Smith's

Michael Baca

2024-05

The meat here is truly atrocious! I will neve buy meat here again. I opened my meat to make a cheeseburger and it was brown. I truly wanted to buy a steak but the meat in the displays was already brown so I went with what looked to be good. This is not the first time either...I'm truly disgusted by what they sell.

Erin O'Neal

2024-04

They're nice and all but I just looked at my receipt because something didn't seem right. A lot of these items are much more expensive than the prices listed, and I don't mean the sale items. On top of that, they switched the sale tags this time so that what you see is the digital price, not the card price first, then the card price was under that; normally, it's the other way around. I'm just going to go the extra distance to shop at Walmart now since they want to be deceptive. People shouldn't have to hope the price they'll get at the register is the same listed, and nobody has time to read the fine print on a price tag for groceries.

Silent Walker

2024-04

We've been shopping here for years the only complaint we have,is your meat dept.seldom has a counter person available. My time is valuable too. Put the bell buzzer back to alert meat staff working in the back please and Thank you !

Marcy Marquez

2024-01

I ordered dozen hard rolls to be picked up today. Not only were they baked fresh and still on the racks, but the bakery lady was very efficient and kind. Cashier was very hospitable. Usually they're snobby at this Smith's.

Cheyenne Brister

2024-01

I just spent nearly half my paycheck on groceries here and $20 of "fresh" chicken was absolutely spoiled and rotten! It's not even expired! I hadn't opened or tampered with them. I tried calling to see how to get a refund because no way am I driving over there with it because it reeks, and no one answers. I just wasted $20 worth of food which only had 8 chicken breasts (4 in each pack) and they're completely disgusting. I wouldn't recommend any produce here at all

Whatsername

2023-12

It like they don’t check the expiration dates or bother to check items that are molded and look damaged. Couple of times I did not look at a bag of tortillas that had mold between the folds. I bought Hagen-Dazs ice from here and it seem the ice cream had been left out to where all ice cream bars had melted, on top of that, they tasted like they have been sitting there for a long time (freezer burn taste). I would not recommend shop here if you want fresh food. Surprise this place hasn’t been shut down yet.

Chris Peach

2023-11

Been coming to this grocery store for years. A true regular, probably 3× a week. Last Friday afternoon around 4 o'clock, I needed a few things for the weekend so I stopped on my way home from work. Got my groceries, basic stuff meat, eggs, milk, etc.Went to self checkout, the total was $61, I swiped my card, it said purchase declined, I thought it was weird because I had the money in my account... But another bill had been pulled before I checked so I had $57 in my account. Smiths took that and then declined my sale. Leaving me with 0 funds on my card and no groceries. I showed the attendant the clear charge on my card, she called over several managers, they kept denying it took my money when it clearly did. So I called my bank, there was a charge for $57, I had the bank speak to them. Still denied me being charged and said it would be reversed If so. There was a middle aged manager that was particularly rude and didn't want to help at all, forgot her name. So after an hour of going back and forth I left minus $57 in my account and no groceries. They stole $57 from me and instead of making me pay the $4 difference like they should've on a partial charge they embarrassed me, took my time, money and were wrong the whole time. It was never reversed I had to dispute it with my bank, it took a week I barely got my money back yesterday afternoon. One person helped and his name was Dennis Baca, a manager. Besides that horrible and you lost a loyal customer that day, do better.

Charles Defilippo

2024-03

Everyone was wonderful to me. My second time at this store, and I will go more often. Don't understand the other reviews.

Cresensia Torres

2023-09

My elderly mother and I felt so uncomfortable at this store today. I sent my mom to self check out well I went to grab a bag of chips Smith's gave me for being a valued customer. When I came back my mom said she put the code for the wrong tomatoes and onion and was waiting for the attendant to come. I pushed the button for help two times well she went and helped others that came to the self check out after us. I noticed the whole time a security officer was watching us and getting closer and closer well we scanned. I then needed more help and like the last time my mother had to physically walk up to her and get her attention for help. When she was also watching us. I we got everything figured out and noticed the guard stopped hovering over us when we completely checked out. My mom has heath problems and is frail and skinny. As her care taker I already have a hard time getting her to go out because she feels she will be judged for her weight. I spend from $800 to $1000 dollars at your store a month. I have never been treated like this or felt like this after leaving any Smith's. I need to be contacted my a manager that can get this situation to not happen again. Not everyone that looks skinny and sick are drug addicts going to steal from you. Some people have legitimate health problems. My mom is even more unset then me about being judged.

