Pep Boys

Amy Fundora

2024-04

This pep boys center is as bad as the reviews it has been given. I can not fathom how upset I am by the service and damages this center has caused my car. To start off my car was left on with the heater on at 80 in the sun for over 2 hours. I noticed this immediately as my car makes a beep noise when you unlock it. When confronting the person working the desk he went back in to speak to his crew which were his manager Carols, and an additional member. When walking back I was told that the car was left on 20 minutes and that they were incredibly sorry. I had explained what they did was not ok and that I was upset but no additional things were said for their error. When reviewing pictures and video tapping that is when I had really noticed that the car was not left on for “20 minutes” but rather in fact 2 hours. I had my husband call back and speak to the manager Carols but when the manager was told that there was a dash cam he admitted to the incident and stated that there would be “compensation” with services such as oil changes and other additional things. Carols also stated that he would be giving a call back on 3/26/2024 to speak further about the incident. However, services can not fix this as additional damages have been found to the car. The car's roof is dented and there are various marks with the body of the car exposed and the paint scratched off. This almost looks like there was a bar that fell on the car as the other side of the car has additional markings parallel to it. There's pictures of the car Prior before it had came in. There is a dirty glove mark in the car and evidence that shows someone was in the back of the car when there was not a service requested for the inside. I've contacted corporate and have contacted my insurance with the advice that if pep boys corporate does not fix this then there will be legal pursuit for damages. Please do not come here as I have came here numerous of times and have always been met with my car being in the shop for an entire day for an oil change and additional hassle that have been swept under the rug.

De mcc

2024-04

By far the Worst experience ever, I made an appointment online for brand new tires , installation . My appointment was set for 10am . After about two hours , I politely walked back to the front desk and asked would they be able to tell me how much more longer I had to wait, (considering the bearded dude, another guy and the receptionist was sitting there, talking about relationship problems for about 40 minutes) my car hasn’t even been sent to the back after about another 30 minutes. I noticed they brought my car to the back so I’m like great.(we are getting somewhere) then 10 minutes later, the bearded dude, and a young guy was getting in the car saying they were going to Wendy’s So I continue to wait I walked back to the front desk and asked the receptionist for my keys because now at this point it’s 145 and I had to go they are so rude and inconsiderate of peoples time. Please do not go here and I never ever write reviews but this one had to be done.

Jay (Keepitvariedadventures)

2024-05

Came here to get car checked for battery, they advised it would be $30 for a diagnostic check, when we were told it would cost over $300 for the service we advised we would discuss this when we arrived to pick up the car. When we arrived to pick up the vehicle what a surprise they already changed the battery and charged us $260 for the battery and service and now they don't offer a military discount either, which they always have in the past. Yeah I don't recommend coming here unless you want to get ripped off.

ChristianZ

2024-03

As someone who does not live in the area, I had an emergency with my car and this Pep Boys happened to be the closest shop to the location I started to issues with my car. I pulled up to Pep Boys and I was immediately helped by the gentleman with the long beard. He gave an approximate time frame of how long the repairs would take. A few hours later, I get a call from Carlos explaining to me what the issue was and how much it was going to cost. Once I agreed on the price, they started working on the car and once it was ready for pick up they sent me a text message letting me know. I picked up the car and it ran like new and I was able to go home with no issues whatsoever. I'm very thankful for the service this Pep Boys provided at a time where I need emergency repairs.

Sheran Ealey

2024-04

I received excellent service @Pep boys. They were very courteous, professional and detailed about repairs needed. This was my first visit but will definitely choose pep boys for any future auto services. Thanks to Carlos, Jose , and Sergio and anyone that assisted me @ Roselle NJ location.

Michelle Mullins

2024-01

I had an appointment last Saturday for service. I met Jay who was very nice and helpful. He was very efficient in preparing my paperwork and getting my car ready for service. He also explained that they were a little behind which I appreciated because I can utilize my time doing something else.I must say that Jay was top notch and you couldn’t require a nicer guy. I would definitely recommend PepBoys for servicing your vehicle. The staff is courteous and professional.

Koe Rodriguez

2024-02

I took my Toyota 4-Runner Limited in for an oil change on Sunday, January 21, 2024 at the Roselle, NJ location. I received exceptional service from Manager Jay and his team. Jay was courteous, knowledgeable and totally professional. He informed me of a free tire rotation that I was entitled to and educated me on questions I had regarding the rotation and pretty much anything else I inquired about.In closing, my oil change (and tire rotation) at this Pep Boys location was fast, hassle-free, and the cherry on top, under 100 bucks — which is a first for me! Jay and his team run a tight and efficient shop in Roselle and I left my appointment a super-satisfied customer. I highly recommend this location. 👍🏼James RodriguezElizabeth, NJ

Jacqueline Estrada

2024-02

I had a nail in my tire I could hear as I drove. They let me come in the next day and removed the nail and was honest that it didn’t pierce the tire. Jay was so helpful and kind and I really appreciated the transparency. Thank you so much!

Diego A. Rodriguez H.

2023-09

Good service… very diligent and helpful on a Sunday.The changed my tires and performed the alignment. Everything good… faster than expected.

Larry Sutton

2024-02

The pep boys in Roselle was excellent. Jay had great customer service and made my first time there a great experience. He taught me a lot about my car. Appreciate you guys.

Miguel D. Monegro

2023-12

The service was fast and efficient. The car was ready in just an hour, and the price was very reasonable. The mechanics were friendly and polite, and explained the repairs that needed to be done. I am so glad I chose Pep Boys for my car service. I would definitely recommend him to anyone looking for a fast, efficient and affordable service.

