SEPHORA

Mary French

2024-04

Skin care, hair care, makeup. They have a great selection. The staff is well informed and helpful. I prefer their brands to Ulta. I have not tried Blue Mercury.

Julian T Perez (humer101)

2024-05

Cool place for women, fortunately it was my daughter the one was there in a shopping spree,I don't hate the place is just a money magnetic place, secure your wallet when you are onsite,by the time you leave you are on the hook for 200$ minimum.No complaining just venting.

Mary Cate Leidersdorff

2023-11

My experience at Sephora was great! My friends and I were putting yellow face paint on our faces, looking like minions for our Halloween costumes. Alice from Drunk Elephant at Sephora helped up so much. She helped us clean up our area, clean our faces off (we couldn’t do it ourselves), and gave us recommendations for products to buy. I will definitely be coming back and buying these products. Thanks, again!

B C

2022-05

What I love about Sephora is they carry both higher-end brands and also affordable products. They have outstanding customer service. Should they run out of any product, they will order it for you and ship it to your home, free of charge.They also host online and at-the-store classes and events. If it's at the store, you are often gifted with a product to take home.By far one of my favorite Sephoras. They are located in The Grove at Shrewsbury and have plenty of parking.

Nicole Rabbat Levine

2023-10

If you need any assistance at Sephora in Shrewsbury, Elizabeth is your girl! I recently met Elizabeth and she assisted me with my purchase. She CARED about my concerns, listened to my needs and gave me the best advice. She was honest and real, not looking to make a quick sale by selling me any product - instead creating a relationship built on amazing customer service. I will only shop with Elizabeth’s advice moving forward. Thank you Elizabeth!!

Heidi L.

2023-08

Looking back at some of the recent negative reviews, it’s obvious that the store manager, and/or whoever is responding to customer feedback, doesn’t truly “strive” to make this store a positive experience for for anyone except the teenagers. The store is a wreck and the manager actually used the excuse of “a lot of kids coming in the store” as a reason it’s this way. It was in exactly the same condition when I was here at the beginning of this year. Guess I’ll “Ulta-mitley” have to go elsewhere. Good riddance!

Aislinn Butler

2023-05

Stopped by for some things and chatted with Manager Tiffany as she was cleaning a mess on the floor. Rarely do I see a manager on her hands and knees doing the dirty work. Both herself and her staff were working so incredibly hard and it is absolutely noticed by two people who have also worked as managers in customer service jobs. Tiffany was such a treat to talk with and even gave us a couple goodies which was totally unnecessary but absolutely appreciated. Thank you so so much Tiffany, your have made our experience so nice today despite the craziness in store!

r Guketlov

2023-10

I was trying to exchange a product to a different color that a previous associate gave me bad advice on buying and I was forced to pay more money because I used my rewards on the original purchase. It was the same product but a different color. Very bad customer service by the manager. Avoid this store.

Ayana

2023-05

I went to get help finding a concealer shade. I don’t wear a lot of makeup and finding the right undertone can be hard but a nice girl named Alisha helped match me with the absolute perfect shade. We tried multiple colors and she seemed to really care about finding the right color and not just selling me anything. The color we chose was such perfect shade I’m so happy.

Elle Lo

2023-06

Please stop allowing unattended kids to wander around the store. This store is a hot, filthy mess. All the testers are smeared, leaking, cracked, broken, stolen… you name it. All because absent parents drop off their kids at Sephora while they go shopping at Pottery Barn and William Sonoma. And management allows this! Sephora is not a playground or a substitute babysitter.I can easily spend $200+ every time I come here. But when I went to try the new Westman Atelier and Dior products, I couldn’t because the testers were smeared all over the displays. Even the products that are for sale have makeup stains all over the exterior packing because kids play with the testers and then go and touch everything on the shelves. If I’m going to spend $68 on a foundation, I expect to be able to try it first. Sephora is a luxury shopping experience, but you don’t feel that here when testers are damaged, displays are filthy, or when you see some tween touching everything with her grubby fingers and putting the lipstick testers directly onto her lips. This is a high-end shopping strip, but you wouldn’t know it if you saw the state of this store.The employees here are very sweet, but please, I beg, stop allowing children to come in here without an adult.

Bob Carson

2023-06

Had a great experience at this store while doing Instacart. This was my first Instacart order at Sephora. Anybody that Instacart knows finding items in an unfamiliar store could be challenging, but as soon as I entered the store, beyond the greeter associate, I met Nick. Nick helped me select every item on my order. He went out of his way to be kind and accommodating. Because of Nick I completed the order and made a lot of money on a single order. Nick was a pleasure to deal with. He knew every item location in record time. Hope to work with him again at this location.

Kimberly Tadross

2023-05

I had a problem with a Sephora giftcard that could not be resolved despite many attempts speaking with customer service via telephone. As a last ditch effort I went into the store. It was a very busy Saturday afternoon, but Tiffaniey, the store manager, spent all the time necessary (almost an hour, not her fault at all) to deal with two different telephone customer service departments. She did not give up despite getting no help from the giftcard department of Sephora. Tiffaniey truly saved the day and over $80 I thought would be lost. And Tiffaniey was incredibly kind and patient.Truly, my daughter and I always get excellent customer service here.

