Big Lots

Nicole Alexantonakis

2023-08

Beware of T&M Trucking who delivers furniture for Big Lots:This place is a scam!!!! I purchased a couch($1600) through Big Lots in Phillipsburg,NJ. Paul set it up for me, he suggested i use these guys, which i thought was very kind of him at the time. He got it all set up, couch coming on sunday, delivery fee 110.00. No problem. He gave me my receipt for the couch, and T&M business card. Next step was just wait for them to call with a time.They called with time 3pm-6.They came at 6.My elderly mom and son were here for delivery as i had gotten called in to work in hospital. This happened extremely fast, The delivery men could not get my couch through door, they did not try taking my door off, did not try unwrapping furniture or even ask about another entry. My son and mom were trying to call me, but my phone was in "airplane mode" .... it was when I had a moment to call and found out all of this and caught them before they left..they would not give any of the $110 back, would not try other ways to fit couch, they just said this is the policy, hung up on me and drove away from my house.**I received a call when they were on the way to my home, after that phone call, my phone acted strange and went into airplane mode. My mother and son were not able to reach me during this time they were trying to call me. I REALIZED my phone WASN'T WORKING as all this was going on.***** I was fully taken advantage of and manipulated and so were my 15 year old son and my elderly mother!!When I called the office of T&M, Tiffany was rude, she would not give me the owner/manager phone number, the owner Harry then called me, he talked to me as though I was at fault!!! HE said "THIS is WHAT HAPPENS WHEN PEOPLE DON'T TAKE CORRECT MEASUREMENTS". He would NOT let me say anything and just took Tiffany's word that i was irate, angry and upset and DISREGARDED ANYTHING i TRIED TO SAY and did not CARE OR have any CONCERNS, about consumer/customer needs, satisfaction. I WANTED and ASKED for HALF my delivery fee back and was told "NOPE NOT GONNA HAPPEN"!!!! He offered to come in a few days when he is back from vacation, "SO I CAN SEE TH COUCH DOESN'T FIT through my door", OR "A DISCOUNT Trucking A DISCOUNT ON A NEXT DELIVERY!!! AND I WILL NEVER USE THIS COMPANY NOR WOULD I REFER THEM TO MY WORST ENEMY!!!***UPDATE***WENT BACK NEXT DAY ...REPURCHASED SAME COUCH MADE 2 TRIPS WITH MY FRIEND AND HIS TRUCK AND GOT THE COUCH I WANTED ...JUST HAD TO TAKE MY FRONT DOOR OFF TO GET IT IN!!!

Chiara Chandoha

2023-05

Store is brand new. Not very well laid out. Full of a bunch of useless stuff. Lots of kitchenware, bath needs, furniture, some food, some clothing, some garden items. You could probably get the same items at the dollar store for cheaper.

April Crider

2023-12

I love this store, quality items definitely and at a fantastic price too. One of my husband's favorite WWE wrestlers just passed, and a year ago, I had gotten him one of the guys' action figure somewhere else. But we recently went here and found 2 others that were different and one of them isn't even made anymore so that was a huge bonus find for him.

J P

2023-12

This is a very big store and the workers are always helpful, they have great prices and a variety of items from furniture, electronics, clothing , health care products and food

Belinda L. Pisarri

2023-05

I just want everyone out there to know if you ever need anything at this store. See Paul. He was the most amazing salesman in the furniture department this evening. He went above and beyond what any other furniture company would do. This is a great location. Lots of other shopping in the area but this is a great go to store. Also, I had the pleasure of dealing with Matthew the night before. He was just as nice and pleasant. But Paul just takes the cake on customer service

Julia Sudden

2023-12

New location is very spacious and clean, the variety has increased. Prices have gone way up and their sale items are not that many. I'm going to blame the economy on that

S Hawk

2024-01

Store is Lil everywhere. Have to have time to shop around if looking for something there

Jerry Romeo

2023-10

Great place, not as cheap as first thought, but I bought some great pillows and they have a huge selection of house hold items

rachel oliver

2023-05

My father and I went there on Sunday looking for a queen box spring, the store was said to open at 10:00AM but the doors opened much earlier. We were kindly greeted by a gentleman who was super tentative, kind and all around great at his job. We did not catch the name of this gentleman, assuming he was the manager but he was great to work with. Got us the box spring super quick and we were in and out in under 10 minutes!

Victoria Straz

2024-01

They have what I need when I don't want to go to Walmart or grocery store

John Apice

2022-05

The new store location is quite large, more furniture, slowly becoming a smaller Target rather than an elaborate dollar discount store. In short, it's upgraded itself.When I was there it was clean, employees were still organizing, adding lots of new items. Many were cheerful & helpful. I'm going to miss it's presence for so many years off Rt 57. But I think the medical facility next door is taking over that building.I can't say it's not an improvement. Let's hope it doesn't result in Big Lots' demise. That's what happened to Odd Job, Amazing Savings & so many stores that expanded beyond their comfort zone.I'm optimistic...I always liked Big Lots.

