4.4 (1413)
588 Wentworth Rd, New Castle, NH 03854
(603) 422-7322
opalcollection.com
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Corey Twardosky
2024-05
What a wonderful and beautiful location for a couples getaway!I wanted to do something special for my wife on her birthday, and thought a quiet trip away would be nice. We ventured to the New England seacoast for a night of relaxation, and i must say it was very nice. Check-in was a breeze, overall incredibly friendly staff.be sure when entering the parking lot stay straight and head through past the valet ( unless you want valet parking) to the parking lot, even the cobblestone driveway area is one way, don't do what i did and turn around to unload! easy mistake as the signage is hard to see at night!The receptionist at the front desk was great, and friendly. I ordered with my room, a spa treatment for my wife and I. I inquired how to book that and what the process is. Sadly the receptionist wasn't too sure, gesturing I contact the spa the following day to either book or inquire.We got settled into out room, the atmosphere is indulgent and peaceful, warm and cozy. the details of this historic building are opulent and make you feel like your in a different time zone. However updated shower and heated marble bathroom floors are amazing touches that give you the luxury feel associated with this building room rates.We ventured to dinner, which we choose to try the restaurant in house, Salt. great food, war lighting with great service, food is good and creative menu, pricey but you get what you pay for.we didn't get to visit the pool or hot tub, but wished we had, maybe next time!Overall, for any couple traveling for a romantic getaway, would highly recommend. the only thing that would've made this trip flawless, would be better communication or instructions for those booking spa services into their main booking, as it doesn't give you any heads up what to expect or how to utilize and the front desk doesn't seem to have the best visibly or answers to that.Rooms: Warm, cozy. Mini fridge in room with Nespresso coffee maker as well. tall marble shower and heated marble flooring in the bathroom, luxury bathrobes in closet. bed is soft and warm, bedding clean and room looks brand new when you walk in.Food & drinks: Bar drinks are great, very creative drink options from simple draft beer to Cognac priced well into the hundreds of dollars per Oz.would suggest the menu had food pairings with drinks so you can compliment your meal choice with the right style drink options.
Allie G
2024-05
My fiancé and I came here for a night away from the kids. The resort itself is amazing. The outdoor pool and views are incredible and the poolside service for drinks/food could not have been better. Our hotel room was clean and both restaurants had amazing food. Our only complaint was that we had put a card on the door ordering room service breakfast for the next day and they never showed up. We called to inquire and they said our paper was never received even though the guy who brought our room service the night before took it himself. Other than that everything was perfect.
Eva Lejosne
2024-05
Very disappointing for the high price. We had better expectations. If you go during the weekend there will be a wedding so no parking available! They had on social media that the exterior pool was opened but nope neither the hot tub. You can’t book any massage as they fill too fast therefore you can’t use the other services while you still pay for it. We did Opal in Florida and it was wayyy better!! Anyway I would not recommend this hotel, better ones with better services nearby
Kristy Hillsgrove
2024-05
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Kailey Napier
2024-05
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Kaypee777
2024-05
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Melissa Brusil
2024-04
We had Christmas Brunch here a few years ago and enjoyed it so we thought it might be a great place for a getaway with the family but I was really disappointed in the quality and cleanliness of the room. We booked one of the nicer room options they had and I really wasn't impressed. The restaurant and room service were also slow and disorganized. Here are some things I took note of during our stay there two months ago:1. Housekeeping didn't clean at all the first day. When they did come, they did not replenish toilet paper and left dirty room service dishes in the room.2. Mold looking substance in shower3. No steak knife with $66 steak and many other items missing off room service orders.4. Dirty dishes left outside of another room down the hall for over 24 hours5. Pool area dingy/dirty by the windows, peeling paint6. Slow draining sinks7. Hole in the fitted sheet on king bed8. Chipped and loose bathrooms fixtures.9. No generator? Power was off overnight for a few hours.
Kenneth “Red Beard” Roth
2024-02
This is a majestic hotel with everything you need for a little getaway. My wife and I celebrated our anniversary here and loved every bit of it. Staff was very pleasant minus one young lady having a bad day. Other than that we were incredibly pleased with our stay. Hope to come back again for another stay.Rooms: Clean and well keptFood & drinks: Very assessable and quick to bring to your room. They also have a wonderful restaurant in the hotel.
