CVS

T T

2024-01

First of all are you kidding???? I called into this store took 20 minutes for someone in the pharmacy to pick up the phone then someone finally picked up the phone and had no care in the world about my needs and put me on hold for another 8 minutes. This is the reason I don’t use CVS they should take notes from Walgreens around the corner…. What a bunch of rude useless idiots. I will call corporate tomorrow this is not over. Please take the 1 star off and make it a negative 5.

Mo Alsaleh

2023-10

I used CVS since 2009 and this one is beyond repair with customer care and knowledge!More than one time I give a hand proscription and they state will be ready in 15 to 20 min, after 40 min when I wait in line the one who take the pickup order “will not notify who” she shack to people like they work for her and she is the BOSS of the house!!! Kick you out stating she can not help. The answer all the time Either we lost it or it’s out of stock, really!!!! All should be trained and trained and trained again, bringing others from other locations will not help they do the same, This particular CVS need a culture customer care training, if you are a nurse a Dr a cashier a Cleaning you should be treat people the same at the end this is not your own business that’s why you don’t care about a Job, the corporate need to train all of you sadly.Sadly it’s not a lot but you lost a 5 people family, and for sure if you know how’s marketing do each will equal to 15 and more.

Pete

2023-10

Terrible location. Manager needs to be fired.Went for a vaccine. Made a reservation, showed up on time, and had to wait an hour (while standing!). Nobody could even be bothered to come to the line and say "sorry". We all just stood around, hopelessly waiting and complaining to each other.The people in front of me were walk ins and they somehow got serviced before me. What's the point of reservations?!?One of the customers ahead of me asked for a printout of what they were vaxed with (lot number, dosage, etc/). This should take 30 seconds but somehow gummed up the works for at least ten minutes. When I asked for the same I was told that everyone was on break and that I'd need to come back in an hour. I just took pictures of the vax box.There was an alarm beeping at the front of the store for a good 30 minutes of my wait, which only added to my frustration. Four people working in pharmacy, plus other workers stocking and at the cashier, and NOBODY is annoyed by this unrelenting beeping?I generally have great experiences at other local CVS stores. But I'll never go back to the Boonton location.

Janine Lee

2023-09

I won’t use this location anymore. Every time I use drive through for picking up prescription, I wait 30-40mins with 2 cars in front of me. totally understaffed.

Sheila Nochenson

2022-05

Not great. I went through their drive up for a COVID test. I got on line early (approximately 12:10 for a 12:20 appointment). It took 25 minutes for them to get through the two cars ahead of me. When it was my turn, I was given a signal to wait again by a male employee..so I waited another 5 minutes. Then a female employee from the other side of the pharmacy asked my name. I spelled it out slowly and clearly…. Then I waited another 5 minutes. Finally, I am handed off to a third employee, who I can barely hear because the other two are now arguing with a customer in the other lane. So I asked the girl to speak slower and louder so I could understand her questions/directions, even though I prepared myself for the test before I went in. Right before I left for the test, I watched the CVS COVID-19 Testing tutorial so I would do it efficiently and correctly. It instructs you to “check your name and birth date to make sure they are correct on both the vial and the enclosed lab sheet” , but when I tried to do so, she told me NOT to touch them and NOT to check them. When I explained what I was doing, she told me “We check them and they are two DIFFERENT names so they won’t match” ….REALLY?! I told her that they were the SAME NAME-MY NAME and that according to the CVS tutorial we are supposed to check them. Obviously, she is uninformed about CVS testing procedures. It took longer than necessary because of their inefficiencIes and on top of that, they are giving misinformation to customers regarding how to complete the procedures for the test. It did not inspire confidence in me. Needless to say, I will try to stay away from the CVS @Lincoln Park in the future.

