Pet Life

Ezra Cohen

2024-05

I recently shopped online at Pet Life for a new dog carrier, and I must say, the experience exceeded all my expectations! I was on the lookout for something specific – a dog carrier that was not only comfortable for my dog but also convenient for my use. That's when I came across the Pet Life Vista-View 360 Degree Zippered and Collapsible Soft Folding Dog Crate - Folding Travel Dog Kennel with Zippered Entrances Along The Pet Crate. And let me tell you, it turned out to be a fantastic find!The website itself was super easy to navigate, making my shopping experience smooth right from the start. But what truly set Pet Life apart was their customer support. I had a few questions about the dog carrier's size and material before making my purchase. The customer support team was incredibly helpful, providing me with all the information I needed promptly. They were patient, knowledgeable, and made sure I was confident in my purchase decision.When the dog carrier arrived, I was thrilled with the quality. It matched the online description perfectly – from the 360-degree zippered access to the ease of folding it for travel. The collapsible feature is a lifesaver for storage at home and on the go, and the zippered entrances make it so easy to get my dog in and out without any hassle.Moreover, my dog seems to love it! The carrier is spacious, giving him enough room to move around and settle comfortably, which is always my top priority. The ventilated design ensures he stays cool, even on warmer days, and I can tell he feels secure in his new little travel home.All in all, shopping at Pet Life was a fantastic experience. The product help and support I received made all the difference, ensuring I got exactly what I needed for my dog. If you're in the market for high-quality pet accessories with a team ready to assist you every step of the way, I highly recommend Pet Life. My dog and I are more than satisfied with our purchase, and I'm confident you will be too!

M

2024-04

Love this company! They make the best items for my furry friend. High quality toys, clothes, leashes, carriers. Recently ordered dog food from them and was not disappointed. Arrived on time. No issues. The one star reviews are probably from disgruntled employees.

Michael Braha

2024-05

By far the best store to buy pet products. For my 2 dogs I buy doggie jackets, leashes, toys and even food from Petlife!! Their prices are unbelievable, shipping is super QUICK! and the quality is top notch. My favorite is their dog rain jackets

melissa berghold

2024-04

Run away! Worst customer service ever! My package never arrived. I can’t get any resolution. They blame it on Amazon. I didn’t order off Amazon. I call and call. I can’t get anyone to answer phone or return calls. All I can get out of them through a generic email Is …. Amazon is the courier.

J E

2024-04

Petlifes quality of products is like no other. No issues with delay in shipments for the 2 carriers and coat that we ordered.Will be purchasing from them again! Thank you

william mason

2024-03

I am a proud, 100% service connected Vietnam error veteran, who is wounded during combat. Yes, I have many issues, including post traumatic stress, as a result of heavy, combat, action, and loss of an arm due to gunshot wounds. I turned to fish keeping because that’s about all I’m able to do with the restrictions that I have due to fighting for my country. I purchased several aquariums from this site and the last one was a total nightmare first, I ordered the tank mid January 2024 it didn’t arrive as expected Then they gave me a runaround regarding they didn’t have it. It wasn’t in stock, but it would be ship ship pretty soon and this went on for several weeks. The other day I received the Aquarium and cabinet only to find the cabinet was damaged. This caused a lot of mental anguish that was unnecessary, but kicked my TBI through the roof/PTSD. I try to be very cooperative with them pet life but I’ve had it. I’m totally upset over the service that I received this morning. They offered me $85 $85 for a broken stand that I can’t use you really wanna shop on this website if you do, be careful I ain’t going back again !

kvro27 _

2023-12

Placed an order with petlife at the end of September an item which was listed in stock at the time on their website. I had used my apple pay for this order which was set to the wring address. I emailed pet life asking them to make the change, and they replied the next day confirming the change.The next week, this still had not shipped. I sent an email asking for status update, to which they replied and stated the item would ship at the end of the next week, 3 weeks after the order was placed.The order did not ship when they advised, and it ultimately took 1 month for them to ship a stock item. After shipment is where the real problems began.I never received my order, FedEx damaged it in transit and never attempted delivery. As soon as I got notification from FedEx I contacted pet life asking for next steps. They answered my email and stated they would get back to me soon. They never got back to me. I spent the next month trying to contact them multiple times. They did not answer and emails, or phone calls.After a month if trying, I decided to submit a BBB complaint to see if pet life would respond to someone else. Pet Life did not reply to the BBB after 2 attempts so they closed the case without resolution.I have now submitted a credit card dispute as the only way of getting my money back for an item I never received and will likely never receive.Pet Life did answer communication at first, so considering they completely disappeared as soon as this issue happened would have to assume they did so intentionally and a scam is the only way I can really describe this.

mel taylor

2024-02

Do not order from them! They take the money immediately and then you're on your own.Customer service is non-existent. If you have months and months to wait for what you ordered, then this is the company for you. Or if you just like throwing money into the wind...

Tyler Carpenter

2023-12

Beware of doing business with this company! Ordered three plus weeks ago and the package has not arrived. Numerous emails, phone calls, and voicemail message and they have yet to respond. Filed a complaint with the Better Business Bureau in hopes to eventually have a resolution to this experience. Buyer beware........

Tamara Sevigny

2024-01

Ordered items 5 weeks ago. Didnt receive 1/3 of my order. PetLife doesn’t respond to emails and doesn’t answer the phone. I had to file a complaint with my bank!

Bonn Miguel Baquir

2024-04

I ordered online at pet life and I will never go back. They have by far the best selection and offer the best service out there and with a free gift you can’t go wrong!

