Jack & Rascals

lauren wilmert

2024-03

Unfortunately I am leaving this review because my little fur baby has constantly had razor burns and cuts when getting groomed here. This time it was so bad he can barley walk around without pain. I have also found some small cuts under his arms. I really like this place but I don’t think I will be bringing my pup back here for grooming. :(

Adrian Valdez

2023-12

We did the self wash option and it was awesome! $15 and we were set. Included different types of shampoos and conditioners, as well as brushes and a blow dryer! 10/10 would definitely recommend.

Mary Strader

2023-05

High hopes of a great cut for our dog is down the drain. The groomer asked specific questions about what I wanted done since it was my dog's first time there. She (Let's just call her Y) didn't seem to understand the measurements that my dog received at another groomer (1 Inch and 5/8 inch), I asked for no scent, do not trim her feet all of the way, leave her body, beard and head a little longer and to not trim her ears. So when I picked her up, the ONLY instruction that Y followed was not trimming her ears. She was packed full of scent, which I am very allergic, Y cut all of her beard off, her head is trimmed almost next to her skull, her feet are groomed like a poodle, and her body is almost shaved. $75 for a 10 pound dog that didn't even receive a cut like was asked for. $75!! I wanted VERY much to take my dog back to J & R because the staff when I first walked into the store part were SO friendly and helpful. J & R would have been our go to place for toys, food, grooming etc... I just can't spend this kind of money, did I mention $75 for a very very bad grooming experience. I added before and after pics. She usually gets a shorter version of the before pic. Good news is that she will grow out.

Lily Barnwell

2024-01

I love this place! I recently went here after my two dogs got sprayed by a skunk and they were unbelievably helpful and kind! After a quick call, they had baths reserved and a very effective product waiting for me when I arrived. Several employees checked-in on us during the process and the manager was very knowledgeable and gave super helpful suggestions in how best to remove the odor. Excellent customer service and great products, I highly recommend them.

Crystal Garcia

2024-05

Such a great place to wash your doggies!!! The staff is so nice and helpful as well! Can't wait to take my girls back for another bath time!!

Madelynn Eccles

2024-05

First time going here and I will 100% be going back! They were fast and did a FANTASTIC job! Great price as well. I can not recommend this place enough!! 11/10!!

Victor Jensen

2024-05

Nice place. Lots of food options including refrigerated foods. Good toy and collar selection. You can was your dog here too or have them groomed by a professional.

Kristin Holmbeck

2024-01

Travelling from out of town, Jack and Rascals accommodated my two dogs at the last minute for grooming. The customer service was great, and my dogs don't smell like death anymore. One of my dogs' nails wasn't cut, and the groomer explained that it was because my dog had had enough by that point. I appreciate the groomer for not having pushed my dog past his limits and also communicating that with me. Will return when I'm travelling through again!

Victoria Horan

2023-11

First time ever getting our Rat Terriers groomed. They did a great job! One of them whom is normally very “cat in water” when I bath her, did amazing and was more at ease after the services. Highly recommend dog grooming at Jack & Rascals!

Correen Talley

2021-05

I absolutely love Jack & Rascals! i have been to so many groomers and they are by far the best! My dog was adopted and is skiddish but they placed him with the same groomer to get him used to grooming and now he has no problems! They can do all kinds of styles for your dog and just have fun with it! My dog never comes back with missing patches or nicks on their bodies. Just an all around great groomer, don't think i can go anywhere else!

Savannah Duran

2023-12

So nice and helpful. We bring our senior dog here and she loves them. They are always patient with her even though she is extremely nervous.

Vanessa Gonzales

2020-05

I took my two dogs in for a grooming. I love the way they came out! They did exactly what I asked. I had photos to show the groomer. She checked their fur to make sure they weren't matted and confirmed the type of cuts were possible. I definitely will be taking them back!

Craig Bronson-Price

2023-11

Always easy going, the DIY dog wash is very accommodating and at a fair price. If you don't feel like washing your dog, they have in house groomers as well. Either way, Jack and Rascals got your back.

Ann Klotz

2024-01

UPDATE! Jan. 2024Still going to Jack and Rascals with my 2nd Miniature Schnauzer, Lucy. Stephanie is her groomer and is awesome. Highly recommend.Had my Mini Schnauzer groomed first time at this locale. Let me say first I am very picky about my animals, and groomer Renee did not disappoint. She was thoughtful and loving to my little one. We will be utilizing her caring services from now on. I might mention we drove over 30 miles to go there and was not disappointed. Excellent service!

Heather

2023-12

Great place for pet food, no fillers or nasty stuff in this pet food, the service is fine but I wish the staff was a bit more educated on the products their selling, and the benefits of the food they’re offering, but great if you already have the knowledge you need and know what you’re looking for

Devin Perrine

2024-04

Shelly is an amazing groomer and my fur baby comes back looking beautiful every time!!!

