Rite Aid

Anonymous

2024-01

I walked in and immediately asked if they kept their formula behind the counter or in the aisle - I do this because CVS keeps theirs behind the counter so I wanted to check before going to search the aisles. The girl at the desk was so annoyed that she had to look up from her phone and with a nasty attitude said um no. I walked back to find that my brand of formula was not on the shelf. Just in case they had more in back stock I asked if they had any formula in back stock and I couldn’t even finish my sentence when she glared at me and a gentlemen named Nick said no what you see is what we have and she said yeah thanks Nick for answering that…she was clearly annoyed I was asking her another question and what to her were all dumb questions which is why I imagine this Nick intervened. I was there on 12/16 at 4:30pm so please check to see who was working at the front with a Nick so that you can teach her some customer service. I am really hoping that a manager or GM sees this review because I left their so upset that a person would talk to anyone the way she talked to me. I see my countless other reviews that this Bayville location is notorious for bad customer service and that is really a shame that management continues to let it happen. You should really take these reviews seriously have talks with your employees because if I get talked to rudely for asking a simple question, I wonder how they handle conflict resolution for others.

Amazin1982

2023-11

Made an appointment for my daughter to get her flu shot so she can attend school full day. We’ve all been getting our flu shots and all of our kids there for years. My daughter was NOT crying NOT throwing a fit. She literally walked up to the person who would’ve been giving her the vaccination and said “Hi I’m ______”. We were denied because “I don’t feel comfortable giving it to her”. I’m her parent I don’t care your views. This is my child and she needs this for school. The other rep in the pharmacy was supporting her. Guess parents can’t make decisions for their kids any longer. Super unprofessional and I’m awaiting a call back from the pharmacy manager and district pharmacy manager.

Jodi Smith

2023-12

Do not go to the rite aid pharmacy.A rude male employee who doesn’t help and is disrespectful. Stay away from Rite Aid in Bayville. He talked to me and told me everything was being done in their care to help care for a prescription I need and they didn’t do anything. The pharmacy doesn’t care about your health.

Jersey Guy

2023-08

RITE AID ROUTE 9 BAYVILLE NJI drove to the store's drive thru at 3:10pm to pick up several scripts but someone put cardboard across the window on the inside. Keep in mind it is pouring outside and I am handicapped and having an operation scheduled in 5 days. I ring the bell twice but no one from the pharmacy responds. I then call the pharmacy, phone rings several times and then put on hold. After 8 minutes I hang up and call again.The phone is answered by counter help, and I am told they shut down the drive thru so they could catch up filling scripts. I explained I was handicapped, and I was told I have to come back another time. I asked for the pharmacist and he doesn't have a clue and stated he never told his help to close the drive thru.I eventually got my scripts but in my opinion, it is obvious the pharmacist does not run the pharmacy, the hourly help does and there is no doubt in my mind that senior citizens or handicapped people are second rate citizens in the eyes of Rite Aid. Find another pharmacy like, ShopRite, Walgreens of CVS That are less than a minute away and you are treated and respected the way a customer should be treated.

Kim

2024-03

Employees watching my family and I like we are about to rob the store, ridiculous they would not take their eyes off of us it was so uncomfortable.

Sam Beach

2023-05

This is my absolute favorite Pharmacy! I have been going to this Rite Aid for over 10 years. The Bayville NJ Rite Aid has friendly associates/staff and Pharmacists that care about your health. They always show compassion and empathy to their customers. They greet you with a smile and ask you how you are doing. When the Pharmacist knows you are feeling sick, they make your prescription a priority. Moreover, they make sure you understand your medications and do not have any questions for the Pharmacist. The pharmacy is always very clean and neat. I would like to thank the Bayville Rite Aid Pharmacy staff for taking care of my daughter Melissa and I for the past 10 years. A special thanks to the Pharmacist Chris and the rest of the staff George, Angie and Donna.

Nancy Jean

2023-05

I was looking for a product for a family member (my dog) who had recently had serious surgery. The pharmacist and two other helpful women all came to my assistance. The item was unavailable in their store, but they went the extra mile and found out where I could get it, and luckily I was able to do so. I was really touched that they were so caring and helpful, and very grateful for their help. They made my day!

