Lucky Dog Hi-Fi & Technology Solutions

Kyle Harris

2021-05

Highly recommend Lucky Dog Hi-FI for any AV needs. They were professional, fair priced and did an exceptional job installing my Frame TV. I was looking for a company that could do a clean TV install with hidden wiring running through a thick and hard to work with plaster wall casing. Couldn't be more pleased with the results.

Tamar Stieber

2021-05

In a word—wow! I'm grateful to the hi-fi gods for steering me to Lucky Dog Hi-Fi and co-owner Truewill Mashburn. It all started with a broken 60s-era Thorens turntable. After calling all the high-end audio stores in Santa Fe, only Lucky Dog knew the brand and how and where to get it fixed. Since then, Lucky Dog has helped me build a stellar hi-fi system that not only sounds remarkable, but is also a visual work of art. Truewill is a brilliant and supremely patient audio savant who took the time to learn about the eclectic mix of music I enjoy, to observe the physical space in which I listen to it and to consider the visual and audio aesthetics that are important to me. Taking into account all those variables, he provided what he thought were the best choices for what I could afford, giving me the pros and cons of each and making numerous trips to my house so we could hear what works best with my finicky Magnepan speakers. I am supremely pleased with the results.

Richard Cloud

2023-05

Lucky Dog Hifi Google ReviewDo yourself a big favor, call Lucky Dog Hifi (Truewill) to discuss your interests. You’re doing yourself a disservice if you don’t. He offers great gear, is incredibly knowledgeable and is an expert in set-up and acoustics. Setting up great gear poorly is flushing time and money down the drain. Do not do that.Truewill has a fantastic ear for audio and a grasp of its principles like very few I’ve encountered. He tackles gear-matching and room set-up in a very systematic results-oriented way and if you are thirsty for such knowledge, he’ll explain it to you plainly.Lucky Dog certainly offers fantastic gear to choose from, but that is maybe half the game. The other half is matching pieces together in a system to get the highest performance at a given budget, knowing how to prioritize the spend (what piece or pieces are most important?) and optimizing set- up in your space. Maybe set-up should have been first, because its importance cannot be overstated. Set-up is as important as it is difficult for most of us to to get right on our own. But Truewill is an expert at it and you will literally hear that for yourself if you work with him.Of course he offers lighting, security and many other services he is equally proficient with.

Erik Hickey

2022-05

I am new to the world of decent audio equipment and I had just received my receiver. My excitement was curbed by the fact that the receiver did not come with speaker wires. (Not purchased from Lucky Dog.)Several stores in town were out. But, I have Danny from Lucky Dog to thank for saving the day. He went out of his way to get me some wire outside of working hours and at no charge with the promise that I would look them up when I was in the market for an upgrade. Which I most definitely will. High compliments your customer service, Danny!

Tom Heigle

2020-05

I recently had the opportunity to meet and work with Truewill as he brought several pairs of speakers and amplifiers to my home for a demo. Truewill is very knowledgeable and professional as well as relaxed and patient. He seems to truly care about his clients and takes the time to assess what components will work best for them. I would not hesitate to work with Truewill again. Definitely recommended.

Greg Menke

2019-05

I discovered Lucky dog hi-fi through a former employee. I was needing a sound system installed in an are that required some significant challenges. Truewill was able to do the job quickly and efficiently. The sound he was able to achieve was far beyond what I thought was possible and I’m still amazed at how he was able to accomplish this. It was his quick response and professionalism that cost me to inquire if he would be able to install a point of sale system and he again impressed!If you’re considering shopping around or going elsewhere or possibly even price shopping don’t bother. These guys really are a one stop shop. The service is truly outstanding and he backs up everything he does and delivers on more than you asked for.When only the best will do, look to you lucky dog hi fi . You won’t regret it.Greg MenkeCafe AtalayaThe BeestroFalcon Mead

Scott Johnston

2019-05

Lucky Dog Hi-Fi has been providing the best in audio/visual and home automation for years. Their knowledge base is comprehensive, installation of the highest quality, and customer service is excellent. They did a great job and are very highly recommended.

