The UPS Store

PHILLYS WEAVE QUEEN

2024-01

Coming to this store for the 5th time and being disappointed every time I will never go there again . I had a package I was returning to amazon with a QR code that stated customer pack having no tape of my own it was open. The worker told me she couldn’t take it. No customer service solution was given just this is not our store’s policy. It could have been transferred to another box or easily just taped closed. I would have paid eve though I have prime. When you are in a customer service business you do whatever is needed to please the customer..

Christina McBride

2024-03

Not helpful at all. Trying to do an amazon return that started product had to be in originally packaging. No problem the item was in all the original packaging for the product but they wouldnt accept it bc it wasnt in the giant Amazon box that housed multiple items and was a ridiculous size to send one small item back into which isn't really the original product packaging. While that is frustrating and an annoying the employees working are smug, arrogant and jerks and were not even helpful!

Daniel Fehl

2023-11

I'm usually happy with people at this facility. Today I stopped by and they closed the store 7 minutes before their closing time of 3:00. I had a 1 minute drop off for an Amazon return now have to come back another day.UPDATE: I received a call from the manager explaining the employee requested and he approved the employee to leave early to take care of a personal issue.

Kim G

2024-01

Man at the counter is condescending & rude. Went into the store today witb an amazon package & barcode, & when I got up to the counter with the barcode the man said “This is a customer package, you need to put it in a box or envelope. You should read the instructions.” I have taken plenty of returns back and never saw this tiny writing. My mistake, but I don’t need a lecture from someone who is supposed to provide customer service. I said , “Oh sorry. I didn’t see that” and left the store. I won’t go back in here again. Rude. If you don’t want to talk nicely to the public maybe don’t work the register. Take your returns back to Kohls. UPS is not good service

Hannah Johnson

2024-03

I’m always prepared doing my Amazon returns beforehand so this store makes it very easy when I come in. Always fast and efficient service from the staff.

Jessica Nabors

2024-02

Staff is awesome. They greeted me upon entry to the store and my return was done within 30 seconds. Easiest return ever.

Randy Yasenchak

2024-01

On New Year's Eve, I was in and out in under a minute. Store was clean. Staff was friendly. I was instantly given a receipt with tracking information on it.

Nuchada Ortiz

2023-09

If there is negative star, I would give it to the store manager. I paid $70 for a package next day. I called to question why it didn’t get there as promised. He hung up on me. He told me that his worker been there for a long time. Accused me of lying so I say check you camera. This man definitely don’t know how to manage, train his worker and deal with customer. A 18 yrs old could probably do a better job than him. It’s a shame that I don’t even what to use Ups anymore because of him. I would drive an hour away to Spotswood since the manager for year is profession and honest.

Jerald Shivers

2024-01

Efficient, Courteous, Helpful, Patient, knowledgeable Clean!!! J Shivers, Lumberton, NJ 08048Happy Holidays,,,

Everything Bagel

2023-05

Quick Amazon returns as long as you follow Amazon’s instructions.Only downside of this store is waiting for other customers who clearly didn’t read their Amazon instructions.The staff here is amazing and very patient.

Tyler Slimm

2023-05

I don’t know what to think about this UPS store. I give 3 stars because it’s indecisive about what happens when taking items in to be returned. I help my mom with returns and it’s Amazon products. Sometimes things can be returned and some others can’t because of whatever they need to scan. QR code or not, plus whether it is packaged or not. Products need to be returned by a certain day so why not just take them with no problem?! I believe they changed the rules to every year or so I don’t know. But it’s frustrating. No return happened today and I’m now just thinking of writing a review. Had someone before and very helpful and had no problem once so ever.

Hello

2024-01

People at this location give excellent service and are very Quick,Helpful,Professional

Theresa Cloutier

2023-05

This was the second time I dropped off a package to this location and the person Or place never recieved it. When I called they told me there was nothing they can do. The first time it was a hand made gift I had to remake it and resend it and the second time it was a amazon return. I have used several ups store in this state and several other state with no issue but this location lost two packages without any sympathy.

Rodina M.

2023-05

Charged me $20 for two notary stamps. I realized after it is ILLEGAL to charge that amount for notary. In addition he gave me a receipt that said 'ground express $20" even though I didn't mail anything the only service I got was the notary. called them over the phone the manager refused to issue me a right receipt or refund me. illegal.

