Walgreens

B N

2024-04

Store offers curbside pickup. But doesn’t deliver. Only delivers atttitude. After waiting in my car for a good 10-15min, I tried calling the store and got hung up on. Came into the store and inquired about my order, and was told with much attitude… get this… they came to my car but no one was there. What….? Where was I then???? They simply told me my order is right there and to get it myself.I usually am not bothered, but not only was I in a time crunch (hence why I ordered curbside), but I have tons of invisible illnesses that makes curbside a better option. Literally in a month I get at least a dozen prescription medication when I am in “remission” and spend thousands there a month on my medication. They are also the least caring pharmacy I have encountered in my life. (Take plaquenil for example. A drug lupus patients depend on daily. Every month I am prescribed 60 pills. Have been for decades. During Covid, they offered me only 12 pills maximum. That would mean I would have to go to the pharmacy 5x just for ONE medication. Took that one script to Walmart where they see I have a standing order for them, and told me they made lupus patient a priority and they filled my entire script no problem.Only reason why I didn’t switch to Walmart was because they don’t have a drive through.)Anyways. This store has terrible attitude, doesn’t do their job lies and overall a terrible store.After this incident I switched all my medication to a different store. Won’t step foot in another Walgreens

Alicia Rotella

2023-11

This is the WORST pharmacy I have EVER used!!!! The woman I spoke with on the phone was extremely rude and one prescription that was just a packet, took 10 hours for them to fill it!!!!! Now my daughters eye drop script was sent last night and it’s 10:30 and STILL not filled! I will NEVER use these incompetent idiots again!!!

Paul Masi

2023-10

What a baffling ordeal trying to get a COVID vaccine for myself and my family on a Saturday morning. The whole process took over an hour and a half. There were 3 people including the pharmacist working in the pharmacy department running the drop-off counter, the pick-up counter, and the flu and covid shots. When I arrived (early) for my scheduled appointment, I waited nearly 15 minutes before someone finally helped me. I was told twice in that time frame that someone would be with me in a minute. There was a lot of confusion about whether my insurance was accepted. It felt like that scene in Meet the Parents where the person at the airport check-in counter was endlessy typing on her computer to find a last minute flight for Ben Stiller. After over an hour of waiting with my two young children in the store, the line behind me started to stack up causing more waiting. Eventually, I got my vaccine, but they waited until after that to tell my wife that the insurance wouldn't let it go through and that we will likely get a bill for the shot they just gave me. Just a staggering amount of confusion and incompetence for a process that should have taken 15-30 minutes at the most. And after seeing all the people waiting and leaving after not being helped, I wouldn't dream of sending my prescriptions here.

S F

2023-11

Absolutely deplorable service the blonde haired cashier creature with a mask on has a serious attitude problem. If you don't like working for Walgreens quit! Bashing Walgreens in front of customers isn't professional to say the least!

Corsocon

2023-09

Unfortunately the lower reviews are correct. I’ve never seen a pharmacist that could care less. It seems as though the pharmacists believe that they should supersede what a doctor decides. Honestly it causes unnecessary stress for alot of patients. The best thing that patients can do is find a pharmacy that will actually care about the patient. Sad to say but after 20 something years, Walgreens just isn’t what it used to be.

samantha c

2023-10

If I could rate 0 stars I would! I drove 30 minutes with my son to get his pediatric vaccination only to be told they don't have it. They couldn't even have the decency to call me and tell me it wasn't in stock. An hour round trip ride for absolutely nothing.

Kristine Capasso

2023-05

I just tried to get a script transferred to them cause Good RX offered a lower price here. First person I spoke with was very nice and she called the other pharmacy to get it transferred and took my Good RX info. I called 2 days later and got another person, not so nice, who told me the other pharmacy has to call them. I told her the other person I spoke with said she was getting the script transferred. She said she would fill it and I asked if she had the Good Rx info. She said no I had to bring it in when I came to pick up. I waited a day to pick up hoping she wouldn’t be there cause her attitude wasn’t something I wanted to deal with.I went today to pick up my script only to be told it’s $50 more then what Good RX said it would be. I’ve been using Good RX for 5 years at multiple pharmacies and I’ve never had this happen. I was in the drive thru watching the 3 women working the pharmacy and my husband pointed out they were all talking and throwing looks my way. I then noticed it too.The pharmacist came to the window and told me sometimes the price with Good RX is wrong because what they have is a different manufacturer. Never heard of it but I left there without my script feeling like they didn’t agree with price personally.I don’t know how their system works but given the demeanor and the attitude I experienced I felt like it was personal. My husband had an issue years ago and apparently at Walgreens the pharmacist is given the discretion to fill a prescription. The pharmacist had refused his script at the time and refused to return it or transfer it. I thought I’d try to go back because the drug is an OTC drug that I get prescribed so I really didn’t think it’d be an issue. I called Rite Aid and he said he would call to get the script, we’ll see if the pharmacist will transfer it for me.

