Best Western Plus Montezuma Inn & Suites

Melissa Piper

2024-05

All of the staff were friendly and customer service oriented, but especially the breakfast staff. I'd stay here again solely because of having such a positive experience getting coffee each morning. The beds were comfy, and everything else was average for an off-the-highway hotel with free breakfast.Rooms: Average hotel room with microwave and small fridge.Food & drinks: OJ and espresso were a delicious treat, and you can't go wrong with the waffles and yogurt either.Noteworthy details: The kitchen staff member was extremely kind, attentive, and patient. The yogurt dispenser was down the first morning of our stay. They apologized, did some troubleshooting, and immediately requested to have it fixed. They told me the next morning when I arrived for breakfast that it had been fixed. The level of courtesy was five stars!

Sarah Teymouri Settle

2024-03

We stayed here while driving through on a road trip. We specially picked this hotel for the large pool that advertised a closing time of 10 but when we were there they closed it early at 830 for no reason and kicked us out. The staff was rude, never at the desk and took calling multiple times to get someone at the front to check in. Also advertised as heated pool and it is not. The room was only ok and cleanliness was only ok. You can hear EVERYTHING. Very thin walls. Would not recommend. We will not be back.Reply to owners comment: There was no one else in the pool or sauna while we were there. The employee just closed with no reason.

Jennie Anderson

2024-01

We were disappointed that the hot tub was not working. They had a sign up that the pool area was closed. They should have told us the hot tub was not working. We like to stay where there is a hot tub and no accommodation was made. We would have stayed some where eles had we known. The breakfast was ok. I didn't care for the hard eggs or ham. It didn't taste very good, it tasted cold.Rooms: The room was clean.

Lisa G

2024-01

Garbage left behind in my room from the previous occupant. The garbage was obvious when I walked into the room. Plastic water bottle and cellphone wrapper between nightstand and wall. I immediately went to the front desk to ask for the housekeeping manager but they had gone for the day. The very kind desk clerk offered to change my room to another. Honestly I am so grossed out by such obvious filth, I can’t offer a review about the rest of the hotel because I’m not going to use any amenities. If obvious garbage is what I see, what other nasty unsanitary conditions will I find? Eeeewww. Going to shower off and get out of here first thing in the morning. I hope the sheets are clean?!?!

Sue Doolittle

2024-05

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R. W.

2024-01

I'm a BW Diamond member. This property is dated and showing it's wear and tear. Rooms are OK but nothing special. Furniture had a layer of dust that it was obvious things were not cleaned often. TV did not work at first but was fixed quickly enough. However the bed was clean and comfy.But the worst part was...They're heating breakfast up in the steamtable / chaffing dishes. That's a good way to poison some one. Food needs to be brought up to temp quickly by cooking in an oven or stovetop first and then transferred to the chaffing dishes to hold. Everything was luke warm / cold...from the frozen pre cooked eggs to the biscuits to the sausage and the gravy were just put out to warm up in the chaffers themselves. BIG no no and basic food service 101 kinda stuff. Would not return.

Jorge Velasco

2024-02

It was a good stay, the only problem was the heater that would not stop even when I lowered it to 63 degrees. I had to turn off heat and turn on the AC. After that it all went well. Thank you

Tim Mroczek

2023-11

Nice place!Room was clean and quiet - including the HVACBed was comfyFront desk folks polite and efficientEasy to find and restaurants are relatively close byYes, I will stay again if the need arisesWalkability: You won't be walking for anything - Las Vegas just isn't built that way.

Maria

2023-10

Definitely not a 3 star hotel as stated on Google. Our room seemed okay at first but our opinion of it went downhill quickly. Our air conditioner barely cooled the room, the refrigerator did not work and we found a sex toy in the disgusting arm chair. Also the free breakfast was not good, everything was cold. The only positive things I can say are the bed was pretty comfortable and the staff was very nice and helpful. For the price we paid, I expected much better.

