4.1 (31)
200 S Main St, West Lebanon, NH 03784
(603) 298-5517
pro-optical.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Roger Farmer
2024-04
They replaced my nose pads on my glasses without any charge. They even cleaned my glasses. I had not been there before. All the workers were pleasant and very helpful. I would definitely return there again when I need new glasses or contacts.
Jonathan Bowley
2024-04
I was visiting the area and had some poorly fitting glasses I had bought elsewhere. Not only did Pro Optical’s friend offer to adjust them to fit properly without an appointment, they did so without charging me a cent! Two thumbs way up!
Marsha Biggs
2024-02
I cannot praise Pro Optical and their staff high enough. My husband has special vision challenges and they have worked with us tirelessly to make sure we get the right glasses for him. This adds to the quality of his life and it is so rewarding to know people still help other people.
susan leonard
2023-05
What a pleasant experience. The arm fell off my glasses and I taped it so I could drive to get it fixed. l had lots of anxiety they'd fall apart if I moved wrong. He took one look and said the arm was not fixable but that he thought he had some parts. In less than 5 minutes he had a new arm on my glasses for a nominal fee. It doesn't match and I don't care. I needed them fixed. Such a very nice man.
Catharine Engwall
2022-05
Pro Optical gives great service! I finally decided to go with progressive lenses for the first time ever and it was an adjustment. After about a month I returned to see if there was anything to be done to help. Dan put some new nose pads on and adjusted the angle that the glasses sat and I no longer had the fish bowl feeling. I double checked my prescription with my eye doctor to be sure, but it was correct. The fine tuning adjustments made all the difference and I can now see clearly at all distances. Thank you!
margo oday
2023-06
Went in, was given a very thorough exam, and my doctor explained everything! The fitting for the glasses was great, no pressure! A very good experience!
krystal laundry
2017-05
I have been going to Pro Optical since I first got glasses in elementary school. When I first got glasses it was dreaded. The staff at that time reassured me that it wasn't the end of the world and that glasses were actually cool. Not easy for a ten year old to accept.Over the years I have had many eye appointments, adjustments to my prescription and have always had a pleasant experience. My questions are always answered. When getting my frames and lenses the staff has always chit chatted and made me feel as though I was sitting with a friend rather than in a business.I have been to other eye places here and there to check things out. Pro-Optical just fit me better and makes me feel confident in my eye glass choices.Thanks!
Susan Simon
2018-05
This is one of those businesses where I'm proud to support the local, small town 'shop'. I'm always greeted with smiles and a sense of willingness to help. What I thought was going to be an annoying task -- replacing my glasses that my dog mistook for a chew toy! darn dog!! --was soooo easily remedied! They pulled up my file, got my prescription, mentioned that they have the exact same frames in stock, AND could have a replacement pair for me within hours. Done. FANTASTIC. Great place! Thank you!!
Jess Eldridge
2018-05
I walked in overwhelmed, worried about costs and future changes to my prescriptions due to Lyme disease. The staff was amazing. Helpful, sympathetic, and knowledgeable. They seemed eager to help me and were kind as I blurted out my story.They listened, offered advice based on their expertise, and ultimately made me feel better about how I'll need to proceed. I recommend Pro Optical to anyone seeking quality care, especially people with complicated vision issues.
Gail Fellows
2018-05
I have been with them since 1998. The staff is always friendly,honest and very helpful. If a style truly does not suit you they will say so. still your choice of course.anytime I have need a quick fix or adjustment,it drive the 45 minutes and they do whatever needs doing with a smile and usually no charge (parts not included). They are an awesome group.
Lise Michelin
2021-05
I've been buying glasses from this small local business since I was a kid, and they're still great. A beautiful selection of quality and designer frames, great service (they had my latest pair of glasses ready in an hour), and a friendly, homespun atmosphere. Highly recommend.
Lora Harris
2017-05
I'll never go back there again. When I received my glasses the progressive line was way too high. They never told me the anti-glare was going to be tinted yellow. I asked if I could get my old lenses put back in. They asked if I had them. I said no, I was never given option of getting them back. So when they redid my glasses I asked for the anti-glare to be removed. Do you thing I got a refund for not having the anti-glare? Nope! They seemed more interested in making a sale than in the customer. They were not interested in asking me any questions about what I wanted. Worst customer service I’ve ever had!!!!
Gene Jakominich
2021-05
I have been to several places within 45 miles of here and no one has given me better service and precision with my glasses. I've recommend family members and several friends after my experience because a lot of people seem to be looking for a good place to get glasses. This is it!
Flora Quevedo
2023-05
Fast service. Organized staff. Easy reorders. Reasonable prices. Repair glasses. Order glasses. Wide selection. Accessories. Ample parking. Child friendly.
C.M Fi
2024-04
They fixed my glasses, I can see again 🤓
Sebastian Huarac Lezama
2024-02
Very friendly and attentive staff, they help you with kindness
MartinJ
2023-06
Thank you for straightening and tightening the fit of my glasses frames on the Saturday morning of the Memorial Day weekend. And no charge, too! Made my day and weekend.
Kerri Yaqoob
2016-05
1 start for the actual eye doctor who took the time to make me feel welcome and was very pleasant. No extra stars as I couldn't get any information or help from the other employees when trying to find glasses. Left disappointed.
Christina Wild
2022-05
They fixed my broken glasses for free because they were a pair purchased there…even though I purchased them 4 years ago! “No, worries! It was an easy fix”
Parents Dacey
2021-05
Excellent service, very fast delivery and up to date lens features. I have been using Pro-Optical for 20 years and have been delighted with every purchase.
Nicole Leining
2021-05
I would never recommend this place to anyonegentleman was rude told me "screw you to " I have called to check on something that was told would take 2 weeks its been over a month to replace one lenses, staff doesn't wear mask and seems very unknowledgeable at all, use to do a lot of business will never go back again, thinking it time the old guy retires
Dale Emily Frazier
2020-05
My daughter and I have both seen Dr. Devitskaya. She is very kind and thorough.
Jacob Colby
2021-05
Theyre charging fifteen dollars to access my pupillary distance.
Larry Holdsworth
2021-05
Great customer service, Tina was very knowledgeable and friendly!!
Monday | 8:30 AM-5:30 PM |
---|---|
Tuesday | 8:30 AM-5:30 PM |
Wednesday | 8:30 AM-5:30 PM |
Thursday | 8:30 AM-5:30 PM |
Friday | 8:30 AM-5:30 PM |
Saturday | 10 AM-2 PM |
Sunday | Closed |
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