The Home Depot

Omar Ramírez (Terry)

2024-04

Do you have a construction project, It is a very good place to get all the needs for your project, I highly recommend it, even for people who know anything about construction like me, they have the right personal to help you.

Donelia Sandoval

2024-04

Great service friendly people work there. I bought a ton of pallets 1 was missing 6 other bags torn. Didn't have a problem with replacing them. Didn't even have to take the torn bags back. I definitely will continue ordering my pallets from home Depot. Also bought a pallet stove from them. They go above and beyond to make things right. Thank you 😊

Chuck Chavez (Chuck)

2024-04

Greate customer service. It's probably the best service I've ever received at one of your stores. Able, older gentlemen with a lot of knowledge. He knew exactly where everything was when asked by customers.I was very specific as to what drill I wanted, but I couldn't find it. Able new exactly where it was at...up in the rafters. Yup, he drug the giant ladder from one aisle over to where the drill was.Checking out, same treatment. Greeted with a smile, and sent off with "Have a wonderful day." Thanks, Home Depot!

Lynnea Gox

2024-01

Sarah P. provided outstanding customer service at this Home Depot!We went in to buy custom wood window blinds for unmatched window sizes in our home, which could have been a pretty complicated endeavor.Yet Sarah made the whole process smooth, as she patiently and clearly explained each step of the order. And there are many details for such an order!She also shared the best discount coupon available, and the most economical options for each step.Customer service in the front of the store was excellent, too.Based on our experience in a time when good customer service is rare, we give Sarah and the front desk customer service team 5 stars!

Jake LaNasa

2023-12

Worst experience I’ve had in a Home Depot. It took the floor staff 56 minutes to locate and bring out my online order that had arrived earlier in the week. It took over 35 minutes for them to get a floor manager involved. Repeatedly I said that I was not in a position to wait and that I would be happy to change my order to a delivery so that they could have more time to locate the package, which the employees showed absolutely no interest in doing despite them saying they were capable of doing it. I also said that if they weren’t able to provide shipping or locate my package, they could refund me so that I could reorder online. They had absolutely no interest in giving me my money back, assuring me that they would find my package soon. Throughout the process, I could see both employees sent to retrieve my package doing other, non work related things. Specifically, after finally locating my item, I watched the floor manager stop and have a light hearted five minute conversation with other staff outside before finally going and retrieving my item (again, this was after 50 mins of me waiting and verbally expressing my sense of urgency to find a resolution). I am thoroughly disappointed with the lack of professionalism, lack of urgency, and lack of desire shown in wanting to make me want to be a return customer. They had ample opportunity to make this right and simply couldn’t be bothered. I felt thoroughly unheard and dismissed throughout the entire process. I was intending to purchase another $600 in equipment after loading my online order, but I am so upset by the Home Depot in Santa Fe’s customer care that I will go to Lowe’s.

Peter Hey (RV PLANET)

2023-05

Home Depot is a great store for home hardware. Prices are pretty good. I downloaded their app, that way I can check whether they have in-store something that I am looking for, saving me a wasted trip to the store.

Irma Rodriguez

2024-04

Worst customer service! My husband went in monday march 11 at around 5 p.m. He did not ask 1, but 3 employees if they spoke spanish so he could get some help and they all ignored him and instead of helping they just walked away after just saying no. Home depot is a place he goes to almost every week to buy tools for his job. This is so dissapointing, employees should definently be less rude and more helpfull!

FREE THOUGHT

2024-01

I really love home depot as a store.pricing is good and I wish they could find better staff. I've watched the customer service staff answered and hang up phones repeatedly while standing in line. I now understand why I can never get through to anyone when I call. It's always such a pain to deal with the people that work here very sad.

J C

2024-02

I went into Home Depot on Saturday to gather a few materials that I needed for some home projects. I was in a time crunch as my friend was already at my house in Eldorado and I was behind schedule. After gathering everything I needed, I went to check out only to find that I left my wallet behind at home. No one could help me.. until I found Joseph in the service department. He offered creative solutions to help me complete my purchase and get me out of the store as quick as possible. I really appreciated his kindness and service as I made a mistake that was causing me stress. Highly recommend working with him!