Elizabeth McLain

2023-05

I have been a loyal Rite Aid customer for most of my adult life (age 59) in Ocean County New Jersey with pretty consistently good experiences. Namely,, after Storm Sandy in 2012 the Bayville Store Pharmacist Ravi Kapoor did business for pharmacy patients in the vestibule with no power for days - he was top notch but moved on. My most current disgust is the woman Lynn(e) who works in the Pharmacy of the Bayvillle NJ store currently and consistently without fail in a disagreeable, unfriendly, unhelpful manner to all customers (overheard others complaining about her). She acts like she hates her job, hates the customers and possibly hate herself by virtue of her personality - not everyone is cut out for customer service and I notified the Pharmacist on Duty about it and was brushed off. No bad language - just a concern and recommendation for training for her or another position. On the other hand, George and Angie in the Pharmacy are and have been fantastic and helpful - even on bad days they greet with a smile and satisfy the customer as best as they can.

Lynn Hansen

2023-05

The Rite Aid on Rt 9 in Berkeley Township is about a 2.5 star, but that wasn't a choice on Google ratings. The store is old and requires a major overhaul as does all of Berkeley. Associates are unfriendly and appear to be uninterested in their customers. They are just there collecting a paycheck and often border on rude. I own and run a business. I know and practice excellent customer service. Don't expect it here.

Tagz

2023-05

Pharmacy just closes whenever they feel like it. They have signs up that they are closed from 1:30-2 for lunch but now at 2:07 they are closed for the whole day. Absolute disgrace.Edit: no you don't understand, the pharmacist was not late back from lunch they closed the pharmacy for the whole day when someone was clearly in there.

William Mortimer

2022-05

Been a happy customer for years, particularly the pharmacy.. within the last month, I've been completely unable to even call pharmacy as the line bounces me between recorded messages.. today I went to the drive through, I was waiting half an hour, 2:49 to 3:19, no one spoke with me once.. the woman that helped the car before me saw me pull up, cleaned her window, did not acknowledge me and walked off.. several people saw me sitting there including a man that looked over a few times, no assistance.. at the half an hour mark I left. Will see if Walgreens can assist me

probablecause reasonabledoubt

2020-05

I used to only use Walgreen's for years but the store here in Bayville is HORRIBLE! I switched everything over to this Rite Aid & they are AMAZING! George & Jessica are the best! Their customer service is AWESOME & they are both assets to this store! 😊

Lisa Lisa

2020-05

Fabulous!!! My mother woke with what seemed like a UTI ...pretty serious for the elderly in bad heat waves likes these...heat stroke or dehydration can happen easily. Since her favorite word is NO...the ER was not an option. We visited the clinic in RITE AID ...Elizabeth the nurse practitioner= excellent , kind , thorough...convenient!!! Thanks RITE AID

Karolina Petrone

2020-05

Theres never anyone at the cashier. Spent 5 minutes waiting for someone. Even looked around to see if I saw someone close by to call over. Ended up leaving my stuff at the register and left. If they arent going to be around the register have a bell or something so that the customer can ding it and someone can come.

Pete Montuori

2022-05

Went to the pharmacy today at 12:30 in the afternoon there was a white piece of paper stuck to the window it says pharmacy closed until the afternoon. Last time I checked 12:30 is the afternoon. Then there was another sign on the window that says pharmacy is closed from 1:00 to 1:30 so pharmacist can have lunch, so when is this place actually freaking opened. Very disappointing.

Jessica O'Rourke

2021-05

LOVE that they are back to 24hrs! Always friendly and helpful. 99% always have what I am looking for including cleaning supplies. A++

Michele Calhoun

2021-05

Every time I go to this rite aid they make me feel like I’m bothering them for helping me. I always get an attitude from most of the employees ( except one)

whoisnichole

2022-05

Store is very clean, but the atmosphere seems very unwelcoming. I feel like I can only ask a few staff members for help.

C. B.

2019-05

The majority of the people that work in the pharmacy are great and provide excellent customer service. They are hard workers.

Meghan Briar

2020-05

Really nice staff, Mike is always a sweetheart. Wish their prices were a little better but I mostly come here for prescriptions.

Brandee Lynch

2020-05

Rachana Cammarata was great. She was very thourough with her analysis and took her time to explain things

Johnny Pags

2024-04

Was good and quick

Rosa :P

2023-05

The drinks where a good price and the cashier was super nice :)

Patricia

2023-05

I'm in the store often and they usually have what I need.

Purely gold

2018-05

We need more shawns in the rite aid stores. He helped me in a way that really can't be explained. Thanks so much !!!

George Saggal

2022-05

Pharmacy never picked up after putting you on hold for almost 30 min multiple times

Susaniki Ruiz

2019-05

Juan at the front counter was so pleasant and helpful , so nice to be treated with respect !

Kerry Duffy

2023-05

Great service and fair prices.

cheryl althouse

2020-05

Just another drug store. The people behind the counter are nice.

Alyssa Ramos

2020-05

Rachana was amazing!! Very well informed.