were. I like the fact they escort to what you need. Also need a oil cap for my husband's chain saw they ordered it, delivered to the store in 3 days

William Dachs

2023-08

They have more items that people would get at a hardware store then another place in silver city. Big staff,friendly and helpful.

Stan Brown

2023-07

Lots of inventory and lots of help when you need it. No wasted time. Good place.

Aaron Castillo

2024-01

Friendly staffReally helpful

Hillary Pierce

2019-05

Absolutely one of the most useful places in town! Employees are generally a cheerful, knowledgeable, and helpful bunch, with certain individuals going above and beyond… Especially Vickie in the paint area and Juan up at the front. The place almost never disappoints, has everything you need.

John Records

2019-05

These people are unbelievably helpful, especially when some complication arises. One time there was an error loading stuff, and we got home without something very important, the store manager drove 45 minutes to bring the missing item out to us in rural SW New Mexico. Another time there was a difficulty with a key I was having a copy made of, and they went to incredible lengths to straighten that out. A special shout-out to Chris, Carlos, Devin, and Robin.

Don Driver

2020-05

Full service hardware store. Lots of employees, outstanding service. Prices are fairly high, but you are paying for the outstanding service and selection available in a fairly small sales environment. Silver City has 3 hardware stores. The best service by far is here. Convenient access, clean always available restrooms, and clean well organized store. Overall, my first choice for hardware, and household maintenance supplies. Lumber and building materials... That's something else. If you are looking for building and construction materials, that's not really their market.

BlindDude

2016-05

This place is great! We went so long without a decent hardware store, that I can give none other than 5 stars!Employees are superb. The stores stock is fine. Only problem with stock I have came across is that they don't have the quantity I need sometimes... What I mean is, I am an Electrician, and sometimes I need like 15 breakers, but Ace will only stock 2 or 3 of any one item. They will order anything you need without a problem though. . As long as you can wait a few days.

Arlene Wayne

2023-05

Ace is the place. I get all of my paint,hardware ad even cleaning supplies there. Always greeted by friendly sales associates

Sherri Lyle

2023-06

They are always helpful, and if they don't know something, they're not afraid to ask someone to solve the problem/mystery

Bobby Houston

2021-05

Another one of those "build it and they will come" establishments. You call to check availability and after being passed around a couple of times, they say: "oh yeah, can you call back when Joe is here? He's the one that handles that product". If your open for business, then you should be OPEN to do business. Time is money...Sorry, I called twice over the span of several hours and got the same result. I have moved on. Thanks for your generous response. Give you a try next project....

ChaCha's Garage

2023-08

Always have what I need, and the staff goes out of their way to help!

1badcj8

2015-05

I go here all the time. Just up the hill is Tractor Supply and this place beats it hands down. You can never walk into this place with out being greeted and asked if you need any help. No, not pestered, simply asked. When you say yes and ask they will take you right to what you are looking for. On the other hand if you say no thanks they will simply leave you alone. Unlike Tractor Supply where you get ignored.Then there are the people themselves... They are truly really nice and helpful people at this store. I've always been a fan of Ace but I've never found one this friendly or helpful. These people truly are an example of how a business should be run. LOL... And no I have no affiliation with them, other than going in I don't even know them.