Rite Aid

Kathleen

2024-01

Many members of the pharmacy staff at this Rite Aid are curt and even rude. The head pharmacist refuses to allow a person to pick up opioid analgesic prescriptions prior to the very first day of the next month's Rx. She considers herself to be above the insurance company and my doctor's allowance of picking up 2 days prior. She is very abusive and unkind. This unfortunately means that most every month I have to stop my schedule set by my doctor for taking my medication and go without for many hours when in pain because of her need to have power over "her" patients. It is disgusting! If you can avoid using this pharmacy, I would highly recommend it.

Mads Chase

2024-01

Only pharmacy in the entire region that manages to have my prescription in stock during shortage. Pick up time fluctuates, but only about 2 hours after what CVS was doing.The store staff are very kind and personable, the pharmacy staff were very helpful after a drs office/insurance issue. They are definitely the most understaffed of the major pharmacies in the area, but they do a good job.

brittney stephens

2024-03

Since switching to rite aid, it has been nothing but issues. How can you be almost 2 months short on meds and then charge my insurance for YOUR mistake. Then to NOT even fill my prescription that was needed when asked. Also you can't just decide to NOT charge my insurance and charge the city and I recieve a letter that you guys charged them 3 months worth 🙄Seriously people get it together.

Tracey Visocchi

2023-12

I’ve been going to rite aid for 4/5 years and it’s just getting worse and worse. I had a serious complaint with how someone spoke to me. It’s been a month nobody contacted me. I’m assuming nobody cares, I understand there short staffed but so is everybody at this point. Some people depend on Medicene to survive and waiting 3 days for an auto refill is unacceptable. Being told that your medication isn’t priority is even more unacceptable.

Louise Germain

2023-05

Great care by the pharmacist. Needed cardiac meds for a canine. She was very compassionate. The service was quick. She was the only person in the pharmacy area. It was very busy. She should not have been alone. Definitely needed a pharmacy tech.

Ruslan Smirnov

2023-05

Pharmacy management needs to be completely replaced.I had a pharmacy courier order and drove an hour out here, came at 7.30pm (hours said pharmacy closes at 8pm). Was told be the (very helpful) retail staff that they changed their hours a month ago.So for a month they couldn't bother to take 30 seconds to update their hours on Google?Now I lost $60 and two hours.It is unfathomable to me how this level of incompetence is even possible. For an entire month to pass without something this basic and fundamental (for a brick & mortar store) being done. I'd be surprised if they manage to get people the correct prescriptions at all.

Gill Bill

2023-05

Constant mess ups with the new pharmacy team and management. My prescriptions are to help me live, and yet I always have problems when I want to refill. I always have to play phone tag between rite aid and the insurance company. Not to mention one of the ladies who answers the phone can be very rude and will hang up when the problem isn’t solved. They put information in wrong so I have to wait to get my prescriptions. They won’t call insurance or do anything to help. It takes more than 3 days to get my prescription with how much phone tag I have to play and for them to finally do something. Really sad when this is people’s life on your hands.

Cindy Yoerger

2023-05

I called the store to check on the hours and the message says closing is at 8pm. Drove to the store to pick up a prescription. Pharmacist said they close at 7pm. I said that their message says 8pm. He said that they probably haven't changed it yet. I said"So I can't get the prescription"? He said "No, sorry". The time was 7:02pm as I was walking out. I can't believe this happened.Worse customer service I have encountered in a long time.

Naomi Ham

2022-05

I have always been pleasantly pleased with Rite Aid, how neat and clean it always is. Also how friendly the work stuff and pharmacy people are. I think out of all the stores that I go to the most Rite Aid is probably the top to the grocery store is number one clearly! I definitely give this a five star because I don’t know much more what they can improve on.

Ed Oakes

2020-05

I have been using this pharmacy for years. They have three pharmacists. One is a 15 on a 5 scale. The second is a 10. The third one only does what they need to in order to keep their job. So, I plan my visits so that I am dealing with the best. They all do shots very well with little wait time. I don't compare prices because my prescriptions are inexpensive. I wouldn't go any where else.

Alan Lorandeau

2023-09

Do not order your meds from this pharmacy.No one picks up the phone!They tell you pick up will be ready in 30 min but takes 24 hrs! They give you attitude because apparently it’s my fault they are under staffed

Keith Bourassa

2017-05

Arguably the most unhelpful Pharmacy I've ever dealt with. I had to call Blue Cross on speakerphone while standing at the pharmacy because the pharmacist and technicians would not assist me and getting my prescriptions filled. I have switched any prescription from this Pharmacy and will not return my business after being harassed while standing there with a 101 degree fever.

RabiidLynx

2021-05

My Wife and i purchased a money order at this riteaid. The cashier who issued the money order screwed it up by misunderstanding the concept of giving change back. The recipient needs it to be EXACT. My wife and i go in 2 weeks later to try and have it cashed, they don't cash them, of course they don't. Upon asking for the manager on duty, we were refused any effort to correct their mistake. Straight up being told sorry nope by the "manager." Very unproffesional. The "manager" than further disrespected us by downplaying the fact that a mistake was made. We were told, "It's only a few cents off i'm sure they'll take it anyway." In fact, they don't have to accept it and they won't. This store KNOWS a mistake was made, but will make no effort to fix it. I suggest not to use any of their "money services".

Danuta

2018-05

The one woman who works there, I forget her name, however she is one of the nicest people I've met. She went above any beyond to help me get my prescription from my psychiatrist who was not returning my calls. She called the office and everything.

Shirl Katherine

2021-05

Bought Dramamine for my daughter here. Price online says $4.19, but costs $8.99 in store. You’re better off to go to Walgreens or walmart, where you can do pickup and are guaranteed the $4 price listed online.

Amilee Connors

2023-12

Still waiting for my prescription that was filled a month ago. No one answers when you call

Jo Lap

2023-12

All the staff members there are incompetent and are disrespectful definitely needs new employees

Brianna Caron

2023-05

Super friendly staff in Keene :) great pharmacists and techs, and the store team members are always really helpful finding what I need.

joanne mead

2023-05

Very clean store, well stocked and employees very friendly and fast@

Garith Scott

2023-05

No public restrooms at this location.

Thomas Rooney

2022-05

Convenient pharmacy! Nice location!