West Marine

Craig Trepanier

2024-01

Don't waste your time. I was outfitting a new boat and was looking at a 440.00 standard horizon vhf/ais radio that a associate had prior told me they price match because I had found it cheaper at the GPS Store but the manager I needed to talk to was not there at the moment so I continued shopping and had added another 325.00 worth of merchandise to my cart. At that point I headed towards the cashier and asked him who I needed to talk to about a price match on the radio? He pointed him out so I approached him and showed him the radio being on sale now for 334.00 at the GPS Store (free shipping). he quickly and rudely said that they won't match that and that it had to be from a brick and mortar store no more then 50 miles from their store and rudely walked away. At that point I put all my merchandise back on the shelves and left. I don't believe the manager knew how to discount it nor did he want to be bothered. So they lost 650.00 worth of my business and I will never again shop at West marine .

Sean Torrez

2023-12

The staff at every west marine seem to think that anyone who comes in there is about to spend their day boating. Some of us are grabbing stuff to work with and need to get moving! Always very slow and never know the answers to questions. However, they are nice and do try to help. Kudos for that. Also west marine has mostly what you need, but they're quite expensive.

Kenneth French

2023-11

I like West Marine. I rediscovered it after purchasing an RV. It has many products that can be cross overs. This location has a great selection to choose from. If you own a camper, keep the marine industry in mind for parts and supplies.

Michael

2023-10

I went in just because I wanted to look around the West marine. We don't have them where I live. Nobody bothered me. Staff was probably fine, but I didn't really talk to anybody.

Anthony Ab

2023-05

If you just want run of the millRope and stuff, sure its a place to go. The prices arent great and every time i've ever gone there looking for specific parts, tools and specialty chemicals or supplies they almost never have it. They will tell you another location has it, and when you get there they retrieve the wrong item from the shelf and then tell you the one you need they don't have... dont waste your time. Go somewhere else

Dave Marquis

2022-05

Went to the Seabrook, NH store today to purchase a life vest. I looked it up on the website and this was the only store that showed any in stock. I drove 45 minutes to get there. When I arrived I couldn’t find the vest. I checked the website against on my phone and it showed 4 in stock. I went to the register and asked about the vest. I told him the website showed they had 4 in stock. He checked on his register and it said they had 2. He never made an effort to help me, just said all vests were aisle 8. Absolutely pathetic service. If this is the best you have West Marine, you are in big trouble. If I didn’t have a gift card from my son, I would go elsewhere. This will be the last time I shop West Marine.

Mark Galvin

2022-05

I drove 40 minutes to get an igloo cooler that was supposedly in stock. According to their website they had two of them. The employees were very nice, which is the only reason I didn't give it one star, as they admitted the store hadn't done an inventory in over 18 months and it was very normal that their systems would say they had stuff when they didn't and sometimes would even say they didn't have stuff when they did. The store looked like a bomb went off with most aisles a mess or with empty shelves. Probably the worst part is that they have no process for deleting the two missing coolers from their inventory, which means others may very well experience the same thing I did, even for the two missing coolers, let alone everything else which inventory is inaccurate.

Brad Silsby

2023-07

Second time I've been in that store it is under stock and understaffed and it was obvious the female salesperson on the floor would have rather been somewhere else

Toy Man two S

2022-05

Seabrook store: Shelves were unorganized and barely stocked. Staff said they could not get supplies but when you look up at top aisle storage there was plenty of stock. Bob was a joke! I asked him about where I could find a product and instead of showing me he just stood with his back to me and said “over there” with a finger point. I left the store and drove 20 miles to the Portsmouth West Marine. The manager - another Bob - was EXCELLENT! He really knows his stuff about boats and how to take care of customers! Yes they are also experiencing stock shortages but Bob literally walked me aisle to aisle and explained products. He also made sure I got the correct annodes. Thanks Bob of the Portsmouth store! Customer for life here.

Jimmy Richards

2020-05

Sold me a 5 horse Mercury propane 2020 motor. A older gentleman sold me the motor. He was very nice and honest. The motor is excellent, started right up and seems to be reliable. I recommend this store to other people .

Brian Bonia

2020-05

Usually dont mind spending more on stuff at West Marine when they have plenty of knowledgeable staff on hand. Seabrook, NH store never seems to have anyone working at all who is knowledgeable other than basic retail items. Went in today to get help with an epoxy and gel coat project. Kid at the register says hes the only one there because other employee isn't available. Danvers, MA store is much better.

Brandon Bubba (Bloto)

2017-05

Overpriced suck hole. Maybe great if you need boat parts? But if you are looking for accessories, clothing stay away. I was in looking for safety equipment and dry bags and boxes, couldn't not believe the prices 3 to 5 times what I paid for same items just down the street.

DANIEL DELOGE

2022-05

Overpriced on many items, but the Wouburn MA location usually will have anything you need for your boat, in stock. Getting someone competent to help you is tough on the weekends.

Jonathan Vinet

2022-05

For the last 3 years this store has been literally empty of boating necessities such as electrical components. I gave them a hall pass last year due to covid but there’s no excuse now the place is empty — literally isles of pegs and shelves EMPTY… Before you waste your time — I’d call this store ahead before making a special trip…

susan ruch

2019-05

Very helpful staff!!! Three different associates helped us during our visit! Like the good prices and the price match policy!

Francisco Garza

2018-05

Good selection of products. You can also always check online to see if the item you are looking for is in stock before heading to the store.

Jack Meaney

2023-08

Seabrook west marine is a great place for your boating needs great staff

Kevin Mack

2021-05

Help was pleasant. Prices way out of line. Don't expect to purchase anything soon. You are not the only game in town

Stephen Rogers

2021-05

I did not find them very helpful at all. If i could not find what i was looking for on my own then too bad. I really expected much better and i could not have been more disappointed.

Chris Bolduc

2022-05

Update your hours. I know you're not busy. Can't call when orders are at the store awaiting pick up.

Mick Wallace

2021-05

Rudest sales person I ever encounter with my 30 plus years of buying from WestMarine.I will never go back to West again.I called customer service but no follow up.

Sandra Kelting

2021-05

They really don't have their stock in yet I'm hoping that they will improve I'm used to the West Marine in Newport Rhode Island always had everything you ever dreamed of needing

Brooks Sheridan

2023-12

Expensive but convenience is key

Tom Reagan

2021-05

Rude staff and manager, poor selection, high prices, bathrooms closed. Two stores same thing.

Roger Durocher

2022-05

I felt that the person who answered my question didn't want to be there and was annoyed that I was bothering her.

Ed Smith

2017-05

If you need marine supplies, this is the place! They have a wide selection of stainless steel fasteners and boating hardware, electronics, clothing, and maintenance products

Don Chamberlain

2018-05

Everything in this store is very over priced. Granted they have stuff you can't seem to get anywhere else.

joseph dube

2022-05

Lot of things not in stock with more like you're walking through a warehouse rather than I

Luke Marcaurelle

2021-05

This store NEVER has any inventory......i live 2 minutes away and go to newburyport for everything now....

Jim Gagne

2020-05

match my price today saved over 200 they don't do that anymore only Amazon and Amazon product kind of sucks gave him a 5 but now maybe at 2