Big R Stores - Las Vegas

Reed Carson

2023-12

Fantastic customer service. The young lady that helped me in sporting goods was amazing. I will be shopping there again.

D boy

2024-03

Good experience specially, associates in sporting goods. Help me very much with buying my first two firearms.

G

2024-04

Very friendly and knowledgeable staff. Appreciate your recommendation!!!!

hammondwest

2024-01

Paying customer could not use bathroom they need to know that someone over 50 can't wait

WhiteRose 19

2023-07

I went in with my Mom for a couple supplies for our yard and gifts for fathers day, I had excellent customer service with the Gentleman named Joe there. Even though it was a little hectic and crowded he went out of his way to know we needed help and offered us assistance especially for a great Father's Day Gift!!!

Skie Thatcher

2023-07

Ridiculous place, the staff can never seem to have their act together and the cashier at the front has a poor attitude towards everyone. I have visited this store multiple times and every time I see her at the from she is either throwing a fit about her job or yelling at customers and calling people names over their radios. The customer service is so lacking that you are better off being lead around with a blind and deaf dog. The female manager does nothing but complain about having to do her job and about other staff members to us customers, it's a wonder she still gets anything done. And the employee make it very apparent that helping you is a chore. They need a full overhaul of the staff there.

FD - F

2023-07

The worse... if you read the comments this store has to improve the costumer service.... the woman at the register (green hair) rude, and is not polite at all. Then there is a man that wears a winter hat (yup in summer 92'F) but whatever! he started to scream that he will refuse service next time... with the other woman at the register...then he gets his radio and tells the other guy (chubby..black hair maybe 6ft) rude costumer we will refuse service... so he walks away from the bay and they left my hay on the grown... excuse me??? So I went back in the store spoke with a lady manager_ (Jennie) .So even if Jennie refused to accept my return on the hose I must say she listen to what I have to say about her employees... she apologized for their horrible attitude...Then got the chance to speak to the other manager Jason... and again he listen and apologize for what happened and listen what us as costumers have to say... AGAIN ..... PEOPLE DO NOT NEED TO CUZ TO BE RUDE.... THE WAY HOW THOSE 2 EMPLOYEES TALK TO COTUMERS IS NOT ACEPTABLE.AND THEN SCREAMING ACROSS THE STORE TELLING" RUDE" COSTUMER WE ARE GONNA REFUSE SERVICE?? like you have control of it is not okay... that doesn't talk good about you as an employee and as a person overall( YOU GUYS DIDNT HAVE MY ORDER READY THAT WAS PUT IN THE DAY BEFORE? INSTEAD OF APOLOGIZE YOU GIVE ATTITUDE IS NOT ACCEPTABLE WHEN CLEARLY IS YOUR GUYS FAULT NOT MINE)Claps for the managers... this store deserves better.... you guys need to get rid of all these rude employees that I hope not to deal EVER again as this is a great store but the lack of costumer service skills on those 2 need to change or just be kicked out. If you read the reviews is always the cashier (green hair lady) that definitely is giving this store the worse review.... not to say then less of that other man that loads the items.Thank you again Jennie and Jason for listening what I had to say at the store today.

Tori Martinez

2023-06

Would NEVER recommend wasting money here. Here’s why:The worst customer service- if you can get any. Can’t find prices anywhere in the store for the things that are barely stocked on the shelves anytime I’ve gone. Also, I tried to return a couple products with clear barcodes on them & was told “we wouldn’t be able to resell these items in “that” condition”. If you can, spare yourself the experience & drive to Tractor Supply where they care about the customer never the money, every time.

Marce Romero

2022-05

Do not take your chances with this store. If you purchase something from here and if breaks or malfunctions they will simply tell you that if you've had it longer than thirty days you're basically out of luck. If I'd had known this before purchasing my product I would have gone somewhere else. Don't throw your money away be smart and go elsewhere. Never shopping here again.

Max Struck

2022-05

Drove over 3 hours to this location twice due to the fact it's the only store that's even remotely close to me that had what I needed in stock. Twice I haven't been able to get what I wanted. I expressed my thoughts, & concers on this matter to the management team. They went out of their way to ensure that I would be happy to continue shopping at Big R. This company really cares about their customers, & I can't thank them enough!! You don't see courtesy like this anymore, & I'm proud to say, that I love the Big R stores, & will most definitely be going backThank you!!

Anita Valencia

2022-05

Nice and clean and great customer service. Maurice helped us find boots when we had a tough time finding a particular size. He is courteous respectful and friendly. Tori is awesome too she made my day. Wish more stores had staff like this.

HonchX

2023-05

Very judge mental wouldn’t give me any answer or help guidance on what to do after buying denied a firearm Worker Matt Was Very Rude and unprofessional. ….. how are you working sporting goods but can not give any further information or have any numbers to call just a No There’s Nothing you can do

Matilda Austin

2018-05

Allways a wonderful day at this store. Nice people and if you look carefully you will be surprised by a great bargain. Got myself a pair of Beautiful boots for half the price! I'm s happy ☺️shopper! Don't forget to look on line for extra savings!!🤑 Happy shopping!!

Mari Sanchez

2023-07

Cashier with the green hair. You have beautiful eyes! She is always super nice!

erzatz barthe

2023-05

Rude staff. Manager is a bold face liar. Will not be going back or recommending this store.