Marietta Hartt
2024-05
Went to Easter brunch last year. It was terrible. Mostly seafood. Desserts were a poor selection. No omelette station, no bacon or sausage. Usually buffets have around 6 different tables - one for salads- they did not have. The food was very bland and very expensive. Will not go back
Christian Behr
2024-04
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Celeste RENIKER
2024-05
Worst experience ever. Front desk extremely rude. Wait staff condescending. Food for Mother's Day bland and not worth the price. Had such hope since we love Opal Hotels.Food & drinks: Dined at Salt. Wait staff basically ignored us. One night after we ordered, the table next to us was approached by the waiter and asked if they would like to hear the specials. We were never told they had any. Poor food and service.
maryann hogan
2024-02
I have stayed at the Wentworth a few times as well as my daughters and I have to say since Opal bought it the service and attention to detail has gone down the tubes!. There is NEVER anyone in the dinning room to show you to your table. we had to wait for a while for the host to come after he had walked by us three times and never acknowledged us. the couch in our room was stained, the rug was stained and then went to pull out the sofa bed only to find out there are no sheets on the mattress. there no extra blankets or pillows. had to call for housekeeping to come and bring us linens. our room was not ready at 4 and finally had to go up to the desk at 4:15 and ask, at that point it was ready!!!. If it we did not have the fireplace in our room we would have been cold all night. the noise level in the hallway was awful, it was like people were in our room, not to mention a function was going on and the bedroom was right above the function room and I thought the people were in the hallway outside our room. The pool was great and the food was good but thats it. We wont be going back.
Bryan Peterson
2024-03
My wife and I have stayed here many time a over the years and we have had spa services every time we visit ever since opal has taken it over it has gone downhill so fast the service in the restaurant was horrible and the food was even worse for the price they charge this is unacceptable. The spa we dirty the trashes were chuck full there were no towels by the shower .... it's really sad to see someone we've enjoyed over the years go downhill so fast with new ownership and management not worth the money at all.
J W-R
2024-05
Went for a lovely dinner with a courteous server Ethan (sp?) but as we were leaving I stopped at the ladies room which looked awful - the first stall was overflowing and I unfortunately sat down on the toilet seat in another stall before checking and it was wet, and when it flushed it was so strong it sprayed the water out of the toilet 🤢
Hermine Basso
2023-12
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Nikki Cz
2023-10
Beautiful room and water view, in a very beautiful nice quaint area, amazing hotel with a SPA in it! It was great! Got massage, hair mask, and got to sit in their sauna and hot tub to relax. Also they have an indoor AND outdoor pool with a bar, and great restaurant in the hotel that will deliver your food to the pool to you or wherever. Best hotel I've ever stayed in, definitely would go again and highly recommend. Would give 10 stars if possible.Noteworthy details: Hotel owned spa!!Indoor and outdoor pool with bar and Jacuzzi
Anthony Ferreira
2023-11
A beautiful seaside resort with super kind staff, clean, modern rooms, and a great location -- just 9 min from downtown Portsmouth and all of its great restaurants and shops. We were really impressed with our first stay. You get text updates before your stay and can continue texting the front desk if you need anything. The food at Salt was fantastic (albeit a bit pricey). Every staff member went out of their way to make sure we were enjoying ourselves. We will definitely be back!Rooms: Spacious, updated, and cleanNearby activities: Downtown Portsmouth is a quick drive away
Jacqueline Casey
2023-11
The location is phenomenal. Most of the staff I encountered were very nice. The rooms themselves were a bit underwhelming. Our room wasn't much different than a room at LA Quinta.It was certainly not worth the cost.The spa and pools were wonderful. I would recommend staying at a place nearby (for a much lower rate) and booking services at the spa.
Michael Ross
2023-09
Beautiful hotel on the ocean. The room was clean and comfortable. Very kind service (I think they might actually like working there)Worst thing: (not actually bad, but the worst thing about the experience) my family was stopping here on a road trip up the coast and so we had left overs from one stop or another and the front desk said “no microwave but the restaurant can accommodate”. Two clerks said this and the restaurant… couldn’t. Again, very reasonable as the restaurant didn’t want to be blamed for mistakes/poisons of another restaurant or my poor storage. VERY reasonable… I just would have liked to have known ahead of time.Best thing:Location. Yes it’s a gorgeous location and you’d probably love to have weddings and stuff there but we weren’t in the hotel too much. There’s a great park with a free beach super close. And really good restaurants in town.As I’m finishing writing, my wife liked the text to check in on us as we settled in.Generally we liked it. It was more expensive than we often do but still stayed affordable with lots of benefits both in and out of the hotel.
Stephen Ouellette
2024-03
Definitely worth a visit. Rooms and location are excellent. Dining was awesome and the wait staff was fantastic. Really enjoyed the short time I was there and highly recommend it.Rooms: Beautiful, large rooms and baths, tastefully decorated, with all amenities, including excellent wifi.
