Pep Boys

Lauren T

2024-04

Terrible experience. First and last time coming here. I dropped my car off at 8AM for mounting of 4 tires and alignment. I requested the car be done at 3:30PM.. which it was. I pick my car up, pay $200 for tire mount and alignment. Get in my car and drive a few hundred feet and realize my steering wheel is completely crooked!!! I promptly call, am advised to bring it back in. I patiently waited over 2.5 hours for them to fix their mistake... Alfred at the desk was very pleasant

Anastasia Pierce

2024-04

Got there for my tire rotation 11AM appointment at 10:40 AM. Vehicle had still not been touched at 1:30PM. I asked how much longer for my service and they said my vehicle was next. I then was able to leave with my vehicle around 2PM. I was waiting 3 hours for a service that took less than 30 minutes even though I made an appointment. Who knows how long it would’ve been if I didn’t speak up.

Avrom Markovits

2024-04

Stay Away! Had an oil change here and due to filter not being secured, it fell off on the highway and we now need a new engine! ($8,000+). After a week of trying to speak with the manager, we finally connected and he refused to take responsibility.UPDATE: I spent the money to replace our engine.. we have yet to get reimbursed...

Lamar Gayle

2024-04

Alfred is one of a kind! It was my first time at this location and the experience was seamless from start to finish. Alfred was very thorough, transparent and amicable. Tracking the progress online was very easy and got notified every step of the way. Early drop-off, finished by 11AM w/tire pkg installed. 11/10 recommendation!

Jacqueline Rodgers

2024-05

Hi, I am at Blackhorse Pike Audubon boys. I love coming here. It was just wonderful. I got a lot of stuff done and it feels like I’m being treated really good and Neil was the best and so was Bill. He was pretty cool too thank you so very much.

Tracy Thompson

2024-04

Absolutely horrible. If I could give 0 stars I would. They made an error and applied faulty rotars to my car. Caused me car to shake. Was old to being it back the next morning at 9am and it would be taken care of right away. Sat for 3 hours before they even had the parts in the store. Horrible customer service. Staff is rude. Waiting area is dirty, seats falling apart. Bathroom is disgusting! I wouldn't let me worse enemy use their bathroom. After all the mishap THEY caused with my car, not even one apology for the inconvenience. They made the error, they should have made sure they had the parts to correct it and bumped me to front to have it rectified. Staff doesn't keep you updated. I had to keep going up and asking what's going on. They also told me each rotar was $150 before the start, I agreed because I needed them. They wound up charging me $174 each.

Forex Tiff Harris

2024-04

This is the absolute worst mechanic shop I’ve been to EVER!!! They quoted me $39.99 for an AC Evaluation and ended up charging me almost $70!!!! The management was RUDE and you can tell they DONT CARE!!!!! Overpriced idiots!!!! PLEASE STAY AWAY!!!!! HORRIBLE!!!!!! I would give them negative stars if I could!!!

Joseph Skoff

2024-04

I had an excellent experience with tire repair. got there at 6pm they close at 8. they had my car in and out within a half hour. done paid and gone. doesn't get any better than that.

susan jones

2024-01

Pep boys did a great job with my vehicle. I needed new tires and they looked over my car to see if anything needed to be fixed. There were a few things but they were honest with me about what really needed to be done and what could wait. The car was done in the timeframe that they gave and everyone was nice and helpful!

Graham Phillips

2024-02

I can't recommend this shop for repairs. I used Pep Boys to have two new tires put on my vehicle. While the advisor was friendly, the work done on my car was substandard. I was asked to set an appointment time and did so, however, work on my vehicle did not begin until two hours after my scheduled time. Moreover, the tires were not inflated to the correct pressure (despite the info being on the driver's side door), so I had to go to a gas station and do it myself. I'm definitely not going to use them again.

Coreen Jones

2024-04

Mr. BILL WELCOMED ME AS I PULLED IN WITH A FLAT REAR TIRE AND TOOK ME RIGHT IN. REPLACED IT REPPLACED IT UNDER 20 min and had me at my appt on time! Fantastic customer service would highly recommend Audibon NJ Bill!!

Jennifer Hoffman

2023-12

I needed 4 new tires and Neal helped! He ordered them, got a wonderful price on them and I had them on my car 3 days later (Thanksgiving occurred during the 3 days). I work 4 jobs but they were able to accommodate my crazy schedule. Thanks to Neal for all the help!!

Beth Dercole

2024-04

Excellent service. I needed a flat tire fixed on my way to work and the service manager took my car right away. Happy to have this service so close to home.

Crystal

2024-04

DO NOT COME HERE. I was told that the wait for a tire plug would be an hour. I went to get my nails done and came back to check and my car was still not taken care of. I waited an hr and 30 min to find out that the mechanic went to lunch. I was told my car would be pulled in I waited another 15 min and nothing. I ended up leaving. The service is horrible.

Leo Feldman

2024-03

I’ve been bringing my cars here for 20+ years. Paul has always done a fantastic job, no matter what I needed done. Oil change, brakes, new tires, etc. it’s always done well and always cheaper than the dealership. Wouldn’t dream of bringing my cars anywhere else.

marc R

2023-12

I am an Uber driver. Everything is done by Pep Boys. I took my vehicle. I was having a problem with the passenger front tire. The customer service that I was provided by the service rep name. Neil was exceptional. He got me approved through Avis immediately and is taking care of the vehicle ASAP. This is very important to me since I drive and the vehicle needs to be on the road at all times. Thanks for his help and expediting the repair.

