ENV Pet Spa

Will S

2024-02

When walking to an establishment, especially one that will be caring for your pet, the very least I would expect is a welcoming smile and warm greeting to the pet I am leaving in their care. There was nothing friendly about this man's demeanor and he spent more time looking at his phone than speaking to me. He never once made a friendly gesture toward my pet or even bent down to pat him or say his name to reassure an animal to a new groomer. I felt very uncomfortable about leaving my pet in the owner's care but had waited two months for an appointment and myself was on the way to work.It was all downhill from there when I received a call from Carl within 20 minutes advising my dog growled while trying to groom my pet and advised he would need to add a surcharge of $20 to have an additional staff member help groom him.I've taken my pet to at least a dozen groomers in other towns and states and have never gotten a phone call of this type. I explained that other groomers also had to warm up to him to groom around his face, but every other groomer dealt with it professionally the way one would expect someone in the dog grooming business to handle it. None of them ever needed to call in someone else to groom him and none of them lectured me. My initial discomfort about leaving him was now reinforced and I asked him to stop and I would pay him for what he had done so far but would be in to pick him up.When I got there I was lectured by the owner because he said I didn't advise him about his aggressive behavior. He challenged me and said "you wouldn't want me to get bit would you." I'm not sure why someone with such an unfriendly cold personality would be in the business of caring for an animal. I wouldn't take him back there if he was the only groomer in Santa Fe.

Mark Broussard

2024-03

I have been having my dog groomed at ENV Pet Spa for 3 years. The groomer was Clarissa. The cuts and service were excellent. I always had my next appointment confirmation within 5 minutes of picking up my dog.I was then informed that Clarissa had departed because of problems with her scheduling appointments. I had never before had any issues with Clarissa scheduling appointments. Following the next appointment with the man who assumed grooming my dog, I did not get a follow-up appointment confirmation. I spoke to "the man" about it and he tried to blame me for not scheduling the appointment even though he and I had agreed to an appointment day/time when I picked up my dog as I had always done with Clarissa. This continued to happen on the next few appointments, again with "the man" blaming me in a condescending tone.Never once did he offer to slip my dog into the schedule. Poodles mat easily, the man knows this and simply did not care if my dog went too long between appointments and would start matting. All I was told was that they were booked 6 to 7 weeks out. In other words "find some other place to have your dog groomed" was the implicit message.I tried calling ENV Pet Spa on several occasions with no response. So, I found a new groomer."The man" is a complete jerk who tries to blame the client for his inability to follow up on scheduling appointments. He pretends to not know who your dog is even though there are only 2 dogs in the facility. He has no concept of customer service and does not seem to care if he retains you as a client. He worked hard to lose my business and did a good job of it.ENV Pet Spa ... horrible customer service. Never again. Notice that the last 3 reviews of ENV are all One Star and coincide with Clarissa's departure and "the man" taking over at ENV.

Ralph Singleton

2024-03

I gave 1 star, but if I could I would give 0 or negative stars. I brought my little 13 year old, 15 pound dog in for grooming on Dec 27, 2023. When I picked him up he could barely walk and was whimpering with pain. I brought him immediately to the vet who examined him with X-rays and blood work. The vet found his right paw completely dislocated, broken bones in his right leg, broken ribs on his left side, spinal column trauma where his left hind leg was slow to respond and severe internal trauma specifically to his liver. The groomer said that he had jumped off of the grooming table because he didn’t secure him. With all of his injuries, I have had to spend almost $3000 so far and facing another $5000 in surgical expenses because his right front paw will have to be fused because of the severity of his injury. His right leg has been in a splint since that day. The surgeon wouldn’t risk putting him under to repair his paw because of his liver. I will never trust my dog with ENV ever again!! And I just pray my little buddy can recover from all of the trauma and injuries from that day.

Lisa Morris

2023-10

I had been a client for years. I tried to use the online scheduling service weeks ago because I could never reach anyone on the phone. I called to confirm the appointment on the day that I thought had been scheduled online and found that the online system only submits “a request.” I never received any communication that said the appointment had been “denied.” After a tedious conversation just trying to get on the schedule and because I “sounded frustrated” and because I “only bring my dog in about 3 times a year” the man that I was speaking with told me that he didn’t want my business anymore. After years. Clearly, ENV Pet Spa doesn’t value their long-standing customers and are so very busy that they don’t need new ones.

Daisy Marie Beautiful

2023-06

All my babies love these people. They always are so good with all the animals and truly love the dogs and are passionate about their work.They do an amazing job. Very happy with these groomers and my fur babies are even happier they get lots of love from here😊🙏❤️🐕

rainii93

2023-05

We've been taking our dogs to EnV Pet Spa for 6+ years and are never disappointed. Clarissa and Jaclyn are the sweetest and our dogs absolutely love them - the puppy is convinced he is going on a play-date and loves being dropped off.This is also our first time raising a puppy (past two dogs were adults when we adopted) and the staff are endlessly kind and patient with our questions. It's helped so much in raising and training the little guy.