Raymond SantaCruz

2022-05

We've been taking our fur babies from left to right, Jordan and Uno to Jack and Rascals for there grooming services, Jordan for 4 years and Uno for a year now. The grooming services are bar none one of the best in Albuquerque. They have numerous groomers on staff but the groomer that we make our appointments with is Alisha. She's been doing a fantastic job and she's very professional. I would highly recommend taking your dog to Jack and Rascals for your grooming needs.

Isabela Lopez

2023-11

I've been meaning to make this review for a while now so I'm glad I'm finally getting to it! We've been taking our husky, Iris, here for a long time now and we just love it! In 2020, Iris had some red spots on her skin after getting groomed, (possibly due to the type of shampoo) one time and we contacted the store and Sam, the grooming manager, reached out! She stayed in contact with us the whole time and even checked in on how Iris was doing. She said she would even groom Iris the next time and try out a different shampoo to see if that was the problem. She even gave us a little dog Neosporin to try out on Iris' skin. She's the best! We were so thankful! The staff here in general is always nice and respectful, too and the store is so cute and has so many great treats, food and toys!

S.E.B

2020-05

I LOVE Jack and Rascals. The staff is so friendly, you will soon refer to them as your friends/family. They are helpful, and listen to your concerns. When they groom my fur baby I get nothing but COMPLIMENTS. This is the only place I trust with my Scottie :)

M Meets

2024-02

Took my dog in to get her claws clipped. My dog was nervous and the staff was very in tune and took excellent care of her. A+++

Havanna Kean

2019-05

We love this place! not only because it's close but the key reason we keep on going is the stuff there. Plus it's a one-stop-shop Shop! Its a smaller version of PetSmart but the staff at Jack and Rascals actually know what they're talking about.

Shannon M. Cisneros Ajayi

2023-08

We have been going to J&R for almost three years. We have a Goldendoodle and I am not great at keeping up with her hair. We try to get her groomed every 2 months, but sometimes it's just not possible. Michele takes such good care of our doggo and does such a wonderful job! I know it's not easy, but we greatly appreciate her! Also, the staff has always been incredibly helpful and helped us when we have questions, especially when our dog was a puppy and for my parent's senior dog.

Louie Di Mattina

2021-05

I love this place. Miss Alicia takes care of my collie and she does a great job. My dog loves going to see her rather its a full day at the spa or its just trimming her nails. The products that they sell are great. With all of the dog food recalls its nice to get a quality food for my furry family members.

Jennifer Salazar

2023-06

This was the first time my dog has ever gotten her nails trimmed and I was beyond scared. She’s a very timid dog so I had some concerns. Jovonne was very caring and worked with her. He brought the clippers out to us in the waiting area and I held her as he clipped her nails. This was the best experience I could have asked for!

Gianna Brooks

2023-06

The most wonderful people EVER. I came by today right before they closed, desperate to get a puppy I bought on the side of the road scanned for a microchip. The staff here helped me to find treatment for the puppy for her terrible ticks, and got me the right shampoo for her, and even gave her a treat and a water bowl. I am so grateful to them for their kindness to me and to my new puppy on a hard day for her.

devyn cordova

2020-05

Always nice and porfessional place! my dog absolutely hates grooming but she actually got through it with no problems thank you Jack & Rascals

Vicky Jo Gonzales

2023-05

WOW what an amazing place. My dogs first time here for bath and brush was a great experience where they assigned him a personal groomer who came out to greet us and assured him a wonderful and safe experience, then I attended the kitty adoption and shopped around. The employees are super kind and helped me find a high quality affordable dog food. My dog came out beautifully brushed and smelling amazing, all his nails were short and filed smooth and most importantly he was in good spirits. Whoever owns this place should be very proud 💕

Frank Olguin

2023-11

We have been taking our pup for a couple years now, friendly staff and they always do a great job!

Anice Reichbach

2023-05

Took our dog there for the 1st time & will NEVER go back. She is a Border Collie/Australian Shepherd mix. We asked she be cut "short" underneath & they SHAVED her body entirely & left other parts long....looks like she got a bowl cut!!! Not only have we been shocked by the cut, but so has the dog! She's moped around for days since. The owner offered to make it right by fixing it but we refused because so upset, we chose not to. They did give full refund but we will NEVER go back & I don't recommend unless you want your dog shaved!

Carolyn marrerocarolyn@yahoo.com@yahoo.com

2022-05

Excellent customer service 👏 Cookies groomer take care of my furbaby with so much love, my dog is always happy to see her. Awesome staff.