Dirkes Used Auto Parts and u-pull-it

Alayre Grace

2024-05

I would recommend this place 100 times over, Tim was a great help and very understanding. If I could leave 100 stars, I definitely would. Highly recommend you stop here for any need.

J Abari

2023-05

Nicely organized u pull it by manufacturer. Older models generally 10 years or older, reasonable prices. Only issue is no inventory list on line, but great selection so you have to go there to seek your vehicle. i found the vehicle i was looking for easily. Associates there nice to speak with too. Worth a trip if your looking for older parts

CongoJoe FilmS

2023-05

Great prices never had a problem finding parts for cars here. Dirks also sell cars on the lot as well. Friendly staff and easy to find your car's model & make because they have are the cars in the same group. Despite being a junkyard felt safe walking around here and getting my parts- ( Closed on major Holidays) -Pull yard /Junkyard Hours -Open Seven Days a week 9 am to 430pm -Sun 9 am to 230pm -Full-Service office hours 9a5 pmpm-(shipping & handling parts)

Unbiased Reviews

2024-03

This place is not what it used to be. Plus, they charge $2 just to get inside. The staff was nice, though, and that's why it gets 2 stars. Otherwise, it would be one

Krunal Patel

2023-12

I could care less about the other reviews posted here, I'm here to talk about my experience only. So, I had called in for a sunroof glass for my vehicle. Although, i needed only the glass and not the assembly, someone from the office CLEARLY told me that it comes with the assembly regardless..AND that's exactly what all the other places told me including AA Auto Salvage in Williamstown (never had issue with them in past) . If someone from Dirks is reading this give a call at Auto Salvage if you guys like to make sure and they'll say same thing that It comes with assembly and it's the same price they were charging me there. Maybe 10 bucks more but that's with full assembly (tracks n motor)... I live 40 mins away from Dirks and we were looking to give them a lot of business as we just opened up couple car garages. But I guess I might as well take my business else where as they were unable to resolve the issue. I was not going to wait another 2-3 days for a replacement, and i would've been okay if they simply refunded me for this product. However, they said there would be a restocking fee which I clearly understand, it's part of business, but I shouldn't be responsible for that if I was not in fault. It's their mistake. All my calls get recorded and I bet if I get that recording from my phone company, the audio will have someone from Dirks clearly stating my sunroof glass will come with come with assembly which actually makes sense especially when Auto Salvage and other places also mentioned the same And had the same price. Normally, when there is nothing positive to say about an experience with a business, i prefer not posting a review, but today i just felt cheated, especially when i was TOLD a certain thing, but i guess it is what it is..Moral of this lengthy Story is when someone pays for a product, they expect to receive the proper products in exchange... have a good day

Mindy Denny

2024-03

Love, love, love the pull- your- own- parts experience!!!! Thank you Forked! Great customer service!! 💯 Great prices!! Oh and they SELL cars too!! (I'm not being paid for this, I mean it)

Tony T.

2024-05

New policy's prevent reasonable customer service at dirks I won't go back

Girl Mechanic

2024-01

Great staff, when you call they try everything they have to get what you need. The yard is pretty organized they are always on it and moving inventory.

Desiire Irizarry

2023-11

HORRIBLE CUSTOMER SERVICE!!! Ordered a party from them and got confirmation to pick up. Drove 40 mins to pick up the part and 40 mins back to have it installed, only to find out it was the wrong part! When I called, the gentleman (refused to disclose his name) who incorrectly ordered the part offered to order the correct part, and told me I could pick it up the following day. Not one apology for the mistake, even after I disclosed all the wasted resources due to his mistake. No discount or credit offered. Talked over me the entire time. I asked to speak with the manager and was put on the phone with the owner. I began to express how I felt about the transaction and the previous representative, and the owner told me that he really didn’t care how I felt and that I had the option of either getting the new part or a refund. Immediately after, he stated that the part was on back order and the only option I had was to return the incorrect part and get a refund. As a business owner myself and having worked in the customer service industry for 15 years plus, I am appalled at that level of inconsideration and unprofessionalism. I would NOT recommend this place to anyone looking for professional and personal integrity when patronizing an establishment.

latanya pearson

2023-11

Great place to find parts , make sure you have boots or sneakers you don't care to get dirty and is $2 to enter and you must be 18 or older to get in, the people up front are cool as well. Only thing is is a little scary for me it was given 13 ghost effects, lol.

Amanda Cooper

2023-10

I came here to get a tail light for my husband's Mazda 6. Google tried sending me an extra 20 minutes further than what I needed to go, good things looked up or I would have totally missed it. It's right on the main road, black horse Pike . Recommend absolutely. it's quite the drive for me but I'd go again if I needed another part. U pull it area is cash only. Inside is credit cards.

Turtle club

2022-05

I feel so bad I bought then a engine for my honda and the motor no bring the vin number I called then for then to change and giveme another one with the vin number and they said no it's illegal to sell motor without the vin number

Deborah Bishop

2023-12

This used Auto Body and U Pull It is Jerseys Best they are friendly courteous and go out of there way to help. The best part is they are a family owned home town business. I'VE know the family since they were little and they have always been polite and kind. Thanks Robbie.