Jeff Valerio

2024-02

This place is horrible for customer service !! I drove an HR. To buy a stove and the lady in appliance service was worthless on helping me look for a stove she simply said they were all our instead of checking inventory! So I left to lowes and the kind man there helped me out gratefully! Long story short im home with a new stove from lowes !!!! P.s if you don't like your job please don't be any inconvenience for us and simply don't show up!!!!😡😡

Gordon G L

2023-05

I went there for a sale item on Sunday November 27 to nice fiberglass ladder. I got there and they had none left. They would not honor a rain check. I asked the manager why they still advertise items from Black Friday online when there’s no inventory left I said it was misleading. I wasted my time going there and she would not do anything to make up for their deception.

D. Bac

2023-12

My husband and I needed a new patio door so we checked out Home Depot. We met with Russ/ George who sold us a patio door on April 20th, we were so excited and failed to ask for any type of brochure of what we purchased or even a model # (yes, not smart on our part). He measured and stated the 2nd measure would be scheduled. 2nd measure scheduled and completed on April 28th. We were contacted and informed our door was FINALLY in and scheduled install for August 10th. Door measurements were NOT correct and informed they would have to order ANOTHER door. Brian, the Installation District Manager, stated it would be "expedited and we would be given 500.00 off (door cost $4500.00) our purchase." I was contacted and another install date was set for the 2nd time on October 17th. Install was quick BUT the door opened on the incorrect side- not the right door 😡. At this point we tried calling Brian-who never returns messages/phone calls, Florian, the Sales Manager is also not really responding. Our current door was destroyed during removal, so we cannot even cancel at this point if we wanted to.... so infuriating and seems like none of these individuals give a you know what. Communication is/has been terrible, no accountability, haven't seen the measley credit, the install was terrible and I'm hoping this last install job was done as bad as it was due to knowing it was "temporary" till a 3rd door is ordered/installed. Terrible gaps in the molding, the concrete under the threshhold was removed leaving the threshold extremely wobbly, the holes for the lock were off so the door is off when it's closed and has to be closed with extra force. Not to mention our construction plans having to be haulted for MONTHS due to this ridiculousness. We are scheduled for a 3rd door install on December 14th. I will update as updates become available. Words cannot even describe how disappointed/disgusted we are, BUT doesn't seem like any of the people listed in this review care anyway-customer service is definitely lacking.

Rob Fiss

2023-11

Generally, the same as most "big box " stores, associates walking around avoiding customers in need. You expect passive assistance going in, so no surprises. But paint department is even worse. Worst attitude , and that has always been consistent no matter time of day. It's worth going to a smaller outfit pay more but get better service.

Leroy Gutierrez

2023-11

On October the 10 ton I walked to pick up an order that II had ordered online. A young girl Emily helped me right away . She was friendly and attentive . She asked if I need help to unload my Vinyl flooring and I said yes. She brought Manuel and they loaded my truck in timely manner . I think they both are valuable employees.

Michael Vigil

2024-04

Every one knows home Depot they definitely have everything, and if they don't,then it's ordered,,,

leann rascon

2024-04

Prices are the best and employees are very helpful not rude.

Bridget S

2023-09

Big Shout Out to David - Home Depot Santa Fe! I thought I knew where the item I needed was located. David showed me exactly where it was....Hidden on the end of the isle in a "shadow box". I would still be there trying to locate without his help.David was so friendly and actually made me think of the good ole days, when home depot reps actually engaged with customers and were happy to be assist.Thanks David.....I'll be back...

Mandyville G

2023-11

What I can I say- we practically live here...always here...these ppl need help. I see the same ppl usually the older workers always helping customers. Kid- teen like works rarely offer or like to ride the machines. We shop at Lowes as well... sometimes get better help.

Robert Kirby

2023-08

I was looking for a kitchen faucet with a single control and without one of those pull-down or pull-out sprayers that I think are ugly. All of the display faucets had the sprayers. Two lady employees were sitting in the home improvement area so I asked them if they were knowledgeable on faucets. They said look on-line. No other help offered. Great. I thought Home Depot's reason for existing was so that I DIDN'T look online. Amazon here I come.

Autumn Rodriguez

2024-03

Was sick had to go to car and ex bf went in with friend thanks guys we found everything we needed plus these heavy equipment night lights AWSOME !!