Vinay K

2022-05

Painstakingly slow, takes approx 20-25 mins for a drive-thru covid test. Most of the information was already provided at the time of scheduling an appointment.They ask for the same information which is a waste of time. I have been to other places where it takes not more than 5 minutes. They can do a better job by improving the data collection process. Poor employees seem to be burned out and also staff shortages.

lou varg

2022-05

These are the most rude pharmacist I have encountered. The Indian lady is the worst of them all. Left 2 prescriptios to get refilled at 9:00 a.m. and by 12:00 p.m. they were still not fulfilled so I called at 1:00 p.m. then again at 5:30 p.m. and was talked to extremely rude by the Indian lady. Was constantly cut off when I tried to explain why I needed them filled today. These pharmacist need to be fired just on their customer service, mainly the Indian lady. Going to start using Walgreens or Walmart.

Jeannina Amadio

2021-05

ABSOLUTE WORST CVS EVER! Drive thru clearly states right lane is for drop off only. Get in left lane to pick up and waited over 20 minutes blocked in while they gave a covid test. Watched several people pick up in right lane. Finally able to switch lanes and they do not help me and keep helping the left lane. Left without my script. They are horrible.

Ronnie Perry

2023-05

I just called the lincoln park CVS cause i noticed in the text they sent me was my meds that were refilled and they did the wrong one they gave me the medicine that put me in the hospital when i tryed to ask the person that answered my call if she can help fix this she said exact words NO I CAN'T HELP I'M TO BUSY DO IT YOURSELF. What kind of pharmacy allows there employees to talk to people like this .

Khaldoun Khashan

2023-05

Some employees in the pharmacy are rude and not professional, but the pharmacist and the Manger were nice and resolve the problem, NOT recommend the CVS in Lincoln Park at all . I don't want to go to the Manger every time.Bad experience

Kareen Ogunmakinwa

2023-05

CVS in Lincoln Park. It is the closest CVS to me and I really enjoy going there. The associates are knowledgeable and friendly and will to go the extra mile to help as best as they can.

aro senb

2018-05

Filled two of my expensive prescriptions and when I got home only had 1 left. When I called, they refused to even look in parking lot to see if they had it. They basically said someone would probably find it and give it back. When I went back to the parking lot, it was not there. The employees seemed indifferent to me not being able to use a medication prescribed to me for medical need. If I could give them 0 stars, I would.

Linda Gannon

2023-05

Had to get a pcr covid test this morning. Got help at driver thru immediately and took 10 minutes or so total. Easy and efficient.

Valbon Ebibi

2023-05

The worst pharmacy in town. The manager of this store should be fired immediately. These people are incompetent

BK Randy

2021-05

Bought candy today, looked disgusting and smelt horrible. I look at the expiration date and it was over 6 months expired (expired FEBRUARY 2020). PB inside was green, and the chocolate on top was crusty and bubbling. Truly disgusting, and horrible to do to customers during a pandemic.

Thought In Motion

2020-05

John Gabriel was incredible!So helpful and so kind! Very refreshing to have that kind of customer service! Thank you John.

Leah Dillon

2019-05

This CVS has the most helpful team. Every time I go they are smiling, working hard, and friendly.

A D

2019-05

They are okay. They really do not offer the same items as other CVS location. They are a bit over priced on some items. It's not really a busy store.

Mike Benno

2022-05

The drive thru isn't the greatest but still alright. The staff is nice there

Regina Buck

2020-05

I was there at 8am today and no employees could be found in the store. What I had planned on buying I put down and left the store

Cardinal Property S

2020-05

Deserves 0 stars there’s never any workers around every time I go .

Y. C.

2022-05

Why am I receiving surveys from this Pharmacy in NJ when I don’t even Live in NJ???

Bob Kuchera

2017-05

Slow even though only a handful of people picking up, took 20+ minutes

Nancy C Heykoop

2023-05

Always a great place to shop!

Ron Wood

2021-05

Worst customer service out of all CVS stores

Ronald Wei

2014-05

Phone doesn't pick up. Annoying pharmacist.

Bill Z

2021-05

Very nice staff in pharmacy

Marc Mancuso

2018-05

Nice staff and manager clean store

Amna Ali

2023-08

Rude staff

Nick Chermak

2017-05

Very fast