Kathy Lewellin

2020-05

The guys at Lucky Dog are excellent. They have great service, excellent knowledge, and service. For the first time, my B & W speakers sound excellent with the amp and other components they installed in my home stereo. Best home stereo service I’ve ever had!

Sara Sprout Vanstraten

2019-05

I’ve known Truewill over 17 years and I have always hoped he would find a way to share his dedication to finding the highest quality audio equipment, his audio expertise, and his love for music with those that would appreciate it. When I met Truewill, I was listening to Elton John on a cheap boombox, thinking because it was loud it must be good. After Truewill introduced me to my first pair of studio monitors, I realized how wrong one person could actually be about audio equipment and sound, in general. Truewill not only recommended the studio monitors to me, but he showed me where to place the speakers in my room and where to sit so that I could experience the best sound coming from my new speakers. It changed me, I feel excited and grateful that I now have a way to hear music the way artists intended it to be heard. I have never met someone that cares more about sound quality, aesthetics, or music in my life. I have also never known anyone that has a stronger work ethic, that believes in making sure the job is done correctly, or known anyone more trustworthy. I feel fortunate that he calls me his friend.

Robert Knitzer

2020-05

My experience with this company has been nothing less than outstanding. Their attention to detail was excellent. Any questions I have had during planning of my audiovisual system, during installation and post-installation have been delt with quickly and efficiently. They can work within your budget whether that be small, medium or large. I know you will be pleased with your outcome should you use them. I will use them again should the occasion arise.

Gautama Katzman

2020-05

I could not possibly say enough good things about Lucky Dog Hi Fi.These guys, for me mostly Truewill, (but the moment I met Danny I knew I could trust him as well) take the concept of service, care, dedication and knowhow for what they are doing, to levels far beyond what I could have imagined.I think Truewill is every bit as dedicated as I am to me having the best sound system I can create. And clearly he is dedicated to this, not his wallet. Once we found the right equipment, he helped me find a major piece of equipment used, on line, (ie wasn’t into profit, other than that he loves what he does and creating great, great sound systems.)I see him as a man with a passion for this and that he loves what he’s doing. I also see him as someone with great integrity.I find Truewill to have unrelenting patience. And sometimes I think I probably require it. He once told me he has unending patience. This is what I have seen as well. I find him completely honest.All and all I couldn’t be happier with what we are doing, the pace we are creating things. I feel I am in the hands of a master. Really, I feel I am in the hands of a master who is taking care of me and helping me create a Hi Fi system that sounds absolutely incredible. I am deeply grateful to Lucky Dog Hi Fi.

Zack Hetlinger

2021-05

Super responsive, knowledgeable, professional, flexible, and do flat out great work. Highly recommend Lucky Dog for any audio/video needs and will definitely be using them again in the future.

BJ Derganc

2022-05

I had an amazing experience demoing the ATC SCM40 speakers. Truewill was very warm and knowledgable. The space is absolutely perfect for relaxed listening.

Jerry Wilmoth

2020-05

Just moved to new mexico and i have never dealt with such a trustworthy and helpful business as lucky dog. They went above and beyond to help me out. Will definitely be using them again in the future.

bobby k

2021-05

Hands down the only place I will go to for my hi-fi needs! The folks here are responsive, professional, honest, and knowledgeable! They will work with your budget and guide you through the jungle of gear!

Derek Robinson

2023-05

Great staff, no B.S., and amazing equipment! If you are going anywhere else for custom electronics you may as well call a big box store.

Doug Hanson

2019-05

The guys at Lucky Dog are the best. Very knowledgable, excellent equipment lines, professional installations and above all honest and conscientious service. Highly recommended.

MAIL CALL SANTA FE

2022-05

Cannot say enough about their integrity, work ethic and just plain awesomeness when it comes to communicating! This company is a Santa Fe gem.

Stacey Bussell

2022-05

Helpful, friendly and knowledgeable. Passionate about quality equipment. Took time to help me out of a bind.

Mark Laird

2019-05

Super knowledgeable, they where able to take my vision and transform it into a reality. Thank you so much. I will use them again!!