Big R Stores - Bloomfield

Bea DeLaT

2024-02

Big R in Bloomfield, NM is an awesome store. I just spent the last two hours there buying ammo, hats and beef jerky. Cena, the store manager is an absolute doll and John, the fire arms expert is a gem. The rest of the front end staff are pretty great too. Big R is a dog friendly store. They kept giving my German Shepherd, Xena, dog treats; no need to feed her for the next few days. I look forward to my next trip back so that I can spend more money and visit with the exceptional staff.

Warman Hall

2021-05

If you've never visited a Big R store you need to try it. They are a great small town mix of feed store equipment store and department store. There's a decided rural living spin to all the clothing items they offer. You can pick up everything from a pellet grill, to hunting and camping gear, to feed for your livestock. the one in Bloomfield is a particularly well run example of the chain in general.The staff have always been friendly and helpful.

Lori Sheridan

2023-07

This is the second time I have come into the Bloomfield Big R and the older female cashier/manager spoke to me in a rude/high and mighty manner.It may be time for her to take a vacation or hand the reins of customer service over to someone else who enjoys working with people.I have observed this woman being cruel and insensitive to her employees/coworkers and now it is starting to radiate outward on the customers.Please assist this person in having a better attitude and work demeanor.Thank you

Liz Cameron

2023-05

I am writing this review at the request of a friend who doesn't use the internet. Today they went to Big R in Bloomfield. Wanted me to let Big R know the hay they got for their horses was excellent and they were very pleased. Best hay she's gotten anywhere in the area for a long time. Staff was also helpful and friendly. Phone interactions with staff before driving an hour to the store since she lives in a rural area was also very helpful and information provided was accurate. Thank you Big R for the quality hay and quality service! Will be back for more. She said people please support your local businesses like this that provide quality service.

Vern Ferguson

2023-12

The employees at the Bloomfield store are always friendly and helpful even if they don't have w h at I'm looking for

Aaron J “Double A” Martinez Campos

2023-06

May 17 I visited the store to return a pair of gloves, which happened to be the cheapest item on my receipt. Despite having the receipt and the gloves in pristine condition, the store refused to provide a cash refund, which left me feeling frustrated and singled out and dissatisfied with their customer service. Both with Alex I belive her name was, who made the judgment call that I didn't deserve my money, and the older "gentleman" who answered the phone and completely made up his own returnpolicy for big r on the spot to fit the situation.First and foremost, I believe that as a customer the past 3 years I've lived in the area when i pay cash for an item and return it for lack of necessity the same day as purchased i expect to receive a cash refund for any returned item, regardless of its value so long as I fit the criteria. I did. It's understandable that some stores have policies in place to protect themselves against fraudulent returns, but when it comes to low-value items like gloves, I would expect a certain level professionalism.They basically robbed me they got their merchandise and I got a gift card to shop at a place i don't feel comfortable shopping anymore. Wouldn't it have been easier to just stop me at the door and say "hey please leave you are being refused service here"The fact that I had the original receipt (with my name and #)and the gloves that were in the same condition as when I purchased them further highlights the store's lack of honesty By denying me a cash refund, they made it clear that their policies prioritize profit over customer satisfaction or worse that they can judge a person by how they look I guess...and decide upon themselves not to give a man's money back but that the clerk has the authority. That's right, at the Bloomfield store it's actually at the clerks discretion?The the fact that the manager on-duty, the older gentleman who's always behind Sporting Goods counter with glasses and no hair was willing to fabricate his own Big R return policy for the situation and be extremely rude to me even after he admitted that the clerk should have notified him and that I should have gotten my money back shows just who matters and it's not the customer or maybe it's just some customers that matter? I've spent a lot of money here over the past few years.After I informed him that I knew the store policy and had called The Farmington store to see how they would handle the situation the Bloomfield manager actually said to me, " why did you ask me a question you already have the answer to!" I'd caught him and he didn't like it.I strongly believe that good customer service is the backbone of any successful retail establishment. It's disheartening to encounter a store that fails to acknowledge the importance of customer satisfaction, especially for such a minor issue. Still, it's the principle. If a store cannot accommodate customers for a simple return of a low-value item, it raises concerns about their overall commitment to customer service.In conclusion, my experience at Big R in Bloomfield was disappointing, to say the least. Their refusal to provide a cash refund for the cheapest item on my receipt, despite meeting all the necessary criteria, demonstrates a lack of flexibility and customer-centric approach. I was judged by the the store clerk who took it upon herself to decide i wasn't good enough for my hard earned money. I hope that this review serves as constructive feedback, urging the store to reevaluate their practices and prioritize customer satisfaction. As a result of this incident, I will be hesitant to return .This is not how lostprevention works

Christopher Hedges 133

2023-09

It's hard to run an establishment properly when you have one manager who's a blatant racist towards Natives, One that's always walking around the store drunk and another who covers up the bullying and harassment when other employees are singled out.