Gloria Benaroch, REALTOR (Ocean To River Estates)

2022-05

Michelle was an absolute asset and helping my friend out get started and putting on makeup if you want somebody who's not push she knows her stuff that asked for Michelle

Taylor Noel

2023-05

All the workers are kind except for one lady who didn’t wear a name tag but supposedly worked there screamed in me & another girls face as we didn’t know we weren’t allowed to open the drawers. She was ridiculously rude & should be fired for how she treated 2 of her costumers. Don’t go here if you want to deal with rude people like that. I will never be returning.

karthik loganathan

2020-05

Dropped my wife there . Her reviews were good. Passing time posting review while she is shopping :-)

Melissa M

2023-05

I have to share the experience I had at this location, particularly with the “manager” of the store who seemed to be no older than 19 years old, or at least that’s how she acted.I received a belated birthday gift last week from my cousin. Unfortunately, I had already purchased the items she gifted me so I wanted to return them for credit. They successfully located the order and told me I was unable to return it for credit since the purchase was outside of their return window.After explaining that while the original purchase was made a few months ago, I was unable to see my cousin due to Covid issues on both ends, in addition to the fact that we do not live close by, which is why I just got the gift last week.The “manager” proceeded to give me an attitude and responded with “I don’t make the rules,” after I waited an hour in the pouring rain and drove 20 minutes with gas being $6 a gallon, I was hoping for an exception. A professional manager would have said “I’m so sorry this is outside our standard return window, however due to the circumstances, I will make an exception.” But no! I received a high school attitude and walked out with tears in my eyes.I have NEVER been treated so poorly at any retail store, let alone a Sephora. Next time you want to display such unprofessional and rude behavior, check my Sephora beauty status hun.

Kendra Worthy

2022-05

Sephora is always a great experience, but this Sephora visit was the best yet. The beauty specialists were very attentive. My beauty specialist, Lauren, was absolutely fantastic! She had a bright smile on her face the entire time, she was extremely helpful and we had great conversation! I live an hour away but will definitely be back just for Lauren!

mo elk

2021-05

Oh my gosh what a pleasure to shop here! The employees in this store could be the professional development team for staff training. I felt the camaraderie between them in their interactions with one another to solve a minor issue with a return I had come in for. I live in Brooklyn and happened to pass this store on a daytrip return trip home but would definitely make this my #1 store of choice when I need to make an in-store purchase. Thank you all, including Amy & Gina & the store manager (sorry, I don't know your name). Your genuine customer service is greatly appreciated!!🙂

Samantha Dingott

2024-01

If I could give zero I would. Worst service since idk when. Truly baffled by this experience.

esta h. singer

2023-05

I always have a positive, uplifting experience in Shrewsbury. Kayli assisted me during my last visit; she chose the exactly right foundation and color for my skin. Tiffany, the store manager, has consistently been of help, super knowledgeable and excited to show new products.

Kristen McLaughlin-Sceurman

2022-05

Love Sephora, and this store was no different. The Staff was kind and helpful as I have come to expect at all Sephora locations. I only wish it was a bit bigger to house more product from the online version, but for a smaller space, they are amazing!

Danielle Fey

2023-05

I was looking for a foundation but didn’t know what shade would best suit me. Kayli was an absolute godsend… she color matched me in seconds and introduced me to the best setting spray. Ask for her! She’s the sweetest and really knows her stuff!

Denise Zimmerman

2023-06

The salespeople, who were in a group of 3 talking among themselves, and others scattered throughout the stores never once asked me if I needed help. When I approached the group of three and asked one, they reluctantly helped me, but with an attitude. Really? Makes me never want to go back there.

Lisa Marx

2023-06

Horrible customer service. The girls that work there are very obnoxious and rude. Have no work ethic. Store is also a mess and I would avoid using testers. Since most of them seem to have mold on them.

Leslie D

2021-05

I have never been so humiliated in my entire life. I ordered some air brush make up on April 30 during the pandemic one was defective and the one that I was able to open was not with the testimonials said that it would do. I have been on lockdown since March 10 I have an autistic son I have a father with cancer I’ve just beenGiven clearance during phase 4 in Monmouth County New Jersey to be let out again I was refused at the door I have my receipts I had my packages in the original Sephora box she would do nothing for me she said you are past the date of the 30 to 60 day return policy you’re not getting anything I said can I speak to a manager she won’t help you

Maggie Cavallaro

2021-05

I love this Sephora. I love Sephora in general, but this one has the kindest employees! They are always so helpful and during the pandemic I have felt safe going here, since they really enforce safe practices. The store is also always perfectly neat and clean. I drive an extra 30 minutes to come to this Sephora as opposed to the one 5 minutes from my house because it's absolutely worth it (especially in the pandemic).

Joyce Angowski

2022-05

I've been to two Sephora's in my life, one in Rome, Italy and one in NYC. I enjoyed the shops and expect to enjoy the one at the Grove! They offer most brands of makeup! They are most helpful, always.

Jeanie Davis

2022-05

Plenty of staff mingling about. Need to restock makeup remover at end caps, I couldn't find a bottle that wasn't empty. Otherwise, good selection. Wish the store was bigger!

jeanette decher

2022-05

The Sephora inside Kohl's in Howell NJ did not have WOW Money Mask and they didnot have Sephora eyeliner with the sharpener on the end in brown. I visited there a couple of weeks ago and they did not have it. That's 2 strikes. I went to the Sephora store in Shrewsbury NJ because I was in the area, and they had both items.

James D. Hastings

2022-05

The staff was too busy talking to each other to assist me in finding the right product. Granted I’m a man in a beauty supply shop but I could have used some help purchasing something for my young daughter.