Jay

2024-04

Warehouse is absolutely disgusting and filthy. Michael the owner is beyond unprofessional and rude. Simply read the rest of the reviews and you’ll see yourself! Shop anywhere but here

Margo Didia

2024-04

I ordered a few items from this shop and was thrilled with my quick delivery and their competitive prices! I would highly recommend buying from them!

Mike Rishty

2024-04

Pet life had great prices, and shipped to me quick. No issues. Will be back.

Marilyn Fowler

2023-05

Although Pet Life processed my credit card in one day, the company sent me no shipping and delivery information until I contacted them 2 weeks later. Then the company sent me an email that my product was being shipped but the arrival date changed 5 times. It took nearly 4 weeks for me to receive my order. I do not like that the website gives no phone number for order status - all is done through email.

Amanda Rivera

2024-04

The product I received from here was terrific. Fit my Sammy perfectly! Thank you!

Monty Taylor

2024-01

Petlife is a scam I ordered Victor's dog for from the site the Victor's dog food was recall I found that out on my own so I started writing them but as a small business company I thought they would of reached out and noticed me the hsAs been recalled nothing, so i kept writing to them trying to call no answer than after 3 weeks they finally reach out to me and saying they are going to set my item out for delivery the 15th of December today is Christmas i just lost a 100 dollars

Anthony Dudkiewicz

2024-05

Love shopping here, they have the best deals and excellent customer service will not shop elsewhere!

Yzabeaux1

2023-06

My wild songbirds absolutely LOVE it!! All of the small finches, titmouse, wrens, chickadees, etc. are healthy and their plumage is so vibrant! My cardinals are the brightest red and they look so healthy!!! Thanks so much for such an awesome product.! I must mention I have scoured and scrutinized hours looking for the BEST PRICE WITH QUALTIY and your company blows everyone else out of the water! THANKS SO MUCH!!!

Marc Levy

2024-04

Best selection, found exactly what I needed for Rocco, quick shipping, will be back again!

Erin Wilkinson

2023-05

Like all of the other reviews shipping is a joke with this company. I finally received my dog's supplements but after reaching out 2xs about shipping. Once it left their hands it got here fast. But you shouldn't have to reach out for them to send the product. And it shouldn't take 2 weeks to get the product when I'm 2 states away. I'll shop somewhere else next time.

Joseph Bibi

2024-04

Best pet supplies. Amazing service! Sizes were perfect fit!

Simon Chalouh

2024-04

Best Website to purchase hands down! WAY BETTER SERVICE AND PRICING THAN CHEWY

Shannon Luppino

2023-05

I wish I would have read these reviews before ordering.I put an order in over the weekend. Decided to use "Shop" for payment plan and they were still using my old address. PetLife confirmed by 10:00 a.m. Monday that my address has been updated. Although I paid a quick ship fee, I assumed it would be a day later. On Tuesday, it was still "unfulfilled". I called twice and stayed on hold until it finally disconnected. I sent Wednesday, unfulfilled. Called several time and none picks up. Sent an email requesting a refund. Friday, still unfulfilled and a "partial" refund noted. Absolutely no dollar amount or a confirmation email explaining their reasoning. Again, no one is answering.I am going to pay off affirm. My bank will then submit a complaint to retrieve my refund and Affirm will deal with Pet Life. BTW, I bought all of these items a second time from Chewy, Petco/PetSmart, Wednesday, and they will be here over the weekend.

Rose Dilley

2023-05

Love this feeder. We have a major squirrel problem, and this feeder is very good at repelling them. I lost 2 feeders in a storm, and was very happy to replace them. This is a great deal. Fantastic customer service, and fast delivery.

Ted Stolarczyk

2023-05

Update 6/17/22 -> package arrived ala UPS overnight yesterday -> I guess because Pet Life felt bad about my order snafu -> much appreciated. Original review -> Ordered non-food/non-liquid products on their web site on a Saturday which they state in writing: "For orders placed on Non-Food or Non-Liquid items (Example: Accessories, Dog Clothes) orders are processed and shipped Same or Next Day." I assumed that meant next business day or two of course. Regardless, I never heard back from them so I e-mailed them on Tuesday mid-afternoon. They also state in writing: "We also offer Email support for a response within 24 Hours." Still never heard back from them and called them on Thursday morning and of course goes right to voice mail. Looks like I will need to call American Express that this web site is FRAUD. 1st and last time I will be purchasing from Pet Life. Be forewarned!

Jessica Rabin

2023-05

This company has an F rating from the Better Business Bureau. They charged my card right away but didn't ship the items as promised. They don't respond to electronic or voice messages. I have initiated a credit card dispute and filed a complaint with the BBB. Don't shop here!

Jeremy Reynolds

2022-05

This company is amazing, I was shopping on their store and the items they sell that they manufacturer is made with great quality better than when you buy elsewhere. They offer Free Shipping, 1-Year Warranties and Free Return Shipping … I just like that they’ll stand by their product for a full year .. and they give you a free gift to choose from at checkout for orders over $50. I will ONLY buy here from now on for all my dogs accessories just such an easy experience all around!

Lenny Rossello

2024-02

Do not answer emails,phone calls etc. They take your money instantly but that's it!! Do not order anything from them!!!

Bold Coast

2023-05

I recently purchased a "More Birds Crib Sunflower Plastic Hopper Wild Bird Feeder". This feeder holds a lot of seed, reducing refill frequency, and has no thin perches (which usually break off). Birds can also feed through the mesh, accommodating many birds at the same time, which is the way they like to feed. The platform at the bottom reduces spillage to the ground. So far the reception has been great. Five chirps!