Jasmine Yelverton

2024-04

I had all 3 of my children when I caught a flat tire on the parkway going homeKids was scared and I wasn’t familiar with the area googled and called pep boys they was closing soon and the guy was so nice he helped me and my children and we was able to get back home on the parkway. We went to mavis before pep boys and they was rude and mean and didn’t want to help us…. Thank you to the guy that helped my family I forgot his name you rock… at pep boys

Phillip Cruz

2024-01

I LOVE this place. Professional, quick, and competent. Price wasn't bad either. I bring my friends and family here. You can purchase the tires there or bring them with you. They will get the job done.

steven capellan

2024-04

If you want to get the job done with full confidence, come to this pepboys. Ask for Jose whos running the joint! Not only is he honest, but will work with you to the best of his abilities ! The guy knows hustle it out with hard work and dedication to your issues. You can confide in him which i really appreciate! Furthermore, everyone is very friendly which puts the place as a comfortable environment for me. Shoutout to sergio, who knows what he does as a master technician! Im glad i came here to get my Acura TL fixed, they just gained a new customer! And if you think im exaggerating or lying, please by all means come find out yourself🙂

Lonzo Lino

2024-01

Rude as hell, especially that guy called Carlos or something with Hispanic name and long beard. They don’t necessarily honor the appointment you make online. I’ve been to other Pep Boys and their customer service was spotless. But this location doesn’t deserve 1 star rating

Danish Butter Cookie

2024-04

Edit: There's good people there that knows what they are doing, but u may get someone who is clueless to services that they are supposed to provide per policy. And to top it off that person gives u an attitude.That person btw is this guy with a long beard. Didn't look at his name but I saw another review so I think it should be him. Horrible.My 1st experience was great hence I gave 5 stars but on my 2nd visit & this bearded fool spoiled it for me. Dude is clueless & rude. I don't think I will ever visit again. At least if I see him at the counter I just make a u turn. What a douche bag

Anna

2023-12

Worst experience ever. I took my car in for a simple rear turn signal change and front brake pad replacement. After spending all day in the shop, I picked up my car with a HEADLIGHT out, saying it was an electrical issue. I have never had electrical issues. What’s worse is that the tech who did it said that the headlight was “working fine” once he finished working in it, but magically stopped working once it was back in MY care. While waiting, 2 other people were ALSO there for the same tech, who had made issues on their cars as well. I won’t be going back, needless to say, and will be seeking at least a partial refund.

Sonya Fletcher

2023-12

If I could , I would give them no stars. The customer/ service help didn't acknowledge me when I came to desk. I literally had to say excuse me, I'm here for my 12pm appointment. He was an older gentleman, very nonchalant. Horrible customer service, even when I came back to pick up my vehicle. There was customer ahead of me saying," I knew I should have went to the rt22 location" . I felt the same way. I will never ever come to this location again. When I got in my vehicle, they didn't reset the need maintenance sensor in my vehicle. My son did it for me. I also had him to check to see if they did the oil change . Wow! Is this location going out of business? I would never give them my money ever again. Shame on you Pep boys!

Larry Greene

2023-05

Manny, Brenton and Abe went out of their way to make sure I got the best price and service. They understood that I work in new york and live in New Jersey and needed the most important parts serviced and advised me on what other parts can wait. I feel safe enough to make it through the week until next time. Amazing community bond they have. Great people. Wouldn’t go anywhere else.

Lance B.

2024-03

Went in for an oil change but they checked my breaks, cleaned engine and rotated the tires for the low. Be back soon. Thanks to Joshua and José for helping me out.

Cecil St. Jules

2022-05

I went to that location for an alignment because of the inattentive service at the Rt 22 location. Big mistake. My car was damaged and I been back and forth with them for months over settlement. Still awaiting amicable resolution.5/26/21 updateEven after contacting PepBoys as requested and sending in photos only a bob and weave from them. I would have met them halfway on the cost of the repair but they have just lost me as a customer for good.

Jose Valentin

2024-04

I took my bmw x5 and I had to get rid of it, they destroyed the hood , and no one was able to open it and they called me telling me that I have to get a tow truck to take it to the dealership, I had to stop working and go there to help them open it, and when the finished everything the charged my almost 2 thousand dollars , the 1st thing I did was try to open the hood and it didn't open, they are the most irresponsible shop I ever been, don't waste time going in there, the man in charge is a guy with a beard and acts like if he is doing you a favor, and don't care what happens there.

Andrew Wilensky

2024-05

Charged me over $100 to fix a headlight and it's still out. The most incompetent group of morons on the planet.

BeBe

2023-11

Pep Boys is where I normally go to buy tires and get oil changes and they never disappoint. They gave excellent service and recommended what I need next for the fall winter season thank you November 1, 2023.

Richard Thelen

2023-10

Originally, I had an issue with being overcharged. Apparently the web site charges were not updated with the new PB pricing, so I was right, and they were right. Weird.The Asst Mgr - Chris - took good care of me by resolving the issue, now I'll be back when I need service or tires in the future. Its great seeing a business do the right thing by their customers.

Holly Powell

2024-04

I was able to get a new tire on within an hour of dropping it off at a reasonable price! Saved my Sunday!

Judith Phillips

2024-04

My third visit to Pep Boys in Roselle since moving to the area and have always received excellent service.

Lynn C

2023-08

From the moment I entered the shop, was greeted with a smile. A few questions asked, some questions answered and a call that my car was ready 2hrs later. THEN the squeezed my sisters car in as well. Good price, better service. KUDOS to this Pep Boys location! Thanks! 😊

LaToya Watson

2023-12

I'm saving the whole story for the email I'm sending to corporate but long story short JUST GO SOME WHERE ELSE. ANYWHERE ELSE, but Pep Boys.***You can't save a review with no stars which is the only reason they received 1.***

Sonia Quinones

2024-04

Thank you. Pep boys great job! so happy to the way my viachle run so smoothly. 😀