A&M Travels
2024-04
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Dennis Pezzolesi
2024-01
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Anthony Eid
2023-08
I almost didn’t come because of the comments I read in reviews. Glad I didn’t listen to them. It was beautiful, the people were nice, the food was delicious, the rooms were nice. Could they use more staff, maybe! Could the check-in staff be trained a little better on how to warmly welcome guests, maybe! We don’t stay in places like this often though, so maybe I don’t know what I’m missing. The price was high, but I thought it delivered in value.We came for our anniversary and it was so nice to arrive to a bottle of champagne on ice in our room with a hand written note.Thanks Wentworth by the Sea for a great experience!
Kelcey Trecartin
2023-08
First, I want to start this review by saying that the property and amenities are stunning. However, we tried to get in touch with a manager for over 24 hours to discuss our concerns and still have not heard back. We were told they would call us and despite us continuing to try and connect our request was ignored throughout our stay.The hotel had texted us asking what time we would be arriving and I said 3:30. When they said they might not be able to accommodate early check in we arrived at 4PM for an on time check in. We were told our room was not ready and they would call us when it was. The hotel was not sold out so we are unsure why they couldn’t have just put us in a different room. We told the bellman that our room was not ready and asked if he could lock up our luggage which he said absolutely.We never received a call or text when our room was ready and when we went to get our luggage we found that it was not locked up, sitting outside, unattended in the heat with all of our valuables.We almost missed our 5PM dinner reservation, however the long standing shuttle driver was able to get us downtown. He was the highlight of the trip.We were planning on extending our stay, but after management continued to ignore us we decided it was best to just check out.Despite it being peak summer season the hotel seems extremely understaffed and not equipped to handle issues that arise.We will not be returning until all of the growing pains have been resolved (recent departure from Marriott), which is a shame because it is such a beautiful venue.
Katie Allen
2023-06
We came here for one night for a last minute, fun staycation with our two young daughters. We can’t say enough great things about the hotel. We were able to check in 2 hours early and the gentleman who checked us in was so nice and friendly. Our room was fantastic - very clean and spacious with a great view overlooking the bay. We took advantage of the indoor pool which was a huge hit. For dinner, we opted to eat in the lounge at SALT which did not disappoint. The lounge is first come first served but we didn’t have a problem getting a table. They had a great kids menu, and the food was delicious. Our waitress was wonderful with our kids and was attentive. Overall, we had a fantastic time and will definitely come back!Rooms: Spacious, clean and good sized bathroom. Comfortable beds.Food & drinks: Fun atmosphere at SALT.Fresh food and fun drinks
Mary N
2023-10
It's a shame this place has gone downhill since Opal took it over. We had a much nicer experience under Marriott. The property is beautiful, and the pool is nice, but that's where it ends. There is no service - especially housekeeping. We had a bag of dog excrement and a dirty coffee cup left on our patio. We had NO SHOWER CURTAIN and a DIRTY ROBE in the closet. The sofa was stained in multiple places. The veranda wasn't cleaned once in our 3 day stay. Dirty tables and dishes everywhere. Understaffed and frustrated service employees. We will be canceling the reservation we have for the spring, and unfortunately will not be back. Although we were offered a discount upon checkout, the rate we were paying did not come close to our experience, and management didn't really care other than to say a casual "We're sorry" any time we had an issue.
Andrew Burgin
2024-04
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Jen D
2024-01
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Joseph Wood
2023-11
What a fall from grace - have stayed a few times with good results but this stay was well below average. Our expensive water view room was tired and had curtains falling down, a broken vanity door that housekeeping just pushed back in place as if nothing was wrong, and the phone didn't work. Also, the in room safe battery was dead.On top of this we had room service breakfast and left for the day only to return and find they had left it as it was on the coffee table and cleaned AROUND the dishes. I called for a reclean and put the dishes in the hallway and went for dinner, only to return hours later in the evening and see the same breakfast dishes still hanging out. It seems there is no culture of responsibility and the people who came to clean the room in the evening clearly didn't think it was important to remove the dishes.... what?!!At the spa is a stern warning that if you put your robe or sandals into the laundry hamper after using them you'll be charged for each one. Like, what are we doing here?SALT restaurant was fine but had dead flies stuck to the ceiling tiles and all over the support column. Mentioned all this to MGMT, who did apologize, but I don't think there is any reason to return here.
sherry leavitt
2023-09
Wentworth by the Sea's restaurant 'SALT' was everything we hoped. The perfect place to celebrate our 54th Anniversary. The dinner was delicious and elegantly presented. Our waiter Will was extremely attentive. My husband and I were made to feel very special. Can't wait to go back!! HIGHLY RECOMMEND.Food & drinks: Outstanding food coupled with a great selection of the finest wines and cocktails.
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