Jeff DeAngelis

2024-01

One do the better Big Lots that I've been too.

Ryan Scott

2023-05

We have been searching quite some time for the perfect seating in our living room. Last weekend we walked into a Big Lots near where we live and saw a floor model of a gorgeous day bed at a reasonable price. It was late and the furniture department was closed so we went home and did some research online. The next day my wife called around and was able to locate the same bed at this Big Lots location about 30 mins away from our home. She was helped by a man named Paul who went above and beyond to put aside a unit for us, label it as reserved and exchange numbers so we could contact him if we needed anything. Last night I had a thought to give a call to our local Big Lots one last time as it is less than 10 mins away and would have been easier to haul a bed home from. This morning upon calling a man was nice enough to go look and did find 1 remaining bed of this model in stock. He put my name on it and I told him I'd be down in a few hours with my friend and his truck. A few hours later we did arrive only to be greeted as "those people picking up the daybed with no hardware". No hardware?! No one on the phone bothered to tell us that. Had they found out after the fact no one bothered to call us back. A man wearing all camo apologized for the other employees mistake however there was nothing more he could do. Now my friend was on his way to the wrong store and would have to reroute to the one that is further away. This lead our journey back to Phillipsburg. Upon arrival we were greeted by Paul who knew exactly who we were. In fact, quite a few employees knew of us and the day bed that was being saved. It instantly made us feel cared about and a little more than your average customer. Paul was warm, welcoming and positive to an infectious degree. We had a nice chat as we paid for the bed and he found an employee to assist us in loading the bed (Collin, whom was also very pleasant and had cool boots!). Paul then took us to see our package as we waited for my friend to arrive and even helped us pick out the best mattress to go with the day bed. This was quite possibly the single best display of customer service I have ever personally experienced. We were made to feel not only like valued customers but as if we were close old friends. As someone who has worked in many various fields of customer service over the last 15 years I can gladly say this crew and this store does things right. Truly an incredible turn around from what was looking to be an awful outcome at the other store. Thank you so much again for all of your help. We will remember you as we enjoy our beautiful new daybed.

MB K

2024-04

Always a fun store to visit!

Amanda Santiago

2023-05

The experience was excellent, the people were very professional and went above and beyond. The customer service team, Paul and Seabass were so pleasant and friendly. Thank you to of both these store managers for helping us shop and find our perfect furniture.

Gustavo Mejia

2022-05

Today was our second time visiting the store and Mr.Seabees give us Excellent customer service very friendly!!!! patient and helpful in helping us find what we were looking for. His Answers were clear and where necessary detailed enough for us to make a decision. Other employees should learn from his attitude! Would definitely attract more customers!

Emily DeFeo

2022-05

So glad they opened this new Big lots location! I wouldn't set foot in the old one, but this one is so neat and tidy! They have a variety of items, some of them are priced a little better than others, but overall a great place to shop!

Beth

2022-05

The new store is great. The store is clean, neat and orderly. Products are easy to locate. Prices and sales are good. For what you may not be able to find, it's probably available on web site.

Tom Cooper

2023-11

Good knockoff store but starting to get pricey

Desiree Mickens

2023-05

Loved it! There were so many nice things. If I wasn't saving for my house right now! I would've spent about $2,000 easy. About to be a Big Lots regular!

LaTosha Mercado

2023-05

Big lots has a good variety of items and the prices aren't too outrageous for most items. Great grocery section and the seasonal department is always on point.

David Nemeth

2022-05

As I was shopping online, I noticed the merchandise I was searching for was available at Stewartsville location. The staff is always helpful and willing to offer information. The manager, SEABASS, is consumer oriented. The store was organized, well stocked and offers great prices.

Denise Andreotti

2023-05

Wendy the cashier was very helpful I had called to see if they had coke a cola calendars she took the time to go look and held it for me till got there she was nice to do that thank you.

Carmen Magaly

2023-05

I couldn't find the sesame seeds. Hem....And 3 items had a diferent price and at the register was a higher price. Be aware of the diferent prices on the shelves and at the register. A little bit disaponted. 😒🤔😡

Peggy Shafer

2023-05

Ever since they moved to the new location we cannot find any bargains. I decided to give them another chance but found their prices as much as regular stores or higher.

Generoso Vescia

2023-05

I dont like how they design the store. Check out is mess ,when it gets busy . You are right on top of each other.also got rid of a lot items from old store.

Damaris Lopez

2022-05

Management really needs to train cashiers to have professional manners and treat the customers with up most respect, the cashier a male was very unprofessional doesn’t represent what the company believes. I worked management for 18 years and how I was treated today was very sad to see.

Samantha Haycock (Samantha365)

2023-05

made a return today, receipt clearly states total and my total was wrong not realizing till i’m home, total was 59.64 i got back 58.64 only a dollar but get some cashiers who know how to count money back

julio benabe

2023-05

Need more stuff inside the store they are good attention everything clean and Good attention for a custumers that's everything we need

Christina M

2023-05

Alot of stuff is already on sale, which is good, but racks and shelves were a mess!! I kept running over things on the floor.