Clark's Pet Emporium

Iris Allen

2024-04

This is my favorite place. My only complaint is that we don’t have more locations in New Mexico. I have reptiles, cats, dogs, and invertebrates so Clark’s really meets all my needs. This location has the largest reptile selection so I’m pretty much able to find everything that I need. Everyone is so kind and knowledgeable whenever we visit and the prices are incredibly reasonable. I moved to Roswell recently and we don’t really have any exotic options. We honestly drove to ABQ just for the pet stores sometimes lol. Highly recommend. Especially since they take WAY better care of their animals than the big corporations.

Foodie 4life

2024-02

I just stopped in real quick for a small item, for my first a few days ago. I didn't really get to look too much around, but from what I saw I can see that you have a great selection and it's a decent size store. I definitely plan on going back and checking it out more. It's in a great location which is easy to get to and the employees are very kind and helpful, thank you for the great service. I definitely would recommend this place to others as well.

Mari Chavez

2024-02

You can save your $ and just pretend you're at the aquarium here. Great place with great pets.

Frances Demorest

2023-11

Waited in line for a shot he was too young for. The great news was that we were able to purchase the 6 in one shot and administer it ourselves. The staff was very helpful with the instructions.

Francesca Cangialosi

2024-04

I love the store. Staff were great and Led Zepplin played on the speakers. . Prices for some of the dog food was very pricey. Hpwever, I did buy cat food and some canned dog food and treats.I liked the stores vibes.

Amanda S

2021-05

Been twice now and this will definitely be my new local shop! They clearly care about their animals and make sure to provide as much info as they possibly can. Every employee I've interacted with was incredibly knowledge lable. We bought shrimps, golden dannios, tetras, and live plants and I'm overjoyed with how they made our tank look.

Marty Sanchez

2024-02

I brought a water sample so that they could test my aquarium water. It only took 5 minutes. The guys were very accommodating and gave me plenty of information to make sure that my tank is running the best that it can be.They didn't try to sell me a bunch of stuff that I may not need.

Kati Muhlhauser

2023-12

We went in to "rescue" some feeder fish for our stock tank water feature. The store is full of great stuff for any pet.

C Rose

2024-05

Great pet shop with knowledgeable and friendly staff. We loved visiting and learning about the reptiles they had.

Lio Prince

2024-04

I never been to this store at all today it was my first time calling asking about African cichlid fishes the manger respond to me rudely with no respect and hang up on my face!!! So just from a call I knew it they not worth it and they deserve zero. They don’t have any information about fishes or anything close the business open smoke shop better for you.

Sandra Knudsen

2024-01

My Dog loves going inside, and he OD's on all the smells inside. Staff is knowledgeable and kind. You always have what I need for a scooter, the White Poodle, and you are within walking distance from home.

Andy Vigil

2024-02

1st time thereThey have what I need to get my birds fed. I have around forty small birds sparrows and the like. Plus doves around 15 of them. They eat real good in morning and in the end of the day.

Amanda Witt

2024-02

Have a large variety of pet food and supplies for animals such as dogs and cats to snakes and ferrets. They have a few different birds, all very beautiful. Fish, spiders, reptiles... Friendly staff.

Nathan Garcia

2024-04

Every single time I walk in there, there’s always a worker eager to help. But sometimes they can come across as a little mean. The guy in the aquarium section was that guy.

Riss Kpf

2023-05

You all should not be selling turtles if you cannot properly care for them or get them vet care when they need it!!! I saw a turtle with a bleeding wound on its neck and another with extensive shell rot. Not to mention that pond is entirely over crowded. I called animal humane. You all should be ashamed of yourselves. I will never shop here again!!!Not to mention, last time I visited I saw a kitten I wanted to hold to determine if I wanted to adopt. The associate gave me attitude saying “we only let people hold the kittens if they are interested in adopting”. Should’ve just asked if I was. Spoiler alert, that kitten is now mine but you bet I will never be back for supplies. Thank god for chewy.

Jordan Mccurdy

2023-05

They care about animals. I got my gecko from Clark's..Quality products. Always have great advice for my lizard and reptiles... They actually give you proper crickets and meal worms unlike mainstream popular pet shops. Support your locals!

April Bates

2023-05

Excellent customer service. Lots of stuff for almost any pet imaginable. Loved the display fish.