Will Cunningham

2023-08

This place is Amazing for saving money on used parts. Most accessions I find what I'm searching for. There are moments the car or part's aren't available but return in a week or two and you'll find what's needed. Also part's are available next door already removed from cars. Definitely My Go To Place for Auto Parts 👍👍👍

Andy Middleton (Midd)

2023-10

Maybe a 30 minute drive but we’ll worth it with the money I have said by to going there. My daughter’s car needed her map light replaced and a mount for her passenger side sunvisor. A guy on Marketplace threw out a price of $90. Found what I was looking for at Dirkes for $12. Can’t beat it!

Brendan Brattlie

2023-08

Very helpful. called looking for a part for a 07 truck and they told me they had the part and a price in under 5 min. they even told me more about the part the manual didn't mention saving me headache and possibly getting the wrong part and damaging my electrical system.i will be using them again for parts in the future.

Jeff Bower

2024-02

Great folks a Dirkes. Got what I needed for reasonable price.

rick g

2019-05

Very knowledgeable staff. Very quick at pulling parts that are in inventory. Some of the best prices in NJ. Worth a 2 hour drive. Thanks Dirks.

Jazule Rozato

2022-05

Thank you DIRKS FAMILY, for making this place so easy to search for parts. My father, "old school" mechanic, loved coming here for many years. Sadly he passed away. It's why I haven't returned. We've enjoyed meeting and speaking with your staff behind the window. Such a warm hearted employee, to and so helpful! Thank you so much. Looking forward to coming again one day❤️

Erik Von Hess

2022-05

Needed a motor for my Honda. Called them and actually found one (which was a difficult process). Not only did they find one but it had low mileage and the pricing was better then anyone else I had spoken to. Then they gave me a recommendation on a mechanic. He did such a wonderful job putting the motor in. He went above and beyond to make sure the entire vehicle was in tip top shape. If your looking for fair pricing, great help, and great service look no further.

xEx

2022-05

Decent price, some staff are rude for no reason though. After I was told take a pic after drawing on the car what I want then come to the front for a price, there wasn't enough time before close to get the estimate. I was told I could just send the picture because me being there in person does not change their ability to judge (based off that photo they said to take) a price. When I called the next day, the guy kept speaking over me and getting an attitude when I tried to point that out (plus the fact I was told by staff to do it) it's an hour ride to go there and an hour back plus time there. It's honestly a little unprofessional how rude he was for absolutely no reason. When I dug further I saw pretty much all the complaints seem to be mainly about this one male character with an attitude. He's probably the same guy who was rude to me. Dude there was no reason for you to act like that towards me and I wish you had provided better customer service. There was no reason I couldn't have sent it after being told I could. If it was a price I wasn't able to pay right now or not ok with, that would be two hours and some change out my day plus gas for nothing. That's a whole lot to put on the customer man when you could have just said send the photo and also upheld what was told to me by another employee. Hope you aren't so angry with customers in the future

David King

2023-05

Don't expect them to honor any warranty they advertise. They will just say it's your fault. Rude staff terrible customer service. The Part I bought was advertised with a 90 day warranty I have the emails and original posting saved. Called with problems over 5 times and emailed them Nobody ever got back to me even though they repeatedly told me that someone would. And yeah they pulled it...... Pulled it messed it up sent it to me anyway then say it's my fault "To bad 90 days is up now because we never got back to you.

Corey Mills

2024-04

Good quality parts reasonable prices

Arsine Zuccari

2024-01

Needed inside driver door handle and they were great!

Brett Pickus

2022-05

This is the place for all your auto needs! Whether it is a car part or a tow, they will get it done. I needed a part for my Honda recently and they contacted right away. The Dirkes family is honest and reliable. I highly recommend their services. Thank you!

Ge Rui

2022-05

I would give it zero if I could! The lady who worked at the gate was really nice and helpful. She would check if certain model is available in the yard over the phone so that you won't go there empty-handed. This morning a guy took my call and said he was not able to check it for me. I tried to let him know I had got this info over the phone last time. He said last time is last time and he did not want to talk to me any more since I was like his 7-year-old son. Man, what an insult! Are you going to do business? With this attitude, I am sure they are losing clients. I will never phone them or go to Dirkes Used Auto Parts any more!

Mikki Stilwell-Albrecht

2023-10

We have sold a couple junk cars to these guys. Great guys, easy to work with.

TridDel R

2023-12

Easy order. Rob customer service A+

LF Frazer

2022-05

Great towing facility. My car was towed here after a vehicle accident the day before so I was only here to retrieve the items from my vehicle before being picked by the insurance company. Noone greated me right away upon entering and but after a couple of minutes someone acknowledged me. I guess the big friendly dog laying at the entrance is the greeter lol. After letting them know why I was there one of the guys escorted me to my vehicle, waited as I cleared it out and I was done. It was a cold and snowy day so I didnt do any sightseeing but it is a HUGE lot of cars so if you need spare parts this may be a great place to go. Overall: friendly staff and great towing company. I took off one star for the slow knowledgement upon entering.

Dustin P

2022-05

You can always find what you're looking for at Dirkes U Pull it yard...