Astronomical Vison

2021-05

Well just south of the parking lot is a lot of homeless activity. I have to drive through the lot Monday-Friday and this is what we residents of the area have to see. One vehicle which is a van has been on blocks for almost two months now...

J Kango

2023-11

Has to be the worst Smiths in town. Dont go here. Definitely do not online order. Trust me. 0 stars if i could. Customer service is off the charts bad. And more

Susan Blackwell

2024-04

I usually have a good experience shopping here. But today customer service was callous and cavalier.

Jacob Vanbeek

2024-04

Produce section is good, the rest of the store is ok. The front end is often frustrating. The lines are long, even for self checkout. The self checkout system has problems, including thinking you place your items in the bagging area before you actually do and the employees are often quite rude.

Eco Maniac TicTak

2024-03

I don't like nor care for the staff they're show no respect to new/ night shift workers in an interview a head staff told me they fire anyone who doesn't empty 4 create and we have to accept their insults or we get fired I don't think they are great people and they need new bosses that show respect it explains why their low on staff

Marcelina Romero

2019-05

I go to this location about 4-5 times a week and each time I go the employees are friendly and they always go out of their way to help me. The store is always clean along with the shopping carts and parking lot. I love the low prices they have quality food and fully stocked shelves! I will continue to go back and I'd refer anybody that asks. Thanks Smith's

Sue Thornhill

2023-07

Smith’s Boost program is a joke! First time my shopper didn’t know how to make substitution for celery and obviously needed training. So no celery.I’m retired, no car, can only shop once monthly, so I thought this service would be worth a try.Second time shopper got the wrong brand of sliced cheese and it only showed up as a substitution when they checked out. Don’t know if they just accidentally got wrong one or made substitution without telling me via text. I had a coupon which was now not used. I did get $5 credit BUT for next order.Third time tortilla chips I requested were out of stock. No problem as my shopper sent text showing substitution which I approved, and showed it was made. However, after delivery I discovered no tortilla chips!! After chatting with “live person” on their app all I got was EXCUSES as to why I didn’t get the chips!! Got email from Smith’s on problem, replied sending them pics (which live person said I COULD NOT DO!) and NEVER got the courtesy of a response. Guess Smith’s knows they messed up and won’t acknowledge it. Not worth it.I personally believe this happens so that I will have to make another order which must be over $35, for them to make more money. And I bet on a subsequent order something will also be left off.

Tiara

2023-06

The ABSOLUTE MOST DISGUSTING GROCERY STORE IVE EVER BEEN In!! Filthy! The trays under the produce are GROSS! You open the doors for cheese! What is going on?!Floors haven't been mopped in who knows how long?! Mouse traps everywhere! I only bought packaged items! I was creeped and grossed out!! How has the city now shut this place down !?!?

Shawn A

2024-04

Update: it's been 6 years from this post and the biggest change the store made was they added two more security guards so now you have 3 armed security guards when you enter/exit the store. I always tell myself I Will Never come back but there are times I need something for dinner and I will pop into the store and kick myself everytime I make this decision. Last visit while waiting to self check out 1 couple in front of me was arguing with a worker because they were putting items in their bag without paying and when I finally made it to an open self check out the screen was showing me to choose my payment method for over $100 so I called over the attendant and the last person simply scanned and stole the items. I wish they would shut this store down and force the trash to shop in another neighborhood.People begging money in the parking lot. The deli slicer almost always has left over meat from the day stuck to it. Security guard is on duty during store hours which makes you feel uncomfortable. The idea a guard is needed at a local grocery store is a strong indication of the type of shoppers you interact with while at the store. The store shod be avoided. Drive across the bridge to Albertsons and avoid this location when possible.

Sangre Rosita

2023-09

I stopped in at this Smiths on 4th st Friday, Aug. 4, 2023 around 5pm. I went to use the restroom the same time an employee was using the restroom (women’s). As I was washing my hands the employee walked out of her stall and straight out the door. Confused that she didn’t wash her hands so I followed her to see where she was returning. She walked straight back to behind the deli and proceeded to handle the deli meat. I saw the sausage in her hands as she assisted a customer. She didn’t wash her hands after using the restroom and continued to handle food. That was the most disgusting thing I have ever witnessed.

