Turtle Store

Didie Lamour

2023-10

Please do yourself a favor,AVOID this store at all cost. I’ve order a baby turtle and two different type of food for it, totaling a over $103. I paid $30 for ups delivery. These people didn’t even bother to add a signature requirement to the package. The package got delivered to my building,but not to the appartement number in the address. Therefore,the package got stolen,I never got it. I immediately filled a claim with ups,they said to contact the seller. I’ve sent myturtle multiple emails that were unanswered. I tried calling their phone number ,but the number that they provided is a working number. Right now,I’m out of over $103. One advise,stay away from this store. No customer service,just a bunch of money hungry people that could care less about their customers. They’ll take your money with no remorse.

Danielle Caban

2021-05

I ordered 2 turtles, and in attempt to cancel my order can’t reach anyone. Honestly believe this is a fake site. Called first number listed on google and leads to an advertisement company, then the number on their website leads to tortoise town.com which on the B.B.B they received an F rating for failing to answer customers or send out products within even a month time. Most likely the reviews with higher rating purchased from myturtlestore.com which actually has 3 different numbers for customers and answer right away.

Angel Colon

2023-05

As a 1st time turtle owner I truly believe this was the best place to get you’re turtles. They came in fast, as well as came with the everything I needed to take care of them but I believe the thing that helped me the most is that they had little cards that guide me on what to do which helped me so much. They gained a life time customer.

brandy rodriguez

2023-05

Musk turtle died within a couple of weeks. No answer from emails sent. This place is terrible especially they way they package and ship their turtles. Just disgusting.

Matthew Merrill

2021-05

Easy to work with. I had a good experience. Shipping took a few days which I expected.

Friedman Valdivia

2021-05

Bad experience, I have two days calling and they do not answer, the address that they announce on their page does not match that of here, nor the emails are active, I have no response to my order, I do not know if it is a real or ghost store.