CVS

Aus Isa

2024-01

I had a horrible shopping experience at CVS. No one greeted me or offered any help. The staff were clueless and rude. They didn't know where anything was or how to use the register. I had to wait in a long line for a simple purchase. The products were overpriced and expired. The store looked sloppy. Don't waste your time and money. This store is a joke of a pharmacy.

grown streetz

2023-11

This CVS in particular has the worst customer service I have ever seen in my life and very unorganized. My last two visits at this place neither time have they had the medicine I needed. They have always had the excuse that they have it on order. If you don’t have what people need to recover, then why are you open? And the people who work there are very impatient, and insensitive. I would rather drink bleach before I ever visit this place again even if it’s for a candy bar. Pharmacy staff respectfully you suck.

Leonardo Castellanos

2023-12

I went a little before midnight on 11/28 a few minutes before 11/29 to buy painkiller for a baby, I asked for help to a woman in charge of short stature, overweight and with white hair verbally attacked me saying that she was not in charge of helping to get the medicines to clients, with a loud tone and in a very disrespectful and aggressive manner! That was in CVS North Plainfield! I wanted to report!

Michelle Wilson

2024-03

Love this CVS don’t know why so many people have negative reviews been coming here for many years work down the street from CVS very friendly and helpful staff and manager Paula no complaints here!Also get all my prescriptions here as well!👍🏻

ed s.c

2023-08

Any job that you have to deal with people, it should be understood that you must be polite, it also include to look into people's eyes when you talk to them. The lady that check me in at this location pharmacy was very bad and unpleasant. Even though I ignore her, as not enough her bad costumer service, she didn't do her job right, because after 1 day, my prescription wasn't ready for pick up. I really don't understand how unhappy people thinks they will affect someone with their own frustration... I feel sorry about this lady.

Nissie W

2017-05

Rude Paula the manager is extremely rude. I decided to stop by the store omw to work as most snipers I check down the isle. Everything in this isle is a dollar some marked down Christmas items. I pick up Christmas lights the item tagged $5 marked down $1.25. When I get the register in expected the cashier rings it up $24.99. The cashier says the Christmas was marked down let me check it out. The manager comes over and says I received an email from corporate they changed their mind they're going to put back for next yr..then she says no it's regular price it's just seen as tv. So I took a pic and she does over and starts telling. I said if your not wrong it's nothing to worry about. I proceeded to cal corporate now this is the manager she talk so loud customer service asked if I wanted to get my kids. I was like high that's your manager!Who is purchasing Christmas lights now at $24.99. It really wasn't about the ight because I don't need them but the disrespect.The yelling. This is my morning torn up over Christmas lights you know your not going to sell. I see many other complaints contact BBB because so many compliments Paula is 60 not a college student she should know better and alot more respectful.

Eric Plent

2023-05

One of the very few 24-hour CVS locations anywhere near my home. I have had to visit this store in the middle of the night on a few occasions when my young kids were sick, most recently this morning, and they have always had what I needed. Contrary to what I have read in a few reviews on other sites, this store is most definitely open 24 hours.

V. K.

2023-05

We had a positive flu-shot experience at this location.At first we went to a local Walgreens expecting to do a walk-in flu-shot as we did in past years. Pharmacy staff declined to help us saying we need an appointment (even though they did not appear too busy and it was well before closing time). We called this CVS, pharmacist sad he could take us walk-in if we arrived soon.We came, technician was very fast w/the paperwork, and soon after pharmacist came and gave us our flu-shots. H was very friendly and helpful.Great job to this CVS store, the pharmacist, and the pharmacy staff.

TRACY BARONE

2023-08

Absolutely the rudest pharmacy in the world! Especially over the phone ! They need to do better. Definitely switching my pharmacy after today.

John DeMaio

2023-11

Idiots here. Let you sit in front of the window for 15 minutes before telling you they can't help you. 11/7 @ 10:30 AM window attendant

Rosa Cruz

2023-05

Took a rapid test in the morning and they didn’t scan my id correctly and I had a family emergency and could not attend because of their negligence! And I will be calling my health insurance to inform them of this. To further the disrespect they gave me a phony number to call and get my results.

Lovely J

2023-05

The store and customer service is why they have 1 star. However, the pharmacist are rude and racist. They helped 14 other customers that were all the same race and had me wait 30 minutes just to add my new insurance and I was the only person in the entire store a different race!! Very rude and treated me worse that I EVER been treated at any store!! I WILL NEVER GO BACK!!!