Ira Roybal

2023-05

They always take great care of my dog. I have never had any issues with scheduling or customer service. They are very nice and good at what they do. They also have fair pricing. I would recommend them without hesitation.

David McMullan

2022-05

I just picked up my Ms.Xena’ and I am very excited that she looks so good! Definitely an awesome job on my standard Schnauzer’s haircut! They are working with us to grow her out to a perfect cut! She was butchered by the last groomer. I highly recommend them to everyone! Thanks guys! See you in about 8 weeks. 👍

Jeanine K

2021-05

Our little poodle was a DISASTER after 6 months of no grooming and we were desperate to find someone who could handle a very anxious, very matted dog. I can't say enough about how well the folks at env handled his situation and gave him a great shave so we can start from scratch.They did tell us he had a little nick under one front leg which I couldn't even notice, but I appreciated their telling us and was really impressed how close they were able to get his face shaved down.I will be bringing him back on a regular basis and am so happy to have found a kind, patient groomer! Thank you!

Marco Ortiz

2021-05

I took my Aussie Shepherd, Karl, to ENV Pet Spa and he was well taken care of. He has some anxiety with strangers but that wasn't an issue once I picked him up.Karl was clean, clipped and his nails trimmed. He looks like a million bucks. He is now ready to go out on the town looking for a little action. Given the way he looks now, he will have the confidence he needs to succeed.Thank you ENV Pet Spa. We will be back.

Leora McMullan

2023-05

I have been going to ENV for a few years now and I couldn’t be happier! The precision haircuts and value added service is a joy to have in a groomer and is greatly appreciated. They are very professional and do quality work’ Thanks you guys!

Robert Kruger

2018-05

Had good success at ENV groomers. There was a mistake on our bill and payment, and as soon as they discovered it, they called and explained, and fixed it. They communicated again after it was done. Our dog was very well groomed and content when I picked him up. I will use this groomer again when I visit Santa Fe.

Holli M

2014-05

Love, Love, Love these guys!!!! They care so much about their Clients (our Pets)!!I am very careful about who I bring my (2) lovely German Shepherds to for care and I can tell you that I would recommend ENV without reservation - they are awesome! I really appreciate their kind, loving and professional service. Thank you!!

Casey Cox

2020-05

My dogs have been traumatized before at other groomers. Once I found ENV, I refused to go anywhere else. They are so kind and sweet and gentle and patient with my dogs and seem to genuinely enjoy what they do!

Julia Irish

2013-05

Bloody Dog/ Bloody Upholstery all for only $82!My first, and last, visit to PetENV went as follows:I took my dog Rosie to PetENV on January 8th, 2013. 82 dollars later I had a dog with a bloody paw, blood on my car upholstery, and no response from the owner. She was "busy" and was supposed to call me back. Never happened. Worst of all, it took me two days to get my dog back into the car. I guess she was worried we were heading back to PetENV. NEVER AGAIN!

Fran Hill

2022-05

ENV was a great experience for my little dog. I recently moved here and my little Chloe was in dire need of grooming. I am very pleased with ENV.

Laurie Wilson

2020-05

ENV has groomed my huge Berners for many years now. Nellie and Tank are always challenging to groom since they are BIG with lots of hair....and ENV always does an excellent job to make them look gorgeous...

Brenda Shears

2020-05

First time customer- very happy with results. Our dogs were way overdue for grooming. We couldn't be happier with the results. We will return.

J G

2023-06

Great staff, friendly and understanding of my baby’s needs. Fast and professional. Thank you, ENV! See you again soon.

Kelly Pope

2020-05

Carl and team take great care of our doggies, young and old. They always come out looking beautiful and handsome! Highly appreciated and recommended!

David Bulfer

2018-05

Great place to get you dog washed. Karl and company treat you dogs well and they come home smelling great. Prices are a little bit higher than some, but the care and quality are worth it.

Laura L

2023-05

My favorite pet spa in town! They have always been so kind and patient with our pup so I couldn't recommend more :)

Mary Wagner

2021-05

Friendly, and very efficient visit there...I'll definitely be asking for further assistance for my kitty cat..not very many groomers except cats ( nail clips)...thank you ENV !!

Susan N

2014-05

My dog was traumatized by the experience. She had bloody neck when I picked her up. they make u pay before u see ur dog. Never again.

Shirley Chavez

2023-05

Had a great experience our first time and will definitely be back again!

Yates Coulter

2016-05

We take our 3 dobermans there, and they do a fantastic job !!

Rob Yardman

2021-05

Env did an amazing job. The pups are happy as ever.

project_raven _

2021-05

Great staff who know what they're doing. Would definitely recommend!!

holiTOMoli Holistic Arts Academy

2023-05

This place is awesome. Muffi loves it