Soakin Suds

2024-04

The pharmacy staff went above and beyond for me. Things have gotten a lot better at this location as of lately.

Char B

2023-10

Drive through closed. Waited in line for 30 minutes to be told that there was a problem with the insurance- there is ALWAYS a problem with the insurance here and I haven't changed insurance since I was here 2 weeks ago. Then they say they didn't receive both prescriptions from urgent care. Phone ringing off the hook. Where are the employees??

Jonathan Kerr

2023-10

Well this is still the worst!!!I have to say it is now time to leave Walgreens, I should have done this way back when..... Last night Monday night November 21st I for the 1st time stayed on hold with the pharmacy at Walgreens for one hour and 13 minutes....... I know I should have hung up but I was stubborn, I called the store line from my landline at home and a gentleman answered who was 0 help who had no idea no answers whatsoever so we hung up... I then waited a few more moments I called back and a very nice young lady answered the phone she was very surprised and upset to hear how long my wait time was. Not only was I on hold but there was supposedly 3 other callers in front of mine . She went back to the pharmacy to tell them to please pick up the phone because I did not want to go over again to pick up my scripts to find out that they were not ready. Anyway once the pharmacy picked up one hour and 15 minutes later she told me that they will not be answering their telephones forA while and that they are catching up on scripts from the past week and my scripts might not be ready ....... this is very customer care and over worked minimal staff.....When you phone in a prescription a week prior, you go to pick it up you assume it's done because you have not received the call from the pharmacy letting you know otherwise, why when you get there they tell you they're waiting for the doctor to send a script for the renewal? (And the young lady offers NO help) Why hasn't someone reached out to me so I can handle this we need to do their job as well.... not good. (This is not the first time) I've waited before posting a review... my review is for the pharmacy. I totally understand things have been crazy since covid but each and every time I came to pick up meds customers were kept waiting way to long and your staff always looks so stressed and overwhelmed makes some of them very unpleasant, understandable....You don't feel comfortable waiting in line .. Also you can stand in line watching at least 4 or more people scurrying around behind area but people in store still wait and wait and wait.... Sadly we had to get out of the drive-through line at least 4 times because it takes so long.... Understanding we have to deal with covid testing and shots but someone should have arranged this so much better its chaotic when you walk into the store and go to the pharmacy....

Tiasia Harvey

2023-11

I literally called 3 times and they put me on hold every time just to not answer the phone. Not to mention that The technicians are rude as hell. Changing my pharmacy

Chris Bush

2023-05

This pharmacy used to be amazing with the best customer service. Now after staff changeover, it’s gone straight in the toilet. No professionalism, no care or compassion for the customer, just lip service. All they do is stand around and talk to each other while folks wait 50 minutes for a prescription after being told 20 minutes. Find another Walgreens with a team that actually cares.

Helen Barclay

2023-05

I've been on the phone with the pharmacy today for more than 2 hours. At the beginning I told them 3 refills needed and they confirmed the info then told me to stay on the line to talk to a real person. I've still been unable to get a real person. The service at this pharmacy has been going down and getting worse over the last year or so. Deserve minus stars, too bad there is no such thing.

Deirdre Pearce

2023-05

My doctor calls in a perscription in the morning . 8:pm it’s not ready. Finally decide to get in line at the drive up window because I was too sick to stand up inside and wait. I also work in a healthcare facility . Calling in a perscription for a patient . You call and wait on hold for 20 mins or more. Just put the phone on speaker and have to continue to ck out your patients . So next time you leave a message on CVS line for pharmacist. Patient calls us back. Said we never called in the prescription . Come on now CVS . How much longer will you be in business

B TM

2023-05

Can you give a pharmacy less than 1 star bc that’s what this pharmacy deserves. I mean, how can you get a partial fill on a prescription at one pharmacy. Only to be told the rest of the prescription was sent to another pharmacy that I never use?? I know what you’re thinking, that sounds ridiculous but I assure you this happened to me with the Sewell pharmacy. CVS here I come.