Megan Mahoney

2024-01

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Sunny Ehler

2023-11

If you want a more upscale hotel with most of the perks your looking for then check out this hotel. They have a large lobby and another area off the lobby with tables and chairs for to enjoy your hot breakfast before setting back out on the road or just sitting back to read, people watch, talk to other guests or whatever you would like to use it for. There's meeting rooms, a business center, weight room, indoor pool and hot tub and a indoor elevator in the lobby. The staff here are very professional and friendly and offer accommodations to make your stay more like home. From house keeping to front desk agents to the management are here to make your stay enjoyable, comfortable and full of fun. Conveniently located just off I-25 with easy on/off access, covered parking area for your check in/out, rooms are second to none here in Las Vegas, NM. Beds are super comfortable, awesome pillows and comforters are super soft and warm. The rooms are very clean and offer nice amenities in room. They have mini suites with a pull out bed, mini wet bar, Keurig coffee machines in each room, a microwave, a mini fridge, in room heat/ac unit along with either a king bed or 2 queen beds and much more. Regular rooms come standard with 1 king or 2 queen beds, a reading chair, dresser for clothing, a microwave, mini fridge, flat screen tv with cable, free wifi, Keurig coffee machine in room, in room heat/ac unit, iron, ironing board, 2 dirty laundry bags, full length mirror, hair dryer, granite countertop in bathroom and nicely citrus scented amenities. All the standard room amenities are also available in the mini suites also. Just didn't list them twice.

Avery Causey

2023-07

Super friendly and helpful staff! So nice to talk to smiling cheerful people that really care about being helpful. Room was decent with a nice bed with a good mattress. Mini fridge and microwave in room was great as well. One odd thing was that the bathroom didn't have a vent fan but other than that I would recommend BW Montezuma to anyone. Just make sure you book your reservation in advance for the best price.

Charlene Carrillo

2023-07

Our suite was clean. Comfortable bed. Great breakfast. However, this is our second year at this hotel. We come for the fiestas every 4th of July. Why was the pool closed yet again? I understand the pool being closed due to last years fires. But why is it still closed this year. We were looking forward to a relaxing swim after the fiestas. Also the TVs were acting up. TVs kept turning off randomly. Channels were not working on Saturday morning into the late evening. I reported this problem on Saturday morning. No one came to even look at it. I also told the night clerk. Issue was not resolved. Unfortunately I will not be coming to this hotel ever again and neither will my big group of family.Nearby activities: 4th of July fiestas.Food & drinks: A full variety of breakfast

Adam Robinson

2023-09

The flooring in the bathroom tile is basically just laying on the ground. Cracked, hotel is super dirty. Stair well has mold, dust and trash every where.$212 for one night military rate with a pet fee… my pets made this place smell better.Great for a budget, not $200 nearly worthy.

Angela Bennett

2023-09

Made a reservation months ago, and the rude little pink haired girl behind the counter gave our room away. I booked an accessible room and had the printed confirmation in hand. She argued with me and told me I had no reservation for accessible or 2 queens (while traveling with 3 people, 1 in a wheelchair). She kept calling me Ma'am in the most snotty disrespectful tone. Best Western has lost my business. On a 2 week road trip, this was the worst!

Kayley Montgomery

2023-07

For the area it's nice. The front desk is not very good and very unresponsive to requests. The breakfast is good, and the staff at the breakfast are nice. The rooms were not great. We had to get our mattress replaced to be able to stay in the room.Edit: We stayed twice in a week. The first time was the mattress issue. It was resolved. Not sure why the mattress was put back on bed in that condition in the first place... But the "unresponsive" desk experience was our second stay. We had to call 3 times for bedding for the pullout over the course of an hour. Then we eventually had to go down in person and request it. The phone in our second room was not working. And the front desk seemed annoyed we were asking for things.

Jamal

2023-10

This is the only Hotel in the area that has great service and extremely clean rooms. The towels are always white and clean and the sheets and pillows are crisp and fluffy. Thanks to the owners and staff!Rooms: Nice clean sheets and towels.