Alex Arnold

2020-05

Sales associate Morgan is an absolute sweetheart!!!!!! The assistant manager and the gentleman with the goatee are pretty awesome too. I had never been to a Big R store and my first experience there was great. I spent two hours at the Bloomfield location walking each aisle twice. I spent an exceptional amount of time in the clothing section. Big R in Bloomfield is an amazing store who employs good people. I look forward to my next visit there once I'm back in New Mexico.

bmorris0023

2023-05

went in to see if there were any new Carhartt merchandise but the staff had nothing better to do but follow me around the store...they were very rude by insinuating I had stolen something also...I think I will stick with the Farmington store...very sad business practices at the Bloomfield store

MrTruckmech carter

2023-05

It don't matter if there is a line at the register, if the cashier wants to visit with a coworker about weekend plans the line will wait. And if you ask an employee for help they always act like you are such a burden to them. Go to bigr in Farmington instead. Friendly service there without the holier than thoa attitude.

Antonio Alvarez

2023-05

Bought some wood pellets here to heat my home. They were absolute garbage. And of course no guarantee available for the item! Go figure! they won't even stand behind their own brand of products.

James Garrettson

2022-05

The staff at Big R has been always helpful and cheerful every time I stop in. From tools and home repair to FFL transfers, they have been wonderful. Especially the management. Thanks Big R Bloomfield staff!

Kay Neddah

2018-05

I have been to Big R in Bloomfield several times busy and not busy staff are ALWAYS polite and helpful. A gal I think named J'ette has helped me many times and I look for anytime I need something other then clothing,,, she is the most helpful and very friendly. Y'all have a great employee in her and all to be honest.

Ronni Pichardo

2021-05

Although I've really only ever have had positive experiences with Big R stores, Bloomfield has gone above and beyond what is required from them! I have been looking all around for a specific gun as an Anniversary gift for my Husband (whom can be hard to shop for). When calling to enquire about stock, Sena really went out of her way to help me locate this specific gun that has been such a challenge to find. She could have easily said she didn't have one available. But No, above and beyond! My husband will be so excited when he sees it! Thank you Sena and BigR Bloomfield. Very grateful. Best Customer service!!

Deb Lasster

2023-06

Manager was awesome getting 2pump sprayers ready for us. Super helpful and extra nice

Fine Art by John & Darcy Newton

2023-07

Beware! If you buy something you can't return it once used. For any reason. How are you suppose to know if it works unless you use it. Stupid policy!

Anita BERRYHILL

2019-05

Big R never let's us down my kiddo needed welding gloves for welding class, staff is always kind and great us with a hello and a smile, we love this store for all home, yard, farm, and clothing needs they also have a great selection of food for pets 😊

Melissa Brewer

2020-05

Still can’t recommend! I did give it two stars instead of one because the sales staff seems to be helpful. they just don’t ever have what I go in for! ...alway go in for things that should be at a hardware store!

Tyler D

2022-05

Great customer service. Had a good chat with the manager on my first visit in. Felt like I knew here forever.

Dinky Jackson

2023-05

Managers are the best in this store. Very helpful and always have what I need or will get it in.

Bana Johnson

2021-05

There is no order to the shirt racks. Everything just tossed here and there. Been that way for months. I don't even look anymore. Better to go to Farmington.

Liz Cameron

2022-05

Staff was very friendly and attentive. Store was well stocked and clean. Restrooms were also very clean.

Harris Charley

2022-05

The Bloomfield location is the best of all of them. The staff are very nice/friendly and willing to help. Great job!

Danielle Orozco

2018-05

Customer service is great! Dave took time out to show our daughter the chicks and make it entertaining for her

Lefty Hunt

2019-05

Two time been old man at the gun counter unpolite . The way I dress he look over me and help the next person that was way cleaner and whiter then me !!!

Georgianna Martinez

2023-05

Lady behind gun counter acted as if I was an inconvenience at her counter. No customer service skills

Terry McCoy

2018-05

Went to Bloomfield store because Farmington store is horrible. Bloomfield store was very busy, friendly, and helpful. I will always go to Bloomfield Big R.

Forrest Halford

2018-05

Much better than the Big R in FarmingtonMuch more friendly and helpful staffUnbelievable differenceWill go here from now on rather than the Big R in Farmington, they are rude

SAL

2024-01

Always have what I want

Jessica Albin

2018-05

I love this store, and right now they have a great deal on flannel jackets.