Jackie Layser

2021-05

Our family had been CVS customers for decades. Over the last few years, I had started to find CVS pharmacy employees to be very impatient and unhelpful. Around 10 months ago, I made the decision to give the Sewell Walgreens a try. The staff consistently goes out of their way to show friendliness and kindness. They answer questions and show patience. Best decision ever !

Angela Hagerty

2017-05

Don't ever use them as your pharmacy if you have regular prescriptions. The pharmacy staff is incompetent at best. The app always has incorrect refill numbers. This place repeatedly fouled up filling my life sustaining medications. The store is okay to shop in but don't expect the cashiers to get your rewards info correct. You absolutely cannot have a manager speak with you either. They avoid you like the plague here. In contrast I've had great experiences with Walgreens in Williamstown.

Cosmic Doodle

2019-05

Here's a break down of what happens:Doctor submits prescriptionGoes here and prescription isn't here yet (that's okay Ill wait)Hands insurance card over. Immediately says, we don't accept your insurance.Welp alrighty than...calls doc, tells them what happened(finds it odd they don't accept my insurance)I pick up script to submit to riteaid.Goes to Riteaid, says the prescription has already been filled. Call and cancel it pls.Calls Walgreens to cancel...without any specific details, woman says We accept your insurance, but I didn't even tell her what my insurance was, I don't even think I told her my name. Suspicious...Says it's ready and tells me price.Fine I'll pick it up, but wth....Goes to Walgreens meets girl who said Riteaid doesn't accept my insuranceNo apology, no nothing. Thanks for wasting my gas girl, Ill make sure to never use this franchise again, there are plenty more. I'm walking around irritating who knows what going on with my body(could be a multitude of things). At least I know who to get my drugs from now.

Ferocious Phan

2023-05

The employees are helpful and nice. I've been to this store over 30 times the past few years and I've never had a bad experience. I will continue coming to this Walgreens.

Kat M.

2022-05

Leave me on hold for 30 minutes, hangs up, I call again, they keep hanging up. My prescriptions are almost 2 weeks past due now and the service here is terrible and the staff are rude and miserable! Unacceptable, goodbye, Walgreens.

Bob Rice

2020-05

Your pharmacy use to be good at one time, but the last four or five times I have called to re new a prescription and they tell me they never got it or they don't what happened. I'm getting very tired of making false trips to there, just to be told " COME BACK LATER" What's being done about this problem or do I go to another pharmacy company ?????

Bobby D

2023-05

No one at the register and no effort to attend to customers. One staffer on, not her fault. Hire some more people and fix the registers. You can find me at cvs next time

Brielle Caban

2022-05

Awesome place if you love being treated like you can't count to ten. The store manager is as intelligent as a candle on lifesupport. Basic respect is in rare supply now a days.

Angelia Taylor

2021-05

Theresa S. From the pharmacy administered my first COVID shot and I couldn’t have been happier. She was extremely sweet and I would recommend anyone and everyone to go to her!!

Ally Kat

2022-05

Page went above and beyond to help me find the items I needed, I want to thank her and the other lady working with her for the great customer service, can't find people like that everyday. Donna also was very nice, can you please see to it that they get recognition for there awesomeness👍

Joe Brennan

2023-05

Incompetent pharmacy… Closing without any coverage or notice 245PM because they were unable to fill the evening pharmacy shift.

Jon Britis

2020-05

In and out quickly. Pharmacist fixed my insurance coverage bc I had new cards under my wife. Very happy with the service!

Christopher Erwin

2021-05

Normally have a nice experience here but recently the pharmacy staff is extremely rude and has been messing up my prescription. Probably switching pharmacies.

Tim Mccouch

2018-05

The same stuff and customer service as a CVS

Denise LaTorre-Rasmussen

2023-05

The only problem that I have with this pharmacy is that they never ever answer the phone.