Remy Solano

2019-05

If you are not a LOCAL, with family ties or relations you are not welcomed at the Las Vegas, Big R. They will gladly take your money and sell you products but if the item is defective be prepared to be refused services.I purchased product newly introduced to Big R. A “Karcher 3200x Pressure Washer,” which I paid $369.00 (USD) plus tax. I asked questions prior to the purchase, mostly because I was hesitant in purchasing a off-brand product.I was told that if I wasn’t happy with the product within the 30 days I could bring it back and exchange it. So long as I had the receipt and followed the 30 day guideline to their return policy. I purchased this product 04/13/19. I had the product for a total of 15 days, it was in a box for the first 5 days of purchase. I used this pressure-washer one time and ran it for about 4-6 hours total to clean out my garage. After use it was stored inside a insulated enclosed covered garage.On 04/28/2019 I took the pressure washer from out of storage. I had a big project very time critical and important. Family had driven down from Colorado to assist with this project. The 28th was the only day I had to get this job accomplished. After trouble shooting, and after YouTubing and trying to work through the lack of pressure we came to the diagnostic probability that the pressure washer was defective.I called LV Big R. Informed them of the issue. I wanted to check prior to spending the diesel fuel and 25 min into town, that I could be assisted. The employee instructed over the phone to bring the receipt and the Product.10-15 minute wait for the assist. manger I was told there was nothing they could do to help. Even though I phoned in ahead of time, they all seemed clueless as to what I was doing there.Clearly zero communication. I was then vaguely informed I would have to send pressure washer in for repairs (covered under warranty), and wasn’t able to get a timeline on how long or why it wouldn’t be exchanged. I asked why I couldn’t return/ exchange the product. First respond was a flat “No.” Little to no explanation. I haggled frustrated for information as to why after only owning the product for 15 days. The only reply he would provide me with was that it was a motor and they don’t accept exchanges or refunds for anything with a motorI was then told to wait tell tomorrow for the manager. When I expressed the importance of my situation of needing a pressure washer for that day that I bought this expecting dependability and reliability I was told that it wasn’t important and that there was nothing the assistant manger Mike Salazar could do to assist me with.I had to “ask” if I could leave the Pressure washer there until the manger of the store showed up the following day. Wasn’t offered that option nor was I given any customer service outside an employee who seemed terrified to say anything while Mike was present, and then received several apologies and was told I was a valued customer.Yet the same company in Santa Fe who abides by the same company policies said something entirely different. I called SF Big R as I considered that the situation didn’t feel right. The assist. manager of the SF Big R said they would take care of us, and help get this issued resolved with his Manager. I went back into the store asking for Item to be returned explained to Mike SF would be able to assist me. Mike then wheeled pressure washer to me saying “Ok.” Even agreed it was more then likely a water pressure valve. A “defect.”This is my 3rd incident I’ve had with Mike Salazar. At Tractor supply I never have these issues, especially with returns. They have never make me feel like I’m a second class citizen. Even though I’ve lived here sense 2011 I’m still treated like an unwelcome outsider by Mike. It’s just unfortunate that a Manager feels he’s a God just because he has a position of authority over a small town store where he uses his connections and favors to keep himself established.I upgraded to a STIHL PW in SF, and was treated with kindness, consideration, and professionalism.

cmegovert

2019-05

I was traveling cross country and I had a trailer lose its hitch pin and the trailer came lose doing damage to my truck and was dead in the water until It was repaired. Safety cables, break cable, and other necessary hitch accessories. I went in to the Big R store in Las Vegas New Mexico and this guy named Mike Salazar helped me and my son out and walked us through the isles and made sure I had everything I needed to get back on the road. Super cool guy and deserves an accommodation for being the best of Big R!! In all my years I have never run across a kinder, giving and understanding person in my life. Today Mike you were our guardian angel thanks man! Oh ps we made it home safe and sound....

Matt Clark

2018-05

I had to drive up from Santa Fe to buy a trailer here. The manager was friendly and prompt to get the paper work done and send me on my way. 10 out of 10 on her. When my family moves to Pecos in a few years this is the Big R I will be using.

Joey May

2020-05

I was looking for Hay. They didn't have Hay except for expensive kind also Located in a rough part of town always seems like parts are pulled out of the bags, Example pipe fittings and things seems like they get pocketed

Chris “ESE MR. OLDIE” Gonzales

2018-05

Helpful people and the store is nice. I love tha gun side of tha store the most. Like I said real helpful people all around tha store👌

Christoph Lujan

2019-05

Staff always greet and ask if you need assistance. Excellent inventory of just about everything.

Anime Freak

2022-05

Love this place!Came up with a slogan for yaGreat energy good people great service Big R!Bam! Haha

JESSE

2022-05

Sorry A$$3$ cant go to the bank and get change, why dont you round off to the customer, why does it have to be in your favor, ,scumm bags, stores going down hill anyways

Chris Barela

2020-05

If you drop in on the sale days you can get some great deals. Great selection of mens clothes

Shelle Timmer

2019-05

It was great, got the item I wanted for a great price. Service was quick and friendly.

Floralinda Martinez

2018-05

Super helpful staff, convenient location, great selection of items/products.

Diana Padilla

2020-05

Great store it's big and has all u need but food

Tanya Arrellin

2019-05

Absolutely love Big R!! Very fairly priced and very friendly hometown people

Andrew Blosser

2019-05

The staff was very friendly. Found what I needed. They even told me where to get what they didn't have.

William Darr

2020-05

Don't go here! The staff are racist against Americans!All Hispanic staff equals poor service and snide comments when you are not Hispanic!