Arzou Ebra

2023-06

Leah the worst and Rudest manager there, she did not ho or the price of eggs that were put on there. No Such good customer service loyalty.Also Bakery department makes you feel unwelcome. Very rude people in that smith's.

sue Ribeiro

2019-05

What a beautifully clean and organized grocery store!!I wish it was in Pennsylvania! Produce and prices were superb !!

Juana Torivio

2023-11

Came to get stuff for our spaghetti dinner, instead had the WEIRD night manger (guy with a little pony tail) follow us around and take pictures of me and my children with his cell phone... Need less to say we will never come to this SMITH'S location again... Asked at another location if this was policy and they said to not go back that they had never heard of such a thing being done to customers.

Patrick Massengale

2018-05

The store manager, Matt Gyger, is very clearly a step above most store managers. Matt went way above and beyond what would be expected or required to take care of me. On July 4th weekend, I purchased a floor model high back wicker rocking chair at a huge discount of $100 for $80 total. A friend helped me get it home in his truck but we failed to properly tie it down and it flew out the back and was destroyed. I called back to the Smith's where I bought it to buy another one, not looking for a refund. They didn't have one at that Ellison & Golf Course location. I finally called this location and Matt offered to try and find me a replacement for free, even if he had to buy a new one from the supplier. He was unable to locate another chair but graciously and quite generously offered to give me a full refund. I returned the chair and was immediately refunded cash. I couldn't believe this level of service. I am an extremely happy customer and have nothing but good to say about Smith's, particularly Matt Gyger. I hope I spelled his last name correctly.

nick sisneros

2023-07

Came inside to pick up my sushi order for a customer. Door dash is operating perfectly fine. But this place is desolate; absent anyone to even acknowledge me.

John Valdez

2023-07

Sorry had to give it a bad review because of the deli hours. I got there a little after 5 and it was closed. I've been here way later than that and it's open. I asked when it closes and was told "random times " "it's best to come before 4". A lot of people do t get out of work for that.

Misty Shakespeare

2023-05

First off this store has been my favorite smiths since I was young.. now I come with my children and I have to say it’s still the best smith’s in town .. we just wanted to thank one of your employees for going above and beyond!! Thank you to the older gentleman Vincent we greatly appreciate you! Give that man a raise! My kid wants to go back and give him a thank you card for being very kind! We will continue to shop here as long as your doors are open! Thank you for amazing customer service Vincent!

Dianna Elder

2022-05

The store itself is well laid out and has friendly helpful staff. My issue is checking out. Too many self service lines with too short of lanes to handle my chart.. it makes me not what to do any real shopping for groceries because I had to wait 7 people deep to get a lane that was serviced by a cashier and was long enough for me to unload my chart on. No wonder our society is training us to use on line everything and free shipping. No one wants to spend hours in the grocery store waiting for service.

Carol Donlin

2023-05

Nice produce but NO CASHIERS. MINIMAL HELP IN SELF CHECK.Computer crashed and the help that finally came tried to process my credit card and told me the computer couldn't process the chip card so voided my transaction.She wouldn't just move me to another register but I would have to stand in line AGAIN.I left without my groceries and had to go somewhere else to shop IN A BUSY SATURDAY MORNING.Then, I got home only to discover they processed my credit card TWICE for the same transaction at Smiths that supposedly wouldn't go through. I spent 30 minutes on the phone with the cars issuer to clear the two voided transactions.VERY UNHAPPY AND NOT LIKELY TO RETURN FOR QUITE SOME TIME. 😕

Unspoken Unfound

2023-06

This location is the absolute worst. They say items aren’t in stock for pickup when they are. It took me 45 minutes to reach anyone handling store pickup and they didn’t care. Then when I called corporate to report the issue they didn’t care either. I will never go to a Kroger store again. I’m done.

Atlas Hardage

2023-05

Open - Everyday6:00am - 11:00pmIt says it on the sign, on the door.I have no idea why google takes this long to review an actual picture, totally bizarre.It's 2023 and things, "take a while". Eh•This is a nice store•Only had one bad experience here•Needs better bike parking