LoveNest Tree Service

2023-08

Girl in garden was so high her eyes were glowing red, moving in slow motion, charged me twice, shorted me 5 bucks, and let the people in front of me walk out only paying for a couple of things though the cart had 30 things in it. Her name is Heaven. I would make sure she is sober enough to handle money before her shift. But with this store, it doesn't surprise me. Asked for a manager, none showed up, called the store 5 times, no one answers, so you get this review. Sad way to treat loyal customers, Pro Rewards even.

robert gemmel

2023-09

Nice HD store.Staff was very helpful to locate items and to retrieve items that were in security barriers.Really busy with customers.Quick checkoutPlenty of parking availableCompetitive pricing.Veteran friendly with qualified veteran discount

Youll see it When you belive it

2023-08

There's never any employees to help you. Unless you're a contractor or building something, they won't pay attention to you. I had to walk around for about 20 minutes looking for someone to help me get a simple drill and I still could not find someone. I left to Lowes and got my drill in less than 10 minutes.

Edward Milde (Ed)

2023-07

Solid but not amazing Home Depot. OK selection, but often missing some of the things you need. Lumber selection can be very disappointing at times as well. Helpful staff overall, easy parking, and central location within Santa Fe all ran it higher overall - but the overall shopping experience could be a lot better.

Dr. KEMPTON

2023-09

I just left this place feeling that the security guard that day was following me. I will save you the details but it was pretty odd to have him in my personal space so often so close. I guess seeing a woman of African descent shopping is suspicious. He seems ready to catch red hand. It’s my first time shopping there and I’m not impressed. Do better security guard.

Xena Waite

2023-06

Was wandering around lost trying to find adapters & couplings for a manual washer. Adam was spectacular. Came over and helped me get exactly what I needed in under 2 minutes. The best experience I've had at any local hardware store.

Pool Man

2024-04

I understand they have to have the tools locked up because there’s so much theft. They’re losing a lot of money both ways. I had my tools stolen out of my truck last night so I went in to buy about $1500 worth of tools, but I’ll take me hours to have somebody come and lock each bin.

Brian Hill

2023-08

I work in construction with projects in three different states. There a lot of materials supply companies our firm routinely works with. But on a job site there are always bits and pieces you need and have to chase locally, electrical plugs and switches you are short of, plumbing supplies, plywood and some lumber etc. or a drill bit that broke and you need one right now, if you are going to keep working. Home Depot is always no matter what city, the go to. But not in Santa Fe.After half a year on a project in Santa Fe I can honestly say all the negative reviews for this store are not hyperbole, or a few angry nut jobs, this place is a train wreck of out of stock items, and unhelpful staff. Just asking where to find something in this disorganized place is a challenge to get someone to help you. I and others from our crew have wasted more time in this store than anyone should have to. When you do get someone’s help don’t count on them to know where something is either, nor be polite. Don’t count on the posted price to be what rings up at the register. But the biggest problem is the people. Any business runs on quality people, here either the pool of people to draw from is poor, or the people that hire and manage those employees are poor.I love Home Depot in general. This store is an outlier in their network of stores, and needs corporate to look at the many problems here and see them addressed. Till that happens take your business to Lowe’s.

Anna Vanderlaan

2018-05

Recently ordered tile from Home Depot on Line. OMG. 6 cases = 35 broken tile. Replacement order of 3 cases = 19 broken tile. Based on an average of 2 good tiles per case I requested 6 cases in order to get the 11 tiles I needed to finish the project. 6 more cases arrived with 32 broken tiles. The issue was the obvious mishandling along with the FACT that cases were repacked and shipped. They sent me their returned broken merchandise. I got their garbage. This was not a mistake or mishandling at all. They just sent me broken tile. I lucked out and got enough tile to finish a shower. It took 15 cases of 12x24" tile with 8 tile per case to tile a shower. I have a garage full of tile garbage.

Maria

2023-10

You almost feel like it's a bad thing to ask for help here! Everyone's more concerned about being on their phone or having a buddy to walk around with! The amount of times I couldn't find anything and asked three people they could care less! Looks like you'll need some AI robots to help you find what you're looking for these days!