Shaw's

Kaoskolors

2024-02

Good shopping experience and friendly cashiers. I pick between this grocery store and others for good value and service. The app is good for ordering online and getting great deals. I would recommend to my shoppers that look for bargains and sales especially nowadays with overpriced products.

Kay D

2024-04

Their food selection is good and the staff is nice. The biggest issue and reason I will not be choosing Shaws for my main grocery store is the lack of baggers available. 3/3 times I have gone and had to bag my groceries while 3+ people are in line behind me and the cashier doesn’t help. And when they do, they haphazardly add whatever is left (eg. Eggs, a not sealed box of strawberries) into whatever bag is available. I would love to shop here but I’m afraid I have to go back to Hannaford unless this gets better or you at least have self check out available.

Susan Heather

2024-01

Could of been a little cleaner but that's everywhere. Customer service is blah but that's everywhere. Some of them act like they don't want to be there... But that's everywhere. Keep your carts, baskets and bathrooms cleaner and that would improve my opinion. Also, get some employees that don't act like your existence bothers them.

Michael Waterman

2024-01

Worse experience with any local pickup, and with Walmart that is saying a lot. Not only were they rude, but the wife had to fetch groceries herself. Once we got home, we discovered every bag was tied in a knot and most only had 1 item per PLASTIC bag!! HANNAFORDS HANNAFORDS HANNAFORDS!!

Alexia Zolenski

2024-02

I am from the Midwest. We have Meijer. If the good people of VT or NH have the chance to visit a Meijer, I would highly recommend, as it would probably be somewhat of a heaven to you. Anyways, went to Hannaford’s twice and decided I can never go back—the combination of drab coloring and dismal produce was too much for my poor Meijer-lacking heart to handle. Tried out this Shaw’s and was pleasantly surprised. You walk in and see mounds of produce that—goody—looks like it didn’t just crawl out of the produce crypt. Granola selection, and selection in general A++. There was a dent in a giant bottle of water I bought today and the cashier literally Incredible Hulk undented it? Above and beyond lmao. Will return in the future and have decided this is the store for me while I’m stuck here. Thank you Shaw’s.

Hawaiiantrixie

2023-05

My go-to when I'm in Vermont visiting family! They never disappoint when it comes to their bakery! The banana cream pie was delicious!

Trevor Pregent

2024-01

Watch for their deli meat they put out its usually there for 5 to 6 days. Kinda my fault but I grabbed one of the turkey packs and it was already 6 days old didn't notice until I got home and I don't live that close so not worth driving back. Was slimmey so had to throw it out sucks.

Cheryl Barry

2024-04

They forgot half my order.I didn't realize untill I got home..Always look before you drive off.To be far this was the first time this happened.

NH Mom

2023-10

I've been shopping at the West Lebanon, NH store for just over a year now. It seems that every time I try shopping there I leave frustrated, disappointed, or both. There is NEVER anyone manning the Customer Service desk, they hardly ever have an express lane open, and rarely do they have more than two registers open. The checkout lines are regularly 4-6 customers deep with large orders. I tend to shop once or twice per week so I typically have under 10 items in my cart. It's a bit disconcerting to wait 20+ behind multiple large orders just to pay for my items. If this store has staffing issues, why not add a self checkout. People who don't want to use them can still wait for a cashier while allowing others with small orders to be on their way.Another frustration is with FedEx pickup and drop-off service. When I tried dropping off a package at the Customer Service desk there was a sign that said I should proceed to the register for assistance. I met a store employee on the way and asked for help. He directed me to register 5. I look over and there were 6 people with full carts of groceries that I had to wait behind! When I finally reached the cashier she started to give me a hard time about the size of the package. I told her it was large but not very heavy (37 lbs) and offered to help her move it. She said we're only supposed to take them up to 25 lbs. I let her know that I was unaware of the policy and was surprised since I had just picked the exact same package up at her location the prior week and no one said a word. If it was a problem I should have been notified, their could have been a notice on the box or they should not have accepted delivery from the Fed Ex driver who dropped it off. All would have been better than being confronted by a frustrated cashier in front of a storefront full of customers. She eventually accepted the package.My final frustration with this store is that they often have sales for Coke and Pepsi products which never seem to be in stock. I understand that the vendors are responsible for stocking those items but there should be some kind of agreement or back stock available for the items, especially when they are a popular Digital Coupon item at a really great price. I've even gone so far as to shop for them ahead of my visit using the app. I am permitted to add them to my virtual cart. It's only when I arrive at the store that I'm told "I can't go by that". Ugh!! I'm trying to work with you Shaw's. I really am!The one thing I can count on is that this store is always spotless. Kudos for that. Unfortunately, the rest is enough to make me shop elsewhere.

Robert Burkhardt

2024-02

Have came here over 5x in 6months to pick up western unions and they always say they never have anyone trained to do it. If you don’t then why advertise it?

Andrew Grace

2023-11

There are a number of supermarkets in the upper valley to choose from... but all in all Shaws is probably the best compromise of quality and price. Their produce section is perhaps second only to the Lebanon Co-op (The Co-op having a larger selection of organics). Etc ...

Gloria McCleary People's Paralegal Association

2021-05

ONE of the best stores I have been in since arriving in Vermont and NEW HAMPSHIRE... HAS GOOD PRICES KEPT CLEAN AND FRIENDLY SERVICE

Damian McConnell

2023-06

I used to love this store but not anymore. We bought a Rotisserie chicken and it was so old the meat was green. When i went back to say something, the woman who was running the front end (wearing her name tag backward) accused me of lying and was very hostile.