Thomas J Heverly

2024-04

Called at 11am and said I could be there in 15 minutes they said they could schedule me for 1pm. After arriving on time they did not take my vehicle to replace two front tires until 2 and half hours (3:30) later. Told them that I would have to wait at pep boys and wait until the work was done. At 5:15 the tires were finally done. Will never go back to pep boys.

Nasar Khan

2024-02

I had a disappointing experience at Pep Boys on Black Horse Pike, Audubon. Despite my 10 am appointment, they took over an hour for a test drive, and after having recently done wheel balance and alignment elsewhere, they did charging me $230 for the same services. When the issue persisted, they claimed I needed new front tires, refusing to guarantee a refund if the problem persisted after the purchase. Overall, my first visit was a letdown, and I won't be returning.

Darci Jordan

2024-04

made online appt.fast courteous check in, within ETA for completion. printed copy of all work done on car including the tire rotation which is awesome

entertainment international

2024-03

Got there 15 min before close no worker wanted to help us flat tire stuck 1hr from home thank goodness Neil ramcharan service manager said he will do it him self.. wow... we never get this great service now a days.. 2024 bmw and they had run flats 20 inch.m THANK YOU SO MUCH .. ao happy he was working tonite. The best part its Saturday night 15 min b4 close..wow....

robyn mitros

2024-02

Liars. Unfortunately I need to change this review from 5 stars to 1 after the debacle that should have been a simple shock repair. The first time I had it in, they “repaired” the shocks and sway bar super fast. Was very pleased with the price and timeliness. However, once I picked it up it was making a new clunking sound. Called, made an appointment online and they had the car got 3 days only to tell me that nothing was wrong. They tightened it up and charged me $40. Picked it up, didn’t get out of the parking lot and it’s doing the same thing. Bring it back a third time and 3 more days to be told it’s my tailpipe hitting the hitch. Well it never did that before, and the sounds coming from the front, but ok. Told me to take it somewhere else that could weld it. Took it to Midas, clunking all the way, and they took 2 look and saw it was installed improperly and the bolts were all stripped. Midas was wonderful, no charge and honest. Took back to pep boys for 4th time and they finally admitted it was wrong and fixed it! Do they lied to my face instead of fixing the problem.

Josh Weiner

2024-02

I don't usually write reviews, but felt the need to in this case. Long story short, my wife and I got a flat tire on the turnpike and needed a plug to get back on the road to Maryland. Our car was towed to Pep Boys late on a Sunday and, one thing led to another, and it was quitting time for the staff. Instead of turning us away, the manager, Alfred performed the work himself which consisted of unmounting the tire from the wheel, plugging the tire, re-mounting the tire, balancing, etc. Alfred was a life-saver - aren't many like him these days...

byronc98

2023-12

Took my vehicle in on Tuesday. I received my car back on Thursday. The car was running great until this afternoon. All my sensors went nuts. Back in the shop in less than 12 hours. Now informed that I will be without my vehicle until Wednesday.

Kaneshia Nelson

2024-01

For as long as the manager is working there I will not bring my business there. He either has a problem with Women of color. The manager was very condenscending and rude to me. I arrived to Pepboys after callin in at 9AM to have a headlight bulb replaced. I was told it would take 15 minutes I waited an hour. Upon walking in for an update of the time it would take to replace the lightbulb I witness the condenscending manager speaking with an employee, the employ seemed bothered. I greeted the Manager with a smile and ask how long before I can get the lightbulb changed, without asking how long I had been there he replied I wont be ready in 5 minute there are other cars before you I replied I wasnt looking for a 5 minute service I was simply asking how long before I can get the bulb changed. He replied I have four tires to change on a car before you, I replied again I have to be at work do you have an estimated time? He replied what time do I have to be at work by which I know he didnt care. I said within the hour. He said we will be done within that time which tells me he wouldnt. I arrived 15 minutes after the shop opened. A full hour went by and my car was never assigned. I just simply left before I had sunken to the level of that Prejudice manager, called and cancelled. Never againTo the Autoreply. I already had my service done somewhere else. Those 5 star reviews are a lie, I beliew they asked several nice people to rate them a 5 as a favor to them. I have found my permanent service I can close the book on this and never look back. I feel very sorry for that manager and his misery he will live the rest of his life that way.

Andrew Smith

2024-02

Tire blew out on me on the Turnpike at 2am. Tow truck dropped me off at Pepboys around 5am. Slept in my car until they opened at 8am. Turns out my wheel was cracked and damaged as well. But I was in good hands. Not only did they have the exact tire I usually use on my C43 that most shops don’t carry. They also got me a new rim the same day. Tired but back on the road. Good job to this Pepboys store.

Darnetia Lee

2024-03

I came in a little before closing and Alfred was able to help me. I had a tire blow out and needed a replacement. service was very fast.

corey richmann

2024-02

Was told my oil change would be done by a certain time but after 1.5 hours later they hadn’t even taken it back yet. Give customers updates if you can’t meet time restrictions so they can plan accordingly and not waste their time.

Troy and Ajeenah Riggs

2023-05

Nick was really helpful and really informative when it came to the needs of our car. He has excellent customer service and that will be one of the main reasons we will return for our brakes and more! He also listened when we discussed our budget and that was a plus!

Connie McWilliams

2023-11

I have been coming to this Pep Boys for all of my vehicle work previously on my Jeep and have continued now with my Scion. I always make an appointment and everything is taken care of to my satisfaction. Thank you Neil and your team for looking out for me and an outstanding job!I would recommend the Audubon location to anyone, for convenience and a job well done.

Donovan Gomez

2024-04

20 minute long wait just to find out they charge $100 for something Auto Zone does for free. Horrible Customer Service with one Customer Service Representative and that one representative talking with a dismissive tone. Unacceptable behavior I walked right out... Do not come here