The Critical J

2021-05

This CVS is very convenient because its 24 hours and has a good amount of parking. The employees here are very nice and they even let me use the bathroom without buying anything. The place is very clean and organized and the line isn't long cause the cashier is quick with ringing people up

Queen Esther

2022-05

Very poor customer service, you spent about 30 minutes online just to speak to the pharmacy and on top of that I called in and the lady picked up and I ask her to help me and she kept me online for another 30 minutes. Whoever is the regional manager of this particular location need to do a cleanup because it does not make any sense to why you can’t provide great customer service. And if you’re unable to provide great customer service for whatever reason at least provide decent customer service and treat people like their human beans.

Sakura Chan

2022-05

Please, do not come to this CVS. I came here for some face masks, then got a little distracted and perused the isles to see if if needed anything else. As I did I picked up a few other items and ended up with a full basked, sound familiar? I walked to the self checkout because who wants to talk to a human? Also, I don't want to impose on someone's time when I can "do it myself".As I begin scanning my items this thin blond lady stands behind me. At first I'm thinking it's a customer, but I wonder why they don't use the register beside mine. So I get self countious because I feel like I'm holding up the person behind me. But then she pretends to be organizing the candy next to me. Then she just stands behind me with her arms crossed like a little evil security guard until I finish scanning and pay.At this point I feel grossed out because I kinda wonder if she had treated me like that if I looked like her. I just spent over 100 dollars on distracted shopping on cute self care items lolz But I don't feel happy about my purchase I feel grossed out. And I'm probably going to be reminded of this when I use the products I got here.I understand that theft prevention methods are established at every single store but this is particularly stomach turning. Maybe, I just need to grow thicker skin, maybe this lady a little Racist maybe it's a little both. Regardless, I'm not coming back here.If you're like me save yourself!! DON'T COME HERE!!!

Aaron Shabazz

2023-05

It was convenient to be able to shop after midnight when the need arose. I felt like a valued customer when u was able to get the OTC needs I needed, although the need arose at nearly 1am.

Cher Xu

2021-05

Pharmacy pretty good. However, the woman cashier was VERY rude. I have never been treated worse shopping at cvs in my years of experience. Also the woman manager isn’t very nice either. Reading other reviews allow me to see that other people have been treated the same. I hope the upper management have a talk with this cvs about treatment for their loyal customers.

Laura Gallagher

2022-05

I have never been treated so unprofessionalally by a pharmacy. This one clearly leaves something to be desired. And when they have issues with other clients dont pass the attitude on to the next customer and then blame the client for their lack of interpersonal skills. Instead of me not returning, I wouldn't waste my time going back there! Disrespect is what you'll get from the pharmacy tech Laura and the rest of them..

Albert Rinaldi

2023-05

This store is horrible. I stayed on the phone for over an hour was hung up on 3 times. I understand staffing issues, but their drive thru is always 7 cars deep and they never answer their phone. If I didn't have to use this cvs I certainly wouldn't.

Pamela Gelfand

2020-05

STAY AWAY !!!!!!!! My suggestion would be fo avoid all CVS stores if you are able to do so , ESPECIALLY this one !!!!! Unfortunately my Insurance only covers certain CVS locations , and they were out of a medication that I needed ! For the past year if this had happened , I have gotten them filled here and paid out of pocket with NO issues !! It is unfortunate , but I am not healthy at the moment and was recently hospitalized , I have ACUTE asthma ! This medication is a MUCH NEEDED Medication prescribed to me by my pulomogists , let me stress he as a medical professional who obviously felt it was needed , if he prescribed it !! I spoke to This location yesterday to confirm they had the medication in stock and they did , the pharmacist Fay assured me it was NOT a problem at ALL to fill !!! Today after my doctors apt , he sent 3 much needed BREATHING medications to this location ! A few minutes later I get a phone call from the pharmacist Laura , I have NEVER EVER EVER spoke to such rude and unprofessional person in my life !!!!!! She out right refused to fill any of my medications , claiming I can not pay out of pocket , but had no explanation as why I have been able to do so many other times !!!! Also , she was clearly exercising her position of power , but displayed NOTHING professional . There is a way to speak to people , in any and all professions!! Apparently it’s there policy , that has clearly been violated several times , if that is the truth !! However I don’t believe it is , Fay assured me there would be NO issues !! So either they have violated there own policies SEVERAL times , or Laura decided after viewing my profile to personally discriminate against me , due to some of my medications !!! I can assure you , my lawyer is already involved and Complaints have been filed with the state , civil, and the board !! Needless to say I do NOT have any of my BREATHING medications that can make the difference between life and death , and Laura and CVS WILL BE HELD 100% responsible from 11 am on today for any further damage caused to my health . I hope to god , Laura never has to experience what I endured from her today , and never has experience not being able to breathe !! Do yourself a favor , STAY AWAY from all CVS locations and find yourself a small, friendly , understanding , accommodating town / local pharmacy !!! A customer care rep , even called her to express the urgency to fill these medications and she still refused ! CVS customer care is also the biggest joke, and 100% useless in assisting , clearly even their staffed clinical pharmacists DO NOT have enough education to fully understand how important it is for an asthmatic to have there medications !!!!! I also see after reading reviews from others , they play these games with other people as well !!! They have done the same to me pending on the medication , have lied to my face about the stock of the medication !! Clearly this seems like a HUGE issue with certain pharmacists DISCRIMINATING against customers based of their own bias !! They DO have legal , moral , and ethical codes that they MUST follow , and it is becoming VERY VERY VERY clear they are in violation !!! It is NOT their job to discriminate against the customers based on a medication a DOCTOR has prescribed, it is at the DOCTORS assessment what medications a patient NEEDS !!!! It’s the pharmacists job to FILL what the doctor deemed MEDICALLY NEEDED , it’s NOT the pharmacists decision to make if we need or do not need a medication !! The DISCRIMINATION at CVS has gotten out of hand and has UNFORTUNATELY affected the health of MANY !!!! I think it’s about time we unite and file a class - action all together !!!!