Cassidy Turner

2018-05

The prices here are higher than the other grocery stores in West Leb unless you're shopping based on their weekly or 3 day ads. Today (February 25, 2018) I saw that most of their store brand (Lucerne) fat free half & half had a best by date of November 19, 2017!!!! Seriously!!!! So be sure to check the dates! Their store brand half gallon of half & half is priced $1 more than Hannaford brand which is located just down the street behind Jiffy Lube) Usually a quarter of their eggs are cracked / broken so be sure to check them as well. I only shop here if they have something in the ad that's a really good deal. 😕 (I'm referring to the actual Shaw's grocery store, not the plaza in general)

Marcha Thomas

2023-05

Nice place. I don't normally shop at Shaw's because they tend to be a bit pricier near my home. I can't speak to the price at this store because it's not in an area that I'm familiar with, I just stopped by to pick up a few things. Good selection, but not the best. Friendly atmosphere, nice place to shop.

Shaunna Hafford

2023-05

Shaw’s has really come up recently- quite the selection of produce even things like starfruit, passion fruit, and butterscotch pears. Two of the items I went there for were out of stock (corned beef the day before St. Patrick’s Day) and the Challnege butter that was on sale. They did give me a rain check for the butter but said that they couldn’t for the corned beef. Two lines open while I was there, but 2-3 people in each line— very standard lately. They were also out of chicken breast. Not the best trip, but I enjoy an occasional Shaw’s trip.

Mary Cain

2020-05

While there is not enough night staff EVER here, I come for the flowers. Good selection-prices low [4.99]

Ridhi Chandarana

2023-09

They are least environmentally friendly among all the grocery stores in the area. Even if you ask for paper bags they pack everything in plastic bags

Turbo Z

2022-05

This is a great store. People need to realize that things are hard to come by with this whole pandemic going on. Enjoyed my shopping trip tonight but was very displeased that they only had 1 cashier after 9 on a Friday on memorial day weekend. Obviously they don't care about the poor girl trying to rush customers out while being friendly and apologetic that she was alone. Store was clean and easy to navigate. They store manager Jon is always so friendly and helpful. I love shopping here but with that they would have more staff especially on a busy holiday weekend when people are traveling.

Jordan Russell

2023-05

I 🧡 this place. There are lots of grocery choices in the area, but I usually prefer Shaws. Whoever manages Shaw's produce is doing an excellent job. The produce is always fresh, in wide variety, and priced reasonably. Get there early for some roasted or fried chicken (Best in Lebanon imo). I fail to remember a time when Shaws was out of something I needed, even during the pandemic. They might not have a huge staff with someone at every aisle corner, but the folks who work there will never let you down. The Shaws membership app and instacart connection work perfectly as well. (I'll add photos later)

Mike Maxim

2023-05

I've spent thousands of dollars here on groceries over the past year, not even sure why when almost every time, they substitute items with lackluster replacements, and/or say things are out of stock. One time it was so bad, because it said something was out of stock on our pick up receipt that we really needed and then we go in, and the item is there with at least one or two units left. This time, our receipt online said one total, and then after picking up we get a receipt that is $30 higher with less items on it. Not sure what is going on, we have always loved Shaws even back in MA where we are from, we always shopped at Shaws. But this is getting outrageous. I'll change the review if they make good on this one somehow.

Terri Smith

2023-05

Cindy, my cashier, refused to bag our groceries and refused to let us see the screen with prices. The price range up and she told us how much on our second order and the price was incorrect. I spoke up and said as much and her comment back to me " you bought cookies"🤔 Just not a good experience with her. Had a gal come over to help and she was great! I get working with the public is hard BUT you actually have to work in order to get frustrated with customers.

Brenda hosmer

2023-05

This the friendliest and best church ever. Great Pastor! A congregation that loves the Lord and you can feel it the minute you walk through the doors.

Local Reviewer

2023-10

this is a great shaw’s, but my one suggestion would be to carry some dairy-free/vegan halo top ice cream pints :)

Angela Redmond

2022-05

It's a clean store and tend to carry products that I buy that other local grocers don't carry for some reason. My only complaint is that they have self service checkouts that they stop using in the evening hours so you end up in long lines waiting to be checked out because there is only 2 employees running the checkouts! They should keep the self service isles open the way Walmart does. This way, there is more social distancing and people aren't having to wait 20 minutes in line with 10 others also in line waiting!

Bev Owen

2019-05

Great selection of grocery items. The bakery is really tops. They do custom orders and have it ready for you when you need it, even around the holidays. Friendly staff and fast checkouts. Plenty of parking. Easy to get in and out of. Convenient place to get monthly shopping or if you just need a couple of things.

Paula Riviezzo

2022-05

Now that they are doing solely digital coupons in order to shop their sales, I have taken my business elsewhere. It's a shame because they have good products. I just am technologically challenged and will not pay full price for an item that is on sale because of my handicap.

Richel Cuyler

2023-05

We usually like Shaw’s and shop here frequently. The hours listed on Google are incorrect. I went to the store today to drop off a FedEx package and arrived at 9:30. The lights were on but the entrance was locked, so I’m guessing the store actually doesn’t close at 10pm. I even called and got no answer.

Noah Strickland

2023-05

Nice, clean store with friendly staff. Little pricey, which is expected in this area. Sometimes can be a long wait at checkout.

Maryann Lottman

2023-06

After working an 8 hour day I stopped to get some things. I spent on an average of 100 dollars a visit. I don't want to have to bag my groceries, it is the cashier's job