Aiswarya Abhisek Mohapatra

2023-10

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Josh Larance

2023-07

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Stephanie Johnson

2023-05

The room was nice and clean, the lady who we booked the room with at 2am was not very bright and didn’t seem to know what she was doing. But what saved it, was Debbie who was running breakfast. She was the sweetest lady. My husband and baby were up in the room so I went to get breakfast and bring it back. Debbie saw me loading two full plates and got me a tray so that I didn’t have to struggle. She also saw that the sausage patties were almost out (it was 9:50) but she ran to get me some and said “it’s not breakfast without some sausage patties!” Seriously, best customer service ever. We will definitely stay here again because of Debbie.

Shelley Harkrader

2023-11

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Ron Mettler

2024-03

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Sin-D

2023-11

Room was decent. Service was good. Hot tub broken. Pool freezing cold and dirty.

Sid T

2023-05

AVOID AT ALL COSTS. They messed up twice in one stay and were dishonest.We checked in on December 29th for one one night. Upon check-in we were given room 111. We looked at the room as it was right next to the back door on the ground level and asked the night manager if we could get a room on an upper floor. He said "this is the only room I have".Entire night the back door kept banging against the lock as people went in and out to smoke. My kids kept waking up every 20 mins due to the loud noise. Then in the morning people used the back door to take their dogs out. Needless to say we had a miserable sleepless night. The hotel was a disaster.Then in the morning during check-out I mentioned this to the manager on the front-desk who said "You should have never been given that room. We always have a lot of issues back there. I always tell people that those rooms are not the best". I was like "EXACTLY". Offcourse no one cared to tell us anything. The manager promised me a "full refund" through Expedia.Offcourse no refund showed up. When Expedia called the hotel they said "the person was a night auditor and was not authorized to issue a refund". That's it.I am so disappointed in complete lack of customer service from Best Western. They were not honest and didn't care for the customers experience.

IVANIA ZELEDON

2022-05

We stayed over for 2 nights. Staff was great and work together as a real team specially during breakfast time. These days everywhere you go there's a wait due to short stuff. The breakfast staff was awesome and our room was very clean and we didn't have problems with noise or strange people. The bed and room was comfortableas well. I would definitely stay again for the price & customer service.

David Jones

2022-05

Very friendly and helpful staff. Great breakfast. The lobby was very clean and welcoming. They are pet friendly but not all rooms are pet friendly. I travel a lot for work with my dog Ava by my side. I made a reservation and requested King Suite as I was here for 3 nights. I needed some extra room to work. When I checked in I got a two queen basic room. I had two kitchen like table with kitchen like chairs in poor shape. An office chair would have been ideal. The first poor chair when I tried to move the arm rest popped off. The luggage stand was broken. The bath towels were ragged and not soft. The shower head was horrible. Needs to be replaced. My room was serviced after the first night but they did not empty the trash can. They did not service after the 2nd night. The room was clean and the hotel was peaceful. I would recommend they change out old worn-out furniture and showerheads. Also maybe invest in new towels. They should at least have more pet-friendly rooms like King Suites. They charge a 20 a night pet fee, so they should offer more pet-friendly rooms. Overall not a bad place. I did enjoy my stay.

A Bradley

2023-05

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Sue Webb

2023-05

I traveled to Las Vegas for the funeral of a close relative. The staff at this hotel made my trip so much more pleasant than it could have been. From Isiah who booked my room via telephone to Marissa who checked me in and out, they were just fabulous. The room was very comfortable and well appointed, breakfast was pleasant and tasty, and the bed was exactly what was needed at the end of the day. Kudos to this hotel and its staff for a job well done!

Theresa Tee

2023-05

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Tanner Busacker

2022-05

Great place to stay! Breakfast was delicious with a wide variety of option including sausage, egg, pancake, yogurt, cereal, pastries, and more! Rooms were clean and bed was comfortable. I just wish they had more availability so I could spend another night.