Stanley Yelnats

2023-05

I came here to do an amazon return and the staff was beyond helpful. They made the process simple and easy, I was in and out of the store within 10 minutes. They are truly an all-star team of people!

jody epstein

2023-05

Went to the UPS store with a return today. Everyone is always friendly and helpful but today Akeela assisted me with an annoying situation which took well over an hour to resolve. Akeela was patient and kind and worked until the problem was solved. She was amazing!

Carolyn Duncan

2024-01

Helpful and quick. I always have a great experience here.

Danielle Rodriguez

2022-05

The worst store EVER. AN OLDER MAN MANAGES THIS STORE. HE WILL NOT LISTEN. “It’s not just job to hear customers out” my grandma went there to send a package back and he completely cut her off and wouldn’t let her explain. (She wears hearing aides). Then did the same when I called. Simple case of men can belittle women. Don’t go there. Don’t waste your time. Completely repulsive.

Sariah Vasquez

2023-05

Extremely rude service jnstead being welcomed in i got a stre down of inconvenience for two employees with no other customers in line, even so was told my package needed tape which was obvious this is a packaging shipping establishment ive never had any issues about tape except here, honestly this issue is not ok

Kells Keen

2023-05

Manager of the store is extremely rude. Acted like he had somewhere else better to be. I understand not everyone likes their job but its extremely off putting when the customer service is bad.

Nick DeMarco

2021-05

I had 2 packages to send via UPS - and no packing tape handy. Tara, supervisor on duty, told me that, technically, I was responsible for sealing the packages. However, she cheerly applied some tape in the right spots, and whisked my packages on their way. Her attitude and focus on superior customer service are commendable, and made me smile during an otherwise stressful morning. Kudos!

Nicole Heuser

2019-05

Love this UPS, they are so helpful. Lisa the owner is super sweet, and more than happy to help you with whatever it is you need, whether it be opening a mail box, or help pull up that email for tracking info. She and her staff have your back. A+ place, and people!

Barbie 9O1

2023-05

Wanted to ship out my stuff & make 2 shipping labels & ship that out as well.But instead I automatically get turned away because the lady read my paper that said US postage… instead of letting me say hello this is what I’m here to do. Just go to Staples…

Suresh Patel

2023-05

Excellent store and location. They are so friendly service and staff, I would definitely recommend this store to anyone who needed mail service.

jamel toney

2023-06

Do NOT go here! This place is unprofessional and made a huge error that cost me money. I attempted to get it corrected and the manager hung up on me after yelling and arguing. Avoid this location!

Diane H

2021-05

Over the last few months I have needed to use this UPS Store multiple times. At every visit all staff has been extremely friendly and helpful! Highly recommend using them for all mailing needs.

Managing Life's Changes Ronald M Allen (Ronald M Allen)

2021-05

If you like beinging insulted after paying $400+ for shipping...have at it. They rushed us through after two other clients came in and we were checking on delivery times. "Check the tracking ticket number" was there response in a curte manner.

Marla Seneca

2017-05

I Left a large prepaid package there thinking I put the correct sticker on the box, I didn't! God knows were this box would of ended up.. I had a bad feeling when I left it, knowing in the back of my mind I should of waited for a receipt. I called the UPS store at 6:25 (they close at 6:30) she was sooo sweet and went out of her way and called the UPS driver to tell him to bring the box back to her store and waited for him to bring my box back!! I though wow! that was so nice she got the driver to bring the box back. Mind you I was returning a $4000.00 handbag that would of been lost. She went out of her way to help me and save me 4000 bucks because the box would of been lost, opened and stolen. I know how UPS packages that have nowhere to go work. I recommend this UPS store to anyone who wants personal care and they will go out of their way to make sure your happy and I cant say enough good things about this store in Lumberton!

A K

2020-05

This is a great UPS store! The owner and employees are very friendly and efficient. They are well acquainted with all the services they offer. The store is in a mall with tons of parking and other great stores- Aldi's, Pet Valu, Rite Aid and Big Lots. Plus other food and convenience stores.

Angel Lebak

2016-05

I have been very pleased with the service at the UPS Store in Lumberton. The staff is wonderful and always so accommodating. They always go the extra mile and as a small business owner, they are an integral part our team!