stacie r

2021-05

Should retrain pharmacists, SPECIFICALLY LAURA H, on how to speak to other pharmacies when transferring prescription(s). 1. Do not carry on conversations with your tech about a different patients prescription.2. Do not laugh when when I ask if you'd prefer to call back. YOU called me. And despite what you think, I was busy as well.3. Do not hang up on the pharmacist you are speaking to. I mean, really?? So incredibly rude.

TESHASSANA PETTUS

2016-05

The worst mistake they could have ever made is their pharmacy not being open 24hrs anymore. This was the only pharmacy in the area that was open 24hrs. This was especially beneficial to the ones leaving the emergency room late at night and being able to fill a prescription. I've always took comfort in knowing I can fill my emergency prescriptions at any time. This needs to be changed

M N

2024-02

Great selection of variety of products and good discounts.

David

2020-05

This pharmacy is horrible. They treat you unfair depending on the medication you are filling. This is the 3rd time I am here. The 1st two times they said they couldnt fill the medication because it wasnt in stock. They now told me it will take 30 mins. It usually takes 15 minutes. Not busy either....****** update!!! I waited 30 mins and when I got to the window she said they only had 9 available. It's funny though because before I had left the prescription she had told me that they had it in stock. They are discriminating against people who take certain medication. It's not right. Smh.

Gnome Woodgoods (Gnome Woodgoods)

2018-05

Plain awful customer service. Two days ago, I called in a refill on a prescription. I was told a refill wasn't available, so they'd call it in. Today, I went to pick it up, and they had still yet to call. After 20 minutes in store, they finally told me that they had the wrong number. No effort was made to get the right number, or to inform me why there was such a delay. They made a half hearted effort, failed, then gave up, with blatant disregard to communicating with me, the customer.

Mishel

2018-05

TheThe person who was in charge of the register today Saturday January 27th. Treat me so bad it was very very nasty and her attitude it was Extremely bad, she treat customers as nothing her name is Mireya and I don't think a person like her is prepared to deal with customers. I personal never coming back to this CVS just because of her horrible attitude.

Brian Fernholz

2017-05

Long waits, unhelpful staff. Phone is either busy, 10 minutes + of hold time, or just not answered.Further, I was sent home because they didn't find a prescription that was called in. When I came back 20 minutes later and demanded they check the voicemail. It had been sitting there for hours before I arrived.They were also rude to the person in front of me and had told her prescription was ready by text or email, but had no record when she tried to get it.

Sacha Morris-Dorsey

2020-05

CVS pharmacy in North Plainfield RTE 22 East bound side is one of the worst pharmacies I have EVER DEALT WITH MY LIFE!! VERY VERY RUDE STAFF. On 1/10/20 my doctor's office was trying to help fill an important medication for me for narcolepsy which means I can fall asleep at any time if I dont get it...now we are both on the hold for 30min before they pick up and when they did the office staff at the doctors office was trying to help me out the pharmacy staff was annoyed because she was supposed to get off At 1pm and We were holding her up?!?!?Are you serious???? Every time I call this pharmacy I am on hold for up to 45min at times this is the same when I go through the drive thru or when I go in.....its ridiculous how they operate....CVS needs to work with their staff and train them how to talk to people!!!

Alexis Perel

2023-05

Worse cvs I hate it they run out of everything so fast and their employees are beyond nasty the manager abs some new girl was beyond RUDE cvs you need to clean house and fire these employees and hire new helpful people

Xiaodeng Chen

2023-11

Stocking inaccurately updated, wasted our time.No service at all.