Faith Baker

2020-05

This place is disgusting. They do not clean their reptile enclosures, many of them are injured or diseased. Their fish tanks are dirty and have dead fish constantly. I've bought a snake from them and it was infested with mites as well as scale rot injuries. They refuse to contact me or others about the condition of which they keep their animals. They have gone to lengths such as blocking me from their Facebook to keep me from telling others about the animal cruelty happening. I've reported them to the city now for animal cruelty and will continue to follow up until these animals are cared for properly. Do not buy any animals from here, they will be diseased or sick.

poketamusta pokenerd

2023-12

I'm extremely disappointed with the customer service at this location of Clark's Pet Emporium. Before I get into details I will say that the woman I spoke with at Menaul store was very pleasant, helpful, and apologetic for the way the employees at the Lomas store talked to me.I got a 4# bag of the Earthborn Holistic Adult Vantage dog food from Clark's and didn't initially notice that there was no expiration date printed on the bag. Obviously this is not Clark's fault but I found some sort of identification number on the bag and when I couldn't find a way to look it up online and called their store location. I thought that maybe we would be able to match the product number I did have to something on their shelf just so I could be sure my product was still good.The first man I spoke to at the Lomas location put me on hold for quite a while after I told him what I needed help with, to the point that I was considering hanging up and calling again. The man that did pick up the phone was someone different and I explained my situation to him. He proceeded to tell me that the expiration date would be on the back of the bag and that manufacturer's were legally required to provide them (which is obvious). I had already looked for the date and it wasn't anywhere on the bag, I get the product all the time so I knew where to look for it. He put me on hold again to look for the product, I was on hold long enough that I thought about hanging up again before he got back to me. The man told me that they didn't have that product on the shelf. I asked him about their other location because I hadn't been there before and wanted to make sure they were the same company. He confirmed they do have another store and very begrudgingly offered to check their stock to see if they had it before I called over there. I had to tell him that yes I would appreciate that multiple times before he agreed to do it and then placed me on hold again. When he got back to me he told me that the Menaul store did not have the item in stock either and then, with the most condescending tone of voice, told me that all of the expiration dates on their other bags were in large font on the back of the bags right at the top. As though I hadn't looked in the first place and was just calling to waste my own time.I ended up calling the Menaul store anyways because after the way the man at the Lomas store spoke to me I didn't feel confident that he had actually checked their inventory. The woman at the Menaul store did have the Earthborn food I was looking for in stock and even managed to match the batch number on the bag that I had gotten so we were able to figure out the expiration date.Luckily the bag I got is still in date but if it hadn't been then the employees here would have clearly just allowed me to feed expired food to my dog without really putting any effort into helping me. The attitude that I received from the employee at the Lomas store just completely ruined my experience with Clark's Pet Emporium. I've shopped at other small pet food stores for a very long time and never had any trouble with employees anywhere else. I will not be returning to Clark's anytime soon and considering the other reviews I've seen for the this store online I don't think I could recommend it to anyone either.

Dainty

2021-05

Me an my son had a blast, very nice store very colorful it’s a must visit.

Christopher Andrews

2023-12

Staff is very friendly and helpful...products they carry are not your common products found in most stores handling pet products...and come with a money back guarantee.

Andy Griego

2021-05

The staff is always helpful and great. We always get friendly and knowledgeable advice and the right products to help maintain our tanks at home. Also frank is the coolest.

Halcyon Iris

2023-12

Very knowledgeable and helpful staff. If homie says get a 5 gallon tank, not a soup bowl. Listen to him! They are not greedy upsellers. The staff will recommend the bestest stuff for your furry, feathered, skined, scaled, or tamagotchi family!

Zach Morrow

2024-01

I was driving east on Lomas Blvd and began coughing pretty bad so I decided to pull into this parking lot, then I noticed a BMW 3-series convertible (the same vehicle that stole my parking spot earlier that week, I remembered the “IWIN” license plate) parked at a gas pump next door. I got out of my Pontiac Aztec and walked over to the BMW, while the owner was paying for gas inside, I arched the battery to his vehicle and caught fire. I’d like to think that will be the last time he takes somebody’s parking spot, but I doubt it!

Jonathan LaPointe

2024-04

Not a really helpful culture it seems, but atleast it's overpriced . 3 stars is a nicer review than this place deserves.

Dawn Jones

2023-12

Great customer service. I think they can be a little pricey and sometimes you have to wait a while because they are so busy, but I'd definitely go back and recommend based on their knowledgeable and great staff!

Jordan “Globmonsterjay” Lugo

2023-11

Amazing selection of pet food and even exotic birds but when it comes to customer service you guys can really take it down a notch on the snobbiness you're located off of lomas for Christ sake with employees hot boxing their cars (orange Subaru) and on top of it your employees can't even seem to come up with answers to many of my questions

RoseAnn Serrano

2023-05

I have received excellent help so far! The fish Department guys have been super helpful!

Rachel “ABQBirdLady” Scates

2023-05

An excellent selection of birds, reptiles, fish and fur babies. I always get my bird seed here, Avian Choice, is far superior to any other I've tried, though a small portion of their diet.

Charles X Gurule

2024-04

Bugs are good but products are insanely expensive and a whole lot of calcium sand